We are very happy with the work they did for us, We asked if they would move the furniture out and…read moreback in since we are no longer able to do that, They did the work, replacing carpet with hard service, and painting. and then replaced everything just as it was. We love it.

After working with Plekkenpol for over five years and spending hundreds of thousands of dollars on…read moreat least three different projects, this is not a review we expected to write. We have referred them to family and friends--three of those referrals have resulted in projects--and until recently, trusted them without hesitation. Historically, price transparency was something they were willing to provide. Unfortunately, something has changed. Most recently, we were quoted $30-35K for a relatively straightforward mudroom remodel and back door installation. When the formal bid came in at a single lump sum number over $40K with some modest scope additions, we asked for additional transparency into that singular number to understand how much each part of the project was costing so we could determine where adjustments could be made. We were told that a further breakdown of the lump sum would not be provided. Over the next two weeks, we removed multiple significant items from the project scope, yet the total price barely changed in response. We asked repeatedly for greater transparency to understand what was still comprising the lump sum price we were being quoted and never received it. At a certain point, the math just did not add up, and it became increasingly difficult to reconcile the number we were being quoted by Plekkenpol with the project scope. When we expressed frustration with the lack of clarity, the response was dismissive and unhelpful. We were told that regardless of project size--even on significantly larger projects--additional price transparency would not be shared and that we should trust them that we are getting the best price. To be clear, this was not about the money--it was about transparency and partnership. We simply wanted to know what we were being charged for. Because Plekkenpol would not tell us how they arrived at their lump sum price, we ultimately chose to end our long-standing relationship and move on. We recently recommended to another family that they consider Plekkenpol, but after this experience, feel obligated to advise them not to proceed due to Plekkenpol's unwillingness to provide transparency in pricing.

Originally gave them a 2 star review a couple weeks ago, changing it to one star. They came out…read moretoday to replace four bathroom wall tiles and they are not even close to the right color. Also told them of the wall outlet that doesn't work and the person I talked to said he would look at it while he was here. Well, another worker showed up, didn't know anything about the outlet and it took 4 hours to replace the tile. I didn't check the tile until after the worker left as they had been often I figured they could at least get the color right. I cannot express enough how difficult it has been to work with thia company and would not recommend them to anyone.

I appreciate Signature Home services's effort to get everything correctly done with our bathroom…read moreremodeling. They worked well with my wife and made our bathrooms something that we can be proud of.The staff was knowledgeable and dependable. Jim B.

Chris and his team build an exceptional home and the quality of their design is outstanding. You…read morewon't find anyone who works harder to make sure the job is done right. The thing that I loved about Chris is that he is a humble man who worked right alongside his team, even vacuuming and tending to every detail to get it ready for our big reveal. If we ever build another home it wouldn't be with anybody else!

We used Norton Homes to build our new construction house. We felt so comfortable working with them…read moreand could tell they cared about what we wanted. They were flexible with our decisions, and they allow you to truly design a customized home. We even got to pick a lot that wasn't in one of their developments. There are so many "upscale" features that come standard with many of their models that we hardly had to upgrade anything (which saves a lot of money compared to national builders). They were also right on schedule. We recommend them to any of our friends looking for houses.

I recently had Top Quality Homes renovate my bathroom and kitchen and thought they did a great job…read more They were timely and cost efficient. We had gotten three bids for our project and they were by far the cheapest. We called 2 of the "larger" companies and their pricing was crazy. We had gotten a reference from our neighbor who had gotten their whole home remodeled by this company and were happy. Thanks Top Quality ( Especially Alex Medina ) whom we were very happy with.

DO NOT BUY A HOUSE RENOVATED BY THIS COMPANY!!!!!!!!!!!!!!!!!…read more My wife and I purchased a home that was remodeled and sold by Top Quality Homes, LLC. Items were repaired poorly resulting in over $3K spent to fix. We closed on the house on 08/27/2014 and moved in on 08/30/2014. Items were required by the city of Brooklyn Center, MN to be completed which the company never did resulting in the cost and labor being dropped on us when we closed on the home, none of which were disclosed by the seller prior to closing, which the seller did not even attend. (sent a representative) The first weekend in the house, the following repairs were required by HVAC and plumbing professionals as well as repairs made by myself. Repair of gas leak at gas range connection which was installed improperly by the seller. ($60.00 parts) No vent installed for dryer hookup and was not covered by home warranty. A licensed HVAC specialist installed this at a cost of $1,175.00. The furnace had a faulty condensing coil and corroded panels which all had to be replaced at a cost of roughly $1,700.00. Luckily this was covered under our 1 year home warranty but we had to pay $95.00 for the service technician to come out and evaluate the repairs needed. The seller was also required by the City of Brooklyn Center to remove two 30 ft dead evergreen trees which they neglected to do which resulted in 5 hours of labor to remove them myself as well as the $10.00 for the bow saw. We also had a plumbing leak that had to be replaced which cost $360.00 by a licensed plumber as well as a faulty newly installed bath tub faucet that had to be entirely replaced at a cost of $76.00. Also many of the contractually agreed upon repairs were not completed until two days after closing which is unacceptable. They had over one month to make the needed repairs which they signed an agreement to but failed to meet the deadline and the work was all done very sloppily. The gas leak could have cost the lives of my wife and I, as well as our pet and two unborn twins due to carbon monoxide poisoning. All in all the total amount of out of pocket repairs (not including those covered by warranty) are in excess of $1,500.00. In addition, Top Quality Homes is in violation of Brooklyn Center City codes. They did not mow the lawn resulting in the city completing and charging them, trees were not removed, building material waste were dumped in the backyard and not removed, and an HVAC inspection was not completed prior to closing on the house resulting in the $1,700.00 in repairs. We are seeking a reimbursement of these costs, which are a direct result of the negligence and poor quality of work, and lack of concern for us their customers (us). Top Quality Homes, LLC should be held responsible and liable for their blatant disregard for consumer safety.

