So the girls were very sweet and kind. I actually went twice on the same day. I went for breakfast and once for lunch. Breakfast I ordered a hash brown, which was cold. Lunch I ordered the 10 piece chicken nugget meal. Again was not hot and the fries were SO salty. I literally had to scrap salt OFF the French Fries. Again, the staff is lovely and kind but the food, not so great. Sorry read more

I just stopped at this McDonald's ordered my Coke they didn't tell me how much it was and it didn't come up on the screen he just said pull up. So I pulled up he opened the window and says absolutely nothing so I had to say how much is it and he gave me the total then I gave him the money and he closed the window. So I drive up the second window to get my coke She opens the window looks straight at me like I just smacked her says nothing hands me the coke closes the window. Why does everybody got to be so rude? If they don't like their job leave. A simple hello, have a nice day, thank you, you're welcome something nice. Makes everybody have a better day. read more

Came inside this restaurant for a pickup order this morning, there were many people ahead of me including door dashers. The kiosk screens were turned off and so was the screen to see which orders were being worked on. I tried to cancel the order after 15 minutes and it looks like it went thru but as I left the store and headed to work it said I the order was being completed and could no longer be refunded.. I have not been able to get in touch with anybody from the store. In seeking a refund on my order! read more

This place deserves 0 stars the workers seemed to be mad at me when I paid it took 10 minutes when no one was in line and it gets worse I ordered a plain cheeseburger and they put everything on it except the burger and my orange hi c tasted like there chewing tobacco spit in it. This place made me wanna start checking the reviews before I go places. read more

McDonald's - Fast Food Near Me - West Chester, Ohio

Let me start by saying: I have never written a Yelp review in my life. But after the absolute disaster of an experience I had at this McDonald's, I feel like it's my duty to warn others. I've been to plenty of McDonald's locations over the years, and while I don't expect five-star service from a fast-food place, I do expect the bare minimum: decency, cleanliness, and edible food. This location failed miserably on all three. From the moment I walked in, it was clear things weren't right. The employee at the counter had the worst attitude I've ever encountered in a customer service setting. I asked a simple question about the drink sizes that came with the meal, and instead of just answering like a normal human being, she snapped at me with a rude, sarcastic "Any size," and rolled her eyes. No explanation, no kindness, no effort. It was as if me asking for clarification was an outrageous inconvenience. Trying to stay calm, I placed the order and sat down, only for things to get even worse. My child walked up to the counter a few minutes later, just to ask for some ketchup and a napkin. Instead of being met with basic courtesy, he was completely ignored and then spoken to with the same nasty tone. He came back to the table holding back tears, completely humiliated. It was absolutely heartbreaking to watch. No child should leave McDonald's crying -- it's supposed to be a treat, not a traumatizing experience. Then came the food. And wow. What we received was just unacceptable. The burgers were stone cold -- not warm, not slightly cooled -- cold. The cheese wasn't melted, the buns felt stale, and the entire meal tasted like it had been sitting out for hours. The fries? I don't even know how to describe them. They were so hard I actually hurt my tooth biting into one. No salt, no warmth, just sad, old potato sticks that should've been thrown out long before they made it into our bag. Thinking maybe I could at least use the restroom and gather myself, I headed to the bathroom -- and somehow, it was worse than the food. The bathroom was absolutely disgusting. One of the toilets was completely clogged and overflowing, with toilet paper all over the floor. There was no soap in the dispensers, which is disgusting enough, but in a post-COVID world? Completely unacceptable. And, of course, no paper towels to be found. Just a filthy, wet mess of a restroom that made me feel more gross walking out than I did walking in. And let's talk about the dining area. I don't know the last time this place was cleaned, but it wasn't anytime recently. There was trash on nearly every table, food on the floors, and every surface was sticky to the touch -- the tables, the seats, even the drink station. The floor literally made a sticky squelching sound when I walked. That is not normal. It's not just gross -- it's unsanitary and dangerous. I didn't even feel comfortable letting my child sit down, much less eat anything. At this point, I honestly started wondering if anyone at this location even cares. It felt like the staff had given up entirely -- no customer service, no hygiene, no effort. I've seen busier McDonald's locations run with ease and friendliness. This one? It was like everyone working there was counting down the minutes to quit and didn't care who they hurt in the process. No manager ever came out to check on anything. No one apologized. No one even acknowledged the chaos. And what's even scarier is that this isn't just a bad experience -- this is a health hazard. Between the filthy conditions, the cold and potentially unsafe food, and the unsanitary bathroom, it honestly feels like the health department should be stepping in. I wouldn't be surprised if this location failed a surprise inspection. In fact, I hope one happens soon because people should not be eating here in its current condition. We ended up throwing most of the food away. My child didn't want to eat anymore after the rude treatment, and I didn't trust the safety of anything we were served. We left feeling worse than we did when we arrived -- disgusted, disappointed, and deeply frustrated. This was supposed to be a quick treat for my kid, and it turned into a nightmare. I will never return to this McDonald's, and I strongly encourage anyone reading this to think twice -- especially if you're bringing children. There are too many McDonald's locations out there that actually care about customers and cleanliness. This one? It should be shut down until it can prove it's safe, respectful, and competent enough to operate again. One star is being generous. read more

