It has taken me several years to write this review, but I feel a moral obligation to warn others of…read morethe deception/financial ruin this company caused. I am still paying the price for their greed, egregious errors, & dishonesty, and the community deserves to know.
To begin, this company was not licensed to perform remediations when we used them--something I confirmed directly w/ the NYS Department of Labor. They also misrepresented their qualifications, falsely claiming to hold third-party mold certifications, which I later verified they did not. Despite this, they advertised & conducted mold work, which appears they were not legally allowed to perform.
What began as a very minor basement leak should have been a simple water mitigation. Instead, it was turned into a massive insurance claim and year-long ordeal, directly caused by their deception, greed and critical errors. From the start, they brought in contaminated, antiquated equipment--including unsafe air scrubbers--solely to inflate the claim and maximize profit. When I confronted them with photos, the wife admitted it was an "oversight," apologized profusely, and begged for another chance. She promised in writing (which I requested) to replace the contaminated equipment, cover air testing, and pay for my HVAC to be cleaned, since their dirty scrubber had been placed right next to my main intake. Despite these assurances, she later tried to retract promises.
Even after their so-called "thorough" cleaning, I remained concerned. I hired an independent mold hygienist, who confirmed that their replacement scrubbers were still contaminated and that their work had been subpar. The hygienist used a specialized machine, (to the tune of roughly 10K to test). They stated the output air from their 2nd "allegedly cleaned" machine was more polluted than the air going in--a shocking level of negligence. As a result, a second company had to completely redo their work. This raised my claim by tens of thousands dollars, caused months of disruption in my home, and led to my homeowner's rates tripling--costs I am still burdened with today.
When my insurance company attempted to recoup damages, they discovered Redeeming carried extremely poor liability coverage. Their cut rate insurer denied the claim outright and offered no appeal, leaving me with no recourse, short of costly legal action. This is not something reputable insurance companies do. This speaks volumes about the kind of business they run. Please know that You may be faced with same outcomes, if you have similar issues. Your only option may be to hire an attorney.
In summary: this company operated without proper licensing or certifications, lied about their credentials, brought contaminated equipment into my home multiple times, and failed to follow proper remediation protocols. They made promises they later tried to break, became combative when confronted with independent findings, & ultimately left my family with financial/emotional hardship that continues to this day!
Redeeming Restoration presents themselves as religious and trustworthy, but in reality, they are deceptive, unprofessional, and negligent. Please understand the risks of hiring them. My hope is that by sharing my experience, I can prevent others from suffering the same fate. I can also provide copies of my emails to Sheri, after she tried to rescind her promise to offer duct cleaning, after begging me to not fire them after 1st discovery of contaminated equipment. I can also send photos of the specialized hygienist equipment showing their contaminated equipment too. It should also be stated that my insurance company is one of the largest and most reputable companies out there. They'd reviewed/approved the second cleaning, based on the hygienists inspection/recommendations, due to Redeeming's subpar work. These are true professionals in this industry, possessing college degrees, unlike Redeeming. Redeeming is not trustworthy & Sheri is a bold faced liar, who openly admitted to me that her family has become "laxed" in their quality of work. Steer clear & feel free to ask me questions if you want help deciding who to hire. I have recorded conversations, insurance paperwork and pics. They refused to even refund my deductible at the end, which my insurance fought for. They could've reached out at the end to work out an amicable resolution for all. They didn't deserve to profit off me or my insurance company after all their errors, but they were still paid thousands for their shoddy work that was
Deemed
Unfit ! I also have my insurance litigators emails saved as well. I'll send anyone this info if they want it.
