This McDonald's is horrible! Great location, poor staff. Everybody in there is constantly high, food orders are consistently wrong, everybody moves like a sloth, and acts like they don't wanna be there, and is run by a bunch of kids. Service is poor, the manager is a teenager, early 20s at best, and when your order is messed up, all they say is, " We're sorry, we'll make it again. Have gone in there, and they're throwing ketchup packets at each other. No customer service whatsoever. I get it, it's McDonald's, but if y'all hate your job that much, just quit! They don't care when they mess up orders. They mean mug you. They stand around while there's a line of cars needing to be serviced. This isn't a one-off thing. I've been there at least 30 times, and every time there is a problem! The location and building are nice; the problem is the staff and morale. 10/10 do not recommend!!!! Go to Culver's across the street. They got it together. read more

Pretty on the outside, disgustingly unkept on the inside. The windows and area of play are grimy and very dirty. Very esthetically gross. Large dine in area but looks very worn. Service was ok. I ordered through mobile and didn't receive any interaction of service. Food was fast. My order was as expected except the bacon. (My fault for not reading it correctly) *Note* if ordering bacon, you're ordering one strip for $1.89. I thought it was two strips of bacon but the wording on mobile and at the kiosk/counter is: "two HALF strips of bacon" What a rip off. I won't be coming back to this location. read more

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it's terrible the service is horrible I had to wait for about 10 minutes to PAY for my order isn't that ridiculous. It was also sticky everywhere the tables were extremely dirty. read more

Went through the drive through ordered. Our food was told to go into lot 2, but no one knew where the food was supposed to go. They were handing food that wasn't supposed to be ours to other people. I had to go back in twice to make sure we got the right food. They forgot our food and then they weren't going to give us our drinks.. When telling the manager manager kind of gave me an attitude and was like sorry. Not to mention the bag is full of grease and looks nasty as hell. read more

McDonald's - This is what they gave us - Fast Food Near Me - Waukee, Iowa

I'm not sure why this McDonald's is rated so poorly, as it is probably one of the best ones I have ever been to. I travel a lot, and I am originally from the South. I have been to McDonald's through several different states- and this one is one of the fastest, with the kindest workers, and they have yet to mess up an order beyond repair. The only mess up I've ever had in two years of living in Waukee was them putting cheese when I asked for no cheese. Which, in all honesty, could have been my fault for not confirming they heard my request. I have never been inside, so this experience is only with drive thru. However, I still think this is a great location worth more than the two stars it has right now! read more

I was at this McDonald's at about 11 pm and I tried to go in there but the door was locked and I knocked because the sign said it closed at 12. A me employee with glasses and a ponytail opens it and says "leave right now you dumb (n word)." And then slammed the door. I was taken aback because I thought we left this kind of behavior behind us but apparently not. I will never be going back here again. read more

2 weeks in a row the cup of coffee that we got had such a bad film on it that the creamer wouldn't even mix in, it just slumped up and the coffee was luke warm. You could tell it was reheated and old and machine needed cleaned. Ny bacon on my bagel was cold and like it was microwave bacon that wasn't even heated. BAD PLACE TO EAT AND NOT WELL MANAGED!!!​ read more

This is a extremely bad mc Donald's and there is no pride in the food they made . I ordered a quarter pounder meal a mc nugget meal and 2 cheese burgers and a free Mc chicken. Chips were half filled and burgers were cold and salty and the only thing that was good was the fizzy and you don't even have to make it . I would have enjoyed just making a homemade bread and butter sandwich and enjoyed that more Cmon guys take some pride in what u do read more

McDonald's - Half filled chips - Fast Food Near Me - Waukee, Iowa

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It's a McDonalds. Nothing special. What you expect, employees who aren't being payed enough to care. Getting the orders wrong. Food with to many chemicals. You know, the usher read more

every table was dirty! the quarter pounder with cheese was absolute charcoal, they had to give us our fries after we got our food, the nuggets were also slightly burnt, if i could rate this -4 stars i would, do not give this mcdonalds your patronage!! im not coming back. read more

McDonald's - anger - Fast Food Near Me - Waukee, Iowa

The service at the specific McDonald's location is just phenomenal and the food was delicious. The whole place was kept clean and was a huge improvement from many other McDonald's and from visits in the past. read more

the quality of this McDonald's has gone steadily down hill. I ordered food today and received burnt chicken nuggets. See the attached photo. read more

McDonald's - Burnt chicken picture doesn't do it justice. - Fast Food Near Me - Waukee, Iowa

Yes it is McDonald's, yes half of the employees there are rude, inconsiderate and ruin your day, but there are two kids who are the nicest people I've ever interacted with in my life LET ALONE A MCDONALDS!!! The one kid every time has a huge smile on his face asks you how you are doing and really makes my day to see some people and children are still raised with manners. He deserves a raise that's for sure! read more