Is it protocol to serve a cheeseburger with no patty? You gotta be kidding me with this. Had to turn around and go in to get a replacement. Employee was polite but not very apologetic. read more

McDonald's - Where's the beef? Got served a cheeseburger with no patty! ‍ - Fast Food Near Me - West Chester, Ohio

Amazing food and I really go here every time I feel sad this place just it cheers me up. Also the service here is great they get to you fast and are very happy. At the same time the vibe is cheerful and happy. And my happy meal makes me happy. read more

The staff are uncaring, rude and slow. The orders are wrong and the food was not only STALE it was COLD. The French fries were literally COLD. The buns were so stale we couldn't eat them. There were workers milling around and there was a line inside of people waiting on there orders. One man came back TWICE bc his order was wrong!! We are in from out of town and EVERY time we're in town the service is awful. However, the soda is good. read more

How is this place not closed? Every time I go here, I wait 30 mins in line and end up leaving to go to a neighboring McDonald's that is faster. They cannot serve more than 1 customer in 5 minutes. The staff is also pretty rude. The food is standard, though. Please, don't give this establishment your service. It needs to be shut down. This morning, I saw 6 cars leave the drive-thru line because of how slow service was. Get your shit together or close. read more

Treated horribly,got my food snatched by one of the employees with no explanation and yelled at for "stealing" when I did no such thing plus all staff were rude and seem to hate working read more

Worst McDonald's in West Chester. Staff seems to hate life...annoyed by having a job. The food is consistently nasty....soggy fries, rubbery cheeseburgers with cold cheese messily on top. I've also felt sick since eating there last time...never going back. read more

Hey Mr Owner or Manager! Tonight at 5:30 we tried to call your store to see if you ice cream machine was working (McD's is running a big push for snicker doodle McFlurry's) and no one answered. So we drove to the store and no parking lot lights were on at 5:45 and no one was in the dining room. We ordered 2 McFlurries and were told that the ice cream machine was already torn down!!! This is ridiculous. Hope you see this and do something about this poor performing store. I'm contacting Corporate McDonalds tomorrow. This is just a blight on the brand! read more

I normally don't like give bad reviews because I ran a restaurant and understand . But lord this place is either always close or they are open but take a forever to get to you. I'm guessing they are extremely short staff but I'm over giving this location a try. Corporate please get this place staff read more

In a world full of poor fast food options....this one should be your last resort. Always out of something (fries/pop), and the workers respond as if it's the customers fault. Order consistently wrong, food is either freezing cold or rock hard. Most recent visit the ice teaswas actually coffee flavored? ‍ I always get fooled because the line is always short....which I have to believe is because others realized before I have, that's its better to just go hungry. read more

Had a fun (bad) time getting something at Mcdonalds on Union Centre Blvd today. I ordered two cheeseburgers, no pickle add lettuce. Lady puts "add lettuce" and asks if I need anything else. I say "you forgot to add no pickle." She then says my total and pull up. And the screen doesnt change, missing the "no pickle". So clearly all she heard was "no" and just moved along. So now im upset, I get the window and say "before I pay I need to be assured that theres no pickle like I asked listed on the order." And continue to explain how things got messed up. The girl proceeds to get snarky and act a fool and says "sure thing!" In a shit tone. So now im pissed and call her a waste of space and pull up to the next window. Shes pissed now and when I come to the next window shes there again. I just ignore her and roll my window up. Then what I can assume is the cook, manager and her come to give me my food. I check it and it has no pickle like I asked when I was at the first window. They all try and vocally gang up on me and I roll my window up and leave. Now im beyond pissed and im scared to eat my burgers cause im certain they spit in them. I hope that restaurant closes and those actual wastes of lives lose their jobs. Pathetic. read more

