Waited 20 minutes for a cheese Burger happy meal & the fries were cold!!! Try different location.

If large water is charged because of the price of the cup, why not say something or have a button that says large cup? Don't randomly charge me for 4 sauces to equal or assume the price of a water. Workers were rude as well. Will not return to this location. read more

McDonald's - Receipt incorrectly priced - Fast Food Near Me - Wylie, Texas

The eggs i got on my mcbiscut smelled and tasted horrible and had what i assume is BLOOD baked throughout it. i noticed that the sandwich tasted like actually garbage, then saw the eggs read more

The service at this McDonald's was very disappointing. Both the employees and the manager were unnecessarily rude and unprofessional. There was no clear reason for the attitude, which made the experience uncomfortable. I would not recommend this location based on the poor customer service alone. read more

Got my curbside pickup and today I was actually impressed. The food order was correct, the time it took from ordering to receiving my order was quick, the person who brought it out was very friendly. Why did only rate it a 3star, I've been burned by this McDonalds before so now I come to this establishment maybe once every 3 months. Why do I keep coming back...there are certain flavors unique to McDonald's. read more

McDonald's - Mc Donald's - Fast Food Near Me - Wylie, Texas

Employees just look at you like it's an inconvenience you are there. Does not speak and or can't speak English

Not one person in the back working food had a hair net on. They might have a hat on but that doesn't stop hair from falling. read more

McDonald's - At least they have gloves on. - Fast Food Near Me - Wylie, Texas

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This is the worst McDonald's around. Food quality is not good. Most of the workers are rude and just throw the bag at you.

Came at 8pm for a lil some some and ordered with no wait then paid got my drinks then they sent me to the little waiting area to wait for my food cuz it wasn't ready bro took 25 mins no Diddy don't come when I wanna come ppl read more

I hate I even have to get on here and write a review. But somebody should be held accountable or at least take notice to the tragedy that is the customer service here. Again, I hate complaining about this, but there's two drive through lanes...I arrived right after this one vehicle, they went to the left I went through the right... I had a simple order, I sat there at the menu with nobody saying anything and watched as 3 vehicles on the left side kept going past until they finally asked for my order Also, at the window. They messed up our drinks...when I brought it to her attention, she was mad at ME for it. I apologized (for their drink machine not working) for her to still ignore me and not say one word after that. Just took my drinks, poured them out... refilled them and gave them back. For reference, I ordered two Dr Peppers and when I got them they were light brown like tea. I had my daughter taste them and she said it was gross, so it's not like I'm being extra. I hope somebody can read this and at least coach up the team read more

They are slower than molasses and make no apologies for it. Food order is always wrong. Check it closely before driving off or go to another location. read more

In the last year or so, this place has seen major improvements. I don't know if it's a change in management, employees, or whatever but keep it up. I haven't had a messed up order in a long time. The closest they've gotten to a mess up is a few onions on my no onion burger. The inside and scenery has also improved so much. read more

Wrost place ever ordered a mcrib and there was Barley no sauce and there was no onion and I paid 6 dollars for this. The spicy mchicken did not taste like one it tasted gross. The staff is rude and dont care. Please don't go here. Place is dirty. read more

McDonald's - Mcrib - Fast Food Near Me - Wylie, Texas

Employees were screaming out order numbers but there was no paper in the kiosk.... how would a customer know what their number was. Try to get the attention of an employee was an exercise in futility. Slinging food onto the counter calling out order numbers that customers couldn't match with food, everyone looking through the bags to find their dinner like animals. Customers trying to flag down an absent manager. Attention lights blaring on kiosks with no paper. No receipts for customers and the place was swamped with crickets. If you want to experience a good McDonalds, whatever you do DON'T go to this one. This is not their first failure, this is one in a long list of failures. Parents don't take the chance on ordering your KIDS food there, the happy meals are the last thing they worry about being fresh or having all of the components. They don't give a shit if your happy meal is correct or complete. Employees are only as good as the management. There's only one person to blame for this and that is the unit manager. What more info do you need to make this decision. read more