I have never had a problem before but lately it has been a shit show, kids all over the place running the back, a lot of carelessness. Watched the manager on duty come out of the bathroom on some sort of drugs, and not helping the employees as they were very very busy. Seems like a mess and it kepted very very gross. read more

It's so bad I stopped going there. Not one order correct the last 4 visits. But it's always crowded and they make huge money, so they don't care anyway read more

Shoved all the food into one bag, which ripped halfway home and sent fries flying everywhere. Then get home to find out the sauces I paid for weren't in the bag. What fries were left tasted like they had sat there all day. read more

Best McDonald's in town. Not sure why so many negative reviews. Maybe people confused McDonald's with outback steakhouse? Or they want their order right away when there is a line of 20 cars? I don't know but service at this location is fast, it's always very clean including the bathrooms, and I enjoy ordering from here. read more

McDonald's - a little girl sitting at a table with a tray of food - Fast Food Near Me - Waukee, Iowa

Apparently it's difficult to work at a fast food restaurant because they continuously screw up orders, when someone offers a meal they should get the whole thing not half. It's absolutely Ridiculous, maybe hire competent workers, staff is rude and act like they don't need the job. Terrible customer service!!! read more

Went through the drive thru. It wasn't even busy (no one in line) and they had at least 7 cars waiting for food. Employees were walking around with bags of food going from car to car and couldn't figure out where it went. No one looked like they were over 15 and was not an adult supervising. We waited around 15 minutes but there were several people that waited longer. read more

I love McDonalds food. I eat at this location weekly. I also do Doordash for them daily. I was hoping that I could get someone's attention in Operations to tell them that the morning staff at this location has amazing character. They treat me with respect that the other restaurants don't give me. They communicate well and are accountable. I see them execute AND coach well. They are always on time, and if they aren't, I would wait forever for them because I make sacrifices for those who treat me with as much respect as your morning staff does. Thank you guys so much. In consideration for the kindness, I will give you an idea. You need to develop potato chips for the grocery aisle with those sweet Idaho potatoes and magic salt. read more

Took 24 minutes to get food. No one apologized for the delay. Floor is dirty. No less than 4 tables have trash just sitting on them. Do not waste your time at this McDonald's. read more

From the time I pulled up to the driveway through to when I finally went in to see what's going on was over an hour. Terrible experience, definitely don't recommend read more

This has gotten so much worse! January 25, 2023, I went to the drive-through, and it took 40 minutes to get to the microphone to place the order. I asked the manager why it was taking so long, and she suggested I go somewhere else if I wasn't happy. Once I could get out of line (they really lock you in once you get in line), I did and took her suggestion. The last time I could actually get food there, It was cold and soggy. Whoever owns this needs to understand there are a lot more options in Waukee than there used to be. It will be a very long time before I try this again. read more

horrible, sent in an online order and they didnt even know what i ordered, created a huge line which made the ambiance trash and made me pay extra. food was also rushed and disgusting. read more

Just now ordered # 3 and 4 cheeseburgers with an orange Fanta. Get him and only have 4 cheeseburgers, med fries, and orange Fanta. But on the receipt it shows everything I order. - shot review but check your order while at the second window. This is not the first time I've had this issue at this McDonald's. read more

open your bag and look inside before leaving. this location is about a 50/50 chance of having your order right.

Team is incompetent and got mad at me when I call to talk to the manager about my messed up order. I ordered a quarter, 10 piece and a McFlurry and that's it, instead of a quarter I got 2 large fries... how hard is it to look at a screen and put the food in a bag that it says... you've lost me as a customer for life now. It's sad to say that you can't even bag food properly read more

I've eaten here a lot and this time I got a fly in my nuggets!! This is one of the worst night anyone could have. From a long day of work only to buy food and have a fly(insect) in my food. I wonder what else have I or anyone else has eaten at this location! Smh read more

McDonald's - This is what you get, eating here! I order nuggets and got a fly with my order! - Fast Food Near Me - Waukee, Iowa

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First off you always get cold food at night at this location and you rarely get your full order. I hope the owners of this franchise have to eat this food everyday when they are in hell. How can they look people in the eye serving this kind of food. read more

Pretty good as far as McDonalds' go. Order accuracy is fairly high, and they move the drive they line at a good pace. The outside isn't gross and there isn't litter all around, the inside is clean. The bathrooms aren't in great shape, but better then many other locations. read more

This location has been in decline for some time now. While the crazy increase in prices isn't unique to this location, they haven't come close to matching quality and service with price. Today was the final straw - I received my coffee luke warm and bitter, and they said it was "not an option" to get a glass of ice water, that I had to buy a bottle for $1.50. Enough is enough. read more

