I made an out of state purchase from this dealer. The entire transaction was handled very…read moreprofessionally and I was kept informed during every step in the process. It was a very smooth process. Motorcycles were listed at a very competitive pricing and negotiations were very straightforward and hassle free. Motorcycle purchased is in excellent condition. I recommend this place and would myself go back again for my next purchase.

Picked up a 2012 Honda Sabre 1300 last week. I could not be more pleased. The staff is very…read morecourtious and knowledgeable. The prices are very reasonable and there is plenty of inventory for what ever you are looking for. I will also be letting them do all the servicing in my bike

I want to thank CAD for a smooth, honest, and great experience I had dealing with Chris to buy my…read more2011 Rolls-Royce Ghost. I had to fly in to North Carolina from Florida to pick it up and I was very pleased to see that Chris was totally honest with me over the phone about the car. Paper work was all ready for me to sign and the staff there was very friendly, informative and made me feel comfortable with my purchase. They even provided a full tank of gas, which many dealers do not. Customer service was A-1. I recommend this dealer to everyone looking for a hot car in great shape. I had a very pleasing experience and you will too! Thank you Chris! ... JCGJR, Deltona, Florida.

We went in to buy a newer Cadillac which I found and purchased (no haggle at all) . Juat make sure…read moreyou know what you want before you go because you get a 15 min ride around the block for test drive and that's it. I asked several times to make sure my tag was transferred and insurance was on my car before leaving and neither was done. I had to add the insurance myself next day and wait for the new tag to go transfer the tag myself. Jason was the salesperson which I liked and was super helpful setting things up on the car.

This place stole $72k from me. Here are some of the problems I've had with the garbage I bought…read morefrom them. I had to go to a Honda dealer to have the blakes bled because my rear brakes went out three times and UNB couldn't correct that problem. I had to go to a Honda dealer because UNB couldn't bother to tighten the drain plugs when they did the first oil change. The trunk wouldn't stay closed and UNB kept adjusting the latch. I took the bike to an actual trike builder and they had to disassemble and reassemble the trunk because UNB assembled it incorrectly. The morons at UNB wired the trunk light to the? ECM (Smart Fuse) line, and because UNB secured it in a way that the insulation could rub off of the wiring, that created a short that shut down the entire bike. The accessory fuse block and wiring harness looks like it was put together by a 7 yr old with a crimp tool and a roll iof electrical tape. UNB ran the wiring foe the front wheel light so that the insulation rubbed off and shorted that out. In short, they have NO clue how to build a trike. None. At all. I was robbed of $72k at the sale, and I've spent thousands fixing their garbage work. Buyer beware! Avoid this business at all cost! I was forced to give one star for the rating. In all reality, I'd give them -5 stars

From the owner: Installation of Trike kits on Harley Davidson and Honda Motorcycles and Bikesread more

Went to get my R1 serviced today and let me tell you about the service mgr Brad Simpson he is…read moreabsolutely amazing he takes excellent care of his customers and his technology on motorcycles is top notch and his technicians are awesome as well so if you need anything and go to great western be sure and ask for Brad

Excellent communication and service by the service department and especially manager Brad. The…read morerepair on my Ninja1000SX was a bit on the difficult side. Although it did take some time and patience, Brad made sure to be in touch with me every step of the repair process with updates/plan/etc. He was definitely good on his word and I highly recommend GW of Hickory for your Kawasaki repair needs.

Just stopped in while driving down the old hwy 16 to look at ArtiCat side by side atv they had out…read morefront. Extremely friendly young man came right out to talk to my husband. They don't have a very large selection but you can tell they are a really nice small business. He alao mentioned that they have in house financing options. They do motorcycle inspections as well. Nice place! Fyi the nice gentleman said they are no longer an ArtiCat dealer.

People answer the phone are rude and used inappropriate language. Told me I must have f***** the…read moregasket up and that he didn't have time to talk to me and that he couldn't fix my bike over the phone. Completely uncalled for. Never take your business there

I've owned every manufacturer except Indian at this point. Currently on a Honda. I've taken it from…read moreGreensboro to Concord back to Statesville for service and yet to find a good, or even expected, experience. I ran into the owner at a local restaurant and he told me to bring it in. Even though this Honda stuck out like a fart in church at this Harley dealership, the staff was great, and turned me around in a day. Chatted with three or four of the staff while dropping off and a different group at pick up, all were welcoming and easy conversations even about my Honda. If you aren't in a cage, on two or three wheels, this is the place you want to be. Could not recommend more.

Was great doing business with Scott and his team! Love the gear and bikes, would definitely…read morerecommend Carolina KTM!

The whole team here at Carolina KTM is great! Scott is great, he treats everyone like family and…read morewill be very transparent with you. Sherry is amazing as well, she works fast and will find any part or answer any question you have. The service department is great, they work in the bikes and make sure we get the best quality service and even go above and beyond to make sure a bike is up to par! I love carolina KTM! Come check them out!!

Called to set appointment for jet ski service and asked if my request could be met(diagnostic…read moreprintout, tuneup, test run on the water I would pay for test run). Was told by service manager Chris, no problem. Dropped of jet ski. At drop off service manager said my Kawasaki ski was a pain and I should had bought a Yamaha. Called three wks later after not hearing. Was told work was done but no test run. Called back two weeks later still no test run. Lots of excuses ( rain, trash in water, to cold outside) it's been sunny and 68 the past week. Called and inquired as to the work done. Service manager acted like he had no idea so I talked to mechanic that worked on it. Changed plugs(4), oil and filter change, no diagnostic print out, $338.00. Went to pick it up, I it dropped of covered with custom cover. Picked up uncovered, parts were lying on my ski, when I inquired, was told by mechanic that he had left them on my ski after using it as a table while working on someone else's equipment. Addressed service manager of my discontent and he told me I wasn't going to be talk to him like like that. All I had asked was why what's t I asked for wasn't done like he said he would do in the beginning. Extremely bad behavior and attitude from a service manager, $338.00 for plugs and oil change, 5 weeks and no test run. Will never return nor would I recommend service dept for any work. Jason

This is probably my favorite motorcycle dealership in the area the guys are always knowledgeable…read moreand willing to help. Steve and Tonya run a great operation. Keep up the good work guys