omg i hate this mcdonald because all workers are rude but today ross and nisha made my day i love them have them in the window everyday !! ross and nisha belongs at chick fila !!! customer service skills are on point thank you read more

Had to wait 8 min for our order to be prepared. You would think we would have gotten fresh fries - nope - They are cold and limp. One burger was cold, and one was barely warm. McDonald's has been dropping ball on their fry preparation I think they give the cruddy food that has been sitting around to drive through orders figuring we aren't going to turn around and drive back read more

The inside was very clean which was refreshing. That included the restroom and the lobby. I saw a sign saying they are only taking mobile and drive thru orders. No problem! I have the app. I heard them tell every single drive thru customer to pull up. A man same inside hoping he could get his sooner and he told me it doesn't matter what time you come, there is an issue with efficiency. I did get my food and it was hot. The worker said thank you and have a nice day. It took longer than normal and the only customer in there when I arrived had to get her order corrected twice. My advice: Be patient if you come here and check your order before you leave. read more

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This is the worst McDonalds I have been to...went inside before 10am as the drive through was backed up...must have been 20 plus minutes to get my 3 item order...two older people were struggling with the kiosk as no one was available at the counter to take orders the old fashioned way...workers appeared annoyed with all of us! read more

Workers are very respectful and diligent, they multitask like crazy! Definitely not enough appreciation to the workers here. Food came fast and was perfectly hot, another worker even confirmed that I got my drink. I was surprised at the other reviews on here, it sounds like people just need to learn how to be patient when it's busy. Will be coming here again for sure! read more

I had just gotten my breakfast for the day and ordered a ice coffee as one would for the morning, I take a sip and and a gush of bitterness comes attacking my taste buds, them gasping for air as the nasty flavor of bitter coffee surrounds them. I had asked for 3 sugars and got nothing of the sort. I am very disappointed by Mcdonald's for serving such a vile drink to a customer. read more

They made me wait for over 20 minutes , not only that but after the long wait my food was cold and my burger was all mest up when i unwrapped it!!! Definitely the worst Mcds!!! read more

ive been waiting 30 minutes on a mini shamrock mcflurry watched a lady wait over an hour for 4 arch burgers and then got a refund

Just terrible! I asked them how this is fast food when most of the time they tell me to pull forward and wait! Today I was told to pull forward, they came out with the wrong order. They came out a second time with the wrong order again. I went in and asked for a refund. I said it's been20 minutes!! She said there is only 2 of us. That's not my concern, I said that does not justify waiting 20 Minutes!!!! Pay more !! Do Better!! read more

I would put half star but no this is unhealthy and it gives my sister food poison she felt really bad she threw up and a couple Days later she was better so I recommend you all not To be this McDonald's or any other McDonald's thankyou read more

It's McDonald so the food quality is on par. My complaint is their hours. They never open on time. The sign on the door says 6am. Yelp says 5:30am, but it doesn't matter. Multiple times I've been told they aren't open yet while waiting at the order box. This is around 6:15-6:30am. Last time I said "The sign on the door says 6". The response I got was "So what? We closed". Are you serious? read more

I've heard( read) so many times that "I would give it a zero"if they would let me. I am tired of the excuse of COVID for bad service. If you can't perform then CLOSE. I Ordered through the app and paid for my product. My son went to pick up and they can't find my order even though I have an order number at the Twinsburg restaurant. What is wrong with this location that they can't "find" my order? Is it that they don't want to work and get paid for a substandard product? I wish I could get an answer. They told my son he had to go back through and order for which he has no other options. I will update this when he gets home and my order was not completed properly. UPDATE:. LETS ALL COUNT TOGETHER 1 2 3 4 5... CAN ANYONE FINISH THE COUNT FOR MY SIX(6) PIECE MCNUGGET. I GUESS THE ONLY PEOPLE WHO CANT ADD THE NEXT NUMBER ARE THE PEOPLE WHO WORK HERE. I GOT FIVE NUGGETS IN MY SIX COUNT ORDER read more

The manager Brenton is extremely rude and unprofessional. The lobby was closed, the drive thru line was long and moving slowly.When I finally reached the window my order was incomplete the young man and female were playing, when I asked for the manager he approached the window with an attitude, and was very nasty. This store needs to do better. read more

Worst service ever! You will be inconveniencing them when you ask for things that they missed in the order. Placed our order on the counter and let it sit without calling on us. I said, can I get our drinks. The worker, 'What drinks?''. Should have read the rating first. read more

