The woman with the dreads at the counter around 1 PM on Tuesday 04/29/25 had a horrific attitude. She also refused to honor my rewards with my order because their "system was down". My food was an extremely old patty missing lettuce and onions. This location had horrible service, food & attitude!!! I will be calling corporate. Save yourself the disrespect and go to Burger King across the street. read more

McDonald's - Quarter Pounder® with Cheese - Fast Food Near Me - Waskom, Texas

Stopped by here on Friday June 27th 10:20pm. One of the rudest, most unprofessional customer experiences I have ever encountered. Waited over 10 minutes to get food that was old and cold. Unfortunately this was the only thing open after 10pm in Waskom, TX. Would not recommend. ZERO out of 5 stars. read more

COMPLAINT! We stopped at a McDonalds off the I-20 service road at the Texas border connected to an Exxon. Address is 510 North I-20 East Waskom, TX 75692. It took 30 minutes for the staff to prepare our order. We placed our order at 8:04am on a Saturday morning. Our order consisted of: 2 McGriddle meals with hash brown and orange juices One pancake and sausage platter One big breakfast with hotcakes 2 sides of eggs, 1 side of sausage, 1 side hash brown and a juice box. From the receipt time stamp, to the food being placed into my possession. When I told them it had been 25 minutes, they immediately began to be rude to me. And it still took another 5 minutes more. For a fast food restaurant, this is unacceptable. My family of 5 could have easily gone to IHOP, Dennys, Waffle House, etc and have gotten our order faster. When we did not have enough utensils and I had to go back to the counter, one employee turned to the other and with an attitude said, Can you go see what she wants? Another gentleman waiting had placed an online order for a coffee, 2 sandwiches and 2 hasbrowns. He didnt get his food (or even his coffee) for at least another 5 minutes after we received ours and had arrived at the same time we did. As we were leaving, a gentleman from the drive thru had to come in to check on his order as well. He had been asked to pull up and wait for his order and had been parked there in his truck for quite some time. Several other customers were also waiting for their food after us and those gentlemen. Other families and customers turned away and went somewhere else when they saw the number of waiting customers. Not once did these employees communicate kindly or apologetically. Instead, seemed to blame the order I placed for my family of 5 as the big order that took food delivery to a standstill. If we had not already paid, I would have gone across the street to Burger King. read more

The service is horrible and they don't have anything in stock , the workers had a attitude in specific one of them , they didn't have any sauces or drinks beside fountain drinks the ice coffee I got was straight milk. I didn't want to say anything because she already had attitude with us and they also didn't have napkins , i did try to be understandable because I do work in the food industry but this was just ridiculous read more

McDonald's - Fast Food Near Me - Waskom, Texas

Worst McDonald's I've been to in 40+ years. I don't know how it can be so slow.... 20 mins after ordering to get a coffee.

We came here specifically to see if the one star rating was legit. Most of my reviews are 5 stars. The one star is accurate. The cashier was polite and friendly. There's your star. Restrooms were filthy. Floor behind counter was cluttered. Counter next to register has a sprite turned over and leaking everywhere. Only one straw was available. Napkins were not available. The stainless table behind the registers where coffee is prepped was filthy. I wasn't given a receipt so I didn't know what my order number was and prep lady called a number couple times and got bitter and an angry tone when I didn't know it was mine. I looked inside to verify. It wasn't a typical McDonald's. The store needs someone to go through Hamburger University. read more

Slowest, dirtiest McDonald's that we've ever been to... Avoid at all costs. Remarkably bad.

Adding to the low ratings....its almost a brand new store but looks like they haven't wipes the front counter ever. No napkins, no cups for ketchup, only thing good to say was food was hot and fresh. read more

We stopped here for a quick bite to eat, a little worried because of the low reviews. However, we thoroughly enjoyed our experience besides the fact that it could have been a little cleaner and the ketchup dispenser wasn't working. The people were nice and our food was great. I would recommend this stop as you travel down I-20. read more

McDonald's - Inside - Fast Food Near Me - Waskom, Texas

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The first McDonald's when you cross over the LA border. The interior was nicely arranged and we had a pleasant, highly eloquent cashier serve us our breakfast. read more

McDonald's - Fast Food Near Me - Waskom, Texas

The 2nd worst McDonald's I have ever been to. The employees have bad attitudes. The on-duty manager is lazy and unprofessional and it trickles down from there to the other employees. Service was extremely slow even with few customers. When the food finally did come out it was poorly assembled and sloppy. Both our kids were missing their fruit we selected with their happy meals but we didn't try to go back up to the counter and fight with them after witnessing the trouble other customers had while waiting on our food. The men's restroom is filthy, one of the urinals is covered in a trash bag and the hands dryer does not work and there are no paper towels. Probably more issues in there but we only went in to wash our hands. read more

