To whom this may concern,
In a time where there are people that would be more than happy to have a job, this McDonald's does not exhibit that thought. I have never been to an establishment with such rude customer service. I visited your drive-thru on 9 Nov 2020 @1836 and ordered a Cheeseburger Happy Meal, no onions with a Dasani Water. The attendant tells me to drive around to the first window. She repeats my order back to me as a Cheeseburger Happy Meal, no onions and water. I acknowledge my order and she takes my card. I am handed back my card with receipt, which I will admit I did not look at to see if it was correct because she repeated my order back to me. I get to the pickup window and she hands me a bag and I ask if it was a Happy Meal because that is what I ordered. She says no it is not. Did you order a Happy Meal? I responded yes. She then takes the bag back and asks someone about the order. She then hands me the Happy Meal and tells me do not worry about the price because what I paid for is cheaper than the Happy Meal. A Happy Meal does not cost $5.65!!! I explained to her that I was overcharged, and she said I was not. I reiterated that a Happy Meal is not $5.65, to which she asks for my card to get a refund. She came back with the card and a refund from the manager and stated that the manager said I was only overcharged $1.49. OKAY!!! As I was about to driveaway, I remembered that I did not receive my water and I said as much to the attendant. She proceeds to give me a kid's cup filled with fountain water. That is not what I ordered, to which I respond. She states this is what comes with the Happy Meal. I said I am going to go park so that I do not hold up the line. I go around and because the lobby is closed, she comes to the door with the same child's cup of water. I informed her that on the Menu board at the drive thru window it states Dasani Water and that is what I ordered. She said she does not know what is on the Menu board, but this is the water that goes with the Happy Meal. I asked her if she was the manager and she said no but that is what the manager told her to tell me. As the manager, she did not even give me the courtesy of coming to talk to me to resolve the issue but instead sends a worker with no respect and has no idea what is going on. This is not the first time I have had an issue with this McDonalds but I assumed because it had been years since my last visit that it would be different, instead it is significantly worse and I don't understand how it can still be in business.
When I asked for the Manager's name she told me it was Eri. I guess they are also unaware that the Manager's name is printed on the receipt. TOKERA DAVIS.....
I wish I didn't have to give it a star because that is way more than it deserves. read more