$800 for nothing is what I got from Mr. Loser in service Dept. Yes thats his name. I should've known but I gave them a second chance so I'm no farther & lighter in my pockets. Never Again! read more

McMullen Ford has always been great to work with on purchasing our vehicles, and their Service Department has been great to work with and honest. I recommend McMullen Ford to everyone I know. read more

Not sure what happened to McMullen Ford but I will never take either of my 2 cars there again for service. We took our Ford Fusion in for a squealing noise. First they make you do a $179 diagnostic for something that should have been obvious and wouldn't waive the charge even though I was going to have them do the work to fix it. The issue was the front brake pads and they said that since they don't resurface the rotors I would need new rotors for the front as well. They quoted me $837.99 for just the front pads and rotors! This included the diagnostic charge but still, are you kidding me?? The diagnostic found a couple other issues but honestly I would want a second opinion on those especially since their quote was over $1000 on those. After I pushed back on the pricing, they offered a slight reduction in price on the pads/rotors, but not nearly enough to keep my business. I ate the diagnostic charge and couldn't get my car out of there fast enough. Beware! read more

Aaron "Beuks" Beukelman, Pete in Finance and team were amazing to work with today on leasing a new '24 Bronco Sport. My wife and I just went in to see if there was any way we could possibly purchase or lease a vehicle without a down payment as we were at the end of a not so great lease experience with another brand/dealer and still had to have money for a final payment and fees to walk away from that lease. Even though I had purchased my truck from McMullen 4 years prior and had a fantastic experience, we weren't expecting to get into a new vehicle. Well, Aaron and his manager went above and beyond to make things work out for us and now we can rest easy knowing we can move on from that bad experience and move forward with McMullen and a new Ford my wife loves! Thank you guys for being so awesome! I'll be buying my next truck from McMullen for sure, you've earned a customer for life today. read more

Service date 2023-08-02 - never returning - details below We took our vehicle in for the works package. The shuttle driver to bring my wife home didn't use GPS. She had to give him directions. When the car was ready to be picked up, they called and were surprised they needed to come get her after having dropped her off earlier. A few minutes go by, and the driver calls to say he is here to pick her up... there is no one outside. She calls him back, turns out he went to the wrong house and is now still 15 minutes away. They need a better system for coordinating with their shuttle drivers. While the shuttle aspect is annoying and would have gotten 3 stars, the details below move it to a 1 star because there is not a lower rating. Upon return with the receipt, the works package which was the scheduled service, advertised at $74.95 ended up costing $89.09. This is the second time we have gone there and the billing has been higher than the advertised price. They know the vehicle they are servicing ahead of time, because part of scheduling the service requires the VIN. So, there shouldn't be anything unexpected, but there always is. The first time, I thought it could have been an honest mistake. Fool me once shame on me, fool me twice, shame on you. We will never return here again for service. Instead, we will choose to travel 96% farther to a different ford service center. read more

the service personnel is always very nice and accommodating. I was very disappointed this time around not because of the service but because of the pricing. $1170 was our quote to replace 2 motor mounts. I ended up taking it to another reputable shop here is town that completed the repairs for $805. I expect to pay a little more at the dealership but almost $400 difference for the same repair is a bit excessive. read more

We broke down on Saturday and had to wait until Monday for repair, they got us in 1st thing and we were on our way before noon. It was a long awaited vacation trip and they really helped us out. Everyone was friendly and helpful. Thank you read more

online sales here are terrible we were all approved and though our vehical was on its way but when I called to see what was going on ... they sold it the night before . manager was a new guy so talked to owner and he snickered and informed me cash is king . wasted a week messing around and didnt even get the truck . so dont wast scotts time or better yet dont waste your time go somewhere else . they really dont care about your or my business here.... read more

They are a bunch of thieves. Wanted to charge my grandson 2K for air conditioning service. Told him the compressor is $1300. I can buy one on Amazon for $300. Told him to cancel the service and I will order the compressor and fix it myself. I'm not the least bit surprised. Anyone who takes their car to a dealer for service is an idiot. read more

I was traveling from Arizona to Wisconsin my vehicle was not running good had a gasket seal break in the transmission near Omaha Nebraska asked 2 or 3 Ford dealerships to diagnose the problem told me they couldn't look at it for a week so I called McMullen ford in concilbuffs Iowa and they said bring it in and will diagnose the problem that early afternoon even though they were really busy found out what was wrong and ordered parts from Kansas city and worked on it first thing the next day and they were very very helpful called for a room to stay and drove me there and picked me up I just want to thank McMullen ford what a blessing knowing people who take pride in there work getting travelers back on road home to Wisconsin I wish all dealerships would learn from there example of great service thank you again all of you at McMullen ford concil buffs Iowa read more