It's the closest McD's to my house, but today was probably only the third time I'd eaten in. Last time was well over a year ago. Been through the drive-thru a lot though. Would I have stopped in I had checked the Yelp reviews and tips? Probably, as it had been a long day, I was tired and needed some FAST food before heading home and was not in for eating in my car. The food was fresh and hot, but I made some careful observations while eating. First, there was hip hop music, blaring, which I would guess was the choice of the staff. Granted, if you're 19 you might enjoy the atmosphere, but, I think a restaurant should find a mid point of tunes-and volume-that would suit guests of all ages. Then, the cleanliness (or lack thereof). I wouldn't go so far as to say it was wallowing in filth, but there were a number of dirty tables, fries on the floor, etc. It was 7 PM and the place was empty, at least 4 employees were around. I also noticed damage to tables, booth seats and chair backs, like the place is not kept in good repair. The bathroom was unacceptably dirty, including greasy grime on the stall door, lidless trash can with no liner, sink area a mess. The condiment area was also messy and poorly stocked. I agree this is surprising for being in a supposed "upscale" area. This is fault of the owner of course for poor training and supervision of the workers. Ironically there is a contact name and phone number on the door as you leave, presumably the owner, asking for your comments! The drive thru experience here has been ok in terms of food quality, but I learned early on to check the contents of the bag before driving away. Let 'em honk. Better find out now if they gave you NO tarter sauce instead of extra tarter sauce. Hmmm, I'm thinking next time I'll just go that extra mile to the next McD's. read more

This McDonalds is one of the cafe style stores. Most have decent televisions in the dining area, but this one just has 2 smaller tv's that are only visible in a small portion of the store. They also both are on the same channel. The place is reasonably clean, and the service was fast. They have a lounge seating area to further the cafe aspect. Parking / Access are Ok. read more

McDonald's - Smallish tv's (only 2) on oposing walls - Fast Food Near Me - West Chester, Ohio

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Food was cold and fish sandwich was hard, like it'd been sitting out for too long. Definitely not freshly cooked. Would not recommend.

Oh my lord this place is amazing! I got 4 cookies for the price of 1! I don't know understand why this place is so bad. Yeah it may have taken 5 minutes to get it but I got 4 cookies because there was a mix up! I love this place! Highly recommend! read more

20 minutes for two chicken sandwiches. 5:00 on a Thursday. Slowest service possible. No sense of urgency from workers. No one moving quickly. Everyone seems to be trying to take their time as they prepare the food. While waiting one person came in and said that the drive-thru got his order wrong. And then another cake in and said same thing. read more

Probably the worst McDonald's in Butler county. Always understaffed. Always out of even the basics. C02 was out today so no fount drinks. Almost always snail pace slow! read more

Biggest joke of a McDonald's. At random days and random times, they just "don't take order" as explained by their drive-through staff. It can be in the evening, afternoon, any day of the week...they just for some reason don't accept orders. It's very bizarre. read more

The owner should fire every single employee. The worst service all the time. Tonight they locked the doors at 9pm. 9pm! What McDonalds closes at 9? It's literally faster to go to any other McDonalds at any time of the day. No cars in line? Still faster to go out of your way. The employees just don't care. It's a shame. read more

34 minutes to get through the drive thru lane. Kids cursing at the first window when we paid. When we finally got handed our bag at last window it was torn from top to bottom. The employee said l, "Sorry, they ripped it while handing it to me." Then she laughed. I asked for another bag and she said they didn't have one. We left.they close at 10 pl read more

McDonald's - a piece of paper with the word mcdonald's on it - Fast Food Near Me - West Chester, Ohio

I'm giving this location 1 star only because you have to when doing a review. They actually deserve negative stars, yes they are that bad. I went last week and thought I might try the new Cheesy Jalapeño Bacon Quarter Pounder. I order this on the app. When I pick up the burger there is NO jalapeños on the sandwich, NONE. When I called the manager Terri said that they were out of jalapeños and she could give me a credit. I asked when the jalapeños would be in and she said Friday. Friday comes I swing by after work to pick up my "credited burger". You guessed it NO F'ing jalapeños AGAIN! This time I checked the sandwich before I left and noticed. Then the girl at the window told me they were still out. Question number 1, why didn't anyone tell me that when I ordered? Question number 2 why did they not mark it unavailable on the app? I mean it's really not a jalapeño burger if there's no jalapeños on the blasted sandwich. Plus I know for a fact they can mark it as unavailable on the app, because they sure do it enough for the ice cream! Wouldn't you think someone would take a trip to Gordon food supply and buy a can of jalapeños? No that would probably make too much sense, instead it's much better to just piss the customer off. read more

