I called an inquired information about helping my autistic son with some dental services. They offered options at their facility but also options on how to help look for other services he may need. So helpful and so informative. Just want to say thanks. read more

This is is a horrible dentist office ! This is by far the worst dental practice I have ever seen. They have a really disorganized office where the receptionist sits. My family started going to this office in 2021. Today I just found out that they still haven't sent in the paperwork for the 2021 visit and the visit may not be covered by my insurance due to this negligence. They also lost a few checks that were sent by the insurance for 2022 visits. The receptionist are rude and condescending. They also just informed me that they dropped my insurance back in April of 2022. This was after they told me me during my July visit that we were still in network. Stay away from this office. read more

The best, kindest, and most accommodating staff! I struggled finding a dentist I enjoyed for YEARS! This place was so caring the minute I stepped in the door. I will be returning for all my dental needs! read more

Great professionals! I was seeing another local dentist for years, and had a tooth abscess. I called this offIce in panic, they gave me an appointment for the very next day. I felt welcome for the moment I stepped in. Their knowledge and conscious care were evident and I finally received the service and advice I wish I had received before! I was not treated as a piece in an assembly line, as I was treated at the previous practice. Their name is well deserved! The bring a smile of gratitude to my face :) read more

Horrible dentist office!!! All they want is money!!! We left there in September of 2021, we had no balance, now they're sending a bill in my husband's name to our daughter's address. This review should have no stars!!!! read more

I have been visiting McHenry Smile Center for years and have no problems or concerns. Everyone on the staff is very friendly and care is done well. read more

I was on the fence about this dentist when I got my first cleaning pre COVID. Then, post-COVID, they started charging $15 for PPE. Fine, I guess, this was annoying, but understandable. I then had a crown that came off I was able to get in quickly, which I was excited about. After this it was downhill the doctor used temporary glue to "fix" my crown telling me if it came off again if need a new crown which is at least $1000. Needless to say my crown came off 2 weeks later. Straight scam! Avoid this dentist! read more

The front desk girls are always really friendly! The dentist is super gentle and his assistants are some of the gentlest flossers!

My husband went in to see Dr Sturt on December 30, 2021 about an issue that he was having with his implants that Dr Sturt had done. The receptionist wanted a payment of $125 to talk to the dentist about the issue. I said no, I wasn't paying another dollar after paying $4000 for the 2 implants. Dr Sturt agreed and said that we wouldn't be charged. Low and behold I received a bill this week for not $125, but $250 for this. The receptionist said it was for a second opinion. What? Dr Sturt put in the implants - why would I ask for a second opinion from him? I told her that I am not paying for something that Dr Sturt said that I wouldn't be charged for. This practice has changed. The Doctor is a good doctor, but the practice is not. There has been a great deal of turnover and I'm not sure that Dr Sturt is even the owner anymore. They have lost our business of thousands for $250. There are so many good dental practices out there, who needs to deal with a practice that lacks integrity. read more

I've been going to the McHenry Smile Center for over 5 years and everybody is really friendly all the through from the dentist, dental hygienists and the office personnel. I find it a joy to come in for a visit even if it's for a cavity. There always on time with there appointments which makes it great for when your bringing in your kids. read more

Expensive as hell! You do realize that we have dozens of other dentists within just a few miles?

I wouldn't recommend this place to my worst enemy! I trusted this man with my children's teeth and boy was I let down. I had an emergency with my son being in a car accident and called as soon as I could and was charged a "fee". Dr. Sturt's wife is the one in charge, don't be fooled! We switched dentists and found that 2 of my fillings had to be redone and 2 of my daughters had to be redone with a root canal for one (she is only 14!) He filled the teeth with cavity still in the tooth! Those are the facts. Now for my opinion, he doesn't take the time necessary for thorough care and he tries to be funny but he is not. It's kinda creepy the way he jokes with his assistants and makes you feel like your a third wheel in the room! There are so many better dentists out there please don't go here. read more

