Brad was amazing. He was on time, professional, and friendly! Our water heater wasn't working and he came out right away to try and get it running. He quickly figured out that the heating elements weren't working correctly and was fully transparent about everything.
The water heater was pretty old and constantly has some kind of problem or another, not to mention that we were always running out of hot water when taking showers back to back. Brad was honest and told us he could change some parts and get it going...but it was probably about time to replace the whole thing. My wife and I talked about it, and decided to ask for an estimate for upgrading to a new one. We wanted to get a bigger tank so we wouldn't run out of hot water anymore..but it is located in a tight space and he said there wasn't enough room to go bigger. He mentioned that the new one should be more efficient so that alone might solve the issue. He told us that if we were still running out with a new one, he could install some sort of device called a "tank booster" that would somehow give us more hot water than normal...but he wanted us to try the new tank alone first so we wouldn't have to spend more money if we didn't actually need to.
Brad gave us the price, and we decided to go ahead since it was much cheaper than we thought it would be. He told us he would need to go get a new tank and some parts before he could get started.
We were worried we wouldn't have any hot water for showers that night since it was already getting late in the day, but Brad promised he would work late and get it done. He returned with the supplies pretty quickly and got to work. He had a hard time getting the old one taken out and it took him awhile, but he got the new one installed in no time! I think it took him like 2 or 3 hours from start to finish. He worked until almost 9pm, but he kept his promise that we would have hot water that night.
Since it was so late and he had to scramble, we expected we would need to pay some kind of emergency service fee or something like that...but he was nice enough to charge us at regular price! I felt bad that it was so late, so I helped him gather his tools and get the old water heater loaded up on his truck..that sucker was heavy!
Our new heater is working great, and we haven't run out of hot water once yet. I will be recommending E&C ProCraft to everybody from now on. Brad seems like a great guy who cares about his customers. He will definitely be our go to plumber from now on. He told me also does some construction stuff too, so I know who I'll be calling when we want to get some work done on the house. read more