End of lease buy out. Called was told we could come in on Sat. Got there to find out we couldn't do it sat cause they were to busy. Called around 4pm to see if they were less busy, now we r told they don't do end of lease buy out on Sat. Made an appt for 5:30pm got there n the finance guy dint know we were coming. He seen us n told us he couldn't help us, fill out the paperwork on line, come back tomorrow. Totally did not want to help us! Wanted to know why I was upset. What kind of business n employees don't notify each other abt policy. The finance guy said he couldn't get us financed, the banks were closed, but tomorrow he could get it done. NO, we made an appt, help us now. He wouldn't, so we left McMullen (nvr to return) went to Woodhouse Ford everything was done right then n there. McMullen can stick their business up their asses!! Nvr buy from this company ever!!! read more

Totally ripped me off on a cabin air filter replacement. Up charged me over 100 % then charged me another $60.00 to put it in. Scam artists at their finest. Service manager is rude and arrogant. After this experience it will be my last with them. If I could give zero stars I would. Pissed off is an understatement. read more

My husband and I bought our retirement car in 2013 at McMullen Ford. After owning the car for 5 years it started to have problems. McMullen Ford was real good at fixing it at first while my husband was still alive after my husband passed away I was ignored. I called numerous times to get the car in to be serviced as it was experiencing times where it would not run and was told that they would call me when they had a spot opened to take care of my car. This went on for well over a month, I would call they would tell me they would call me when they had a spot open they never called me my car was never fixed. The car was still under warranty as we bought the extended warranty. I ended up selling the car for a very low price and buying a used car to be able to get around as the 2013 Ford fusion did not run. So buyer beware if there's something wrong with the car they sell you and they have to fix it numerous times you will get to a point where they will no longer fix it for you even if it's under warranty. read more

The salesman at McMullen Ford was not pushy, which we liked, I'd give him a 4. However, we specifically asked for a black bumper and grille on our new F250. The truck came in with a chrome bumper. We will now have to do an aftermarket swap. Additionally, the dealership charged too much for state registration. When queried the salesman was helpful but the lady in the title office at the dealership was brusque and borderline rude. Need to keep her away from customers. Also, because of the error in registration dealership then realized they had overcharged me $1000. This was sloppy back-office paperwork pushing. read more

So I went in about a month ago seriously shopping for a new car. I already had an idea of what I wanted and wanted to look at numbers. The salesman who was in his 70's told me I could go online and look at all the available vehicles. We went inside honking we were going to look at numbers but he gave me his business card and asked me to not throw it away until I left the lot. Needless to say I didn't buy a car from this dealership. read more

I can only speak to my used car service experience so if you are buying a NEW car from them and get it serviced by them, everything may be entirely different for you. Noticed a leak on my 2010 Jeep. Brought it in to McMullen because it has been approximately 3 months and 3 weeks since I bought it FROM THEM. I have put less than 2,000 miles on the vehicle, living only 5 minutes from work. The service department quoted a price of $850 over the phone to get it fixed and that I would have to pay it entirely myself since my warranty expired on March 3rd 2017 and I was calling in on March 22nd 2017. I thought surely with the low miles of use and the time since purchase they would help pay for this repair. It took getting a hold of a manager outside the service department to say that they could cover half as a show of good faith. This was okay by me and I told them to go ahead. I got a loaner vehicle from them to get to and from work as a part needed had to be ordered. A day later I am called to say it is ready and that my half would be $500.68 Wait a minute. They were very specific about the 50/50 split and that my half would be $425 so what happened? The service department told me he read the wrong line quoting the parts cost only. I will never recommend this dealership for a used car for ANYONE. He would not stand by his original quote and I had to pay this new amount to get my vehicle back. On the phone he also attempted to make me think he was doing me a favor which I abruptly shot down. Never tell someone one price then expect them to pay another. McMullen or the service guy should have paid the $75.68 Stick to new vehicles with them. DO NOT BUY USED. read more

HORRIBLE customer service. My son in law stopped in there today and was treated rudely immediately and so he left. My husband had gone in there a few weeks ago and was treated the same way. Go to Woodhouse if you want to buy a Ford...they are extremely nice and helpful and both of us bought brand new vehicles!1 McMullen needs to work on their customer service!! RUDE RUDE RUDE. read more

Awful, terrible place. Wish I could give less than one star. Their service department is terrible, their sales staff is high pressure, and frankly, they don't have that many cars to choose from. Do yourself a favor and keep driving west if you have your heart set on a Ford. read more

This is by far the worst dealership We have dealt with. Purchased a new Edge in May and just had a tire go bad, They required us to purchase a 280.00 tire with no warranty at all . This car has less than 9000. miles on it. They do not care about customer service or if you are a satisfied consumer. Do not do business of any sort at this dealer. read more

