Did a drive-thru order with my friend to get 2 Oreo McFlurrys and 1 M&M McFlurry, they were taking a bit but I try my best to be nice because working fast food isn't fun, I get it. After about 5 minutes of waiting in my car with people behind me, they opened the window and told me to pull over and wait in the reserved drive thru spot. I said okay and did so; after like FIFTEEN MINUTES of waiting a guy comes out to my car and doesn't even say hi or anything, he just stared at me as I took my order out of his hands. After he walked away, he didn't even give us the right amount of spoons? And the ice cream was like, filled half way. read more

Food poisoning. I had large fries & a big mac sandwich on 12/8/25 around 6:20pm. I only had time to eat the fries and half the sandwich before I was busy doing other things that night. By about 11pm, I was feeling sick and knew in the back of my head that I need to throw up, but tried to see if the feeling would pass. Around 1-2am, I woke up in the middle of the night & was vomiting. I know the food poisoning came from here because that is literally all I had to eat all day. I barely got out of bed the next day and worked a half day, went home to take a nap and couldn't get out of bed. Pulsing severe headache and on & off chills for the next 24+ hrs. I had to cancel all my clients on Wednesday and was mostly in bed a day. Be careful at this location. Employees were nice when I ordered the food though. read more

If I could do 0 I would. The team that works here is the epitome of just coasting it and collecting a pay check. I've had better service at the DMV. They don't care how they talk to you, it's almost like it's a chore to talk to you. They just throw your food in the bag. read more

Always messing up orders , forgetting things . Some of the employees don't seem to understand how to leave things off of my food

The absolute worst McDonald's I have ever experienced in life. The lady manager that is masculine is rude as hell ! Whoever is the franchise owner definitely needs to come in and revamp their location. It's no way you read all these reviews and are happy with all the negative comments. Every day. This is the absolute worst McDonald's I have ever been to and I will never come back. TRASH and HORRIBLE CUSTOMER SERVICE! I recommend getting your employees training on customer service and efficiency read more

This McDonalds used to be great. Fast and efficient. Within the last 6 months to a year they have seriously gone down in quality. I won't bother coming to this location anymore because they have messed my order up 3 times in a row. The staff will blame you for incorrectly ordering and make you sit and wait extended periods of time for the correct order to come out. I waited 15 minutes in the parking lot for one order of 6 nuggets. Don't bother coming at night, the crew is high often and takes forever to come to the window or the order machine. Awful experience, awful customer service. Avoid this location. read more

I tried to get my free medium fries with order of a Big Mac with my rewards this location would not honor it. So not only did I not get my free fries the burger had very little Big Mac sauce on the bun was stale so much so that the brown part of the top of the bun with the sesame seeds part of the bun was flaking off making the hamburger a dry disgusting hamburger. read more

If I could give 0 stars I would. I can't tell you how many times this location messed up my order. Even if I order delivery. Last time I ordered through the app for pick up. Waited about an hour and a half. First 30 mins they knew I was waiting asked twice then the third time they informed me the order wasn't in the system even with me showing proof. So I cancelled that order then made a new one for curbside just for my food to be missing. I'm sorry yall but yall have one job to do. Make sure you're making customers orders correctly so there wouldn't be any problems. DO BETTER!!!! read more

I miss the old manager, the gentleman. I haven't seen him for a little while, hopefully he is on vacation. The staff seems to be under more stress and it is showing in their friendliness and customer service. In the morning wanting to get a cup of coffee to fuel your day, it sucks to be met with short and uninterested service to start your day. Okay... moving on not letting that effect my day, right !? And then.... (see the photo) So if your wanting a small coffee make sure you order a medium like I did This has happened more than once.. I ordered a small one morning trying to cut back and when I opened the coffee it was 2/3 full... that time I did turn around, walked in and asked to have it "topped off" So all n all.... if your not a morning person and a little salty to have to work for your $$$, fine.... but I guarantee shorting people on the Fuel of Life with an attitude will leave your customers a little salty themselves on their drive in for work read more

McDonald's - My small coffee disguised as a medium, it's like wish... order it in a size or two larger - Burgers Near Me - Richmond, Texas

Horrible service and the only person that was not rude was the young man at the cash register. I waited 20 minutes for my meal that was preordered on the app, and waited an additional 8 minutes for my small coffee. read more

Ordered a filet of fish, small fries and an apple pie After an unusual long wait was told to park in #1 to wait.. told the server that I wanted ketchup, she said no problem. After about 5 minutes the employees comes out and gives me an apple pie in a bag. Asked where the rest of it is. Employee said I'll be right back. Another 5 minutes the employee comes out with the sandwich and fries...no ketchup ask for ketchup, employee leaves after a couple of minutes comes back with that. Get home... start eating the meal. Realize they didn't put tarter sauce on the sandwich. Completely dry. This place has consistently sucked for years. Multiple mistakes. It is close and convenient but probably the worst Mcdonalds I have ever dealt with. They just never seem to get it right. If you are told to move to #1 or number #2 better check everything in the bag. In my experience, it will be wrong maybe 50% of the time. read more

