I was relieved to have been referred here by a fellow customer at Home Depot!
I needed to rent a gas powered chain saw for a DIY project so I've been trying for 2 weekends in a row to get one at HD. They have 4 to rent, but 2 were broken for those weeks and the other 2 were never available. When I finally called at 6am on a Monday thinking it would be an ideal time, I was told they did have the 2 in stock. I rushed over and when the rep tried testing each before renting them out, they wouldn't start, so now all 4 of what they have available needed service. I was obviously frustrated for not able to get a hold of a saw and for the wasted time and effort for making the trip over.
Thankfully another customer there mentioned McManus which happened to be 2 miles away. I called them later that morning, was told they had a saw available so I made the trip. I was handed what looked like a brand new Makita and given extra container of gas and chain oil for the same price as HD, BUT HD only offers one tank of oil and gas and you're on your own if you run out of them during the project - I needed to refill 3 times during mine, so the extras made it hassle free on that front!
What brings their service over-the-top (and the extra star) was that they replaced the chain I had dulled during use without any hassle. I wasn't looked at suspiciously or accused of misusing their equipment. They took it back from me, replaced the chain, was given recommendations on how to avoid dulling the edges and sent back on the road without getting charged for the service or replacement! I was able to make it back home and finish my project for the day.
Obviously I would recommend McManus Rentals! read more