Very disorganized 15 minutes in the drive-through one time and other time 18 minutes in the drive-through to pick up a mobile order. There were only two cars ahead of me. Super unprofessional customer service is by far one of the worst I have ever experienced at a McDonald's franchise. read more

My first time having McDonald's or McCafe breakfast items and a very long time! I ordered on the kiosk and I selected the table service. There was no table service they just called my number regularly a little bit annoying why offer it if it's not an option. I ordered a hash brown classic McDonald's choice it was hot it was fresh and tasted just as good as I remembered it! I also tried there everything bagel and it was soft and the bagel itself had a strong flavor I didn't actually taste onion and the bagel and they didn't put too much cream cheese overall I would definitely give it a 10 out of 10 I would come back for it. I also tried their new cold brew and I decided to try the sugar-free vanilla I would not recommend for the sugar-free syrup is too overpowering and it has a very strong aftertaste and that's pretty much all you taste I can't taste the coffee I can't taste vanilla I can't taste cream all I taste is the aftertaste of this syrup. I also noticed that the pricing of all the items at McCafe are very competitive with Tim Hortons I wish the coffee tasted better cuz then I would definitely get my information here, but maybe I just have to try it different syrup read more

McDonald's - Fast Food Near Me - Richmond Hill, Ontario

In late August, I dropped by this McDonald's. I was in the area and have passed by this restaurant a number of times over the years. This McDonald's is in the same plaza as Mamma's Pizza. There's lots of parking in front of the restaurant. I had placed my order through the app and got the following: - Poutine - McDouble I went through the drive-thru to pick up my order. The drive-thru is between two buildings, with a roof to keep your car dry when it's snowing or raining. I approached the speaker. The guy with a young voice on the other end started the conversation. I stated my code. One word from him: What? Okay, either you are too young to have lost your hearing unless you listen to music at full blast with headphones, or you need to polish up on your customer service skills. How about, "I didn't catch that code. Can you please repeat it?" So, I bluntly restated my code, even using the international / NATO phonetic alphabet for the first two letters. If you are going to be a pill about things, I don't mind wasting your time to clearly get my code to you. He got it. I headed over to the window to pick up my food. I thanked the woman who gave me my bag of food and headed home. During the pandemic, McD's decided to remove poutine from the menu. Since it has returned, I crave it. It was yummy. It had lots of gravy. The cheese curds were too melted to figure out if they were actually cheese curds or melted mozzarella. The fries were yummy. I got a wooden fork for my poutine. It was my first time using one. It worked well. I had my McDouble next. It was yummy. If you want a double patty and a cheeseburger as a light snack, it's a good option. Other than the man with his one-word response to not catching my code, I had a good experience here. (387) read more

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Used online 50% discount coupon for their Mcgriddle breakfast set for take out.. Cashier was efficient and helpful, asked which size coffee I would like, went with their regular size. Breakfast was prepared within 5 mins. Plenty of dine in space to hangout, a few using laptops and watching videos on their phones. Got the sausage instead of bacon Mcgriddle. Sausage & egg sandwiched between 2 maple flavored pancakes, heaven. I thought the pancakes were a little too sweet but it was still very satisfying. Still have a 50% discount coupon for their fish sandwich, I'll be back read more

I had a pleasant experience this morning. Did mobile order and it was ready very quickly. I forgot to add milk to the tea. I brought the cups to the front and the manager quickly gave us some milk. Good customer service. read more

We came by to purchase a coffee and get free fries as the Raptors had made 12 or more three-pointers in their game last night. What I thought would be a quick trip turned into waiting at least a few minutes. There was only 1 customer physically ahead of us but perhaps they were backlogged from drive-through and curbside orders. It's really odd having to wait so long for a coffee and fries at a McDonald's. read more

I had a good experience at this McD! Came here for a Christmas snack and was happy with everything I had. Service was quick and efficient. I went in for take-out and ordered on the kiosk (the drive thru line was huge) The $2 Big Mac Mobile coupon was an added bonus. read more

