If I could give it a zero. I would. I grew up in this area and it was always one of the best McDonald's in the area. The customer service is horrible. Nobody greets you even in the drive-through you ask a question they give you a look like they don't want to be there. I asked for napkins, no response and they come back to the window at the drive-through give me the napkins and still say nothing. I was online for 20 minutes and it was only two cars in front of me. read more

McDonald's - the reflection of a car in the window - Fast Food Near Me - Rockaway Beach, New York

At this point I feel like the workers get off on making orders wrong every time. Personally I just go there to treat my son with a happy meal once in a while. Every single time...something is wrong with the order. At the drive thru I ask for an iced coffee BLACK with NO SUGAR. I tell him twice no sugar no milk/cream. He gets flustered like "okay okay". Of course when I get to the next window I receive a coffee the color of vanilla ice cream. It's gotta be a fetish. Ask for extra pickles? Nice try. They give you less than the default amount. No straws. Ask for ketchup? You'd think you've ruin their whole day by the look they give you. It's kind of incredible how they constantly hire new employees and they constantly miss the mark. Like I said it feels almost purposeful. They would've hated me in my 20s. Luckily I've grown and matured exponentially. *fart noise read more

Waited for ice cream for 25 minutes I saw the worker Ignore the people on mobile orders. I though placing order on mobile is more faster but Not this place 。u want faster service use drive thru. read more

McDonald's - Fast Food Near Me - Rockaway Beach, New York

This is by far the worst McDonald's I have ever been to... I live right down the street and I've given it several chances. They never get the order right. The food is cold and stale the breakfast I got this morning. I took one bite and threw it in the trash. read more

They have the worst customer service, there only concern is the drive-through they don't focus on anybody who's online or any walk-in customers and have a standing there for 20 minutes. The place itself is a shit show. They don't have one specific person for each position. Everyone is running around like maniacs doing 20 different positions That is not their position. They need better management. read more

Not going to lie, we were at the beach and the kids wanted McDonald's had I known it was so far away from Jacob Riis park I'd have gone to the one on Flatbush. Nevertheless I placed my order and by the time I realized how far away this one was, it was too late. I then saw their Yelp rating and was like oh my god. What have I done. However, I was pleasantly surprised!! The only thing missing were napkins. The staff was pleasant and even got my order right. The best part? Every single item was fresh fresh fresh. I think the trick is to know how to order so your food is made fresh to order and not pulled out of a warming tray. That being said this was worth the extra 10 miles out of my way to get. read more

I went in to make an order stands four absolutely lazy people staff, who did not even respond to the fact that I approached the counter. Well, when they did notice me, the speed of service was like a sloth cartoon. Why hire people who are absolutely interested in making sure you have customers? These employees will only destroy your business. read more

McDonald's - Fast Food Near Me - Rockaway Beach, New York

Let's start with bad. I asked for a small bag they told me it for delivery services only. They gave me a large shopping bag when I told one of the workers that I have 3 things I had ordered. Then some of the workers are not friendly. The place is not manage right. They have kids that come in and sit on tables talking loud coursing and not having any respect. They don't eat anything they just hang our when they had security they enforced the rules. They don't speak English . I have nothing against people speaking there languages but not in public places during work hours. The place kept clean bathrooms could be kept better. read more

The food is actually fairly consistent, but why does the dining room look dirty all the time? There are plenty of ppl working this afternoon, why can't one of them grab a broom and sweep up all this garbage ? Spray down and wipe the tables / which are all dirty? read more

This place has dramatically improved I actually enjoy ordering food from this location now 4 times and everything been on point . Kudos

This store is a joke I have been alive for awhile now I'm never ever in my Life have I ever seen a mc Donald's closed in nyc EVER. But if you're closed don't have employees inside looking like dead zombies on the phone while there are people Outside trying to get in to order! - Man In a car asked me when I walked up "they're still closed?!" I went to another door asked a employee through the door, "you guys are not open yet?" she looks up from Her phone and just shrugs her shoulder. I take that as she's oblivious.. niceeee - Hiring children tans expecting them to be up and productive at 6 am .. This is beyond pathetic. Please just close this mc Donald's seriously man read more

McDonald's - Store is closed - Its 8 AM ‼‼‼‼‼‼‼‼ What A JOKE - Fast Food Near Me - Rockaway Beach, New York

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Worst McDonald's ever. If you're craving it don't get it from this one. They purposely get orders wrong the nuggets taste old and the buns dry and hard. They never ever get an order right EVER. Only come here if you wanna get pissed off. read more

