Super slow service. Kiosk broke. Register broke. This place had a lot going on. They were busy but everyone knows McDonald's are simple operations. Everything is what it is. I don't think it should have taken so long. There was a crazy amount of flies swarming the lobby. Super disappointed that I stopped here. I watched as they handed drinks to customers spilling over the side of the cup. Not a good look at all. The one guy in a different color shirt (red) had been on the phone the entire time we've been in here. Currently we are going on 20 minutes at a fast food restaurant. He has taken orders with the phone stuck to his ear the entire time. It's actually kind of impressive. Haha Anyway, exit 118 in VA off I-95 avoid this McDonald's at all cost. I've watched several customers who ate in the lobby come back to the counter because their meals are wrong. read more

Gotta give this location a good review. I was old school this time because I saw a flyer in the window(2 for $5) for breakfast. We were coming close to the breakfast deadline. Well low and behold, breakfast ends at 11:00am here. We had a little more time! Staff were friendly, food was hot, not as hot as our favorite location in Ashland but it was good. Bathrooms clean, parking lot big and a double drive thru seems to indicate lots of customer traffic. read more

Really slow! This is not a gourmet restaurant. Not sure what is going on with their operations

I went to this McDonald's today and Ordered 3 cookies and received them is this bag. Don't recommend going here. read more

McDonald's - 3 Pack Of Cookies - Coffee & Tea Near Me - Thornburg, Virginia

Order on app for pick up at counter Doors Locked. Doors Lock no sign on doors that dining room closed . This is an interstate location, you order food so you can also use the restroom. Very long drive through line . My paid order was cancelled when I got to window. While employee was nice, no offer to ring order again . With 20 cars waiting. just left . It makes no sense to have , dining room closed. These days - no need for cashiers- what is the issues read more

This is the worst McDonald's in the world. In the world. The lobby is never open. And the drive thru takes so long people just leave. Like I have multiple times. It's actually funny to see how many cars give up waiting. I can't believe I've tried so many times. I guess I keep thinking things will change. But they never do. Never again. read more

I ordered a spicy chicken sandwich w extra tomatoes and lettuce. Order taker asked if I wanted crispy chicken. I said yes. I got the wrong sandwich and rather than offer to correct they charged me $6 to replace for what I ordered. The manager who should have comp'd the order taker's mistake looked at me coldly and said sorry I have to charge you bc you took a bite of the sandwich you didn't want. WT? So I pay and she hands me the sandwich. I ask does it have the tomatoes lettuce and pickles? She looks at me annoyed, grabs the bag and brings me another sandwich in another bag. Very surly manager. I finally get my sandwich. Sit down. Look outside and the graveyard of flies looks back at me! Ughhhh! Gross read more

McDonald's - Graveyard of flies right next to the table along the windowsill. - Coffee & Tea Near Me - Thornburg, Virginia

I was going to use the drive thru but saw a long line so I used the app. It wasn't a long wait to get my food and I noticed the drive thru line moved quickly. read more

So in general you know what you get at a McDonald's. Attentiveness and accuracy are not exactly their hallmark. This place takes the damn cake though. We ordered our food to go, but then stayed so the kids didn't make a mess. None of the happy meals had toys. One had exactly 6 fries. When I asked about the toys, they said they were out. When I pressed to check the dug up Pokémon cards from the bag and threw them on the counter. Getting a 7th fry was a challenge. My Big Mac I think managed to steal some lettuce from the sandwich next to it because it had several pieces on the outside but certainly none inside. And it wasn't just our order. Every single person who ordered while I was there had a problem. "Where's my drink?" "I ordered a meal, but I don't have fries." I was supposed to have a chicken sandwich as well." "Is this a large?" (It wasn't) On and on. Crazy. Go to the next one down the line. read more

Worst service ever encountered at at any "fast" food place. So slow. Skip it. Keep going

Could they be more rude? Tried to open the door at 730am, all doors locked. The manager was allowing employees in, saw me and said the inside was not open yet. When I asked when it would be open, she turned around and locked the door. I asked another employee who was outside sweeping if that was the manager, and he said it was. It is definitely definitely not surprised that 7:30 AM on a Wednesday. The restaurant is not open correctly in accordance with their procedures with a manager like that. read more

Terrible service. Should be called "slow food". Automated ordering but they don't even re-fill the ink in the machine and the receipts are blank. Told the manager but he didn't care. No one takes orders anymore and the people behind the counter don't even acknowledge your presence as a customer. I wish I was a secret shopper like I was long ago. I would have given the HQ management my honest review of how crappy this place is. read more