Well this location is always busy. I haven't had bad service here but we typically order the same thing. How much can you mess up the caramel frappe with no whip cream and fries with no salt. I have gone inside a few times and the workers greet us and are pretty nice. read more

Well first I ordered my mail at 6:00 supposed to be here at 6:20 via Uber. Then McDonald's cancels my delivery. Sorry call McDonald's and talk to a lady who's probably lying when she told me her name but said her name is Gina. This happened Sunday September 12th at 6:51 p.m. And when she answer the phone she said Whataburger I said is this Whataburger or McDonald's. She been said oh no sorry we had people calling and didn't want to talk to him so we said Whataburger. I will never order from this McDonald's again this is not the first issue probably the third. I will also be calling Uber and filing a formal complaint and probably canceling my Uber subscription to this one McDonald's which I'm sure Uber won't be happy. read more

Unfriendly staff with manager wearing his mask under his nose. They didn't have real straws so we had to suck up our shakes with the coffee stirrers. Never again... read more

Ordering here is such a struggle, it seems I always encounter "the new" girl/guy. Today is not different, it literally takes a notepad and a manager to get the order in. It's so bad I am now used to skip the drive thru, so I can at least use my hands and my notepad to communicate. read more

McDonald's - Iced latte! Always good for a brain freeze - Burgers Near Me - Richmond, Texas

This would be the 3rd or 4th time my order was made wrong. Management need to better train their employees. If not they need to hire better managers. I ordered a breakfast sandwich with a round egg, cheese, sausage. Came out folded egg, no sausage and it wasn't wrapped correctly. They just wrapped it half-ass. Employees need to learn to greet customers better. They don't even say hi, good morning, have a good day, nothing just take your card/cash. Also wait is too long for a fast food. They make you park and wait time is 10-20min! Terrible service. TERRIBLE. read more

McDonald's - a sausage and egg sandwich - Burgers Near Me - Richmond, Texas

This is the worst place to ever eat at. They are rude and disrespectful to me and my children. I am appalled on how they talked to me. This is HORRIBLE. I deserve better as a mother for my kids. If you don't like working there then quit. There's absolutely NO reason you should rude to my kids. I would give them zero stars if i could. UNACCEPTABLE. I clearly said M&M and they gave me OREO. OREO what if i was allergic and died and she CARELESSLY said "you said oreo but okay" LIKE WHO DO YOU THINK YOU ARE CORRECTING ME IN FRONT OF MY CHILDREN. This is HORRIBLE service. read more

I ordered a medium latte expecting it to be cheaper than Starbucks. The coffee didn't even fill the cup all the way up even though the worker filled the cup all the way up with ice. I paid $3.50 for a coffee that was probably smaller than a small. I will never go to any McDonald's location for coffee again. read more

McDonald's - I ordered a medium iced vanilla latte and the lady filled the cup all the way up with ice and the coffee didn't even fill the cup up. $3.50 - Burgers Near Me - Richmond, Texas

I find it amazing that Chick- Fil-A can have a line with 30 cars and we can get in and out in less than 10 minutes while at this McDs there's a line with only 5 cars and we get to wait in line for 30 minutes. SMH read more

I don't even want to give one star. I got two meals for my sons lunch and when we opened them up something looked off. The nuggets were soggy and not cooked all the way through. The fries were a weird greyish color and had a funny after taste and the burger looked about a week old. I wouldn't let me son bite into it but I can assure you it would not have tasted good. I'm concerned this is a health hazard. Do not go to this location. I was not refunded my money as I was told over the phone that they have to see the problem. I had thrown the food away at the cafeteria and had my son buy the school lunch and was not going to drive back to the McDonald's to prove my case. Good customer service would have refunded my money no questions asked. Very disappointed. read more

I go to this McDonald's because it's convenient to my neighborhood but they are honestly the slowest McDonald's I've ever been to. Every. Time. You will stand at the counter for 2-3 minutes before they turn around and acknowledge you. You would think after waiting 15 minutes for your meal at least it would be fresh and hot. Nope. I keep thinking, well maybe this time it'll be different. It's been 5 years and not yet. read more

Just ordered breakfast here majority of the food was cold and all our hash browns were soggy.