Slowest service I have ever experienced. Derelict staff. Really bad service. Took 24 minutes in line and food was cold. Server didn't apologize! Go elsewhere. read more

This place is sub-part for a McDonalds. It's extremely convenient for where we live (four blocks away). But, there've been many times I've gone out of my way to drive-through a different McDonalds to avoid this one (on the way to/from home). Often, food is too salty. Very often, the staff gets the order wrong (when I say no ketchup, I mean no ketchup). We've been shorted food multiple times. We've been given the wrong food more than once. We've been charged wrong more than once. Perhaps most disturbing is how rude the staff is. Most of them go through the motions; say what they're trained to say. But, it's clearly not sincere. read more

I think it's just got bad ratings because Burger King is too close to it so people get it confused with Burger King

His McDonalds literally WOULD NOT TAKE MY ORDER! They forced me to use the kiosk - which is dumb - because my order was WRONG! I thought okay - bad employees I'll try it again. Tried to force me to use the kiosks and I said no! I'd like to talk to a human thank you. And they didn't know how to do it themselves. DONT ASK FOR A $15 MINIMUM WAGE IF YOU CANNOT PUSH BUTTONS ON A MACHINE. read more

I agree with Larry P. I've only visited this McDonald's a few times and have had a bad experience twice. First time was when i walked in and stood back from the counter waiting for somebody to show up to wait on me. A young man came from the seating area and walked up to the cash register and instead of asking if I needed help, said nothing. I asked him if he was ready to take my order and still he said nothing. I gave him my order and he finally spoke to me when he told me what the total was. That was the end of our conversation though because once the food arrived and I told him thanks.....twice, he just ignored me. The lady who was next in line had her mouth wide open in disbelief as I turned around to leave. I must say that the McDonald's customer service rep that called me and emailed me a couple times to apologize and reassure that steps were being made to make sure that something like that wouldn't happen again was very commendable. Another time my wife and I went through the drive-thru and as always after getting the food, we check to make sure the order is right. We had ordered medium fries and the fries we got were small. Parked the car....walked in with the whole order and asked the counter guy if I had been given the wrong size fries or if that's what the size of the medium fries were these days. Before I could even get the fries out of the bag one of the mangers said that I had gotten medium fries......until I pulled them out of the bag. She did say she was sorry and fired up another batch of medium fries for us. Yep, it's just fast food but we should still expect to get what we order and be treated with respect and get the orders right if they want our business. read more

I have been here several times and every time part of the order is wrong, even when they are barely busy.

This McDonald's is very upgraded and has a cool modern atmosphere. However, the service here is drastically below average. The workers are nice and all, but the food takes at least 15 minutes to get to you, whereas at other fast food restaurants the wait is closer to 5 minutes. There is not very much direction on how to use the online order kiosks, which caused me to accidentally order the chicken tenders instead of the nuggets. There were multiple people asking for refunds, and they only had one register open during lunch hour. The line to order takes up a large portion of the restaurant. If you're looking for a quick stop, I would recommend something a little less chaotic. read more

I have gone to this McDonalds many times. It has always been the same-it takes forever to order but the food comes out real quick and tastes good. What made me go out to this McDonalds today is the fact that they just did a complete remodel and expansion. I was excited to check it out. They are still working on the exterior of the building so the parking lot/drive thru is a mess. But we stepped inside and were impressed. It was much more spacious than before, modern, bright, and had a few different activity/play areas for kids. We were excited that they had the self-order kiosks. It's kind of fun to use these to order. You can customize your sandwiches and even scan and use the McDonalds app at the kiosk. You get your number and wait for them to bring you the food. We waited over 25 minutes for our food. That is by far the longest we have ever waited at a McDonald's for food. And there was only one couple in front of us, so it's not like they were busy. As for the food, it was cold when they brought it out. And my McCafé drink was only 3/4 full. The cookies though were warm and fresh. It didn't seem like there was much management going on behind the counter. There was a very young man working who was quick, efficient, and very friendly. The rest of the employees were not that aware or customer service driven. I will be back, as this is the closest McDonalds to my house. I am just hoping it does not take as long in the future and the food is fresher. read more

Nothing has changed here except for the updating. Sad that after the time and expense it remains one of the filthiest fast food restaurants I've ever been in. Add to that, I can't think of a time that I've purchased food either inside or drive thru that the order has been correct. I've just come to expect it but my last visit will be my last. I go there only when the grandkids ask but I told them we would it be going back. As usual the place was beyond dirty and our order, placed at the kiosk, was wrong. When I took it up to the counter the manager that day was angry. He yanked it out of my hand and said I had the wrong order despite the fact that the number on the receipt was correct. He brought food to us and it was missing 2 orders of fries. The kids didn't even want their fries. Just wanted to get out of the place. Good luck with Culver's, B Bop's and Burger King right down the street. read more