We hosted our niece's 2nd birthday party here in their playland area. One of the few remaining toddler indoor play areas in the region. The venue was perfect! Plenty of place for little ones to run around and play and seating for adults to watch. Loved that the area was enclosed and away from the general seating area. The management was accommodating in allowing us to arrive early and decorate. The kids loved it. And of course what 2 year old doesn't love a McDonald's happy meal. Only complaint is that the floors were sticky and had to be re-mopped and we needed to wipe down the playarea. This is probably from lack of use. Very happy with the service and venue. read more

The food is nasty I felt like i was poisoned and all the drinks are watered down And I do not recommend this restaurant. read more

This is bar none the worst McDonald's in the area. I've tolerated missing items before but this is ridiculous. I don't know how they stay open. Guess what's missing from my quarter pounder. read more

McDonald's - This is my quarter pounder. Guess what's missing. - Coffee & Tea Near Me - Thornburg, Virginia

I wouldn't recommend at all. Stopped off at 1:30pm, 7/6/24. Every table was dirty. Their bathrooms were dirty, toilet paper everywhere, no soap, no paper hand towels. Two stalls/toilets in desperate need of deep cleaning and one out of order. They had half empty cups all over their counters. Literally the worst I've seen. Will not go back. Need a manager than knows how to balance their shift staff to keep the place clean. read more

I normally don't leave reviews, especially for a McDonalds but this one I had to pull over and type this. On my way to visit my mom I go through the drive through of this McDonalds. Order a ten piece meal with a large coke. Get my food, coke Is no where filled to the top 3/4 full and when handing it me, no attention was paid spelt got dropped on me and in my car (I'm writing this sticky) I look at the woman and ask for a new lid and straw (letting her know mine just fell on the floor of my car, never gave attitude and trying to stay pleasant) get no apology get handed the lid and straw no extra napkins nothing. As I pull off I reach into the bag to grab some napkins to wipe myself and some of my car down - there are no napkins, period. Pull out my fries, which are only filled half way and just had to pull over out of sheer announce into a Taco Bell parking concidering if I should just redo this "dinner" experience lol It's not a hard job. read more

I've been to a lot of McDonald's across the country but this one has to hold the record for the most overwhelming lines and just nasty location, I understand they are understaffed probably but that still gives them no excuse to atleast take out the trash at the end of their shift! read more

McDonald's - Every trash can is over filled and all over the place - Coffee & Tea Near Me - Thornburg, Virginia

I always stop by at this McDonald's because I am such a Diet Coke fan , and McDonald's always has the perfect recipe of my favorite habit. I was there literally just for a drink. The person told me what I wanted, I told her. She never told me the total like how they usually do, there was complete silence. There was no acknowledgement , or anything. I asked her if she is still there and she heard my order, and she answered with ... yeah? , I was like well alright? She then responded with, well if you are done , come around then.... At the window she was nice, but damn, simply to be nice from start to finish would be great. The second incident I had with them was, they made me wait for 6 minutes at the drive through. My orders were 2 double cheeseburgers , no pickles and a large French fry. After I had actually ordered, they took another 4 minutes , later to find out that they were cooking fresh fry. I only found out when I grabbed some driving home, but never they even told me that they were doing that. The fries didn't have salt, and my cheeseburgers has pickles. There wasn't even anybody there for them to even make that mistake. Unacceptable. Never again. read more

Absolute worst McDonalds experience I've ever head. Ordered 2 orders off mobile app in the parking lot. After going through the drive thru we were told the food had been sitting there too long and needed to be remade. It's been 3 minutes. Asked to pull to the side and they would have it rectified in 2 minutes. 10 minutes later we receive half of the food and begin eating what we can. The manager then wanted to see the bags as we are actively eating the portion of the orders we received. If we had known it was going to take 30 minutes I would have skipped the "fast food". Absolute worst experience I've ever had at a restaurant. read more

Well all I can say is that you are better than the ladysmith store! I came and got replacement food for my order that came from the ladysmith store It was better ! But licking a horses foot would be better than ladysmith! I would u rather forget half my order than deal with the nasty display of pig feed they supplied me with yesterday. I know these jobs are tough but dang what is really going on.... Y'all charge city prices yet this is what we get?... hmmm maybe McDonald's should just close down everywhere because they all just keep getting worse and worse 2 stars just because my order was edible read more

stopped by to use the restroom their rear rooms are dirty very much dirty. theur were bugs in the rest room under the sinks water is spilled . where is the policy where u check the restroom every 4 hours or sum.? they foods problem for sum bad about it 2 I don't plan on getting it tho. read more

Don't go. Save yourself... I'd rather starve than experience their service again. They claim they're closed during opening hours... Every day... read more

Service was crap don't waste your time a-lot of disrespectful people working up in there.