This location is absolutely HORRIBLE EVERY SINGLE TIME I GO THERE!!! No exceptions not even ones. The worst McDonald's EVER for sure!!! The mobile order is never ready. Poorly trained staff. ZERO customer service. Z-E-R-O!! They are avoiding eye contact with the customer, its hard to ask for the order status after standing there for 18minutes when my mobile order supposed to be ready 30mins ago!!! They ALWAYS look VERY mad, they are yelling at each other in SPANISH. You are standing there for half an hour without knowing what is happening and why they are yelling. The Food is also very oily and you can taste OLD/USED oil. People just drive elsewhere. This location is horrifying. And you will waste a lot of time on waiting even if you ordered online/mobile in advance. And then your order will be either missing something or you might get someone else's order. STAY AWAY! read more

This shit is ass it's so fucking bad worst food I've ever put in my mouth it tasted like shit I got the fil a of fish their was fish in it and I'm allergic to fish so I almost died I'm currently at St. John's hospital never go to that McDonalds and I mean it read more

Waited 30 minutes in the drive through. The guy through my food in the car. Came home, opened my burger and there is no buns. Short and sweet read more

McDonald's - They forgot the buns on by burger - Fast Food Near Me - Rockaway Beach, New York

They drag! Been waiting on one coffe for over 15 minutes. A guy has been waiting for something longer then I have. Also they do not allow you to pick up Uber eats orders through the drive through windows read more

McDonald's - Worst McDonald's ever ! - Fast Food Near Me - Rockaway Beach, New York

Today is the only day that McDonalds is giving a FREE Regular Size Caramel Brownie McFlurry away. Shocker, the machine is "Broke" at this location at 91-18 Beach Channel Drive, Queens, New York 11693. Actually the cashier said " we were told to say the machine is broke" So the machine was NOT broke, this particular McDonald's just does NOT want to Honor the App Coupons for a FREE Caramel Brownie McFlurry. I wonder how many other locations are saying the machines are broke when they aren't really broke. This is pretty sad because we come to this location all the time. But we are going to find another McD's to go to from now on. read more

This is how I received my Big Mac deformed and cold... I guess the workers were hungry read more

McDonald's - Big Mac - Fast Food Near Me - Rockaway Beach, New York

You would think a burger from McD is a pretty straight forward thing to order and deliver. Well, after a long day at the office we stopped here to order some QPC's specifically asking for EXTRA pickles etc. Got our QPC's home and no pickles to be found anywhere!!!!! You had one job/task to do and it's not like a 3 course meal - we paid for the extras as well as the "standard" pickles only to find it completely left out! Not happy campers, this family! read more

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Nice location has kiosk ordering available and counter service. They have a drive through as well. Food is fast food quality and good in a hurry. The mobile order ahead didnt work when I tried to use it. They have a small area for kids to use with computers. read more

Like most restaurants in this area unfortunately the service is not always the best. The drive thru is almost always slow and congested so most times I just go inside. There rarely any lines inside but the service is still slow. They also seem to rarely be able to scan your app at the drive thru which would allow customers to use the offered deals. I am greatful that they offer the new crafted signature line offered by McDonald's here because it's different and delicious. I honestly only return because they feature this new line. read more

Never ever go here!!! This place is the worst don't even go here for water !!! I was trapped in the drive thru for 40 min!!! They deserve no rating but I had to pt one in only to say how horrible they are. The cashier was so stupid he forgot to give me back my card. In shock with the ignorance!!! read more

Lol... had to try the fillet O fish.... that was a disappointment! Lol, they should call it the Hint O cheese! read more

McDonald's - two sandwiches in a box - Fast Food Near Me - Rockaway Beach, New York

This place is beautiful. They redid the whole thing after hurricane Sandy. It is like a palace. The day I was there there were a bunch of McDonald's executives there. It's like a real restaurant. Definitely coming back. read more

McDonald's - McDonald's Rockaway - Fast Food Near Me - Rockaway Beach, New York

Ratchet. They mess your order up on purpose and dare you to say something about it. They incorrectly rang my order up, missing a juice for a Happy Meal and then I didn't realize, they missed an entire order for an adult. They didn't forget to charge me though! Watched the manager hire a young punk in a green bandana who ate and left a mess at his table. This place is not a business, rather a free for all. read more

Everyone knows this place is horrible. but everytime i go there i am shocked that the people who work there still have a job. Always rude and never get anything right. its like they hire people who never worked a day in there life. they have no clue on how to treat another human being. If the owner had any common sense at all he would fire the whole staff and start over. Just today i ordered the signature crafted and bacon cheese fries and found hair in my sandwich and a big piece of yellow plastic in my fries which a blind person would of seen. Then they gave back too much money and then shorted me money. someone seriously needs to do something about this place. read more

