So the food was great and the service was also good I didn't really see the service because I ordered on the screen. Great interior design, Sit with Ronald. I got French fries nuggets and a McChicken and everything went well read more

McDonald's - The food - Fast Food Near Me - Roslindale, Massachusetts

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I've come several times already, and they don't give me the Monopoly game stamps -- they just give me a different cup. I buy the marked items that are supposed to come with stamps to play, but they don't give them to me. What's the point of spending money on things to play if people don't even get the Monopoly game stamps read more

McDonald's - Fast Food Near Me - Roslindale, Massachusetts

This location is supposed to open at 6 am. I arrived at 6:20. I waited 10 minutes in the drive thru waiting for a reply. Nothing. Then I pull up to the window and the people inside are just ignoring me. Rather than saying "hey we aren't open yet" or " we are short staffed and can't open", they just wave you off. I took a picture of the door and staff. They have to get this together or close the location. read more

McDonald's - Worker ignoring the customers. When he looked up after my knocking on the door. He became rude! - Fast Food Near Me - Roslindale, Massachusetts

terrible service, takes forever. the inside looks nasty and the service is terrible mentioned that already. bathrooms stink and so do the employees attitudes! never again. read more

The Holiday Pie had to be thrown away at 5:23 pm but instead they gave out at 11pm, when I went to grab it from the box it crumbled in my hand the inside was all dryy, and idk who was in the kitchen was there a lash tech doing lashes in there because my McChicken had a lash in it absolutely disgusting!!!! Don't recommend this McDonald's!!!! read more

McDonald's - Fast Food Near Me - Roslindale, Massachusetts

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I came to this McDonald's 5/12/24 my order number was 1335 I gave the gentleman $100 bill. He didn't examine the hundred dollar bill without using a pen for about 2 to 3 minutes went to talk to his supervisor still didn't use a pen I think this location needs to upgrade on the marker to verify hundred dollar bills because it was very disrespectful. read more

1hr drive way I can't believe this ....at 100:00pm to 11:00pm waiting for my food .............. read more

McDonald's - Fast Food Near Me - Roslindale, Massachusetts

I literally HATE this location, it's almost worse than methadone mile. (& that says a lot) The line is always long as hell, the workers rather be flirting/ on their phone / or fighting us over sauce instead of working. The fries are rarely hot, so you have to ask for them without salt I ordered the cactus box & waited in the long line of maybe 7/8 cars only to get to the speaker & the man asks me what it is I ordered. Okay cool?! That's normal. Then he explains, no, he's never saw that on his screen before (oh great) but he proceeds to tell me they don't have the cactus box even though it allowed me to place the order online & pay!! Needless to say I was livid read more

If I wanted a chicken sandwich I would have gone to KFC or Popeyes's. But I wanted a burger. A quarter pounder to be exact. What I got was a chicken sandwich in a quarter pounder box. It's not that hard, people! read more

McDonald's - What I wanted - Fast Food Near Me - Roslindale, Massachusetts

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Last night we had a very bad experience with the workers and the manager. They were very rude and were too busy talking that they weren't doing their job. They messed up my order I didn't get my small fries or my 6 piece nuggets. Than I get home and everyone is eating and my boyfriend goes to take a bite out of his sandwich and it's completely raw so he isn't able to eat his food. read more

McDonald's - Travis Scott Meal - Fast Food Near Me - Roslindale, Massachusetts

Veterans day combo meal that was offered for us veterans was not honored at this particular McDonald's or believed once the offer was shown to the people working there and the only thing I received a free French fries. I paid for my meal. This area is across from a reserve unit and older veterans living in the area. Fortunately I could pay for my own meal, what about those who couldn't. Being rude and a free French fry doesn't cut it. I won't do business with them anymore will drive else.. read more

