The service department is an absolute nightmare. They had my Bronco Sport for nearly 3 months without ever giving me anything for me my waiting. I had to call multiple times a week, numerous times going straight to voicemail, just to make sure that I remained a priority. I thought maybe this was a fluke. Less than a year later, I take another vehicle, a vehicle I bought from them with less than a year earlier with less than 100k miles and they keep the vehicle for 2.5 weeks. A bunch of the same story. Had to call multiple times a week, never got through more often than I did, and poor communication. I pay $600, pick it up, and less than 24 hours, the problems I brought it in for earlier relapsed. I took it back and they assured me it was at the top of their list. It took another week and a half before they told me you should take this car to a dealership with its maker. We arent equipped to deal with it. After wasting a month of my time, they couldnt deal with it. I took it to another dealership and they had it diagnosed and in process less than 36 hours after bringing it in. Go ANYWHERE other than McGraw. It is a trainwreck there. read more