I took my family to McHenry Smile Center for years. Other than his flirty behavior with his staff, he was fine for basic dental needs. It was when I needed prosthesis devices that serious issues arose with both Dr Sturt's abilities and with his office staff. The process began with fittings for my permant dentures. Time after time I was called in for fittings. Time after time they came back wrong. Each time Dr Sturt became increasing agitated while assuring me they hadn't had any problems with this lab. The first red flag went up when, after the Dr repeatedly assured me they had had no problems with this lab, the office assistant said to me "we've had such problems with this lab." When the dentures came back they didn't fit right and the center was off. They didn't fit right, but even more concerning was that it came out that Dr Sturt didn't know where the center point of these dentures should be. He kept marking it to align to the little flap that usually between your two front teeth and insisting that was correct. In fact, that flap moves when the surrounding teeth are removed and may no longer represent the center point in a face. This is prosthetics dentistry 101....second red flag went up. I should have left then but he'd already received payments from me and insurance. What was really alarming here was when he got so frustrated with me telling him the teeth looked off-center, he literally shoved the marking tool into my hand and angrily said "here, you mark it." The teeth, both fit-ins and permanents had to be remade several times. The teeth were not the correct teeth for my facial shape, weren't the correct size, were off-center and kept dropping out of my mouth. Dr Sturt's response was to bring me in during lunch, put me in a back room where no one could hear me complain and tell me to use denture glue (shouldn't have to when the dentures are made correctly). I became so upset and frustrated that I met with a prosthetics maker, who upon first sight, the second I opened my mouth, said "they're buck". Upon examination of the dentures, he immediately said "they weren't set properly on the ridge...no amount of glue will fix that." When I returned to Dr Sturt with this information (along with the name and phone number with the gentleman I met with), his attitude initially changed and he said "we'll make this right," During this visit I'm not sure what his intention was, but he brought up a picture of Tom Cruise on the monitor to show me how his teeth are off-center by a whole tooth. It was almost like he was trying to justify what he had done. More disturbing was the side of Dr Sturt which started coming out when I wouldn't just leave quietly with my buck, misaligned teeth that kept dropping out of my mouth. He became very heavy-handed causing more pain than should have been the case. I endured verbal jabs about my weight that had me in tears. The tips were eventually made okay after almost 1 1/2 years of attempts. The bottoms are not okay. They don't fit, they're unusable, and the office refuses to refund the money so I can have them properly made. To this day I continue to wear my temporaries. If you are in need of prosthetics, go to the American Diabetes Association site where they will provide certified prosthetics professionals in your area. Dr Sturt is not one....being a paying member of an association is much different than actually being licensed or certified. read more

My wife was charged a $40 appointment cancellation fee even though our family pet died the night before the appointment. And even though I explained the situation over the phone a second time, AND even asked them in writing to reconsider via email, their final answer was "We won't drop the fee, that's our company policy.". There wasn't even any sympathies offered!!! Even though I felt the Doctor and Hygenists are great, I wouldn't recommend anyone to go here... Especially if you own any pets. read more

Never really liked this guy, last time I went I was told by him that I had 3 cavities - after not having any for 20+ years, not changing my brushing/flossing habits, and not feeling any pain/sensitivity - I decided I would call BS and try somewhere else next time. Even after I told them what this guy said they checked again and said I was cavity free - see my recommendation for Randy Halihan in Crystal Lake. With no real good tools for finding a dentist, Yelp was the 'best' option, figured I'd contribute. *smiles* read more

Worst customer service ever. Wouldn't recommend this dentist to anyone. The front desk treats people like garbage.

My son cracked his front tooth the night before we were flying out for vacation. We called our primary dentist and other "emergency" dentists, and they wouldn't get us in right away. We called 1-800-DENTIST in a panic to find an emergency dentist, and were given the number for McHenry Smile Center. We got a call back within an hour, and they were willing to come into the office for a 10:45pm Friday appointment. They took their time, and the dentist was extremely gentle and accommodating. Work was done quickly and saved us from our mini crisis. We couldn't be more appreciative of the great care they took for our son, and we were relieved that he had his smile back and was pain-free in time for vacation. :-) We would definitely recommend McHenry Smile Center - they went above and beyond! Thank you!! read more

I have been going to Dr. Sturt since 2006. Let me start off by saying that I am about as nervous as it gets when it comes to dentistry. The only way that I initially was able to get in the door was with the assistance of Xanex. Needless to say I'm not a fan of dentistry, however Dr. Stuart and his staff have made me feel comfortable enough throughout the years that I have had no need for the Xanex since 2011. His staff is phonominal and I have never waited in the waiting room more than 10 minutes (unlike my other doctors). In early 2013 I had the flu the day of one of my semi annual exams - I had to cancel my appointment an hour prior to my scheduled visit on a Saturday No issues....they understood. While I am not one to cancel appointments last minute I was fully expecting to have to pay a penalty or get some sort of pushback....nothing. They just re-scheduled and told me to feel better. I would definitely recommend Dr. Sturt and his staff as they have been great throughout the years. read more

Only interested in milking as much payment as possible. Needed a chip repaired and they "required" me to come in for a checkup because they couldn't possibly diagnose the issue over the phone, even though they repaired the chip a year ago and told me it would not be permanent! I explained I did not want to turn this into multiple trips and multiple days off work. When the receptionist made it clear she couldn't schedule a repair and cleaning on the same day so I could avoid multiple days off work, I asked her to have the Doc call me. She then tried to say he was way too busy working to take the time to make a phone call. Wait, what? His tone is that valuable but I need to take multiple days off work to fix a chip repair that fell out? read more