Never even received my order because of an issue of the mobile app where somehow it glitched out and only my rewards was taken. The manager a young Cape Verdean woman came to try to resolve the problem only to make matters worse. She was extremely combative to the point of telling me it was my fault the order didn't go in right. I'm a manager myself the simple ask I asked if her was to rering the order using the code which waiting 15 minutes anyways refreshed the code. She refused to rering the meal (not make a fresh meal) because of the possibility that if it happened again and she would have to do another refund again. Since she refused to rering the order she gave me two options verbally too either accept the price the way it was or to take a refund she refused adamantly to just do a simple refund and sale. she didn't realize I understand Cape Verde creole and Portuguese so I heard every disrespectful remark she made about me. I wasn't rude at all but rather asked multiple times to just rering the sale at the right price which was .29 Big Mac 1/4 pounder or a 10 piece. After going back and forth she said she would no longer allow me to buy food I guess that night if I came back into the drive thru. Took 7 minutes attempting to do a refund on a card that shouldn't have been charged because the order shouldn't have been submitted when I said ma'am let me show you the code at the window because this isn't making any sense. A couple of items of coaching here one you shouldn't be rude to customers. To the tell the customer the card you gave them isn't the right card when in fact after telling her to read the bottom of the receipt the same very receipt I only had a couple seconds to look at and she has hopefully some time in the game to atleast know how to tell where the last four digits of a card would be on a receipt. read more

if you are not latino you get ignored!!! i am so sick of this location and the manager is even worst when you report,i guess today was different because the big boss white. shirt was there and this old man still messed my order up and was trying to tell me what my clients ordered. they need to retrained and learn english! read more

This place is really bad they had big potholes in drive-through for weeks they put little stones in there and it's still not filled you can get no mayonnaise for the dry sandwiches unless you plead with them / they don't have any iced macchiato's Or hot macchiato's like other McDonald's. Depends in which neighborhood you go this is not the one! read more

Extremely long wait times even for non-peak hours. Went at 10pm, and waited 79 minutes for a 10 piece chicken nugget. There were exactly three people in the drive though line. Do not waste your time here. Workers must be sleeping or something read more

Maybe it's the McDonalds way these days but the food is just not good . It appears that with the expansion of the menu the quality of the food has gone done . I have been to this McDonald's twice in the last two weeks and the burgers have been horrible. The bread was stale , the burgers were barely cooked and the condiments were all over the place . A serious quality control overhaul is needed . read more

F****** idiots can't get an order right! Ordered 2 quarter pounder deluxe with bacon and no pickles. Both had pickles inside and neither had bacon. Minimum wage job and they can't even do it right. What will people ever amount too ? NOTHING BUNCH PEASANTS! read more

Horrible, horrible, horrible. In the world of fast food, McDonalds is King. And in the world of McDonalds, this location is the Jester. It is horrendous. Unfortunately, it is the one closest (and conveniently 5 minutes away from) where we live and we have visited on occasion. Only once, ONCE have they gotten our order entirely correct and actually produced what seemed like hot, fresh food. On all other visits, we have either gotten soggy fries, burgers that felt like they'd been reheated on their little pans five times and then run over by a truck, and then reheated again on the pavement in parking lot, drinks that are dripping sticky soda down the side of the not-even-filled cup and orders that were completely wrong-o. On our most recent trip, we ordered this (and this is getting personal now, disclosing my usual McDonalds order to the public, I feel like this is personal information): 1 Small Sweet Tea (she proceeded to convince us to order a large, since it is still 1$) 1 Large Fry 2 Double Cheeseburgers 2 4 pc Nuggets Sweet and Sour Sauce BBQ Sauce 1 McChicken She displayed the order on the screen, proceeded to read the order back and it was fine. We pull up to the next window, pay. We pull up to the next, next window and are handed our large drink. "It looks orange, eew!" I state, thinking that sweet tea would be a little more brown than that. But honestly, this is McDonalds, and nothing here is real, and I don't doubt for a minute that their sweet tea is orange, so I don't think much of it, other than wondering what the heck it tastes like. We get our bag and drive off. Everything looks to be in order after a quick glance, 2 burgers, 1 chicken sandwich, 2 4 pc nuggets, fries. Well, upon closer inspection once we got home, this is what we got: 1 Large Hi-C (explains the orange) 2 4 pc Nuggets (the only thing they got right) 2 Sweet and Sour sauce (no BBQ!) 1 McChicken (oh, sorry, they got this right, too) 2 McDoubles with no onions (didn't say no onions and McDoubles are different than Double Cheeseburgers) We got a completely different order from what we stated and what was displayed and read back to us. I don't get it. My husband pointed out that the car behind us was still at the window when we hit the road, and our creeping suspicion is that they mixed our bags up. The funny thing was, the orders were so close, and could sound so similar. But at the end of the day, they were plain wrong. And I don't understand how you mess this up? No offense to anyone in the fast food industry, but whenever this happens, the first phrase that comes to mind is "and this is why they work at McDonalds". Ugh. Save yourself the headache of not only a wrong order, but an order that will be old, soggy and messy anyways, and drive up the Wendy's on American Legion or a different area altogether. The worst part is I know I'll be back here. Egads! read more