I had delivery for the fast convenance. And I never leave reviews. But as someone who is in upper management in the food industry. This has been the worst customer service I've ever had to deal with. I wanted to let them know that they had missing items and the Dr Pepper was all carbonation. Before I could even continue with what I was saying they gave an excuse of driver left without making the drinks right. They offered to put my name down for a credit. I told them that I had already went through door dash. I was gonna say I don't need a credit . But I was cutoff again and hung up on. I train people on this and I would not have ever tolerated talking to a customer this way. Every detail matters for a restaurant to be successful . Even a big name like McDonald's. Very disappointed in this location and who represents it. read more

Super slow service no matter what time of the day you go. If You're looking for a slow service right location! If you have all the time in the world to wait, this is like heaven!! Good is same as others. read more

McDonald's - I love the wait time here!!! Everything is so slow... I'm lovin' it!!! - Fast Food Near Me - Wylie, Texas

me and my 2 friends regularly go to this mcdonald's. however, this day in particular was different (4/13/25). We went to order with some rewards like we always do, then a blonde/redhead girl yelled at us to stop asking for free food after we didn't receive our free fries from the mcdonald's app. Terrible service and we want consequences served. read more

Wow I have to say the worst McDonalds in the world? Stuck in drive trough waiting for 20 mins We ask many times why they would not take our order and the extremely rude kid told us to go SOMEWHERE ELSE if we didn't like the wait Really? WTH? Close this location. Horrible Not the first bad time here but it is THE LAST read more

Horrible service. Absolute garbage. Flat Coke, cold fries,. How hard is it to get that right? Seriously

Omg slowest drive thru ever!! It's 8:30 on a Saturday night and I've been sitting here waiting with only 2 cars in front of me for 20 mins already! And I still haven't gotten to order ..Absolutely ridiculous! I blame Management 100%! read more

This is literally the worst McDonald's imaginable. It doesn't deserve a single star rating, but I have to give it something. What it does deserve is to have the entire night shift first. When it takes 30 minutes to get two McChickens at 11:30PM everyone including the shift manager deserves to lose their jobs. A bunch of incompetent morons. read more

I ordered the new Smoky BLT Quarter Pounder* with Cheese because the picture looked tasty to me. The person who took my order was very nice and polite. When I got home, what I got and what was pictured on their windows for advertising are two very different things. I don't think they know how to make the new item. read more

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Constantly getting orders wrong after repeating orders at the window, childish kitchen and work crew always talking and not taking their jobs serious I would not recommend this location as the food is cold even after getting it from the drive thru. Do better . read more

I love McDonald's so much I love the Cheeseburger I love the shakes I love breakfast taco I love dr. pepper read more

McDonald's - Chicken nuggets Dr Pepper - Fast Food Near Me - Wylie, Texas

Worst run fast food in Wylie hands down. Avoid this location at all cost! We ordered curbside thinking we had ordered from the Sachse location only to learn it was this location. After driving from Sachse to this location, our food was still not ready and we waited 15 minutes in curbside delivery. Still no one ever came out. Went inside and was told it wasn't ready. We finally got our order only to find there were missing items. Never again. This is without question the worst run restaurant in DFW. read more

worst customer service ever. Mean guy giving out orders gave the wrong order. The barked at me and said well thats the order you said we yours!! I said yes but the order is wrong!.. He gave me the wrong bag. He was an A$$ hole. Send in the clowns!! So I floored it like a bat outta hell. Will not go there again! It run by fools. read more

Occasionally messes up my order. Examples: sends Cherry pies instead of Apple pies, iced tea instead of coke.

This review won't matter and from seeing all of the other reviews I guess none of those reviews matter either because nobody ever gets a response but I will advise anybody reading this DO NOT GO HERE YOU ARE SETTING YOURSELF UP FOR FAILURE!! I came through the drive through and from off the top they were speeding through to get everybody out of the line which I understand they were trying to shorten the line but to serve moldy food and not even check before serving is insane place needs to be inspected or shut down even! read more

McDonald's - Mold - Fast Food Near Me - Wylie, Texas

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Normally this location is decent, not as good as the Sachse location, but decent. This morning I went to get breakfast and ordered my usual. Sausage, egg, and cheese McGriddle meal. I received a plain sausage McGriddle. No egg. No cheese. First world problem, I know but I got charged for it so I expected to receive it. That wasn't the case. I didn't realize this until I got home because I trusted they would be able to get my order correct. My fault. Their failure. I am lucky that there are many other options around this McDonald's that I can choose from going forward. I would not recommend this location. Especially if you're wanting, fast, fresh food with quality service. read more

McDonald's - This photo shows my receipt of what I ordered and you can see it was plain. - Fast Food Near Me - Wylie, Texas

Very rude communication to customers. We bring money to the shop not bargain for food. What a joke.