I'm not sure if this McDonald's has changed ownership but is has actually gotten much worse. The last three or four times I've been it's been a disaster. At the drive-through at 6:30 in the morning I typically sit at the speaker saying "hello, hello are you open?" Sometimes no one answers and sometimes after three or four minutes they'll take your order. Then seems like there are only two people working there, a manager and one employee. This morning I sat at the speaker for four minutes and finally decided to park and go in. There were several people waiting for their food and the manager came up to me and said "I'll be with you in a minute.". The employee with a headset was making food and then walked up to the counter and took an order on the speaker. Then she went back to making food. A guy behind me walked out but I waited another two minutes. Finally I decided I'd had enough and left. Not sure what's up with this place but I'm going to be going to Dunkin' Donuts from now on. read more

bro it's not that hard i said no cheese add pickle and you added mustard and took away the top bun?? huh.?

The worst place ever! If you ate this for a month you could die. This place is horrible for you and doesn't even taste that good. I only ever liked the pancakes. The place is nasty and I never want to eat there again! read more

McDonald's - Fast Food Near Me - Twinsburg, Ohio

Been going to this location for over 15 years now and have rarely had any complaints. No complaints regarding speed of service, but half of the time I make a special request it is ignored, and I'm forced to repeat myself at the window and/or have them remake my order completely. They are always more than willing to rectify their mistake though. The parking lot and drive thru areas always seemed to be kept looking neat and tidy--no overflowing trash bins. OVERALL RATING: 4/5 read more

This is a busy restaurant, and it is operated by GenZ misfits. I submitted a mobile app order and went through the drive-through and waited 15 minutes for them to figure it out. They ultimately brought me a heavy sack of food and I took it and drove off because I knew it was way more Than the modest order I had placed. While I was waiting for my order, I noticed many other people waiting out in the parking lot. Bad employees are a management failure because they tolerate them. I will not be stopping at this McDonald's again. read more

Waited in line 20 minutes. Got to the menu board to order, they tell me to hold on a second. 10 minutes later I say "Hello" she responded with "YOU MIGHT AS WELL LEAVE, WE ARE SHORT HANDED AND DON'T HAVE TIME TO MAKE YOUR FOOD" That's the rudest thing I've ever heard at any restaurant! 6pm on Friday 3/18/22! Twinsburg Ohio on Aurora Rd next to Dunkin No excuse to be that ignorant to a customer read more

Worst McDonalds there is. Anywhere. You never get everything that you order. Not sure why I have even gone back again. If your going to go here make sure you check every bag and every happy meal box before you leave the window. read more

This has to be the worst McDonald's I've ever been to, not only did the order responded cut me off while talking but she did it again at the window!! Couldn't be more offended! Pretended she didn't hear I wanted my burger made fresh after repeating it for the third time and finally lying to my face that it was. I used to work at McDonald's. I know how to read a sticker. And it's also pretty common sense when the burgers ice cold, it's probably not fresh!!! Which is what I intended to purchase!!!! Wish I could leave less than 1 star, and this establishment is lucky my schedules booked for today or I would've called the fraud department myself! Absolutely terrible. read more

McDonald's - Completely inedible, hard as a rock, and appears to be a finger imprint on the Cheeseburger bun. - Fast Food Near Me - Twinsburg, Ohio

Naaassstttyyyyy!!!! I ordered a Browns Box!!! We waited a good 15mins....silly of me to think my food would be Fresh!!!! The Big Mac was dry and the meat tasted funny!!! The 10 piece nuggets was dry. Same with the cheeseburgers. Fries soggy!!! I went back in and told the manager how distinguishing the food was!!! My opinion there are to many Young folks working there and they don't care enough!!! If you ask me they knew they sold me some Nasty Ass food, as soon as I walked in they were looking!! You'll should look for New Management, when they first open after the remodeling Fresh food, good and hot!!! They are going down real fast and somebody needs to step in!!!! They don't deserve 1 star!!! read more

I ordered 1 quarter pounder, 10 piece nugget and an apple pie. Firstly, what happened to making the quarter pounder to order? Mine was obviously not.. Little on the dry side. Secondly, the nuggets. More than a few hours old. They were terrible. I got the order quick enough, but that was because they had a lot of everything around to make it.. Ugh.. It will be a while before I go there again. read more

Ordered 3 items on the app for curbside. After they brought the order out, I realized that my salsa packet was there, but that they'd forgotten the breakfast burrito. Then my wife opened her egg McMuffin to find....a sausage McMuffin? Double checked order....nope, we didn't press the wrong buttons....yep, they screwed up 66% of our order. If this is the normal level of accuracy for this location, I'll remember not to come back. read more