Terry rebuilt my deteriorated chimney from the roofline up and repaired and tuckpointed the…read moreexterior brickwork around my home. He is friendly, knowledgeable, highly skilled, and takes pride in his work. Thanks!

BEWARE: Do not use Terry Holter or Twin Cities Masonry…read more On 3/1/24 Terry at Twin Cities Masonry (TCM) provided an estimate for two projects I was considering at my home. I explicitly asked that he break out the prices for the two projects, as I was getting numerous estimates for the work, and wanted the ability to easily compare and choose what portion of the work I wanted any particular vendor to complete. He provided the following: 1) A stucco repair for cracks in the stucco on my chimney. a. Recommended a complete chimney tear-down and rebuild. $24,500 2) A minor repair and resetting of some cosmetic stonework on the front of my home. a. Recommended new footings and reset stones with new mortar. $1200 To complete the contract, Terry wrote "$25,700 or circle choices." After receiving several other estimates for the first repair, with no other vendors recommending a full chimney rebuilt, I chose a vendor who was able to complete the chimney repair for $3800. On 4/29/24: I emailed the executed contract to TCM, and followed up with the mailed copy. As instructed, I crossed-out the chimney work, and circled the portion for #2 - the cosmetic portion of the work and mailed it with a check for $600 - half of that work, as instructed on the estimate. On 5/13/24: since I had heard nothing back from TCM, I sent a follow-up email. On 05/14/24 at 5:05 PM, Terry Holter from TCM called me to discuss the contract. He asked what happened with the Chimney repair, and why I had opted to not have him do that work. I told him I went with a vendor to repair the stucco for that work, rather than replace the entire chimney. He then said he wasn't interested in doing the second part of the work for the $1200 he quoted, and suggested that he would do it for $2400. I told him that wasn't acceptable, as he had quoted $1200 for that portion of the work, and told me to circle which portion of the work I wanted to have him do. He said "ok, if you want to play it that way." I told him I wasn't attempting to "play" anything, and simply expected that any contractor would abide by the terms of their written estimates. He said "well, it may take a while to get to you then." I told him that was fine, as it was cosmetic work, so he should contact me when he can fit this work in between other work, as I know it isn't a large job. At that point, TCM proceeded to ignore my repeated follow-ups: 06/14/24: I sent an email: "Good afternoon and happy Friday Terry, I wanted to follow-up on the executed contract I mailed on 5/15, with a check. The check hasn't yet been cashed so i wanted to confirm you received it. Please let me know. Thank you." 7/10/24: I sent another follow-up email: "Good morning Terry, I hope your summer is going well. I wanted to follow-up again on our contract, so we can get the work scheduled. I haven't heard back from you since our conversation in mid-May, and while I know the work is not top priority, I do want to get a sense of approximate timing." 08/07/24: Good morning Terry, I am again following up on the executed contract. I have received no response at all to my repeated inquiries. The only time was our phone conversation on May 14th when we confirmed the work to be completed under the terms of the contract, and you indicated the work would be scheduled as your existing jobs allowed. While I understand summer is a busy season, and I can be flexible for the work completion date, I do deserve a response and at least a provisional start date. The favor of a response is appreciated. As always, you may also reach me by voice or text at XXX-XXX-XXXX. 08/07/24: For the first time, Terry responded to an email from me as follows: Hi Aaron, Is this a joke? We have no executed contract... The proposal wasn't sent within the 30 days of the original proposal date and thus was revoked as it states on the proposal as it also states we will not be bound by an oral acceptance. I have no idea why you continue to email me. I have no signed contract or deposit from you and have no interest in working with you. Good luck with your project. Best Wishes, Terry Holter Twin Cities Masonry 2002 Ramlow Place Saint Paul, MN 55116 612-702-9210 terry@twincitiesmasonry.com Summary: 1) TCM is recommending repairs that go far beyond the scope of what is required, to enrich themselves. 2) TCM is attempting to change written estimates after the fact, to charge far more than originally quoted. In cases where customers refuse to allow this, TCM then simply refuses to honor the original estimate - effectively "ghosting" their potential clients. 3) TCM then claims to have never had such a contract or agreement. Terry Holter and Twin Cities Masonry are a business who I would never work with, given their shoddy, unprofessional and unethical business practices.

