My review covers 3rd floor rehab, tho I recommend residents get off the 3rd floor for activities…read moreand dinner, brunch, if they are able. Food often cold, long waits, condiment and beverage problems. LL floor food served in courses, with many choices. Some meals excellent. Often closer to classes, activities, evening entertainment. Resident conversations stimulating. OT/PT very good - work well together as a team. Billing usually inaccurate - not my meals, $9 for a bottle of distilled water. Over charges on drugs - didn't bother to bill my health plan. As in almost all facilities the biggest problems were the aides. Under paid, lots of back and body pains, high absenteeism and turnover. caseload too high. Usually impossible to get care between 6:45 - 7:30 pm, due to poor management. Slow response to having no cable, no call butt0n - they gave me a bell that could not be heard and closed. the room door! Not fully ADA compliant for wheelchair use - dangerous. Many independent living residents have been here over 20 years -they are happy.

Very dissatisfied with Skilled Nursing 3rd floor. Care and communication is poor. I would not…read morerecommend placing a loved one there.

My 91 year old mom lives here and the care is excellent. The staff keeps track of everything, and…read moremy mom's care is complicated. Can't recommend it enough.

My husband and I have been residents at Bethlehem Woods for 4 months now and couldn't be more…read morepleased. It is a very friendly and welcoming atmosphere from both staff and fellow residents. We especially like the food service. It's great to be served each evening in a pleasant dining room, with linen tablecloths and friendly wait staff. The food is delicious and a great variety. Each evening there are at least 3 choices for entrees, with some always available alternates. The food is fresh and served at the proper temperature. The variety of activities available would keep you busy all the time. I especially appreciate having daily Mass available.

My mother lives here in independent housing. She made an informed choice to live here. There are…read morepluses for us : close proximity to amenities and to my home. The Wye Valley building seems comfortable enough but there are some glaring issues. 1) The meals are not very healthy or satisfying. For the price that is paid, I would expect fresher food, more variety, more flavor (I have eaten there myself a few times.) More importantly, the meals don't seem to follow appropriate dietary guidelines for seniors with health issues, i.e. most seniors. There was a brief period when the staff had a dietician that was making a real effort to make sure the food was tasty, well presented and appropriately nutritional for the individuals. But now, the food is not very good. My mother tells me about other residents complaining about the food, but are afraid to speak up. 2) The second elevator has been inoperable for months, because of needed repairs. However, and this is on Brookfield, an inspection has not yet been completed, it seems like it's been out of service most of the year. 3) Although the building is for independent living, seniors still need support and stimulation. There is a small game room and a room with an exercise bike. The staff I have encountered do well with the resources they have, but it seems like more interactive activities could be added - things that are a little more engaging and lively - that would be appropriate for an independent living situation.

Had a great time with my 30 day respite from earlier this year. The residents are very friendly and…read morethe staff more so.

Beautiful space but no programs for memory care (2 years ago), staff inadequately trained. Wish…read morewe hadn't sent my mom there. She might have lived longer with greater happiness. Lesson: focus on people who will care for your loved ones, not so much the facilities.

This is an updated review as we strive to live safely and logically during this pandemic. I doff my…read morehat to the marvelous staff and administration at the Scottish Home. Their dedication and thoroughness in caring for their residents exemplify the cup of human kindness, responsibility, efficiency and most importantly: love and equality to all. May all be safe and blessed.

My uncle lives here. Such a depressing place. Very run down, no staff around. NEVER answer the…read morephone. Today, again, you can't leave a message. It's ridiculous we have to house seniors this way. Call police for well being check.

I've been volunteering here for about 6 months, and having volunteered at various organizations…read morethroughout my life, this nonprofit has the best organization and communication with its volunteers that I have ever come across in my decades of volunteering. The staff / team has been very responsive to any questions and relaying information There are primarily two types of activities / events to do monthly: food delivery and a birthday luncheon. Volunteers can sign up for as much as they want to do, or opt out for that month; the online portal makes signing up very simplistic nowadays. There are more activities throughout the year (e.g. holiday parties and visits) that are available, which means more options to volunteer. The staff and fellow volunteers are very friendly and range in age from teenagers to retired adults. Lastly, the elderly that we volunteer for are always appreciative, grateful nd love socializing, which makes volunteering that much more fun and rewarding.

I called to volunteer to help with Thanksgiving Dinner and was rudely rebuffed when I said I could…read morenot drive to pick the person up I could be taking there. The person yelled, We need someone to pick the person up! Cabs and Ubers exist.

I'm glad I chose Bella Terra. The nursing and CNA staff were good They really took the time to…read morehelp me when i couldnt move. I cant say enough about the rehab team especially Sebastian and Ava. Both challenged me and got me moving. i would not hesitate to go back there if needed. Donna Mirabella

I was very scared about being a patient in this type of facility. From the moment I was brought in…read moreuntil my last day Cristina made my stay more pleasant. She goes above and beyond. Cristina is an awesome CNA and I see that she cares for her patients. Cristina is a hardworker. Even my dog likes her. The food was great and room kept clean.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.

