Perhaps good for purchases, but were VERY disappointed with a vacation property we rented through them. Truthfully, I'm torn about the fault of the realtor here, but here's my logic:
1) Place was disgustingly (and evidently) unclean; I vacuumed when I arrived.
2) Place was sort of falling apart; bathroom floor tile was coming up around toilet (gross), holes in screens, mildew on bathroom ceiling; called realtor to let them know to not lose security deposit
3) Realtor didn't seem to care at all when we 'checked-out' and were pretty clear that the place was a disappointment.
Realtor responsibilities that would have avoided this circumstance:
1) Tell owner to clean it - hey, here's the number of a cleaning service we recommend and it MUST BE cleaned before the renters get in.
2) View property before listing it - then you might say to owner, hey, dude, some of this stuff really needs to be fixed before we will offer it to our clients
3) Look for feedback? An obvious statement of discontent by the renters should trigger some inquiry. Once we were provided no venue to feedback (not even a simple: "How was you vacation?"), my thought changed from "I will never rent THAT HOUSE again", to "I will never do business with THAT REALTOR again".
(http://www.weneedavacation.com/PropertyDetail.aspx?PropertyID=20290) read more