Stopped here after a softball game for a quick drink for my granddaughter and myself and waited 5 minutes at the speaker to order. No one came to take my order, so, I drove around and sat another 5 minutes behind a car that had apparently been there a while as he was parked. I just left. Ridiculous. read more

Either you get the wrong order or the food is just horrible will never go to this one again and the health department should check that place because it is so bad. The food is rock hard or burnt also the fries have too much oil on them that was all I tasted. Also the workers are so rude most of the time they don't know you are there and all together they are lazy. read more

This is by far the worst McDonald. I waited 25min for my order. By the time I got home. It's missing half of the stuff. I called in to ask to speak to manager. A lady said she was here for a day. The other manager will have my name so I can come get the replacement order. I drove back to McDonald and ask to speak to manager. The manager didn't apologize or even give me the vibe like she care. In order to have return customers. They need a new manager and staff. Will never go back read more

I am mainly writing this review to give recognition to the young man that was working the register on the night of September 3rd around 8 p.m. He was fantastic. One of the most polite workers I have ever encountered at any fast food chain, let alone any McDonald's. If the manager happens to be reading this you should let your employee know that there are doing a great job. It seems so silly to have to shower praise on someone just for doing their job, but nowadays it seems to be more unusual than the norm. This location was also very clean, including the beverage area. Those are usually the nastiest places and never seem to be kept up with. Also, have to give props to McDonald's for their new glazed chicken tenders. Just the percent amount of sweet and heat. And they go perfect with a sweet tea! read more

Walk-in service is dismal. The person working the register takes 1-2 orders then goes back and socializes/moves a couple hash browns a while, then once the previous 1-2 orders are totally completed and given to guests, she takes another 1-2 orders. 15 mins to get food. read more

amazing service, workers were very nice and friendly. fries were great, the lady taking out order was very friendly and helpful.

Recently have been having health issues and a chocolate milkshake has been a craving. I have gone to 3 area Mcdonald (Twinsburg and Geauga lake both at lunch ) sorry our machines are being cleaned. Aurora machines have been operational both times I was there. If you're going to advertise them supply them read more

First and last time at this location. The workers are very nice but service is ridiculously slow. I spent 20 minutes waiting at the "food not ready " bay. Different workers came out three times, the first with the totally wrong order, second time with missing food, and finally third time with the rest of the food. My son had already finished his sundae before lunch because it was melting. No apologies, just the excuse that it was rush hour! Needs better management ... what fast food place can't handle a rush hour? read more

This has been closed for three days now. No trucks or workers are there so I don't know what is going on. I thought maybe it was closed for remodeling, but I never see any workers there. They have finally torn this down and are now in the process of rebuilding a new one. read more

Havent been there for years last Sat. I ordered from Door Dash the quater pounder use to be cooked was not lukewarm and tasteless the fries were stone cold never again ! read more

Today I went to the Twinsburg McDonald's and ordered a large fry a 10pc nugget and a medium sweet tea and the worker at the window charge me for a large fry 10 piece chicken nugget a MEAL and a medium sweet tea when I open my bag there was two things of fries and I was really confused because i did not want or order a meal and They only refund me a dollar even though I use the dollar off a large fry coupon read more

I don't usually give fast food joints five stars simply because the food is never worth that many. I got my usual Mc chicken because I was rushing on the go and obviously it came out super fast as per usual- what stood out about this McDonald's was that everything seemed to be automated. They had two separate drive-through lanes where you could give your order. The screens that you drove up to with the menu were like large televisions. After ordering they had to separate pick up windows. This is very convenient because McDonald's is known for having people pull up and wait when someone has a larger order. Now they can just tell you to pull up to window number two or window number one depending on how long your order is going to take. Kind of smart. read more

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This place continually goes down hill. Since the renovation they are Raising prices every few months. Just raised items a whole dollar. Must be to pay those that cant even put the ketchup on the burger right over 10 bucks an hour. Never seem to be ready for the 1030am working lunch crowd. They make you wait sometimes 10 minutes. After coming to this place for over 10 years, they have destroyed the brand. read more

20 minutes in drive thru for quarter pounder and fish. Never again this place is terrible stay away

I was really impressed with the service here. I was informed that they did not have any Oreos for the flurry I ordered and the employees and manager were so accommodating. The service was fast and the food good and hot! read more