This is by far the worst McDonald's in this area. Every morning on my way to work you noticed that the parking lights are never on so you never know if they're open. Numerous amount of times I go to the drive through the drive-through displays are on but no one ever answers this place never is open on time. Many times I try to get breakfast for people at work and they're not open in the last month it's been three times I pulled up to the drive-thru and it's not open. This place either needs New Management because if I was the owner of this store I'd be very upset or it needs a new owner it needs to be fixed and corporate McDonald's needs to do something about it read more

On a trip, waited in drive through for around ten minutes, get up to order and the attendant tells me "they aren't taking anymore orders for the day". When asked why I was told they ran out of inventory. read more

Food was terrible. Cold burger. Cold fries. Cookie was like cold cardboard. Staff was just talking and standing around in kitchen. I literally wasted 9 bucks and 20 minutes of my life. read more

Three cars in line and it took 20 minutes. They ran out of orange juice, no refund for it, and gave me the wrong sandwich. Just close the store. read more

She was very rude to me. Made me feel like an outstander. I will definitely not be going her and take my money to a different location I have never been this embarrassed in my life. Burger King or McDonald's on 747 for sure. I don't know what I was thinking. If I'm comfortable going somewhere I should stay there. I have never been afraid to eat my food. read more

I ordered filet of fish. Served two bricks of burnt patties. Disgusting. Never had a worse meal served to me at a McD's. read more

McDonald's - Dry, disgusting, embarrassed for McDs. - Fast Food Near Me - West Chester, Ohio

My girlfriend and I stopped here on our way back to Columbus to use the restroom and grab some diet coke. Looks fairly new and I really like the store design, but I'm pretty sure truck stops are more clean than this filthy place. There were only two other customers in the store and not a single employee doing any cleaning. You would think they would be fairly busy around dinner time...but I'm guessing people in this area know not to eat there. The bathrooms were disgusting, the floors had food and napkins all over the place, and the drink station was a mess. I wish I hadn't even put ice in my drink! My girlfriend nicely told the manager that we noticed a two-star review on Yelp before we stopped in and it was probably because of what we witnessed. His response was "Oh, okay" with a smirk on his face. Enter at your own risk!!! read more

Terrible McDonalds location, as usual. Today's drive through experience: 1. Non-working drive through screen. 2. Worker didn't give total or confirm order at the window. Mr. Congeniality award. 3. Plain cheeseburger was loaded with pickles and onions. 4. Fries were cold. 5. Burger was burned. 6. No napkins in bag. It's a shame this McDonalds is continuously bad, as it's near my house. The management at this location needs a serious overhaul. read more

Worst Mcdonalds ever!!! They can't get a any order correct. One time took me 3 trips back and still wasn't right. Today I ordered a double cheese burger pickles only states it on receipt. Was it right? NO!!! had Ketchup only! Lucky I'm not like my mom who is allergic to tomatoes but I ordered it like that because I didn't want ketchup. One time my sandwich they couldn't even get the cheese on the sandwich was next to it in the wrapper. Please advise take the extra time to drive to the next Mcdonalds down the road!! read more

We go here once a week cause we live close by. We went tonight and the blonde girl over the speaker had an angry attitude towards us and we ordered 4 meals and after every meal shed say anything else in an aggravated tone and sigh very loudly when we went to order more. read more

they never have anything this is literally the worst mcdonald's in history. shakes, smoothies, frappes etc anything that takes effort to make they don't have. one time they told me they were out of fries!! HOW does mcdonald's run out of fries?!?! it's a bunch of people that don't respect their job in there, if i could i'd rate this place a fat zero!! read more

1. They didn't put the whole kids meal in either of the kids meals we ordered. They left out the fries. 2. Chicken nuggets were cold 3. Fries with other meal were cold 4. neither cheeseburger had mustard and like one little onion. And they each only had 1 pickle, which tells me it was intentional. 5. The ketchup dispenser didn't have the cups out, which is a good thing because the ketchup inside was orange, not red. I know they know how to make a happy meal and cheeseburger.... read more

Slowest McDonalds ever! It's 2:30p and I have just spent 20min in line. Will never be back!!

Alyssa was very friendly and my kids loved her. She deserves recognition for her service!

They leave people sitting at the drive thru and don't acknowledge that they are there. No one else in the drive thru and still, nothing. No care, lack of customer service. This place has lost its way. read more