I have been going to McHenry Smile Center for years. All the staff have always been extremely friendly and helpful. The doctor and the hygienists are extremely informative and knowledgeable. They answered all my questions and actually showed me my problem spots and how to work on them. I can really tell when I ask about something they do CARE and give me the best possible solution to it, if they don't know they do find out and even give you call about it when they do! It's a very relaxing atmosphere with a little kid play area as well. They are pretty high tech with all their gadgets and text message reminders, which I like, but still can give you a phone call for a reminder about your appointment. I wouldn't go anywhere else, ever, period! 5 Stars! read more

I was 10 minutes late due to the unexpected snow we got. The receptionist said that she canceled my apt because I was late and was charging me a cancelation fee. I asked why am I being charged a cancelation fee if I'm here... She said I should have called an sad I was going to be late, I told her I was driving and I don't on my phone while I drive she then said that I should have pulled over. I explained to her again that I don't understand why I'm being charged I'm here... She then told me that she came into work on time and that I should have made into work on time, yes she said that to me! I asked to talk to someone in charge she said she was in charge, I asked to talk to person in charge of this practice and she said that I couldn't because that was dentist and he was busy. At this point I'm crying in the office and I asked to have him call me she said she would NOT give him the message and that he would NOT be calling me back. That the dentist doesn't speak to patients!?At the point I asked to discontinue being a patient, she gave me a form to fill out. I told her I would not pay the cancelation fee, it's not right because im here (reminding you I'm crying). She then said in snarky tone well then we won't transfer your records... I said that's fine it doesn't really matter. I have never been so upset, disrespected, and disgusted with customer service in my life. read more

McHenry Smile center was very friendly and helpful! I needed to make an appointment with a dentist ( I currently was without a dentist) I had a toothache that had started over the weekend. They were one of the only dentist in the area that made room in the schedule to see me. The whole staff made me feel comfortable from the minute I walked in. I now have dentist:-) read more

I love Dr Sturt and his entire staff. I have been coming to Mchenry Smile Center for going on 4 or 5 years now and I just love it. The staff if warm and friendly and takes the time to make you feel your in individual not just a patient. One of the many things I love about this office is that Dr Sturt is constantly updating his office to always be at the front of new technology and dental advances. It's comforting to know that your getting the latest procedure and Dr Sturt always takes the time to explain every step so that you know what is happening and what is coming next. This review would not be complete without mentioning Bailey, my hygienist she and I have been a team since day one. Bailey and I are truly a team, she works with me to accomplish our goals. It's nice that even though I am there twice a year the staff and Dr. Treat me like I'm there all the time and know me and treat me like a friend not just a patient. Thanks McHenry Smile Center read more

I went here years ago and was given a treatment plan that would cost over $5k. I was never in any pain but believing Dr. Sturt, I went ahead and had all the work done. I have been going to different dentist and finding out that he did an extensive amount of work that was not great and most likely not even necessary. I still wish I would have gotten a second opinion before trusting them. read more

I took my children here for their routine exams, to find out that my son had 4 cavities between his molars that needed fillings, so we did those in 2 separate visits. About 2 weeks after the last set of fillings were done, my son had showed me that he now has 2 pea sized, puss filled polyps on his gum. I called the office and brought him back in right away. Dr. Sturt had my son in the room for barely 5 minutes before he brings him back out to me to inform me that the filling he had done was too close to the root, which is why my son now has the infection. He put him on an antibiotic and wanted him back in after a few days to do a root canal. My son is 7. Feeling like something wasn't right, I took my son to a Pediatric dentist for a second opinion. The ped dentist had to redo the X-rays McHenry sent them because they couldn't be read due to being incredibly blurry, and found that not ONE of my sons cavities were fully cleaned out before Dr. Sturt filled them, and that is why my son has this infection now. Now, my 7 year old has to have that tooth pulled along with a spacer until his adult molar comes in, and ALL of his fillings redone, as well as a root canal in hopes to avoid another abscess. I will not be bringing ANY of my children back to this office. read more

Please stay away you will not like the customer service and the staff is nasty. The front, the dentist and his wife are rude along with the staff. read more

Not a good business. Had work done this year that I am now having redone correctly and being treated for periodontics infection that I was advised by McHenry Smile Center would improve with flossing, which I have now found out is impossible. The only consistent staff is the dentist and the office manager which if I'm not mistaken is his wife. Dentist is sarcastic and provides no treatment plan. Only confronts issues when there is already pain. There cancelation policy is utilized only to their advantage. If you have a job where you may have to work late or an emergency they DO NOT CARE they will charge you, but if the dentist has an emergency and has to cancel your appointment they don't care. So you get charge for your emergency $1 per minute of the appointment, but he has an emergency and too bad for you. Switched to Bull Valley Dental....everything has been excellent so far. Too bad I can't get a refund for the work they are redoing correctly. read more

