When the clowns who own, operate and staff this location eventually blow the building up, the smoldering crater left behind will be of more use than this restaurant. Fries are either soggy and cold or fried twice to make hollowed-out sticks of misery. Service is slow and inaccurate. There is no good time of day to visit this location. The building itself is nice and clean. It's been renovated recently. Unfortunately, I didn't come for the scenery. I came for food, which is always bad and often incorrect. read more

It's...ok but a customer service letdown. Expensive for fast food and my kid was excited to look at the new Elemental toys (from the new movie) while we waited for food ...but she got a toy from the little mermaid. My kid was pissed..we will go to the one in Beverly next time...having an 'eh' experience here is normal. read more

McDonald's - a little girl in a pink jacket holding a bag of donuts - Fast Food Near Me - Rowley, Massachusetts

Remember when you used to eat here cause the food was pretty good and it was CHEAP! Well the food hasn't gotten any better and it is no longer cheap... 2 egg McMuffins and 2 hash browns were 14$ yeah right- I won't be stopping here for a quick bite again. I could've gone to the pancake house! read more

okay i don't want sound too negative but the large fry they gave us was awfully very skimpy. (i don't agree with the grammar but i'm transcribing) however they did come in clutch serving us two minutes prior to closing, however i was not impressed with the fries. the milkshakes they switched the milkshakes when i said the wrong flavor which was nice but still i was not impressed with the french fries. also the sign in window with a face with the word "smile" as his mouth in times new roman was really off putting. read more

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Terrible! I've had multiple bad experiences in the last couple of months and have only returned because they are so close by and the kids love McDonald's. Well I am now officially out! I went through the drive thru, and checked my order because I know they're bad. I seemed to have everything I ordered until I got it home and my daughter opened her hamburgers only to discover they were cheeseburgers wrapped in hamburger paper. Took them back to get the right order, was told "just a minute" for 15 minutes. Then I was yelled at by the rude manager ( I think she was anyway) and I had to try to justify why I should also get fresh French fries to go with my burgers. Absolutely the rudest woman! read more

I went to the drive thru on Friday night 8/18. Our order was 3 sandwiches and a French fries. Get to the 1st window, the girl swipes my card and closes the window. I ask for a receipt. She loads new paper in the receipt area and hands me the receipt. I look at ot and let her know it was not my receipt. It had 2 large fries on it only. She proceeds to yell at me telling me that is what I ordered. I explained that is not what I ordered and she calls someone else over they say the same thing. Then another person comes over and is telling me I did not pay enough for what I ordered. I saw the order go thru and let them know that they did charge me correctly I just have the wrong receipt. This goes on for quite a few minutes. I let them know to forget about the receipt and drive to next window. They tell me that they will not give me my food. Which was sitting in the bag ready. I then explain to them to look at another order # and suddenly my order was charged correctly and they were incorrect the whole time. Very horrible service and the food was cold and the burger was missing ingredients. I usually do not go to McDonalds but definitely will not go back now. Please train employees that they need to ask more questions and not yell at the customers. read more

I've been getting lunch here about once every other week for the last 7 months, and today is the THIRD time I have been given the wrong order. Today I NEEDED a QPC and got back to my office to realize I was given a Crispy chicken sandwich PLAIN - like a shitty piece of chicken on a plain bun. Who even orders that at Mc Donalds?? Not only is it basically inedible, but I was probably overcharged for it. I'm 12 minutes away, so I don't even have time to go back and correct it. I will NEVER drive away from the window without checking my bag again!!!! I'M SO MAD!! It's literally a reward to myself to get Mc Donalds twice a month, and this ruins my whole day - not to mention I basically just paid almost $13 for a coke and Medium French Fry. The people that work there give absolutely no F#$%'s! No wonder there's barely ever a line at 12:30PM anymore. DO BETTER!!!!! If there was ANY other drive throughs close to my office I'd never go back again! read more

At least our breakfast was really good....for McDonald's. Everything was hot and fresh and the girl who took our order was super friendly.