McDonald's - Fast Food Near Me - Richmond Hill, Ontario

I was just at this McDonald's and went through the drive-thru...I dont know what the hell is up with the staff but recently it has declined drastically!! Everytime I am here they always mess up on my order sometimes missing items sometimes my orders are made incorrectly and most times the food isnt fresh...worst part of it all is the staff members taking orders through drive-thru dont understand a thing!! You tell them you want grilled chicken they hear crispy chicken you tell them you want just a sandwich they hear a combo and so forth, you get the point. This evening I ordered 1 Big Mac Combo and 6 Piece Nuggets and Ceaser Salad with Grilled Chicken, after repeating myself 3 times its grilled chicken and not crispy she finally got my order...I then proceeded to pull up to the window and as shes repeating the order back she says "crispy chicken wrap" ?? Like wtf? a salad and a wrap are 2 different things and I just went through the whole "NO CRISPY CHICKEN" on my salad...man...I thought she got it but looks like I was wrong! Anyhow after clearing that up I pulled up to the next window because they asked me to wait for my food. I said..."sure no problem"... waiting for my food by the window and the same girl comes to hand me my order and says "oh we dont have ceaser do you want balsamic?" Me: (in my head) OMFGGGGGGGGGGGGGG Me: No I dont want balsamic!! Why would you even tell me you have ceaser when you dont!! Her: oh, you want the salad? Her: (handing me the salad) Me: NO! I dont want the salad you dont have CEASER, why are you still handing me the salad Her: okay, let me see if I can? Her: (disappears) Me: (in my head) wtf? Me: Waiting.... Asian manager comes by the window and says "we dont have ceaser, we have balsamic" I then told the manager omg I went through this already, I know you dont have ceaser i dont want the salad! Please give me a big mac meal instead! This is the last time this McDonald's screws up my order, I will never return! They definitely need to fire most of the staff working at this location because some dont even understand english and most are not even trained properly and the food at this location is HORRIBLE never fresh over salted fries rock hard bread and the food has absolutely NO FLAVOR. Ba da ba ba ba I'm not loving it!! read more

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I used to like visiting this McDonald's since the staffs used to be friendly. However, it was recently that the service level has declined due to unknown reason. Maybe the staffs were not yet fully trained. I used the self check out kiosk to buy two apple pies and ice cream cone. I was told that they ran out of apple pies and only had strawberry pies, which I ended up accepting since I was really hungry after gym. Lol! Not the best choice for food after gym. Anyhow, the staff asked me if I was given an icecream cone. It was a little ridiculous since it was not that busy inside or the drive thru. Finally, I got my cone and they did not give me any napkins. It was strange that there was no napkins at the condiment bench. I had to ask for napkins with ice-cream dripping down my fingers and hand, and the staff felt so irritated. I guess I would travel a little bit further for another McDonald's instead of this one in the future. read more

McDonald's - Fast Food Near Me - Richmond Hill, Ontario

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Its a McDonald's. Food is what you'd expect it to be. The restaurant is great looking compared to the train wreck golf theme it used to be. This place is filthy. The garbage cans were over flowing and the drink station was a disgusting sticky mess. I must say its been like that the last few times I was here. Yeah yeah 'why are you coming back if its that bad?' Well its because I don't sit in and I order chocolate milk. There wasn't enough staff either. Its like they are trying to re coup cash from the renovation by not paying salaries. The line up was to the door with only one guy on the cash. Not impressed. Its fast food man, I don't want to wait 20 minutes to order! read more

So I can't believe after so many chances. This McDonald's consistently has given me the wrong order. First time was simply 2 apples pies with 2 coffees. I was given 1 apple pie and 2 coffees. Second time 2 happy meals breakfast and 2 sausage egg McMuffin with 4 waters. I received 2 has browns and 2 waters 2 sandwiches which were not sausage egg muffins but just a plain egg McMuffin. I can go on and on with other examples but it will just be more wrong orders. I can't stress how annoying it is especially my orders were not complicated nothing customed, how is it possible they can screw up orders every time I'm there? Very annoying for this McDonald's since it's been there forever. Management do something! read more

Though I don't frequent McDonalds, but in case of emergencies in life (washroom needs, yoga class canceled, Internet Meetup or junk food attack) it is not a bad choice at all. This McDonalds had fully rebranded into a McCafe and Smoothies restaurant. Deco is nice and modern enough with tons of seating. 24 hour drive thru, wifi access with quite a few electronic outlets at least in the front area. Service is polite as I got addressed as madam no stop... Hmmm maybe she can call me a Ms? read more