This Mc Donald's is horrible. I ordered 2 orders of 20 piece chicken nugget at 2:15 for my boys. I live less then 5 min away. I went straight home no extra stops other than 3 stop signs and a couple of turns. Got inside to sit down and eat and these darn nuggets tasted cold, hard, and all dried out like they have been just sitting there. I can't stand when this happens people work hard for there money and for what??? This is just happening to often idk how there still in business. It needs to close all ready and put something new. Mc Donald's is just so OLD already. read more

ZERO STARS if I could. F#%! this place. This place has a been terrible to mediocre for the decade I have lived here. Honestly only go here when my kids need a quick bite. Service is always slow, employees are either privileged valley girls or hood rats. Managers are no better. I have had to lobby complaints on them before, and have been sent a free meal card as a result. Went to use it today with a few additional items. Get to the window and told my total. My wife hands the card to the cashier, and with a literal huff she goes looking for the manger, shift leader whatever they are called now. Poor little girl HIW DARE SHE WALK 15 FEET. So this genius shows up and QUOTES THE SAME PRICE AS BEFORE. My wife asked about the card, he claims it was counted. After having to ask him like a 4 year old how a double and drink add up to that amount then he magically states the correct price. To top it off, my daughter said her Sprite tasted only like carbonated water, tasted it and sure enough! Just bulldoze this place enough already. If the employees and owner don't give a Sh%# why should I? read more

Ordered a hot fudge sundae and 2 cookies...waited 18 minutes for the cookies only to be stale and smushed together at the bottom of a brown bag read more

The customer service sucks. They are rude. Will never be going back. I don't understand how hard it is to change the menu board so the breakfast food is showing and not lunch. It's only 8am they still have 2 hours before they serve lunch. read more

Wow! This is definitely not fast food! Drive Thru was terribly long, unusually slow. We went to pay with a gift card (loaded with cash) and they claimed there was nothing. First of all, we broke a rule- no food from restaurants "inside" gas stations. Perhaps this was an issue? Either way, my kid wanted a Happy Meal and where else was there to go? Simple order that apparently was difficult to make. However, the food was hot. We didn't get the french fries with this order, sending us to walk inside. Why oh why didn't we check the easy order before we left drive thru? I don't know, I wasn't driving. What I do know is that this is the first time in a long time--- that McDonalds missed something on the order. Yes! The french Fries! Who doesn't love their french Fries! That's the only indulgence I allow myself once in awhile. Sadly, we will not be returning. We will also be following our rule - no gas station food. Even if it's a famous restaurant! read more

Absolutely the worst McDonalds in a 25 mile radius. Very slow, staff acts like they don't care at all about wrong orders, slow orders, backed up drive through... just waited 20 mins for 2 sandwiches and 2 fries... 6 orders were filled ahead of mine. DO NOT go here if time is at all an issue... not FAST food by any stretch of the imagination. I see very evident lack of leadership or caring by anyone there . Too bad! Stay away! read more

Everytime single time I come to this location they screw up my order in some way. I think their qualifications for hire you must be ignorant. Never going back. I will drive out of my way before I go back. One manager there names T was rude and has no clue to what I said. She couldn't repeat my order after giving it to her. read more

Thank you so much!!! The Happy Meal you fixed for me so I could have 10:30 lunch with my granddaughter!!! She was excited to have her Happy Meal for lunch and not hot cakes!!! read more

We pulled up to this McDonald's at 11 am and waited in a super long line just to be told they only had drinks and desserts at the moment. How does a McDonald's not have one food item for sale??? read more

This is the worst McDonald's I have ever visited. Poor customer service. They are very slow. There is no greeting upon arrival, you stand at the cash register waiting for someone to come and take your order even after someone has looked at you multiple times. read more

terribly rude... placed a mobile order before breakfast ended and when i got there they were unable to give me my food because i arrived at 10:30 and breakdown ended at 10:29... when i said i was already charged fir the order she said "oh well you have to go online to try and get a refund" 0/10 will not be coming back read more

I would give zero stars if I could. They never get your order right, the bread is stale, and the place is nasty. Stay away.

This is the worst McDonalds ever! I have learned to check my order since they are notorious for deleting ordered items. Tonight I ordered off the menu, bacon quarter pounder with cheese. What was missing? The bacon. This place never gets anything right. Stay away from here. read more

Service is a hit or miss at this location. I always check my order before I go because they tend to get it wrong. They have been there so long you would think management would have corrected it by now. read more

Ugh this place. The employees need some training in being considerate.

The customer service here is terrible. Plenty of times I have received cold food only to return it to a staff that was laughing about it.

Worst service ever especially if you go after 6pm they have no managers and they let the special small bus children work because they have ruined 3 simple orders and a milk shake. They can't get a Big Mac or a quarter pounder with cheese right (it needs cheese) and a milk shake. Avoid at all costs if at all possible they are mentally challenged save yourself the trouble and go anywhere, anywhere else because they are mentally inept, and if you can't make a pre made burger or milkshake you should probably just give up... read more

This is the most terrible fast food store i have ever been to! McDonald's is very delicious and i mean VERY delicious! Very unhealthy though!! read more