Now this is a well run McDonalds. I've come through the drive-thru for breakfast and lunch and both times the order taker was polite and friendly and the food was fresh. Like made to order fresh! I've been to a lot of McDonalds across the country. This one delivers on fresh quality food and solid customer service. Super appreciate you guys! read more

We stopped in at McDonalds in Waskom, Texas on our way back to Oklahoma City from New Orleans. We needed a bathroom break and coffee! The men's restroom was covered in sewage! My friend (who is handicapped) slipped and thankfully caught himself! He wasn't able to use the restroom but we were still getting coffee until we saw the lady come out of restroom from cleaning it up. She walked into the kitchen and started filling orders with the same gloves on. Never changed them when she left! Discusting! Will not be back. read more

Mr Martinez has made all the difference in the world for this McDonalds. The window crew is friendly, professional and orders are correct! It is now a pleasure to visit THIS McDonald's! read more

Done defending McDonald's after I quit up there quite a few people have been BEYOND rude waited 20 minutes for 2 cheeseburgers,4a meal and a 6 piece nugget. They asked up to pull up to third window and I had to ask for my drinks to have for my 20 minute wait on food. Also didn't get my sauces for my nuggets..... read more

I didn't think a McD could be this bad. No service and bad attitude. This review is for 9 am Wednesday One coffee pot so we had to wait for another to brew. They keep service-ware, sugar and jams behind the counter probably to keep ppl from taking too many but doesn't matter. We ordered two meals and were given 5 sets of service ware and loads of jam and sugar after asking several times. No TP in the bathroom and men's was disgusting. The workers don't care read more

They are slow and need to be more fast with things that they need to get done it shouldn't be 30 mins for me to get food and you shouldn't be rude to me especially if I just asked for my drinks so I could have them to sip on ! read more

It's clean...but dang. Unfriendly, slow and orders wrong. Bacon Egg & Cheese biscuit had no egg.

The slowest service I've ever received. Don't be deceived if you think you can take a quick pit-stop to grab some food quickly.

Terrible service by everyone in the store. A number 6 took 30 minutes to make. Truly "fast" food. Would not recommend this place to anyone traveling on the way through. Save your time. Not worth it read more

Food was cold when we got it (it only took 5 minutes to come out though.) they forgot 2 of our items and they just don't care about their service at all. read more

I live closer to Marshall but I come to this McDonalds! They are friendly fast and very clean!

Do yourself a favor and check to make sure you have all your food before you leave! This happens too often, not sure if they are understaffed or they just can pay attention to save their lives! Today I'm missing half of my other which was only a biscuit and a hash brown and hot cakes with sausage. Didn't think it was too difficult of an order. Last time they gave my child her happy meal with tarter sauce in the chicken nugget box no chicken nuggets! I'd stop going there but unfortunately the next McDonald's is 15+ miles away. read more

My husband and I had the worst customer service at this McDonald. We took our order in the drive thru and right off the bat no nice greeting or anything. Then she got our order incorrect, but she repeated it back to us correctly which I thought it was odd. When my husband looked in the bag to see if it was correct we stayed at the window to try and let them know but no one came back to the window to try and help. So we parked our car and went inside. When we were explaining the situation no one even apologized or any type of good customer service skills. Not going to stop by here again read more

If I could give them a zero I would not for the food but the fact the employees don't care enough to come out and clean and would rather stand around and joke around with each other. Very unprofessional read more

This McDonalds is terrible. The service was terrible. We had to ask for a water cup three times before we received it..with an attitude. The cashier mubbled something under her breathe the last time we asked. There was a line of customers waiting to place their orders. But after 10 minutes of the cashier doing other stuff, three of them left. The manager even walked by a few times, looked at the line, and didn't do anything to help. Please do not waste your time and money at this establishment. read more

Went here the other day and ordered a few cheeseburgers, fries and cokes. One of the burgers didn't have meat on it and all the cokes were watered down. Went back and talked to the manager and he gave us another meal for free. read more

I have never made a review for anywhere, or anything for that matter, but this is needed to be said. I knew something was going to go wrong as soon as we pulled up to the order spot through the drive-thru. There was no friendly greeting or ANYTHING. That's whatever though, maybe she had a bad day, or is just tired. We proceeded to order our order of a Coffee, and a small Dr. Pepper for my sister. Easy enough. We got to the pay spot, and it for some reason took AGES for them to come to accept the payment. Again, whatever, maybe something was happening. (We have been on the road all day and still had 2 and a half hours left on our trip, so we were in no rush). We grab the two drinks, coffee and the Dr. Pepper. My sister starts sipping on her drink, and it's a FREAKING SWEET TEA. HOW?!?!?! I don't understand... usually the tea and carbonated drinks are on two different sides. I guess the only think changing this review from a 0 (if I could) to a 1, is that the woman did tell us to have a blessed day. So glad that I live 12 hours away from this spot, so I will never have to experience this terrible service again. read more