my visit yesterday to the fruitville i-75 location, was not the best one. I had an issue and I didn't think the young manager handled it well out at all the older lady who is always there you always says sweetie and honey to all the people is the first class employee she is a joy, and every time I come in I see her welcoming me and everyone else as a welcome guest I did decide to call the store today and share my experience in my thoughts. I was overwhelmingly surprised by aGM by the name of Mark. where most managers or GMS would make excuses he was open and honest and said that he already was on top of the problem. Not only explained it to me in detail.. But made it clear that the customers come first and that he was on top of the problem. I truly believed him from his tone in his manner that he was speaking to me.. I was not calling to replace my meal, but he did offer that I thought was very nice he ended the call in a professional but personal way. he is a reflection of his staff most of them I love this location this incident will not hoard me back on visiting it again But what it will do is make me want to come to the location even more due to the way that he treated me. I do think the other manager should have been a little bit more on top of that but I have a feeling she will be now from what he said. Thank you Mark and the older lady at the counter. for your service. though this is an order McDonald's it's not so bougie but with a staff like this how could you not give it a 10 out of 10. keep up the good work guys! read more

Absolutely terrible burger was stale and cheese was ice cold, absolutely terrible, take the time to go to a better McDonalds read more

McDonald's - Stale cold French Fries - Burgers Near Me - Sarasota, Florida

No soda fountain to refill your drink and was told I couldn't have sweet and sour because I didn't order any nuggets... she told me I had to order them, so I did in the tablet and then she told me they're free on there so she has to charge me at the register... super rude about it too I don't know why, the head manager seemed nice I wish I had asked her for sauce instead of the employee read more

We went there tonight it was not very good they put too much mayonnaise burgers and they never give enough fries in a happy Meal

The food was excellent McDonalds, coffee perfect for three of us. Polite service in the drive thru lane. The staff really kept things moving! Thank you Fruitville Mc Donalds!! read more

A perfectly good visit I stopped in for an early breakfast, the drive-thru already busy but I had the dining room mostly to myself. I ordered my usual hotcakes and sausage which was ready in just a couple of minutes. The food was exactly as I expected. Aside from my order taker being slightly distracted by another employee while I was giving my order, it all went well. The place looked clean. read more

McDonald's - Hotcakes & Sausage - Burgers Near Me - Sarasota, Florida

What in the world has happened at this location? The awesome manager seems to be gone, along with the drink station and new ownership appears to have taken over. This is now set up just like the LWR location which is HORRIBLE too. Why change a good thing? 3 of our 4 orders were incorrect, old, stale fries and again, no place to refill your drink unless you want to stand in line to have the over worked staff refill it. Keep driving and go to the next one and hope it isn't run by the same owners. What a disaster! read more

We ordered 4 food and 1 beverage item from McDonald's Store # 25724 at 5554 Fruitville Rd, Sarasota, Florida from the Drive thru on 8/16/22 at 8.04am with order # 60 for $18.14. In addition to the food itself we automatically received the following: * 3 Yellow waxed paper sandwich wrappers (23018 07634-339). Waxed paper. Compostable. Not recyclable. * 1 bleached white waxed paper box (31698.14661-001). Waxed paper. Compostable. Not recyclable. * 4 brown paper Napkins. Recycled paper. Compostable. Not recyclable. * 1 Bleached white Paper Receipt. bleached paper. Compostable. Not recyclable. * 1 medium brown paper bag. recycled paper. Compostable. Recyclable. * 1 Bleached white Paper Straw wrapper. Unknown paper. Compostable. Not recyclable. * 1 Clear Plastic Straw. Unknown plastic. Not compostable. Not recyclable. * 1 Black Plastic Fork (B6). Unknown plastic. Not compostable. Not recyclable. * 1 Black Plastic knife (B18). Unknown plastic. Not compostable. Not recyclable. * 1 Clear Plastic Utensil bag. Unknown plastic. Not compostable. Not recyclable. * 1 Clear Plastic Lid (12356.187). #5 plastic. Not compostable. Recyclable. * 1 Clear Plastic cup (12356.77.04463-131). #5 plastic. Not compostable. Recyclable. Observations / Recommendations: + The food was excellent. The OJ and McMuffins were excellent. The cinnamon roll seemed like it was a day or two old. . + The order was accurate. - Please consider asking customers if they want utensils, condiments, and other extras rather than automatically including them. - Please consider replacing single use plastic cups with compostable or paper products. Better yet, please consider reusable materials. read more

Have been waiting at the drive through speaker for 10 min and noone has assisted...crazy.