Went through the drive thru had such a simple order. (Large fry, Small fry, and a diet coke.) Waited in line for over 10 minutes (only 3 cars in front of me) AND MY ORDER WAS WRONG.... It really shouldn't be that hard. Not only that, but the customer service is always terrible! I understand customers can be rude/annoying, but it shouldn't be taken out on everybody else. read more

WORST MCDONALDS EVERRRRRRRRRRRR Yep you heard what I said WORST LOCATION EVER!!!! Why you ask? Well Because most of the staff are a bunch of lazy teenagers that don't care about hard work and only care about the money and having a good time. Today I went to McDonald's to get a tasty snack. This location was the closest one to me at the moment so I went there. I went up to the speaker and no one answered. This issue has happened to me before so I thought it would only take a couple minutes. Well it didn't. I don't know how exactly long it took but it took long enough. ABSOLUTELY NO ONE TOOK MY ORDER!!! I looked at the person from the other speaker and no one was answering them either. I decided to pull up to the pay window to tell these people the issue. This employee was like "oh really?" And he was shouting at another employee in Spanish. I don't know if the other employee actually went to take others orders or not but the guy at the pay window took mine. So I went to the other window to get my food and I was making sure everything was in the bag and this lady at the window saw I was looking for a happy meal (that's what I ordered) and she said rudely "the happy meal's right there" and slammed her window. So this location has rude employees and bad service. I don't know HOW this location is still open. read more

Order on the app, pulled up and entered my stall number. Had an employee come over with the wrong order and left looking confused. Waited 8 minutes then food arrived. I was assured ketchup was in the bag and went home. No ketchup and missing my sandwich. Got food out to the family and had to go back. Walked in stood at the counter, had 3 employees look at me and not acknowledge my presence. Finally had someone come over. Explained twice the issue and showed her my receipt. Horrible experience. Haven't been to a McD in at least 5 years and now I remember why. Save yourself, don't go. Disastrous. read more

What is the point of this location. They are always out of everything. They need a new manager that keeps on top inventory, one week they are out of all sodas, the next week were out of French fries (how), the next they were out of large cups, and the next they were out of straws. How can they mess up so frequently and yet not change a thing to better themselves? Not to mention when I actually can order something, they almost majority of the time get it wrong. New management has never been more needed. read more

Aweful service for what is supposed to be a kid friendly place! Was given the wrong food and after paying told they didnt hVe the water bottles for our order. So I asked for a refund andvthe guy working got rude with me. Won't go back again. They need new employees and a few mops. Inside is gross. read more

Worst service ever. I have a mobile order so I go into the parking spot designated for pickup. 10 minutes later I finally get my food, but it's wrong. So I go back to get the pumpkin and crème pie that was forgotten. SOMEHOW they give me ANOTHER apple pie. How many brain cells are y'all missing. read more

very bad service. dont waste your time and money. very poor mgt response. the store is not set up for customer service and you don't use kiosk they treat you bad read more

If I could give this location negative stars, I would! This is the WORST McDonald's I have ever visited, and they will NEVER get my business again. I ordered in the app, went to the appropriate spot as directed, and proceeded to wait over 20 minutes. When no one came, I tried to go in only to find the doors locked. I called and was told, "we're not delivering to Curbside; we don't have enough people. There's signs on the doors. You have to go through the drive-through to pick up your order. " None of this was indicated when I placed my order! At this point, I just wanted my food. When I finally got it, they forgot my fries! Yeah, I should have checked before driving away, but I was done! Oh, and this wasn't a small order. I was ordering for six people! read more

Waited 20 minutes at curbside. Went in and my order was on the counter. Nobody bothered to bring it out. I told the girl "I'm sure it's cold by now". She just left Iooked at me and didn't offer to remake it. read more

I'm not gonna lie, this is probably the most dirty & worst customer service fast food place I've ever been too. when your order is up they just yell your number and slam your bag on the counter and walk away, forgetting my drink and condiments every single time. Then I have to wait 20 minutes just for someone to get me my drink and condiments. I'm not a hateful person but this place is absolutely horrendous. every table dirty, every counter sticky, every trash full and every employee mad at the world lmao.none the less the food is still good read more