Normal McDonald's. Eating Area was clean. Food was normal for McDonald's normally priced. They charge me for a couple extra sweet-and-sour sauces. I know each store is different to the different stores that you go to. Men's restroom wasn't that great either. read more

McDonald's - Couple drinks and a quick meal for the road trip up north - Fast Food Near Me - Rowley, Massachusetts

Terrible McDonald's Worst I've ever experienced Staff is rude and handful of time no one on shift can understand you and they get very upset when you ask them to speak English. If you go in morning staff is offloaded out of a white van ... very suspect Numerous times including today ordered food got home and it was wrong. If you decided to go here be prepared to go through drive thru as dining area is always closed for some reason. If you get your food from drive thru I would recommend parking in the drive thru and sitting at second window waiting to verify order. They routinely mess things up and we'll worth holding up line to make sure order is correct. The only good employee there is a older man with tattoos (in his 70s) and he's always at drive thru taking payments. You can tell they treat him like crap it's too bad read more

This place was straight bum. I pull up tot he drive thru and i ask for a 20 piece nugget meal right and they say they're out of 20 piece meals like what how are you out but you still have 4 piece meals out 5 of those together and you have 20 come on. So I ask for a double quarter pounder instead they're out of those too so She gives me a side of fries and a sprite that didn't taste like sprite at all and I look in the bottom of the bag and what was there a 20 piece nugget but these were hands down the worst nuggets I've ever eaten I didn't think they could actually be bad but they made them bad. Highly recommend not going to this mcdonalds it was a huge let down.1/10 read more

Slowest Dunkin' Donuts around screw up the orders nonstop employees do not understand how to communicate we're going here for years every morning to get coffee downhill the past two years very very ba read more

3.5. McFlurry machine broke. Great man. Fries are best in the game. Soda to syrup ratio was great. Very nice location overall. read more

McDonald's - Fire fries - Fast Food Near Me - Rowley, Massachusetts

If I could give this location less than one I would. I waited far o long in the drive thru line for my order to be wrong and this happens all Th e time here. I give up. read more

Quality hasn't changed one bit since the fancy new remodel. This location is still TERRIBLE. Went through a million dollar, 4 month renovation and apparently that still isn't enough to help this place improve. Legit had to spit out my burger because it was all mushy and tasted raw. McChicken was topped with brown old lettuce. Disgusting. You can tell the people working here don't give a crap about quality. Apparently neither does the management. Guess some things that are broken just can't be fixed. Hoping I don't get sick! read more

McDog Food. Lousy service and rude employees. I was shocked at the poor attitudes toward customers. Fries were cold.

The WORST McDonalds I've ever been to. Why is this location such a complete failure? Food here NEVER tastes fresh. The remodel was pointless because the meals I get here are still consistently nasty. Clearly there is no effort being put in by the employees prepping the food. I feel sick now. Don't risk it. read more

Ordered an ice cream cone - kinda simple. They gave us the smallest ice cream cone you could imagine. We requested they make another one, and after three people were consulted, came back with replacement cone that was only slightly bigger, but hardly worth $2. Ugh. read more

This McDonald's has disappointed me for 4 years straight. My order is always wrong, fries are stale EVERYTIME. And just the other day my friend got a mcchicken and my double at 7:00 pm and both sandwiches were cold on the inside. This place is terrible and needs to shut down read more

This has got to be the strangest McDonalds. I go to place my order and the Goth Girl who took my order barely spoke, and knew nothing about the menu. When she did speak it was a low tone whinning voice. Staff in the back looked like they were released from San Quentin prison. My fries tasted like they were made a week before and my quarter pounder was solidified lard. When I'm starving in that area I'll floor the gas pedal and blow right by there. read more

this mcdonald's looks nice on the outside but the food and service are consistently bad.