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This is the worst McDonald's I've ever been to. Working close to this location so I come for lunch every once in a while. My order is almost always wrong and if u order a sprite be sure to follow up with "the drink" before u pull up to the window and be given fries. Always check that they give u all that u ordered, for my order has come up short a burger a few times. To avoid all this bs in general, go to any other location, hope this helps! read more

If I could give negative stars i would. I ordered something via the mobile app. I was waiting for 20 mins which shouldn't take that long. Goes in and they not only lost my order... they made it wrong. Then blame me for them getting the order wrong when they read my order through my phone as well. Took another 10 mins to get the food. Not even a sorry was given. What kind of service is this? read more

This is the WORST mcdonalds I've ever been to. My friend lives nearby so sometimes we don't have a choice for a late night snack. I've been here 3 times and each time the service has been disgustingly horrible. The staff have bad attitude and the place looks like it is never cleaned. Also, it's one of the only mcd I've seen that charges for mayo and condiments, or to add lettuce to a burger. That's fine but.. That with horrible service is a nono. Last visit was definitely the last straw for me when I got horrible attitude for a simple request (I even said please, and it was their fault to begin with). This whole place needs a coaching lesson and a cleaning. If you do visit. Make sure you don't interact with anyone and it'll be okay. They've only gotten my order wrong once out of 3. read more

I love/hate this 24-hour McDonald's. Being so close to it is dangerous as it's so tempting to pick up burgers 24/7. This McDonald's is like your typical mcd but on the smaller side. They have a drive thru and ordering kiosks. I would say this is one of the more updated ones and has really nice furniture and stuff. The issue I have with this place is that sometimes they close stuff randomly. Like one time they closed the dining area yet the drive thru is open and we can see people sitting inside. We didn't have our car and they wouldn't let us order so it was very bull$&!?. GIVE ME MY SAUSAGE MCMUFFIN!!! More than once we've also encountered that the drive through is closed, or the whole place is closed. Oh gosh, and the other day at freaking 12 am we were stuck in the drive thru for over 20 MINUTES. THERE WERE ONLY 2 CARS IN FRONT OF US. Crazy. When it's good, it's great, when it's bad, it is infuriating. But srs tho the sausage mcmuffin for less than $2 are to die for. I will begrudgingly continue to keep coming for that McDonald's goodness. read more

They really need to improve their training. I ordered hot coffee and multiple cones for curbside pick up. These were delivered without a tray - I don't know how they expect the driver to juggle hot coffee and multiple cones while driving. When I asked for a tray, they brought back two dripping/melted cones in a tray. I eventually had to go inside to get a refund on these half melted cones. read more

Oh gawd. I came back. And got sick. Late night Micky Dee's don't agree with me! Bleh! I think I've learned my lesson this time. read more

McDonald's - Fast Food Near Me - Richmond Hill, Ontario

This McDonald's never has a dull moment. Pretty busy every time I've been here. People working at the cashier get a little sassy when you repeat your order just to clarify because they responded in a way that made you think they misunderstood your order. They gave us the Greek McTaster instead of the Italian by accident and my boyfriend had already taken a bite out of one of them. He went to the counter to have it exchanged and he asked if he could just keep the one he bit into since they're going to throw it out anyway. Lady said no and threw it out. I get it that she's probably just doing her job and there might be policy against it but I think it's silly and wasteful. Onto the Italian McTaster, it's actually quite good for $2.99 + tax! We ordered with sauce on the side and it just tastes like a tangy ranch. The patty was sort of like a big chicken nugget. Bun was soft and chewy, just the way I like it! As service goes, I would give 2 stars but the Italian McTaster was a pleasant discovery so bumped it to 3. I would recommend trying it! read more

McDonald's - Finally tried the Italian McTaster - Fast Food Near Me - Richmond Hill, Ontario