There are angels working at Elderwerks. The angel that helped me recently was Carolyn Osuyos. It is…read moreterrifying to be on the brink of homelessness, and in spite of the very long waiting list for subsidized housing, Carolyn finds a way to get people apartments when they need them. They work on a shoestring budget and help in many ways in addition to what they have done for me.

This organization needs to be investigated…read more They operate at least two 'retirement' homes - Golden Years in Lyons, and Windsor Place in LaGrange. Both places are snakepits -- filthy, smelly, poorly maintained, over-priced for services offered. Residents (many are elderly or mentally ill) are neglected, underfed, intimidated and treated like sub-humans. Management couldn't care less about their well-being. Staff is untrained. No one knows first-aid. If someone is in physical distress, an ambulance can't be called without the administrator being called first for approval (!) If anyone complains, they're told if they don't like it, they can leave. Some people pay in cash & don't receive receipts. Not every employee has withholding taken from their pay (???) There are people living in storage rooms in the basement & being charged rent. Management holds onto people's LINK cards. The buildings are full of building code violations.

My father (brought in fairly good condition) was here for less than 48 hrs, and had to go to ER…read morebecause he got very sick (septic) here. We demanded a dr see him and their own dr sent him to the ER, because he was dying. Thank god she came in, because I don't think he would have lasted the night. We were trying to get him transferred out (which they argued with us) and we demanded their medical staff look at him immediately and take his vitals, because he seemed to be getting much weaker. He said to me, "I want to leave here. They don't exercise me or get me out of bed much; they don't help me eat; I'm lying all day in my poop, and I'm getting weaker. I feel like an imposition on them." The staff avoids helping--they look away when you approach them for help. They are very very very understaffed. Infection control standards are not practiced (they move wipes, adult diapers, open Kleenex and silverware from room to room; open garbage cans with poop and pee wipes in them left indefinitely, used bedding, used socks with pee and gloves left in client rooms on floor and furniture indefinitely). I've worked my whole life in a middle school, and we have better hygiene habits. When he arrived, no one unpacked him, and I found him lying in his pee-soaked bedding because they did not provide him a pee cup, and I had to chase people down to change the pee-soaked bedding, He can pee independently into a pee cup, and was regularly doing so in hospital. The next am, I arrived to find him lying in poop, and he said emergency call button did not work (they confirmed and changed his room). Dad can poop in toilet, if he gets an assist but no one there wants to do that. Then, the third day I arrived, he said the worker was abusive towards him while changing him in the middle of night because she was angry she had to change him out of his poop alone and what she did hurt him physically. He said it took her 2 hours to come in while he lay in his poop. The physical, occupational, and speech pathologist are very helpful but not there all the time (third party hire). He was supposed to be 1:1 for food because he has to get used to a new diet that requires using a spoon, but they just dropped off food, and left, every single time. No one assisted him to upfront position to eat or got him out of bed to a chair or dining room to eat, either, like they did in the hospital. The last day, he wanted the soup, I tried to get him upright and tried it myself first to test hotness, and it boiling hot (hot enough to burn him). This place looks pretty outside (middle of beautiful forest preserve), but I'd never never recommend leaving a loved one here

If I could give a zero I would. When you first come in the facility smells like poop and looks…read moremessy. The staff look at you as if you should not be there and don't even greet you when you come in. Had we not said anything they would have not spoke to us at all. Every time my Aunt improves enough in the hospital to be sent to rehabilitation she is sent to their facility she ends up with some infection or her vitals get bad and she ends up having to go back to the hospital. Yesterday I went to see my Aunt at this facility because I heard she had an accident (incontinent bowels) and they had to clean her. I made it 3 hours later and found her laying in sheet with old poop on it as well as her pillow under her feet. I could not find anyone to help for about 10min and when I did I told them to change it and me and my mom stepped out so they could. We immediately came in when they were done to find that her same poopy pillow had been flipped over and placed back under her feet. I told the CNA and Nurse and the CNA said "I did change them". So I walked her in the room and showed her the pillow and told her "you did not change it you just flipped the pillow over and put it back under her feet. I know because that poop was on the left side on the top and now it's on the right side on the bottom" Also, Her old linen was left in the room. I told the head nurse that her linen was left in her room She came in and reassured me it was not. But again upon further Inspection the other pillow had red pop or juice all over it. Finally they changed everything. Today we get a call from my aunt's husband that they are shipping her back to the hospital because her vitals are not good and she might have an infections. If she does have an infection it's because she got it from that super unclean facility. It's cluttered and they have dirty equipment everywhere. Not to mention the staff is not compassionate. At this point I feel like it's retaliation from us having to tell them to do their job correctly yesterday and will be seeking legal representation asap.