I made an appointment for "The Works" service. The staff was very kind, helpful, and efficient. It was affordable and exactly what my vehicle needed. Definitely recommend this place! read more

I took my car to the body shop to have the bumper covers and the trunks lid changed (I provided all the parts). I asked them to get it ready for a vinyl wrap, which they don't do and recommended a shop that does. They didn't bother to change the fog lights from the old one to the one I brought them. This would have been extremely fast and easy on the workbench. A friend looked at the trunk lid and asked why the gaps are so far off. The back fenders had dents about the size of an egg and they didn't bother to fix them! I was in a hurry when I picked it up and overlooked the damage they didn't fix. I moved out of town shortly thereafter or else I would take them to small claims court. I can NOT recommend them. When I complained to Matt, the body shop manager, he tried to smooth it over by telling me he fired the idiot that worked on it. read more

I will never go to their service department again, unless I want to be talked down to and get into an argument about what is clearly in my warranty package. Terrible customer service, and if you're a woman get ready to get "mansplained" to about basic car knowledge(even though I have restored cars and worked on them since I was a kid). I love Fords, but I will be going to another dealer for all service. read more

I travel so the likelihood of me returning is slim but being treated with a sigh checking out when I asked about a multipoint, that was done but never filled out and being told that they don't check brakes on a dually I can't recommend going there. The shuttle driver and the cashier were nice read more

Worst dealership I have ever felt with. First they sell me a car with a bad brake booster and tell me there vehicles are all up to inspection. So not true plus the suv they sold me had a recall on it that is still not able to be fixed and they will not do anything to fix or repair any of the items I have mentioned read more

Avoid this place like a sticky wet public toilet seat, below posters comments fit like a glove.

Even with an appointment, vehicle wasn't even serviced even though it was kept for 4 days. Then i was told that i should've informed them that I needed the vehicle back the same day. So of course it was my fault. I'm not a Ford expert but pretty sure it doesn't take that long to change out a couple lights and a screw in the tire. But then again it is a Ford so who knows. read more

This is about as easy of a car buying experience as you are gonna get. I would highly recommend them to anyone.

If you need service work or need to have a recall fixed, the people you deal with here are very very rude. There is no such thing as customer service at this place. We will never do business with McMullen Ford again and will probably never buy another Ford product. I can't stress enough about the people being rude, they act like you are really being a bother if you ask for help. read more

Worst Ford service center I've ever used. Making an appointment means nothing to these clown. The guys working the service counter are a couple of pompous assholes. read more

I was pretty happy with my experience. I thought the sales manager was kind of pushy, but I that was biggest complaint I had. The salesman ended up getting me a 2nd key and went over everything. read more

McMullen's service department has been very helpful in helping me schedule service appointments during the work day and getting me to work. Then, they come get me so I can pick up my car. I appreciate the courtesy transportation. I really like having the service plan though. Just do whatever maintenance service is supposed to be done at that mileage mark. read more

To Harry the President of McMullen Ford, I called your dealership and asked the receptionist for someone that could make decisions over the phone as I live 156 miles away in Liberty Mo. She nicely transfered me, but didn't say to whom. HIM: Hello, this is Rick (or Rich) ME: Hi, how are you today?! HIM: I'm fine (in not a great tone at all) ME: What position do you have? (I asked because I didn't know if I was transferred to the right dept). HIM: I'm the desk man (in a sour tone) ME: That's great! (because I was transfer to the right dept). I continued with: "I actually desked over in Califorrnia!" HIM: YA, I see by your area code, so I'm wondering why you're calling me. So YOUNG MAN, get to your point, I'm BUSY! ME: Well old man, I'm actually calling on your 2003 Eddie Bauer Expedition you have listed in cars.com HIM: That was delivered on Saturday. - - - - -- - - - - - - - - -- - - WOW,,,, Seriously?!?!!? In this day in age, people keep their area codes. So I could've been calling from 5 miles away for all you knew!! You were rude!!! I myself being in the car business since the early 90's would have never spoke to ANYONE like that. I'm sure the McMullen group are a bunch of fine people, but truly, I wouldn't buy from this dealership as long as that man is desking deals. I'm a buyer and I have the ability to travel and pick up my vehicle. I'm not a stoke or a waste of ANYONE'S time. This sour man needs phone skills. Unbelievable!! read more