McDonald's - menus on the side of a building - Fast Food Near Me - Roslindale, Massachusetts

I've been coming to this location on and off for the better part of 30 years and it's shocking how the quality has gone down. I went about a year ago and wasn't happy with my food the bread was hard as a rock on my sandwich but I let it go assuming it was just a one off situation. I went tonight and ordered a filet of fish sandwich and was so disgusted when I went to bite into it. The bread was hard, the cheese was hard, it was the sandwich had been sitting for hours. Looking at the other reviews it seems this is a continuous issue. Aside from the food the service was no better. As I was at the first window paying for my food the young lady at the last window had her hand extended out the window holding my drink. The person getting my change was taking too long so she put the drink down. As I got to the next window the young lady handed me my food no hello no thank you no nothing. To add insult to injury she forgets to hand me my drink and I had to wave and beep to get her attention. Sad and despicable. read more

Horrible, They got my order wrong. Food wasn't good was cold don't order frm here.The store dirty too.

Not sure if it's the location or staff but the wait here is unbelievable. The upgrade to the interior is amazing but a significant change to how drive thru works is still needed. That being said, we do often try to go inside more than drive thru due to the wait. The upgrade inside makes the wait time tolerable. Games have been added to the tables so the kids are entertained. Ok, so the wait is crazy. maybe people are just ok with it, and that could be but its double downer when you've got two hungry tired toddlers. read more

NEGATIVE STARS-- I am writing as a wife who's husband works 16-24hours shifts during storms to help power lines stay clear so power companies can keep electricity on for the community. After tirelessly working since 7am with no break or meals, my husband stopped at THIS McDonalds starving at 10:00pm. He drives a heavy duty bucket truck which obviously can't fit through the drive-thru. He entered the building asking if they could take his order. They said "no, we're only open for drive-thru," knowing he can't drive if truck through. He asked if they could just ring up his order on the drive-thru register, and they said no! Honestly, I'm not a huge McDonald's fan, but this is NOT customer service. This is NOT, how you treat essential workers giving up family time and working double overtime to keep the community safe. I'm disgusted and hurt that people are so heartless in the world, never trying to do just a little extra to help others. ESPECIALLY, for someone who is always helping others! I hope management knows that it would have only taken a little effort to help feed someone who's been on the job for 13 hours, with 10 hours more to go! read more

Fast food that takes 30 minutes and has people that won't pay attention if you grab a number after paying at the machine. They kept calling out the order number, which the machine hadn't printed cuz it ran out of paper. They also wouldn't bring it over when we were the only people there read more

We showed up at 6:38 and tried to enter the lobby and found all the doors closed when they should be open at 6am. We asked a lady at the door if she was going to open soon and she told us to use the drive through... read more

Website says closes at 12:30 got there @11:30 and said they were closed. Staff member looked high and said they know about the time

This crew is the stupidest and most incompetent staff that I have ever seen in my whole life. I don't understand how hard it is to compute numbers. The manager was the dumbest piece of Krapp!Save yourself the frustration and cholesterol just don't go!!!! read more

They never open at 6am... they open whenever they feel like it 635am still not open I'm still in line... this owner needs to lose his franchise read more

Who in the world chooses the employees? Who? The customer service is horrible. I have literally gone in trying to figure out what's taking my food so long and it's because employees are in their phones and have the nerve to have an attitude like I interrupted them. Is customer service not a thing anymore? Aside from customer service when are they going to give peripheral food? Like was the worm in the burger story not enough for this restaurant to be on their Ps and Qs right now that was just a couple months ago. Order all the way wrong how do you give a child no drink no fries and no toy in a whole happy meal then give apple slices when a yogurt was ordered it's like a blatant mistake but maybe because you guys are to busy on your phones. read more