McDonald's - Didnt know they offer plastic with there fries thanks i guess!?!?!?!? - Fast Food Near Me - Rockaway Beach, New York

This location is back To being crappy, nasty employees that give you attitude and get the orders wrong . So much for wage increase, can't wait for them to be replaced by a computer read more

If you like cold food. Bad service and people who are not very nice. This is your spot

Terrible Mc'Donalds. The service is SO slow, and the food is below-average. The fries are bland, and the Filet-O-Fish is overpriced for the small amount of food. DON'T GO HERE!!! read more

We went through the drive through simply for coffee before a beach day. We waited at least 10 minutes after ordering with only two cars ahead of us. When I finally got my coffee it was practically white from all the cream and flavoring (vanilla). I suppose some people like their iced coffee to taste like that. I don't. There was no taste of coffee whatsoever. Big disappointment. read more

This location has been open for more than 40 years! Way before American's were counting carbs or documentaries warned us to stop Super sizing it, this locale was pushing out the burgers and fries. I remember getting those happy meals with a matchbox car. The place has fallen considerably in looks and service. But it has been a staple of Far Rockaway for years, and would really be missed by many locals I think solely based on it's long history at that address. read more

I'm Being Nice w The Two Stars . They Messed Up My Smoothie & The Caramel Frappe Had Caramel Basically All Over The Cup , I Didn't Get The Apple Pie I And They Didn't Inform Me That I Was Getting A Substitute Pie That I Didn't Ask For (Probably Poor Communication In Store) , The Way The Bag Was Packed ? Bad . ON TOP OF THAT , The Fish Fillet ? There Was A PIECE Of Cheese And The Cook Missed The Whole Middle Of The Sandwich When Pumping The Tater Sauce .. It Shouldn't Be On The Corner Of The Bread . The Bread Was Hard , The Fish Was Hard , They Must've Had It Sitting Out . Y'all Need To Step It Up For Real , Fries Was Valid Tho . read more

This McDonald's has really changed a lot for the better. They got a complete face lift and their customer service is fantastic. You would think, it's just McDonald's but they got really tech savvy in here and have made great upgrades in here. They have these kiosks where you can order and customize your meal from the bun down to the toppings. Staff is really friendly and look happy to be there. This is a huge change from before. The place is also really clean and you see staff cleaning all the time. I haven't been in the bathrooms so I don't know how there maintained. I only gave 4 stars because they forgot something from my order a few times. They owe me about $10 worth of food. Going home only to realize they forgot someone's meal isn't cool. Since then I look in my bag everytime to ensure my order is complete. Also, they took out the playground for the kiddos to put more seating. read more

No stars. This McDonalds finally reopened after hurricane Sandy and the employees are a disaster. I sat in the car for 20 minutes (and I know this bc of time stamped texts), watching the drive thru line move consistently while my husband was inside waiting for his paid order - there was no line when he walked in... 20 minutes and he still left with no food, just a refund, because who the f%*# waits 20 minutes for McDonalds? In short - Get your McFix elsewhere! Check out the McDonalds in Howard Beach, they're awesome - even when it's busy they know how to service their customers! read more

Horriable you will wait 40 min or more to get your order while the staff plays around behind the register skip this McDonald's at all cost.

This place is gross AF. Not to mention the drive thru takes forever and they rude AF. Place is donzo.

This review will be as short as the attention span of most* employees. Simply put, don't go if you can avoid it. The rudeness displayed by the workers is incredible. Some people in this world merely take up space. read more

2nd time returning all the way home with the wrong food order. The carton says Big Mac ..i get home its a fillet of fish. I call they tell me come back. I am not going to drive 1/2 mile to get the right order. They should have someone picking up and delivering all there mistakes. Im sure the fillet a fish is also way cheaper then the big mac i ordered. I guess i have to be like a garbage picker when i leave there and go threw all the boxes before i leave. Geeze read more

A lightning-fast staff, with the broadest smiles and winning attitudes that will inspire your morning. Excellence awaits you at this McDonalds. FALSE. Here are they key words: Slow, horrific staff, bad manners. There's another (better) McD in Howard Beach. read more

Cheeseburgers come out with no cheese, seltzer instead of sprite, burnt chicken sandwich all day every day, at this point they're just playing with people's food for fun. Waiting for them to replace this location with a Burger King. Their menu is better anyway. read more