I just started to go to this dentist this year. I haven't been to a dentist for a couple of years, so I knew there was going to be some major work done. After a very quick initial exam, Dr. Sturt created a treatment plan that would address what was the most important items that needed to be taken care of this plan year and what we could push off till next benefit year. We followed our plan for the first couple of items, including 4 extractions that he referred me to someone else to do, I had to jump over a root canal to take care of a cavity that was bothering me. When I went in for the filling, Dr. Sturt performed the work, all the while cracking jokes and quizzing his hygienist about the TV show TAXI and 90's pop culture. It was entertaing, and I didn't mind at the time. AFTER he does the filling, he tells me since the cavity was really deep, I may need a root canal if there is any pain. After the Novocaine wears off there was some pain, but i figured it was just sore from the work. The next morning, I was in extreme pain. So I called Dr. Sturt and he says I should go to a specialist. I couldn't get in to the specialist until the following Monday (it was Wednesday), and when I made an appointment with Dr. Sturt's office, they called me back saying "Dr. Sturt wont see you because he want you to go see a specialist". When I asked what he wanted the specialist to do, I was told "a root canal." Why couldn't he do it? I had just made an appointment to do a root canal with him in 2 weeks! My family called him that night to discuss what happened this is what he did: 1.) he spoke to my sister-in-law about my medical file without getting permission from me first! VIOLATING HIPPA LAWS!!!!! (She called since I could barely talk that night. My mouth was extremely swollen with already!) 2.) never apologized for putting a filling into an infected tooth 3.) refused to give me a refund or credit towards my next procedure 4.) is also refusing to give me MY file. All in all, this guy is just in it for the money. He doesn't care about his patients or what he does to them. In the mean time, I found another dentist who was able to drill out the filling, give me a root canal and drain some of the infection so my face wasn't so swollen. ALL FOR NOTHING OUT OF POCKET! If you are looking for a dentist, I strongly suggest you go to Everyone's Family Dental! After fixing my tooth, he also offered me a discount to complete the work that was needed for this tooth. This dentist is getting reported to the BBB and the American Dental Association. If I can get him out of business, I will! Thanks for NOTHING, Dr. Sturt. Maybe you should pay more attention to your patients and less on cracking jokes about the President and former Presidents. All in all, I am extremely glad I got the heck out of that practice. read more

Missed appointment when my mother in law passed away same week of cancer and was charged $70.00. When I told Jessica "FRONT DESK" about this she could care less! We are not new here so a little compassion could have gone a long way. She was more annoyed by my story. She treats others same way when they question anything. Will never ever go back and I recommend going anywhere else! Why is it so hard to be nice to people Jessica? read more

I would not recommend this place. The staff is unpleasant.... To be honest just flat up rude. The dentist himself is ok, not great, but ok. There are many places you could go to for your teeth, and I suggest you do so. read more

I had the unfortunate circumstance of witnessing the office manager in action. A girl brought her sister in, and when she got there the front desk staff told her that she had to pay a balance. The girl told her she didn't have the money and she didn't even know that she had a balance. The front office staff got the office manager, and she told the girl that it was her responsibility to open her mail and read her insurance paperwork so she'd know she had a balance. The girl told her that her mom was in the hospital for two weeks and the office manager told her that she didn't care what her family situation was, she had to pay or they wouldn't see her sister, and since they weren't "keeping" their appt, they were going to charge her for failing it, and that's their policy. So the girl said that if that's the way they wanted to treat their patients, she'd find her sister another dentist and walked out the door. I was mortified. I went in with my visit anyways and got my teeth cleaned, but there is no way I will ever go back! Treating your patients like this is horrendous and unacceptable, and I'm sure they are losing a lot of them because of this woman. I would highly suggest you find a dental office that treats you with kindness and respect, because that's what I'm going to do! read more

I've been going to Dr. Sturt for the past 2 years. Honestly, I was looking for another dentist prior to this bad experience. Dr. Sturt is arrogant and condescending. He spends less than 5 minutes with me each visit. I've never before been late. Over the past 3 months, I began getting text messages and voice messages advising that I was late in scheduling my next dental cleaning appointment. Then, last week, I get a call telling me I do have an appointment in less than 48 hours. I usually set reminders for such things but my hard drive crashed at work and I had to work late with IT to restore it. When I got back to my desk, I realized the time and called the office. I was told that I would be charged a late fee, even though I called before the appointment was scheduled. I am not even certain that I had this appointment in the first place. I think it is a scam. Just tell people they don't have an appointment then suddenly oh, you do have an appointment and if you can't make it with such short notice, we'll expect our extortion payment. read more