I'll submit this rating as fairly as I can, despite my minutes old encounter with someone on the phone (he never identified himself) at McElveen's Pharmacy.
My 85 year old mother had been getting her medications delivered to her door for many years from McElveen's. Several years ago, she moved to a gated community, and we all know how frustrating that can be to delivery people. Understood. To make matters even more daunting, delivery people must press a code to gain entry into her building, a feature that has been recently repaired.
For the sake of time and my sanity, Mama's latest medication wasn't delivered, since the delivery person failed to gain entry to her building . According to the person I just spoke to on the phone, this happened many, many times whilst attempting to make her latest delivery . During these many, many times, no one associated with McElveen's Pharmacy bothered to call my mom to inform her of their difficulties.
I called McElveen's Pharmacy this morning. I'd figured the newly repaired door was our culprit. While attempting to explain this to the man on the phone, he repeatedly interrupted me (even when I calmly asked him not to), and finally told me:
Your Mom will have to come
downstairs to receive her meds.
We don't have time to keep send-
ing out delivery people over and
over.
I wish that was all he said. It was not.
His tone was nasty and disrespectful. His demeanor, insulting. I don't really care if he was a pharmacist, a pharmacy technician, or a delivery person, the manner in which he spoke to me, was wrong! To top things off, he hung up on me when I questioned his tone .
Needless to say, we'll be moving my Mama's prescriptions to mail order (long overdue). So thank you McElveen's Pharmacy for that. I'd also like to thank them for the years they did deliver to mom's front door, in the same very building. Those good years account for the two stars. read more