A few weeks ago I came in for McDonald's delicious chocolate chip cookies. However, when I got them to work they were just one big mushy cookies. I went to speak with the manager and it was a different person then I spoke with before. I want to give a shout out to Christian, the manager of McDonald's on Guilford Street. He was so professional courteous. He listen to me and without any hesitation refilled my order. He has great customer service skills. Great eye contact. I have no complaints. I want him to know that he really made the difference. Thanks, Christian! read more

They should teach their cashiers how to use a register correctly and count back change and be a little bit more polite and have better customer service. Basic math.! read more

Seating area was pretty unkept, but food was fine! We came here between basketball games when in town for a tournament. Service was fine but the dining room needed some major attention. Parking lot and restrooms are shared with the gas station, so they're a busy place. read more

Food was good but took forever for a small order. The people behind us got out faster with the same amount of food.

Fast food done SLOW. Was in the drive-thru for 20minutes. Only positive was that my fries were fresh. The gut punch was the way I was handed my food, window opened and the young lady sticks the bag out to me. NO WORDS were spoken, no eye contact, nothing. AVOID! read more

the manager there isn't very kind, doesn't seem to know what he's doing half the time and always messes up my order. it's semi clean, more clean than most mcdonald's. bit into a chicken strip and it had a horrible texture, but other than that the food is decent. read more

If I could give it a negative stars I would thought I would give the place one more chance this morning was really hungry but the pictures that you will see that's what made me read more

The service is really slow. I dislike having to pull forward each time waiting for basic menu items.

Poor service. Very slow. Only 3 people working at a time. Ordered 1 Double patty burger and it took 30 minutes to arrive to my mouth. I would NOT recommend. Was late to work as a lifeguard because of this, who will keep the children safe now?? Do NOT get the double patty unless you want to be late to work. Highly suggest not going here. Runza is faster. read more

McDonald's - Us waiting 30 minutes for food - Fast Food Near Me - Waverly, Nebraska

If I keep give it negative stars I would thought I would give the place one more chance this morning was really hungry but the pictures that you will see is what made me walk out read more

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Drive through lady was rude and didn't get my order right at all. I wanted a bunch of ranch for my spicy mccrispy and my nuggets but she didn't want to give me any and then gave me BBQ sauce instead. Absolutely a garbage McDonald's. I don't recommend going there. read more

Terrible place to get coffee. Never consistent & they don't follow the order. Noon is friendly and never return anything, it comes back worse. Sonic is the best fast food in waverly read more

Where do I start. The drive thru person was rude. I was there early afternoon to buy an ice tea and a chicken sandwich. It took a while to place my order. The parking lot seemed to be empty so it wasn't busy. I was the only person in drive thru. After she took my order she made a rude comment about me being gross and something else. I was shocked. It took a while to get my order. A different person delivered my drink and sandwich. The sandwich was barely warm. I will not return to this restaurant. It has poor quality food and poor service. I will not go back to this McDonald's location. read more

This place sucked, They didn't have many things off it their menu like shakes when it's 95 out, didn't have a grilled chicken sandwich, and didn't have salad's either. We had to repeat ourselves 15 times and we said minced onions on the burger and she thought we said we wanted a burrito. We got slivered onions instead of minced. The lady that gave us the food wasn't friendly and didn't say a word. read more

Fries were not cooked long enough. They were flimsy and soft. Nuggets were good. They were out of ranch so that was a bummer for my nugget eater. Food was all warm and fresh. read more

This is my second time leaving a bad review on this place I asked for a triple cheeseburger four times and then they finally head me.then they gave me a double cheeseburger this is the second time never going back. read more

This place is a mess. The staff are nice, but the food is under cooked, after I watched the staff touch multiple things with a glove hand and never change their gloves. Run away. This place needs a visit from The health department. Beware. read more

McDonald's - Fast Food Near Me - Waverly, Nebraska

This place is incredibly slow and one time we ordered it took 20 to25 minutes to get our food and my chicken sandwich was cold this place sucks. read more

Best McDonalds nuggets and fries I've ever had, despite the workers having to deal with the repeated noise of the faulty machines nearby

For one thing their website says their open at 5:30 am. One day I was there at 5:40am, they was open but very very slow. The next day I stopped there at 5:50 am lights all on, drive thru lights on. After five minutes they finally came on saying they was closed. I don't know how these guys are still in business. read more

Went in for lunch around noon on a friday, the lobby was an unorginized mess. Could not tell who was in line or waiting for their orders. No acknowlegement from behind the counter to us or the two customers in line infront of us. The two people infront of us left, and we decided to leave and go elsewhere as well. read more

This place sucks. been waiting for my food for an hour and didn't get my change. I didn't get receipt and multiple others are complaining too! Don't ever come to this place! read more