Wish I could give 0 stars. I never take the time to do this but the assistant manager made it impossible for me not to say something. I recently signed up for the McDonald's app. I showed that I have a $6 meal but when I scanned it said expired on his register. So i showed him my phone said 1xday. His comment was "well what do u want me to do about it? I said I'm not sure it's your app and I drove here waited in line and you are telling me you can't help me? His response was "not everyone knows how these apps work." I felt this is way to much frustration over a discount and if your company has an offer you should be trained. I asked for the district managers name and number but he refused and took my information. I haven't heard from anyone. Tried calling the restaurant but number always comes back busy. read more

30 mins in the drive thru absolutely absurd and still waiting!!!!!!!!!!!! This is a clown show

Rude people behind the counter. Food is stale or undercooked. The girl dropped the food at our table, like she hates her job. The guy behind the counter was making out with his teen girlfriend, while being rude on his com, to drive thru. Flys in here and people are just getting up and leaving. Haven't eaten McDonald's in about 3 years. Now I for sure know why. Order 753 7/30/22 read more

I ordered a buttermilk crispy sandwich, and i don't know how it's possible to put beef instead of chicken on a chicken sandwich. I had to wait 10 minutes for the employees to change it, because the cashiers were on their phones. At least they thought i ordered 2 medium size fries instead of one so i got one for free. read more

My bf and I went here on a Wednesday night around 11pm. This location states it's opened 24/7 we get there and the screen is off but we knew they were open...we said hello..? Multiple times and then finally got an answer. Whoever took our order seemed like they hated their life and job. He was all like "why are you guys here I'm trying to go home" ?? I get it it's McDonalds but if you hate your life that much then just quit. Instead of trying to be a dick to other people. read more

Unbelievable!! I paid at the 1st window, told 'Toni' to round it up.. she dropped a couple of coins and became exasperated, huffing and puffing, I spoke louder to round it up. She began yelling at me, telling me not to yell at her (which I didn't do, I spoke louder so she could hear me). She became more rude, and started to speak unkindly again, holding my dollar hostage so I started honking my horn and finally she gave me my money! When I went to the pick up window, I told the gentleman that the first lady at the cash window, was extremely rude and who shows up? Evidently her name is Toni, and she grabbed my drink from his hands and continued to bitch me out, I haven't a clue as to what she was saying because once again, I was over talking her and telling her to give me my drink! I picked up my phone and was getting ready to record her and finally she gave me my drink and I drove off. I called the first time and was told that Ashley, the manager was not available but evidently I was speaking to another person that was in some kind of management position and I asked for the Direct Manager's name, I was hung up on, I called again and asked not only for the direct manager's name but also the name of the cashier. I was never given a Mgr name and was told that the cashier was Toni! I will continue to find out as far as I have to go who this awful woman was and why a customer should be treated this way. First she held my dollar hostage and then she held my drink hostage! Completely unacceptable! read more

So it's a normal day I get hungry and decide on McDonald's. Drive thru line was not long order was taken (cheeseburger ketchup and pickles only) everything was fine and dandy until I get my food, ketchup and onion even though on the wrapper it said ketchup and pickles. Kindly told them they messed up my order up, they instructed me to pull to the following window. I get my order and they put a single pickle! Just one. Not a big one or even medium sized nope small pickle. Also skimped on the fries. read more

Absolutely useless staff working here. Enjoy the scenery of the drive thru, you're gonna be sitting there so long it shouldn't even be called fast food anymore. read more

I wish I could give zero stars. Waited for about 15 minutes at 2am. Was too tired to check my food. When I got home I realized they had given me my boyfriend's order (he was right behind me in the drive-thru). Meanwhile my boyfriend was told to pull forward because they had messed up his order. He ended up leaving without food because it was taking them sooo long. Is incompetency a hiring requirement at this place?? read more

Very rude. Quit your job if you hate it that much. Was ordering food and cashier had a terrible attitude.