I bought a used car from these yahoo's. I paid $10,000 cash for a car for my son to use for college. The car looked mint and had only 80,000 miles on it. I wasn't offered an extended warranty at time, and most likely wouldn't of thought I would need one. My son drove to college and returned wihin a month. We took it in to have the oil changed at Jiffy lube. They noticed it had a leak at the pan. So, we took it in to Mini Cooper BMW in Omaha. They found three leaks and a bad water pump. It was going to be $3500 to fix. I called McMullen spoke to the Owner Dan McMullen to see if they would remedy the situation, and he said tough, not his problem go pound sand. Do not buy a car from this dealership! if you do, have a mechanic check it out! Do not make the same mistake I made. One star is too generous! What real bugs me they knowly let that car of the lot when they had to know it had issues. read more

had so bad experience with them from sales to service promise are good in words only .It takes 2 weeks to get all paper works that only take 1 hour if done by yourself. They don't not even deserve one star Just stay away from this place. read more

We have purchased two vehicles from them and have had nothing but superior service from both the sales team and the service area. After our experience with the locale Hyundai dealership, we realized that McMullen Ford was top notch, we were not pressured, we did not have to stand around and wait for hours and hours, and we were treated with respect and made to feel right at home. read more

I will never go back, I hate being played for a fool because I am a female. I purchased my car 2 yrs ago with a 7 yr extended warranty. The service member acted like he had no idea what I was talking about after he looked up my vin number realized I wasn't lying I told him I receive free oil and last time I told a different ford a receive free oil 3,000 miles later my car is out of oil. The he made stupid excuses like because my car uses 5w20 and it's 2 yrs old it won't last as long. When his first excuse was because my last oil change was 6 months ago he probably just has to reset it. Then I have 8 more free services left this yr and he wanted to charge me for my service. Then he said most ford dealerships don't use ford company oil and bc my car requires synthetic oil my oil mileage will only get worse, I can change my own oil thank you I grew up with vehicles. If you're that dumb I don't even want you touching my car. read more

I have bought three vehicles from this dealership. never a problem with sales or service!

McMullen Ford was dishonest and flat out stole money from my parents who are both in their 80s. The new car was picked up on Saturday 6/3. They wanted to bring it back on Monday 6/5 because my Mother could not see well out of the car and my Father decided he was having a difficult time getting out. They would have brought the car back the very next day but it was Sunday and the dealership was closed. My parents asked for their trade and their money back. The salesperson said he didn't know where their van was. He put them off for two more days with excuses until they had enough and went in to discuss with Scott McMullen on 6/7. He said their car was now considered used, titled in their name and wanted to charge them $7000 to bring the vehicle back. Here is the best part....they asked for their van back on Monday 6/5. McMullen went ahead and sent the paperwork to the county days after they asked for their vehicle back and still titled in their name on 6/8. That is 3 days after my Dad asked for his van back. A day after they met with Scott McMullen who told them it was already titled in their name. They ended up keeping $5000 of my parent's money on a car they brought back with 49 miles on it. They could have given their van back and not sent the paperwork to the courthouse but they chose to get a sale on the books and take advantage of an elderly couple by putting them off long enough to get it titled in their name. They are crooks from the top down to the sales staff. DO NOT purchase a vehicle at McMullen Ford. There is no honesty or integrity at that dealership. Ron was the salesman's name and Scott McMullen is a joke. read more

I have a 2001 ford mustang, i have had it out to your service department 3 times and it is not fixed yet, had to have it towed back their today. The problem is the car will not start. now if you put battery chrarger on for a minute it will start but if you let it set two days it will not start they have put three batteries in it and said all three batteries had a dead cell, and then they put in alternator and voltage regulater and i spend out of money with the service department but have gotten now where. i do not believe they know what they are doing, they are just cheating me. my wifee bought a brand new focus two years ago and she want to buy another one next year but if you do not have good service will not get our business. i am going to pay all of this money for nothing done right. I am very offended in their service, i am not a mechanic but those things did not work so what now, i am tired of being runaround. Could you please help me get this straighten out. My name is Ron Rose, 236 canterbery circle, cb. phone is 402-3051464. would you please let me know, the car is at your shop now again. e-mail coach_53me@yahoo.com read more

We recently purchased a vehicle through them. The salesmen we had helping us were nice people and did what they could do get us the price we wanted. The finance lady was a whole other story. We had our own financing so she was rude with us. My husband had to do all the work contacting the bank because she wouldn't deal with them. Said she wouldn't because they didn't report to the credit bureau. Salesmen had us contact our insurance company to fax papers for proof of insurance. 4 hours later, they get them, my husband hands them to the finance lady and tells him she doesn't need them. The dealerships we have dealt with will neatly fold up the papers and put in an envelope but she just hades my husband a stack of papers at the end. I figured with our own financing it wouldn't take as long but we were there from 1pm to 5:30pm. If it wasn't a vehicle we really wanted and was hard to find, we wouldn't have stayed. I know for a fact I won't ever go there again, so unprofessional and unorganized. I really hope they can find a new in their financial department. That was a big deal breaker. read more