After having an accident, the last thing one needs is added stress dealing with a tow service. With McGarvey they helped make a stressful event very less so. Cool, calm and collected and patient providing information. I hope I never have to deal with them again, in that type of situation. And wish them nothing but safe experiences as they go about providing their services. Should I ever intentionally need tow / road side services, they will most certainly be my first choice. read more

Hello, We had an emergency situation with our new Jeep Rubicon hybrid. It had a malfunction on our way home from Maine. Your guy came to our rescue after 2.5 hours of waiting for Mopar/ Jeep to respond. They never came. We called your company. It was a 97 degree sunday afternoon and your guy came ( I think his name was Jeremy?) He was professional, kind and went above and beyond. Thank you! Great family business! read more

Unfortunately I have to leave 1 star this company isn't worth the dirt on my shoe the driver was completely rude, disrespectful and arrogant after damaging my car on the side of the highway and then the guy on the phone was even worse after I picked up my car and found several missing items I don't know why the state police use them there are far more professional and responsible tow Companies in the area. Don't ever use this company stay away read more

My bike was towed due to licence issues. Upon picking it up I found the whole front end was ripped off the bike. They denied everything and were very rude on top of destroying my bike. Went to the police station and the officers on scene even said none of that damage was there before the tow. DO NOT USE THIS COMPANY ZERO STARS!!!! Very rude and unprofessional on top of destroying my vehicle read more

I totaled my car a week ago and I was charged $357 in fees. I'm a college student and I can not afford $357 nor do I have that kind of money in general. I called to the shop and the man on the other end just made me feel dumb. You could tell that he had no concern for anything, he just wanted the money. I explain that the fees were too expensive and I asked If i could make small payments. He said "no, but if you bring me $300, we'll scrap it for you". Sir, I can't afford $357, what makes you think that $57 less makes a difference? I also had a passenger in the car at the time of the accident who has AAA, but that wasn't an option given. I'm disgusted by the service of this place. They don't care about customer satisfaction, just the hundreds they charge everyone who walks into their establishment. read more

Had my car with a dead battery towed by McGarvey based on my service call to AAA. I was quoted a service window of 1 hour, but the tow truck driver happily beeped outside my home within 10 minutes - fantastic! He easily maneuvered his flat-bed tow truck between the giant snow banks that lined our driveway and had my car safely deposited at the garage within 30 minutes of my call to AAA. I'd give him 10 stars if I could. Great service! read more

My condo started to reserve parking spots and they said if you parked without paying you would be towed, I parked there without knowing and I was towed. So I started paying for a perking spot and someone parked at my spot and THEY REFUSED TO TOW THE CAR ????? I pay monthly to my parking stop THIS IS SO UNFAIR. YOU GUYS RECEIVE OUR MONEY TO NOT DO YOUR WORK??? I called them and they were really rude. read more

I had the absolute WORST experience with this company. Just had my car towed 1/2 mile and the driver charged me $180. When i asked why that high he said because that's the price he felt like charging and the drivers can charge anything they want. A half a mile = $180??? WTF?! Never felt so taken advantage of by a company before. DO NOT USE unless you like sketchy business practices and scumbag drivers. Had to ride with the DBAG driver who talked on his cell the whole time instead of paying attention to driving. Thanks for endangering my life too there buddy. Ugh so disgusted with this company, I wish i could give negative stars. Better Business Bureau? Yes Please. What they do CANT BE LEGAL read more

I was in a car wreck on Route 1 in Saugus, and wasn't given the option to call AAA - the cops just automatically called these guys. They charged $147 for the tow, with an extra $35/day it needed to stay there. I don't think those numbers are unfair on their own, but they extort you when trying to get your car off the lot. If your car is totaled, they will total it for you, but they won't give you any money for the scrap, and they won't forgive any of the amount of the tow fee. If you need to have it pulled off the lot by a junkyard's tow (we were offered $350 for the scrap by another company who offered to tow it away for us), though I spoke to two different people on the phone at McGarvey and neither told me about this when I told them my plans, they charged an extra $90 to tow it *in their own lot* so that the folks from the junkyard don't come into their grounds to do their tow. $147 to tow it all the way to their lot, but more than half that to tow it a few yards? Unreal. So: Money to tow you. Money to junk. More money to let somebody else junk. There is no way here to not get screwed. I intend to write a letter to the DA about this practice, as a similar scam existed in my hometown (Milwaukee) and was found to be extortion - completely illegal, and got shut down. I would say don't go here, but since you probably don't have a choice, if you've had a similar bad experience, let's all make the effort to report to the DA/the BB Bureau - we're not all crazy, and after experiencing the trauma of an accident, this is serious salt in the wound. read more

My car broke down and AAA sent McGarveys to tow me to the dealership. The tow truck came really quickly (that is what the two stars are for) However because I was having it towed outside the 3 mi radius I had to pay an extra $9, which was fine, except they wouldn't take credit cards and I had no cash. It's not that they CAN'T take credit cards, they just wouldn't for $9. The tow truck driver brought me to the nearest ATM so I could get cash. I handed him a $20 and was informed he didn't have any change. So I had to pay him $20 for a $9 charge. If you're reading this, I'll take my $11 please. read more

Once again McGarvey towing came thru for us! We have 2 old trucks that are always being towed. They are fast and helpful.