Ordered a Hot Fudge Sundae: nothing hot about the "hot" fudge. Ridiculous. Couldn't they have at least warmed the "hot" fudge? Chocolate chip cookies: hard as a rock. Find another McDonald's because the quality of the two items we ordered were terrible. I mean really: it was a pretty simple order. read more

Rude woman at the counter. Their menu board had a special and she acted like I didn't know what I was talking about and said it was on special. When I questioned her, she got upset and told the manager to take over. The manager was great and politely explain the menu board was in error. Also it was 3 hours before closing and they were mopping the floor which made it slippery. The person at the counter makes me not want to go back to McDonald's. I have never been treated like that before. read more

I walked in with my friend ordered 2 large drinks our twenty piece nuggets and our fries. Went to the counter paid IN CASH. When we paid she took the money and then threw away the receipt. I asked her about our large drinks and she said we never ordered them when we clearly did she look at the screen and so did I over the counter and she said we never did when it said on the screen we obviously did. So I had to pay for a new 2 large drinks. I got mad so I walked back in and told her and then asked for my receipt. She couldn't find it so the manager came and took one look and said see here it says she did order the drinks. The lady told her manager I didn't specify when I clearly told her to relook for the two large drinks. I got my refund and when she apologized I said it wasn't her fault cause I didn't wanna be mean. I do not recommend if you want your order to be right. Some of the workers are also very rude which isn't very fun. Would give it no stars but I had to give it one. read more

Worst McDonald's ever. Live close to this one so it is convenient, but will drive 50 miles to Omaha than waste my money at this one. Check out the frappe that they can't even fill completely. Employees are lazy, they do not know about customer service. Disgusting lady sneezing and coughing into her hand and I just knew the way she was moving her hand she had left it nasty. She acted as she wanted to wipe it on something but no, and she didn't wash, continued filling an order for the drive thru. This McDonald's has deteriorated and spiraled down hill for the last year or more. Feel like you need to catch a virus then this is your place. read more

McDonald's - a hand holding a cup of coffee - Fast Food Near Me - Waverly, Nebraska

Though the wait time is usually pretty short I have been missing parts of my meal on several occasions. It's convenient to have a fast dinner option in town. read more

VERY long wait line everytime we come. Also, the food is not made the best. Definitely not one of the best McDonald's I've been to. I do not recommend. read more

I wish there was an option to give this review negative stars. I placed an order via the McDonald's app at your store in Waverly, NE tonight for the very first time. I was excited about using the app and the $3 discount that came with it. When I arrived to pickup my order, the assistant manager was extremely rude, and after complaining about how much she hates the online ordering system, she charged my debit card more than the total I had already paid on the app using ApplePay. She refused to give me any of the food I had ordered, and was uninterested in my concern that I had been charged twice. I told her that complaining about the online ordering system in front of a customer, who had just used it for the first time, and who will NEVER be using it again, was not representing the company well. She told me she doesn't care because "it sucks so whatever." She also told me to "mention her name" (Tawny) when I complained to the general manager, Kelly. I have never experienced such awful customer service in my entire life. I can tell you with a 100% guarantee that I will NEVER return to that store or any other McDonald's as far as I can help it. I'm very disappointed to see such a successful company operating with such poor management. I understand that this happens pretty often, and that people tend to complain just to complain (AKA=get free meals), but I promise that is not my intent. My intent is to bring this to your attention so that you will do better. Her actions don't only reflect poorly on that store - they reflect poorly on your company. I hope that something can be done about her behavior so that other customers do not have to experience the same type of "customer service" I received. read more

I've been here twice and haven't had any real issues. Fast, friendly service inside and kept clean. Drive thru service was fast but they never smiled or gave eye contact....it was strange. It's Mickie D's, I'm (still) lovin' it! read more

My five year old has a higher IQ than anyone employed here. Worst customer service possible. When they screw your order up, and they will 99.8% of the time, the only thing you will get is a lack luster attempt to get your order correct(ish) and then the most unapologetic "sorry" they can muster. Short of making them physically show you that they are putting your order in the bag, you wont get what you paid for. And even then the food is mediocre at best compared to other restaurants in the chain. i actively give zero stars, despite being required to give them one) and will refuse to give my business to this establishment again. read more

If you want to wait forever in the drive through then this is your restaurant. It's McDonald's so you know what kind of crappy fast food you're getting, so no need to comment on it. read more

This mcdonalds is horrible. Mcdonalds in general is good but this one is very bad. The people that work there always ether ask you over and over what you said or they mess it up. It takes a long time to get your food to so don't go hear. read more

A McDonalds is a McDonalds and I don't expect much but if you go there make sure to DOUBLE CHECK your order. We have NEVER had a correct order there. The kids working there are too busy fraternizing or on their phones. Downright awful customer service. read more

The clerk acted ticked off we were ordering food. Huffed when I didn't order fast enough bc my kid took 3 seconds to decide. All the tables were filthy. read more