Absolutely the worst experience of my life. I bought a bunch of food last night one being a double cheeseburger. They messed everything up multiple times. The worst part my double cheeseburger had a cluster of NEWBORN MAGGOTS inside of it. I am still creeped the hell out. They don't answer their phones and when I went back they were closed. Still have yet to hear from corporate thinking the only way to get a response is to post on social media!! This is disgusting and I am so MAD!! Do NOT EAT HERE!!!!! read more

All the servers are very unfriendly, waited 20 min to order and 25 min to get the fucking food. The stupid front server even said no English, fuck them all fucking assholes read more

Slow slow slow service at either the drive-through or walk-in. Anytime of day, doesn't matter slow service. Nothing wrong with the space or food. Management needs to know they lose customers because of it. If it wasn't for my kid wanting a happy meal I would never go here. Avoid the place. read more

*DISGUSTING* I went to this McDonald's after I dropped my daughter off to school and an employee is behind the counter next to the fryer putting lotion on her feet! I mean, just out in the opening where they make the food. She didn't even care that I could see her! I called the 800 #. I will never go here again. How unsanitary! My rating is clearly a 0! read more

The food here is very great but the floors were kinda sticky, one of the cashier's messed up my coffee but it still tasted good

If I could give fewer stars I would... From the incorrect orders, the lack of organization, unclean conditions of dining , kitchen , and restrooms , and flies near the fountain soda... I ended up throwing my food away after eating a handful of french fries. read more

Employees are literally trash, messed up the order and gave me a rare burger. Lookin like it's still part of the cow rare.

The employees at the drive-thru are so ignorant. On top of that they're very slow. They all need to be trained in customer service 101. An English course wouldn't her either. The words thank you have a good day how are you seem to be something they struggle with saying read more

Worst McDonald's ever. I have lived in front of this McDonald's my whole life. I rather drive to the one in Dedham then walk across the street and eat there. Location: Great location. On busy American Legion Hwy, with plenty of parking. Well lit and very visible from the street. Cleanliness: I made the mistake of going in here one day because the line at the drive through was soooooo long. TYPICAL. The floor were covered in sticky goo. Trash was scattered everywhere. I wish I had my cell phone at the time with me. In front of the beverage dispenser there was the largest puddle ever, with a wet floor sign. Mmm if you had time to put the sign down. Why didn't they mop? Restrooms. Haven't used the bathroom here in over a decade! Food: Typical McDonald's food, it ain't gourmet, but it don't taste bad. And the flavor is the same as all the other locations The drive through is horrendous. They either mess up the order when they give it you in under 3 minutes. If there is not one car in line it takes three minutes for someone to respond to you on the mic, or they can't complete your order so they make you move your car to the front of the restaurant where they give you a coupon for a free sundae or fries. I've got a stack of these coupons. You'll be lucky if the machine you speak into at the drive through actually displays what you are ordering. Why sometimes it does or doesn't I will never know. Now they decided to put a second ordering station in to make service faster. Whats the point of ordering faster if your food is going to take just as long? If i could give this place negative stars I would. Why do I keep going? Cause sometimes I am lazy and hungry and don't feel like going to far. Why hasn't a wonderful corporation like McDonald's hasn't come and fix this place (not the building) is beyond me. I'll take any one from Corporate to the McDonald's in Westwood, West Roxbury, etc and they will notice the difference right away. I know my neighborhood is a little ghetto, but McDonald's doesn't have to be. read more

I ordered a medium fry and what I was served was a size small in portion and the place was filthy. this is not ok

The worst service I've ever had in a fast food restaurant ever, the manager didn't even knew how to use the cash register. Omg, avoid this stablishment. read more

My worst experience ever, starting with the cleanliness the place is a dump all the trash cans are over filled, the men's bathroom door is broken and it stays ajar, the management doesn't care much, no napkins or ketchup. My wife also mentioned about the ladies bathrooms was dirt and nasty in all ways. My wife Double cheeseburger the bread was stale read more