Location Funny how I'm rating this place's location. Anyhow, this is probably the Mc D's you want to go to if you don't want to wait. There aren't as many people which means it won't be crowded. The parking is okay, there are enough spots because no one comes to this plaza (I do come for the BBQ meat). Food/Service It's like any other Mc D's, can't say this one is any worse or better. I really wanted to try the new festive combo that is being offered this year, so I did. First of all the waffle fries are very different, super crunchy on the inside but it tastes kind of the same as any Mc D's fries. The only problem is that it has to be eaten fresh/hot. Previously, their normal fries can be eaten at any time (obviously, best when served hot) but still edible when it's cold. The Potato Rosti and Bacon burger is a total ripoff. I really should have paid more attention to the marketing ad because it's just a hashbrown inside a burger. It doesn't taste bad per se, but it's super dry so you are dying for a drink after every bite. Like seriously, could I not have bought a single cheese burger then adedd a hash brown in between? That might cost less right? Rating: Do not buy the burger, but get the fries! read more

McDonald's - Waffle fries - Fast Food Near Me - Richmond Hill, Ontario

This maybe the slowest McDonald's in the GTA. multiple times I've been. Fast food is the selling point here .. read more

Horrible service. They need to train their staff to stop and listen to customers, including the supervisor . I went this morning around 1030am and ordered a breakfast sandwich via drive thru. Added that I wanted the free hash brown offer from the mobile app. I wanted to tell the staff taking my order the code for it but she kept asking my mobile order, and I told her is not a mobile order. Then she put in 3 hash brown and I kept correcting her is 1 hash brown I wanted from the free promo. Told her then I wanted 2 coffee .. anyways she rushed me to drive up and pay. Showed her the promo from mobile app again, and then told her I don't want three hash brown, and I wanted 2 cups of coffee, she kept saying ok and doing her thing. Of course when I got my food the next window, I had 3 hash browns and only 1 coffee. She did not even pay attention to what I have said. And made me pay the extra 2 hash brown. So I clarified with the staff at 2nd window, she had no idea and then called in the supervisor who had attitude. Didn't get what I was explaining and brought over another two hash brown. I had to raise my voice and lost my patience.. I just want a refund!!!! Finally supervisor gets it but she was very rude and finally refunded my hashbrown. Seriously, how can all go wrong at once. read more

This location after the renovations looks acceptable now from the golf themed past. Very spacious and a wide assortment of seats to choose from and a very cosy/ intimate area in the back with a fireplace and cp24 reporting the latest news. A nice place to go if you are in between appointments and want a decent cup of coffee and some snacks (read: fresh fries). They also provide a very strong WiFi signal for those late night students and power ports all around to plug into to charge up your devices. read more

McDonald's - Candycane mocha w/ butter tart chaser - Fast Food Near Me - Richmond Hill, Ontario

Very cool. Ordering kiosk with an attendant to help order and serves your food. Upgraded menu here in Toronto compared to the states. Build your own or Create your own Angus burger. Aioli sauce, jalapeños, etc. fun stuff for McDs. Server gets more ketchup, soda, everything. Wow. Attentive service. Served on a plate style service platter. The fries came in a little wire basket. Great presentation. Thank you Andrew !! McDonald's (or any company) should have more conscientious people like you. read more

McDonald's - Fast Food Near Me - Richmond Hill, Ontario

The walk-in waiting time for a coke and iced coffee was 15 minutes. Look at my photo, 13 orders waiting to be filled and all laid on the table !! But the cashier continued to take in more orders and no one stepped up to try and help fill the ones in waiting. Pretty poor management. The staff with the name tag Byron always grab the cups or fries containers from the inside and putting his fingers all over the interior of these containers, and he constantly scratches his nose (looks like he has a cold and was sniffling), drinking from the cups he touched was so GROSS. Someone should teach him to handle the cups from the outside only or he should wear a glove. No one should have to drink or eat his germs. GROSS. read more

McDonald's - 13 orders waiting to be filled but continued to take in new orders. - Fast Food Near Me - Richmond Hill, Ontario

Even if you really wanted McDonalds, go to another location! the people here dont know what thier doing, they are slow and my orders are always wrong. either the drive-thru or walk in. slow slow slow... NOT FAST food anymore if you order from here. read more

Ordered large fries, guy gave me the old fries leftover from the last batch. Not that big a deal, except that I only got half the fries that I paid almost $4.00 for. Asked him for a top up, but he won't because it meant he would have to make a new batch. All I want is my money's worth! read more