Waited in the drive-thru for 10 minutes with no one in front of me and still received one less sandwich than I ordered. 02/09/2020 Don't go here in the A.M. The staff either doesn't know or doesn't care what they're doing. read more

They are supposed to be a 24 hour location. However, we rolled up at 2:54am and they specifically told us three times, "WE ARE CLOSED" in a disrespectful tone. No explanation other than those three words. read more

I have to feed my siblings on mondays as both my parents are at work. I go to mcdonalds because thats somthing all 5 of them can agree on. Everytime I have gone to this mcdonalds my order is wrong. customer service is awful (many huffs and puffs) and today they shorted me 30 nuggets and made the several burgers i ordered wrong. Never fails to be an awful experience. read more

Great customer service. Hot and fresh fries!!. Nice manager who doesn't yell at all the employees (thinking that's managing). And they were even patient with me when I added onto my order. read more

Got the same services the Megan S got. Do not let me finish my order send me away. I finish my order in the front window. Then send me to parking lot to wait since they force me to go forward when I was not done. Not the first time this happen to me in this location. read more

Staff is slow, the dining room is never cleaned very well and this location always has a really bad smell. While most fast food places have that fast food smell to it, this place is extra bad. read more

The cashier saw me try to scan my app for a discount and totally ignored I was using wrong scanner. Then after she rung it up, she said to use other scanner. After we got receipt, saw ordered items were incorrect and NO discount. If McD is going to have an app, they should ensure cashiers doing the right thing when a customer tries to scan! read more

What a horrible experience. We didn't even get to order. Pulled up to the drive thru and the lady wouldn't let us talk. Tried to tell her we needed a minute and she kept asking every 5 seconds if were ready. Then when ordering wouldn't let us finish. So we left. What horrible customer service. read more

Horrible customer service... very loud crew in the back and inappropriate. Manager is very rude and mean. Such a shame.

The drive through line wrapped around the building so I went inside. The server had her back to the counter. She was stacking and dropping cones for ice cream. It was interesting to see this in such slow motion. She was not serving anyone else. Just getting things ready. When she finally took my order I had to wait a long time to get the food. The only thing she did say to me was a mumbled, "sorry you had to wait." This McDonald's takes the fast out of fast food and service out of customer service. Maybe it is not just the food that is bringing McDonald's corporation down. Maybe it is the food and the service. read more

Friendliest staff I've ever encountered at any McDonald's. They came around and was asking the customers how their meal was. They also bring your order to your table. read more

This morning I passed by this Mc Donalds after dropping off my wife to work and almost pulled off because of all the cars on drive thru. Not having time to really go anywhere else I went anyways with like 9 cars in front of me. Little to my suprise the line moved extremely quickly and my food was correct, hot & fresh as can be. The few times I've actually gone into this facility its always been clean with a great staff always smiling and pretty quick on the time in dine-in. read more

Great customer service. The food was great and it was fast. The staff was really friendly and likable. The manager was really nice. The place was also really clean. Really enjoyed eating my meal here. read more

It's 10 pm. I was starving and absolutely hate the McDonald's on University so I decided to hit the highway and visit the one on Fruitville since I've had good experiences here in the past. The fish I ordered was hard as cardboard. I took one bite and threw it out. I am disappointed that the night staff here was so lazy that they couldn't make me a fresh fish. There was no one else in the drive thru. I wasted $7 on a bite of cold, hard fish. I am never coming back to this McDonald's. In fact, I am quitting McDonald's altogether. read more

Been here 30 minutes, many people served who came in after me but I'm still waiting for food. Cmon.

The place is filthy. A manager was on duty and the trash cans were overflowing. There was trash all over the counters. We waited just to get our order taken. Instead of refilling the napkins, straws and ketchup; they just threw extras on the counter. Service was slow. read more

Aweful service! Waited in drive thru over 20 minutes. Out of several items. Everyone's totally clueless!

The worst overnight drive through ever. Every time I come to this McD I literally am waiting 20-30 minutes for service. Just remodeled but very slow staff, time to step it up!! read more

Service ok. Most expensive McDonald's outside an airport. $2 for an iced tea. I can make a bathtub full of iced tea for the cost of two drinks. Every item priced higher unless it's on national ad. No two-for on hash browns, apple pies etc. Shake prices very high and machine is hit or miss. When you use the McD app, staff acts put out. Why is the person hired yesterday thrown on register to deal with guests. Stupid. Drive past this one to the next one and save some $$$ and time. I sure will. read more

If I could give a 0 I would. I ordered a iced tea and when I pulled around to paid she told me my total was $15. I told her that was incorrect since I only ordered one thing. She then proceeded to argue with me about my order. Once she figured out she over charged me, I was given the incorrect order, a coke. I walked back inside to get my correct ordered, and was told it would be a 15 minute wait because they were cleaning their machine. I never received an apology. Not even from the manger. read more