A big shoutout to Mark Sletten and Sletten Interior Solutions. They replaced my awful cracked…read moreacrylic tub and surround with a new tub and tile. On time (1.5 weeks), on budget, and incredible workmanship. If you have any projects you've been putting off, highly recommend! I've been telling my friends & coworkers about how great the experience has been, and they have been jokingly asking if he'll travel out of state lol. But seriously, we're lucky to have such an awesome contractor right here in St. Paul.

Services were sub par, high priced, and work was incredibly slow. Poor communication…read more Mark came out and quoted a project for $17k on a remodel of our only small bathroom that was broke (and needed a remodel anyway). I had remodeled the bathroom at our previous house, so I have a good handle on what is involved, but we were too busy to take it on ourselves. I solicited 5 or 6 bids and Mark's seemed the most professional but also the highest cost. I highlighted that this was our ONLY bathroom and speed was the utmost priority and that ideally I would like the project done in like weeks not months. Mark didn't express much concern over timeline. Now there were some materials shortages, and COVID and whatever, but it was just excuse after excuse, with sometimes no one showing up for a month at a time. And the strong impression was this project just wasn't organized or a priority. They didn't start for over 5 weeks, and when called on it, I was told that the timeline we discussed was for starting the project, not finishing it. I wish I had recorded our initial conversation, because it seemed he took crummy notes and then later reinterpreted them to suit his needs. Nearly 2 months into the project he expressed surprise this was our only bathroom and sort of sheepishly asked what we had been doing in the meantime (going to neighbors houses we are friends with). How that CORE piece of information I had stressed repeatedly during our first few meetings had slipped his mind, I have no idea. He the said he would hurry to finish. Then no one showed up for 3 straight weeks. We nearly fired him about three different times, including in mid JAN promising to have the shower done by Valentine's day (we hired him first week of OCT). Needless to say that deadline was totally missed by a month or more. Moreover key elements discussed during the planning stage were simply forgotten by him (tile wainscoting), and then when asked about them several months in he had to scramble. Early on in late OCT he had stressed the need for us to drop everything and go pick out tile so he could order it and have it there by mid NOV. Then MONTHS later when he was actually ready to install the tile (JAN), the project again had to go on hold because he had not ordered it yet... This is despite repeatedly asking him if he needed us to order tile, or front cash for materials to speed things along (not sure if he was having cashflow issues or what). Anyway, once the project was 95% done, they just had to install a glass divider (another element he had forgotten about). So that was another several weeks, then when they came to install it, they had cut it for the wrong side of the room, the side away from the shower...so more weeks to completion. By this point I couldn't even talk to him because I was so angry, but firing him when we were 98% seemed pointless. Anyway, I left it in my wife's hands, who he then took advantage of. Telling her he was giving us a "$1000 discount" for all the hassle, while charging her $300 more than the estimate and payment plan we had agreed on. This is despite us generally picking cheaper materials than were in his estimate and giving him wide latitude on specific choice just to try and speed things along. Hiring Mark was one of the 3-5 biggest mistakes I have made in my entire life. Worse than some car accidents I got into in my teens or that time I bought a super expensive bike right before we had a kid and I mostly stopped biking. The stress related to this has probably literally taken 6 months off of my life expectancy. I am serious.

We couldn't have hired a better a company for our kitchen and bathroom vanity remodel. From the…read morestart, the communication was amazing. We knew what was happening each day at our home and they followed the timeline exactly. They stayed within our budget and never went over, even with some change orders we wanted. The remodel looks gorgeous and we couldn't be happier.

I cannot say enough good things about my experience with Becker Building and Remodeling. The last…read morelittle area in my basement and I needed a second bathroom. From the first meeting with the designer to the last person cleaning, they were professional and delivered first rate quality. I got my bathroom AND a laundry room on time and on budget. They definitely exceeded expectations.

My neighbor has been working with Northrup on a project, and the experience has been entirely…read morenegative for the neighborhood. They have taken months to complete a small project. One contractor shows up every few days, parks illegally (well over a foot from the curb) then sets up a table saw across from his truck. Only one car can pass at a time, and he sets up like this every time he is here (which is nowhere near every day). I can't speak to the price or the quality of the work, but professionalism and speed are clearly not priorities for this company.

They were easy to work with and despite a little weather delaying them a day they go the roof done…read moreand cleaned up in a day. Quality work and friendly workers. Best price for same product - and had a good experience with the sales associate. No high pressure and I had to convince them I knew I wanted the more expensive shingles because they didn't try to upsell me.