McDonald's - Ripped off on fries. - Fast Food Near Me - Richmond Hill, Ontario

It's McDonald's. The food is the same as any other McDonald's. I've been going here since I could remember though. Taking a bike ride around the block and stopping at McDonald's for an ice cream on the way back home. I usually come here at least once whenever I'm back home just because my parents like the breakfast here and it's something we used to do as a kid. This time I went, I recognize the same cashier from like 10 years ago - though she probably has no clue who I am. In terms of food and service, it's McDonald's. But for people who grew up in Richmond Hill near Hwy 7, it's our McDonald's. read more

The cover of the drink wasn't closed properly So when I picked it up, it spilled all over my car!! read more

I live really close to this McDonald's and I usually do my studying here with unlimited WiFi and unlimited drinks. Lol. The manager of this McDonald's seems to only hire Filipino employers. Overall, the environment is clean, great customer service and the food is nice. read more

If there's a MC nearby I will feel warm and safe for no reasons. Recently they have discount for spc card holder

Sunday morning and it's chaos. Cashier entertaining customers who are not in line. Crew all over the place and no system. Took more than 10 minutes to get my order, and I ordered from the self order screen. People were all waiting impatiently for their food, staff has no clue what to do, everybody seems to be waiting for something as if they are on pause. Manager looked overwhelmed. After the long wait, I went to the condiments section, both catsup dispensers were empty and both napkin holders are empty as well. The staff and manager should be sent for further training otherwise the self order kiosks defeat it's purpose. I used to enjoy coming over here, after today, I don't think I'll be back anytime soon. read more

I moved here 2 months ago and have been to this mc Donaldson about 5 times. Every time my order has been messed up. Got a meal without fries. Got a BLT with cheese on it. Got a quarter pounder and asked for no onion and pickles yet the burger had onions and pickles on it. Looked at my reciept and it did say that I didn't want onions and pickles. They always mess up my order. Its ridiculous. read more

Food is great but sometimes things can go crazy because of the orders are backed up and need to make more food. With the all day breakfast it can be crazy as well and inpatient customers. I guess for new generations they know how to use the kiosks but for older generations it more like go to the counter. I know the mall McDonald's do not have kiosks but the my do get the job done. read more

This is the only McDonald's to have gotten my drive-thru coffee order right 100% of the time so far. Others usually fail most of the time, so it is beyond amazing that they have not failed once. They have also always made it perfectly, whereas others have been inconsistent in the taste, even when getting the order right (seemingly). read more

Worst coffee ever!! I ordered a medium latte and i mentioned them that i like it extra hot not only it was hot i felt like drinking cold water. Never going back here again. read more

This mcdonalds is filled with students by 430pm looking for a quick snack. Ambience is all ages and families having a crave for mcdonalds. There's self serve menus at the middle isle of the entrance which is east to access but if it gets busy this place is too packed. read more

Haven't found any fault about this place. Food hot, service fast and kids play area HUGE! They even have a dozen family tables / booths within the play area so parents can continue eating while the kiddies play. This is way better than any Thornhill / North York locations I've gone to. Not busy on a Sunday afternoon at 1pm for lunch. read more

I'm done with this location. I just ordered a chicken mcwrap, and there was no chicken. The exact same thing happened before. Not only that but, I've asked for ketchup before and they didn't give me ketchup. A few times I've ordered a mcbistro mushroom melt sandwich and there were no mushrooms. The waiting time at night is sometimes ridiculous. I peered inside and there were only two people working. I eat mcdonalds almost everyday. This place is close to home but now I'll drive to a further location. This location will definitely loose my business. read more

We came in at 11:50am and ordered 2 x Breakfast #8 combos which are Sausage, Egg & Cheese McGriddles. When the meals came, there were only sausages inside the McGriddles... Asked for fix it and they didn't know what to do with it for a moment... Later on, I ordered the McNuggets combo. People surrounding me complained as a lot of them have been waiting for 20-30 mins and still not getting their food/drinks. I know it's during the breakfast/lunch hours transition but if you're not able to handle the traffic as other locations, you basically failed. The employee(s) on the production line should be re-trained and the manager should noy stay behind all the time and not stand out for helping. Apparently not strong enough. read more