I am appalled that the State Police would use this company. I was rear-ended by a driver going 30+ miles an hour, trying to speed through a red light at which I had stopped. After being informed that my license had a problem, which was a complete surprise to me, the police called McGarvey Towing. The tow truck driver began pulling my car onto his truck while I was sitting in it, without saying anything to me, minutes after I had been struck and prior to the police telling me what was going on. Once the police left the scene of the accident, I tried to talk to the tow truck driver, who told me gruffly to get in the truck. I asked him where he was taking my car. He said if I had $160 cash he would take me where I wanted as long as it was close. I wanted to go about 3/4 a mile away from where the accident had occurred. I said that I didn't have that amount in cash, but if he could stop at a gas station, of which there were many around, I could get the cash. He said "I'm not driving you all over the place; I'll take you to the Dunkin Donuts by the lot." The lot was 5 miles up Route 1. I asked him again, please, to take me to the location I asked, less than a mile away, and he repeatedly told me no, because I didn't have cash. When I asked him why not, he said, "you aren't supposed to be driving, I can't leave you somewhere and lose the contract." I asked why that would be different if I happened to have $160 in cash, and he had no response. He said someone could come get me from Dunkin Donuts in Saugus, and I said I didn't have anyone who could come to get me - I am here for a job assignment and don't know many people, so finding someone to help would be calling on acquaintances, not on friends or family. When it was clear he had no intention of dealing with me with any respect, I started trying to find someone who could help. I asked him how I would be able to get the car out on a Sunday evening once someone came to get me - he had already told me I couldn't stay at the lot since no one would be there. He said "I thought you said you didn't have any friends?" Then he pulled into a Dunkin Donuts and told me to get out, and I asked him where the tow lot was. He motioned that it was across Route 1 and back down south the other direction from which we were heading. I asked him how he expected me to get to the tow lot, by crossing Route 1, a highway with no sidewalks or bridges. He said "Fine, you can sit at the Dunkin Donuts by the tow lot." When I asked him why he had taken me to a Dunkin Donuts far from the lot, he said nothing. The entire time we were driving he was texting. He was driving someone who had just been in an accident and who has since been diagnosed with a severe concussion, towing my most expensive property, all while texting. He finally took me to the tow lot, took my registration and walked away without telling me anything. My head pounding, I sat on the pavement in the lot waiting for him to come back to tell me what was going to happen next, and he never did. I went to the Dunkin Donuts to get cash and came back to wait for my ride. I called Steve McGarvey to say that my ride would be there in 15 minutes, and could they come meet us so I could get the car out. He said it would take 20 minutes for them to get there, and I could call back when my ride was there. I said they would be there in 15 minutes, and since it would take him 20, could he go ahead and come down now. He said "I am not arguing with you over the phone" and hung up on me. I called back when my ride arrived - a Lyft driver who I paid to wait for the McGarvey employee. The McGarvey employee showed up and charged me $142, not $160 as the driver had claimed the fee would be. I suspect that the driver thought I was not deserving of respect because I had a problem with my license, and I at first assumed that he was just a very unhappy individual and bad employee, but after talking to Mr. McGarvey, I believe this is a company-wide trait. Since then, I have cleared up the RMV's mistake in not applying my payment for a ticket, which my bank statements clearly showed had gone through just fine, and which the RMV had never reached out to me to clear. The fact that this company treats someone who was in a very unfortunate situation, in pain after an accident, vulnerable, and as it happened, without a coat or socks as the evening fell on a November night, with absolutely no respect is very much in keeping with the other reviews on this site. The State Police should be ashamed to have anything to do with McGarvey Towing, and if AAA ever sent them to help me, I would turn them away. I run a large human services organization and the complete lack of professionalism in my industry would have people like this fired without a doubt. I'm not sure how a business owner like Mr. McGarvey can have any pride in his company - the company and it's employees are certainly doing more harm than good in this world. read more

worst business owners i have ever dealt with the staff/ owners are very rude and ignorant...my car was towed and they added up the charges so much just so they could keep my car and sell it...owner did not want to work a payment plan or deal, i needed something out the car and was told in order to get personal important documents they needed my title, which was me basically forfeiting my vehicle. considering how important cars are to people you who think they would have some compassion but nope...i would not even recommend them for a tow they deserve no business at all. read more

Just had the worst experience of my life. If zero stars were an option I would choose that. Short story - car broke down in Saugus on an off ramp. Police said they would pay to have me towed to a safer location. Mcgarveys comes to take my car. Charge me $150 to go less than 20 minutes down the road, and said police lied to me. AAA comes and says they can't get into the mcgarveys tow lot legally and mcgarveys now needs to charge me $90 to move it literally 50 feet. Biggest rip off of my f'in life. Oh also did I mention it was pouring rain this whole time while waiting for AAA? and mcgarveys wouldn't let me stand inside. Never use mcgarveys for any type of towing, save your money and fury read more

Very professional and fast service. My boyfriends truck was totaled Friday night and these guys helped us out big time!! Thanks so much it is nice to know there are still people out there that care about other people and doing the right thing!! read more

My wife got into a minor fender bender on the Lynn fells pky in Saugus her car would not start the state police arrived and informed her that AAA could not tow the car but this company had to , the car just needed the fuel line safety reset according to the tow truck driver but he couldn't do it so he demanded 200.00 dollars to tow it 15 min away to Medford. Oh by the way cash only... I now see their AAA approved but took the cash only ,,, How do they sleep at night!!! read more