I'm sorry to say, but if I could give ZERO stars or a negative (-5) stars, I would.
The managers don't care about the quality of the food or the service, and it is very sad that when a customer complains because it is the 10th time in a row that the order is incomplete, incorrect, or poorly put together, the Manager actually says, "Well, tha'ts life, you know. Mistakes happen."
Mistakes may happen, but when they happen consistently to the point that when one wants a cup of coffee or an ice cream cone at a McDonalds, one drives 10 miles from one's home because the one within walking distance offers consistently poor service. I wish it would just close and have another food establishment in its place.
Two weekends ago, I ordered a Door Dash Delivery of an Egg McMuffin meal with no sausage. I received a container with just the sausage -- no egg, no bread, nothing but what I didn't want. When I called the store, the young man said, "That happens. Look, I'll take down your name, and stop by sometime for another Egg McMuffin how you wanted it," and he hung up on me.
On my way home from church, I went through the drive-thru for a cup of black coffee with several sugars and creams on the side. When the guy asked how many? 3 or 4 on the side? I said, "Please give me five each," thinking I make my own latte, but instead of giving me the creams and sugars on the side so I could make it myself to taste, the young lady at the window put all the creams and sugars in the coffee, herself!
Then today, there was no Oreo McFlurry.
I worked at McDonalds as a high school and college student from 1979 to 1980. The Manager was strict and required not only fast service and accuracy, but good service with a smile. If people make consistent mistakes and act as if they all hate to be there, they should be fired. That's what will happen when they grow up and work in the corporate environment or in any other job. That's exactly what will happen.
Today, I ordered a meal with an Oreo McFlurry. Not only was the coke not filled to the top, but it tasted watered-down, and the Manager (girl) onsite said, "Well, what am "I" supposed to do about that?! Seriously, ma'am, what I am supposed to do?"
When I responded, 'Well, for starters, when someone pays the exorbitant price for your junk food, the least you can do is oversee that your employees at the pickup Door Dash counter or in the drive-thru are actually doing their jobs correctly. And, it would be nice to be reimbursed when they are NOT."
She had the autdacity to hang up on me. Then the phone was set to NO MESSAGES ARE BEING TAKEN RIGHT NOW.
Instead of firing the workerbees. Fire all the Management. Get someone in there who not only knows what they're doing, but how to train their employees to do the job right.
For many people, working at McDonalds is their first job after baby-sitting, pet-sitting, and lawn-mowing gigs. It's the first "paycheck" job. Ensure they take pride in working hard and getting things right.
Don't let them get away with shoddy, uncaring work.
There are too many people who don't take pride in their work, today. They probably started out working at a McDonalds where management didn't care enough about their work nor training their employees carefully and thoroughly.
It may be a first job for many and not a life-long career, but make it count. Do everything correctly and with pride in your work, no matter how small or low the position. read more