Always close early by over an hour. Says 11, not even 10 yet and they are closed. Not to mention...it's 2019 and this is America...how come we don't get ketchup packets with our meal? Even if you ask twice? Also, what's the point of taking orders at the voicebox when they have to ask you what you want at the window? Also also...fix your damn ice cream machine. Always broken. Always. And by always I mean always. Lazy or broken? The world will never know. But one things for sure, you won't be getting your vanilla cone. Also not asking for an aptitude test for hiring but if they could put French fries in a bag right side up. That would be great. read more

Super disappointed with my Big Mac ....asked for extra special sauce and they put so much on that I couldn't pick it up never mind eat it....like I said super disappointed. read more

McDonald's - Big Mac with too much sauce - Fast Food Near Me - Rowley, Massachusetts

Went through drive through and ordered 3 chicken sandwich meals and a drink. I get my 3 drinks, but then I open the bag to find 3 fries, ONE chicken sandwich, and one QUARTER POUNDER. I went back & got my correct order but then the next day I find out they messed up even more. That day, my total was $26.09. Asked to do $20 cash & the rest on my card. Next day, I check my bank account to see $26.09 at McDonald's pending on my card. Not only did they incorrectly charge the whole thing onto my card, but took the $20 bill as well. Robbing me of 20 bucks. This place sucks. read more

Terrible. Tried for days to use the DoorDash service with this McDonald's, they can't even click 1 button and confirm the order. Easily the worst McDonald's I've ever tried buying from. And from what I've seen in all these other reviews, I shouldn't be surprised. Great job whoever's in a management position. Just quit your jobs already and do Rowley a favor. read more

So I ordered the chicken sandwich through the drive thru tonight, the lettuce was rotten, the bread was stale and the sandwich smelled funny. read more

Love the day crew, hate the night crew. In the day time the foods hot, fast and the service is awsome. The night crew consistantly disappoints. cold burgers, cold fries, and bad service. Tonight I stood for five mins at an empty counter, while one lady worked the food and the window. Her coworker comes back from the bathroom, walks past me, and over to the window area. As soon as I realized I was now being ignored by both, I asked if someone is working the counter. The older woman told me I had to wait. I responded that I had been waiting for five mins, and she snapped at the girl and sent her over to "deal" with me. less than a min, I had my order in and soda in hand...how hard is that? I can accept that people have bad days, but the second girl just walking past me to her spot at the window is beyond bad service. Its bad management. read more

This McDonalds is so gross. The folks working today's drive through between 4:30-5:00pm gave us our food in a paper bag covered in with an unidentifiable product that was also splattered all over our napkins. French fry's were cold, burger was raw. Never again! read more

Worst McDonald's around. Every time I go my fries taste old, my burgers are gross, chicken nuggets taste old, and I recently found hair in my food as well. Doesn't help that the people working seem bothered to be there. One women always seems to be in a bad mood and barely says a word. Some of the girls in there during the day are nice but unfortunately it doesn't make up for the food that is being served. Workers can also seem dirty and things look a little messy inside. I've been driving an extra 15 minutes with my friends to a different McDonald's location so we can get better food. It's unfortunate because this location is convenient for so many people but it's just overall a bad experience when you go. read more

This is the second time in 6 weeks that I came home only to find that the burger was missing from my bag. I should not have to double check the work of the employees. Today convinced me that this McDonald's is off my radar for good! read more

I have been here for many years, and I am very used to it. The food is good, and so are the drinks. I have just one word that stands out: good. read more

I went up and ordered a hash brown, a bacon egg and cheese, and a medium iced coffee with whole milk and 3 sugars. I got my food and received a medium hot coffee with whole milk and 3 sugars, a sausage egg and cheese, and my hash brown. At least the hash brown was right. read more

This McDonalds is one of the worst I have been to. They are always running out of diet soda or any soda saying the system is down. It took weeks to fix. For people who need diet products you had no choices as a substitute. At least NO ONE ever offered me one in the weeks I was there. I scream cones are a RIP off if the machine is up and running which isn't always the case. Their portions are tiny compared to ANY other McDonals I have been to. They are the closest one in my area do I have to ho there. I dont go often, usually for a quick drink or sundae. Their caramel sundaes have been unavailable for a while now. They said the pump is broken. Are you kidding me? Get it fixed then. Convenient, but always a last choice for us. read more