The food here doesn't taste like any other Mcdonald's food. The fries taste like piss, the nuggets are flavorless, and the soda is uncarbonated. Hell, there was barley any ice left in the ice machine for drinks. This place sucks read more

The worst restaurant I've ever visited. It was suppose to open at 5:00am. We arrived at 5:24am. The lady at the counter tried to ignore our presence at the door. I asked what time will you open. She signaled, "I don't know." Worst! read more

Just your run of the mill McDonald's. Our food was ready about five minutes after ordering despite a moderately long line in the drive through and in the store. The chicken strips were a little overdone, but they tasted fine. The bathrooms were clean. read more

Zero stars. 15 min at drive they window. Nothing. 10 cars left. Never again. Sucks

first off the guy messed up my whole order so I had ended having to come back again then messed it up had to re pay for it they wouldn't give me my receipt or nothing and on top of it wasn't even right the second time so I gave up read more

The worst customer service I have ever had in my entire life. The employees acted as though I was a bother to them. Unbelievably rude.

This place is awful. Slow service and stopped in for dinner and they were playing pretty vulgar music pretty loud.. Definitely not the usual family friendly McDonald's atmosphere. Disgusting read more

the food was normal, but i went up to the counter and asked for ONE pack of ranch and then the lady said that my parents have to pay for it, so my dad went up there and got me ONE PACK of ranch and the lady said that it was 25 cents for one pack, and the place has flys every where and the tables was desgusting, there was trash all over the tables read more

Food was cold and gross, with stiff buns. Bathrooms were in an abysmal state even though the store was far from busy. Service was slow. Would give zero stars if possible. I've seen a lot of terrible McDonald's, but this one takes the cake. read more

I don't really like fast food. This was my first visit to this location. The service was good. The food was hot, and delicious. It was good for a quick bite on the go. read more

Service here is very slow. The last two visits, my food was bad too. One time the breakfast pork sausage tasted old. The cashier was having trouble taking a very simple order. I vowed not to return. I decided to give them another shot. There was only one register opened and there was a wait to order. The fish filet turned out okay but the French fries tasted like they were fried in rancid oil. I threw them out. I will not be coming back. read more

Not up to the typical McDonald's level of quality.Yes I know that's funny. Actually what you expect at McDonald's is a pretty reliable level of just ok mediocrity at a cheap price, which is what I expect and love about it. Unfortunately this particular franchise appears to be struggling a bit when I came today. Broken ordering kiosk, ripped seat covers everywhere, some food items served just barely warm, and of course (as with many McDonald's because of the awful contracts they foist onto their franchisees) no working ice cream machine. Also a confusing ordering system where there were three different numbers for my order "tent", the receipt, and the bag that contained my order. Maybe that's why it took 15 minutes to get an order for two. I will say the workers were very nice about replacing my cold Big Mac, so two stars, not one. Come on McDonald's, I'm rooting for you! Get it together like it used to be when I was a kid. America won't be the same without McDonald's if you go under. read more

The worst fast food experience I have ever had. After paying and waiting in the drive thru, I was told to pull into the parking lot to wait for my food. I sat there for 20 minutes. Finally after calling multiple times and finally getting someone on the phone they brought out my order with very little acknowledgement of the mistake. After driving away I was not given napkins or ketchup- And then come to find that one of my two cheeseburgers didn't even had a patty in it. read more

What an awful place to stop. Service was bad at 2 pm. Two of three registers closed and no one staffing the third one. Lots of employees running around and no one to wait on us- and there was no line, food finally ordered and went to get drinks. It was filthy at the drink and condiment station. When food was ready a young woman with a scowl on her face called the number and pretty much threw the tray of food on the counter and walked away. Really?! We had been on the road for 5 hours and through an accident and two traffic back ups. Did not appreciate the level of non service. read more

Wow. Customer service was amazing here. I made a Mistake on my mobile order. I ordered a sandwhich for 3.89 not realizing there was a deal for 2 for 4. The manager gave me my extra sandwich anyways. Food was amazing! Its McDonald's! This is one of the few locations I likd to give recognition. read more

Don't waste your time here. Go to Taco Bell next door. Waited in line for ever and got to order and THEY CLOSED over 40 Minutes early . Didn't care that everyone waited for over 20 minutes just to not be not to order. read more