We worked with Means Construction on our home and we couldn't be happier with the experience. From start to finish, they exhibited professionalism, expertise, and a genuine commitment to ensuring our satisfaction. Their team was friendly, approachable, and quick to address any concerns or questions we had. Their communication was excellent. They exceeded our expectations and we are grateful for the work they've done. read more

I am disappointed in this company, and disgusted by their lack of care about their customers. They have no integrity, and only care about their bottom line. I built a home with them from Dec 2020 until April 2021. The whole experience cost me a a lot of time, money, and stress. I was eight months pregnant when we started the build, and the stress of it all caused me to develop high blood pressure. My son came early and underdeveloped, spending two days in NICU. I firmly believe it is because of the short deadline I received to make selections, which was right around my due date. I made some changes to my selection sheet, but it was within my window so I didn't imagine there was any problems coming around the bend. I confirmed with my realtor that it was received and went about my day. The first big issue we had was when asked for a contract extension because appliances and lighting was behind, but it was in the home the whole time. During the extension ZERO work was being done on the home. They did not install the correct counters that I paid an upgrade for, and they did not use the correct selection sheet when installing gutters and put the wrong color on the house. I was upset about that, but was willing to overlook it and close on the house anyway. We had the inspection done as soon as we could and the appraisal was rolling, but the home was not finished entirely. We submitted paperwork asking them to complete the home, and an extension of a few weeks to get that done. I got no response, and was told by my realtor that I was being difficult. I am a disabled veteran, and have requested understanding because of my disabilities and even wrote a letter explaining that, but it did not stop us from losing the contract. Our home was sold from underneath us for $41,000 over what we agreed to in our contract. They returned my overages, but I still had to pay out of pocket $550 for the inspection. Since then, the market has exploded and my dream of being a home owner has been postponed. I wish I had built with a different company so I would be a home owner instead of a renter. I spent a lot of time planning my dream home, and knowing someone else will be living in it breaks my heart. I cannot recommend this company to anyone. read more

We signed a contract on a new build house in Clarksville TN in January 2021 with Means Construction and Kayla Goad-Levan, closing end of June. We were very excited, and everything seemed to be running smoothly so we were not overly unhappy about the fact that Kayla never took our calls or responded to our emails. Her assistant responded about half the time. However, at the beginning of May a pipe burst in our yard, and water was spraying toward our house. Kayla did not answer the phone and so we had to call Means Construction to come fix the issue. They did so immediately. Kayla never acknowledged the incident to our realtor, even though our realtor brought it up multiple times. Throughout the process, our realtor followed dup for status updates, but rarely got them. Usually the response (from Kayla's assistant, never Kayla) was a curt "everything is on track we will let you know if that is not the case". Additionally, we asked for upgrade options and were told we were not allowed to customize anything. Not a huge deal, except we met our neighbor who said they let him upgrade and customize EVERYTHING. Not sure why we were not good enough to receive these options. Two weeks before closing we got an email (from the assistant) that they were two weeks behind. We are not sure if Means Construction notified the Kayla late, or if Kayla did not deign to tell us until two weeks after the delay occurred. We were disappointed by the delay, but it wasn't Means' fault (vendor delay), so we were more disappointed by the dishonesty. Kayla then waited until a week before closing to tell us that we were required to extend the closing take by three weeks, even though the contract stated that delays could not extend beyond 15 days. Since the delay was not covered under the delays clause, we requested that Means cover our rate lock extension fees (about $400). Kayla responded back that we had the choice to accept their new terms (in breach of our contract) or dissolve the contract. We believe this was because the market was in a position that our house appraised significantly higher than the price we paid. We chose to stay in contract because of the price of the house and the crazy market. We could not afford a real estate lawyer to fight the ultimatum and because of that we had to accept Means' dishonest and possibly illegal terms. Additionally, our closing date got pushed again because Kayla repeatedly confirmed that the house was good to go for inspection, and when our inspector came, he could not perform his job because the house was not complete. That incurred a reinspection fee, and we received no information on when we will actually be ready for inspection, much less closing, as apparently, Kayla "doesn't work on the weekends". Additionally, they are aware at this point that my husband is gone (Army), I'm doing this on my own, and I had just found out I was pregnant, and my lease was expiring the next week. I was about to be homeless. That did not matter to them, they continued to say that they would give us updates as they have been (not true, we had to fight for every scrap of information) and to basically sit down and shut up. I would strongly advise not entering into an agreement with Means or Kayla (as buyer or seller), because they may not honor the contract signed if it doesn't benefit them. To Means' credit, our house is beautiful and built well, but if we had known all the trouble and expense we incurred in advance, we would not have signed the contract with them or especially Kayla Levan. Totally understand delays, but I refuse to allow people to treat me as less than human. read more