5/29/22: We stopped by today on our way down the highway. Drive thru line was moving pretty quickly. We ordered a double cheeseburger bundle only cheese/ketchup & a 6 piece nugget with bbq sauce. Simple, right?? The nuggets were OLD, hard, and cold. BBQ sauce couldn't even help them go down. The cheeseburger had EVERYTHING on it AND THE CHEESE WAS OLD/COLD. We noticed this as soon as we got back on 95, so there was no turning around. That was a total waste of money. The fries were the only thing edible today. So, I'm updating my review. read more

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There's fries everywhere. The cashier doesn't even know the menu. Couldn't even get what we ordered he said "we don't have the Cesar bacon McChicken not that I know of" he didn't get our order right and gave us oily cold fries read more

I think someone in the back drug my sweet tea and it taste like fireball I'm mad because I got it for my kid

Stopped for a quick snack break and McDonald's hits as always! The fries came out piping hot and fresh. Took a star off for my snack wrap having too much tortilla and not enough chicken but can't really complain for the price. Clean and fast service. read more

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This place is a pig stye! The bathroom was so disgusting that I almost turned around and didn't order. I hate a place that after you order and they charge you they tell you they don't have it. This is usually a big time waste. Food was ok. Not really fresh, but not stale either. Overall, I will look for a new McD's on I-95 between Richmond and Petersburg. read more

McDonald's - Fast Food Near Me - Richmond, Virginia

IYKYK..in just you don't..it was your typical McDonald's, not out of the ordinary, usually not my first choice, but was traveling and stop for a quick pit stop, no complaints, no wows either. The customer was friendly, the store floor was very wet w/caution sign placed. The food was hot. The restaurant was average, appeared clean for an interstate fast food restaurant. read more

Old McDonald had a fast food shop, e i e i o. And he sold lots of burgers and stuff. Located just off the highway in the south suburbs of Richmond Virginia you'll find this late night McDonald's which can satisfy your salty french fry needs - but the problem here is that on two occasions I visited things were totally different. The first time the french fries were hot salty and perfect, but the second time they were lukewarm and lacking salt, and when you only find out five miles down the highway you don't really feel like going back to complain or get fresh ones. read more

McDonald's - They sell mashed potatoes. Oh wait that's mashdonalds - Fast Food Near Me - Richmond, Virginia

First off, there is bland watered-down soda, burgers are smashed. The service is quite slow with the workers barely processing what's happening while orders are not being fulfilled. It is quite loud there with no staff even attempting to stop them. When I ordered they got my items wrong, some items were missing and some items were bit into. Would not recommend, 0/10 read more

We stopped here during our road trip to get some grub and use the bathroom as it's right off the highway. The food came out hot and fresh. The only thing is that they are very slow and the service was okay. The bathrooms were clean though. read more

Ordered lunch using curbside pickup today and I was missing a medium fry in my order. I went inside and told the cashier about the missing item and she told a coworker about the issue. This coworker comes over with a medium fry, inspects my bag, and drops the fries in the bag without saying a word. No apology, no have a nice day, nothing. Kind of defeats the purpose of curbside pickup if my order is missing items and I have to come in and talk to employees with bad attitudes and terrible customer service skills. read more

Wow! very efficient service. the employees seemed happy and polite. I pulled off exit 64 from a long road trip and had a pleasant lunch.

To the dark skinned man with the camo jacket on working the switchboard for the drive thru!! (Today just several minutes ago!) He needs to be a lot friendlier when taking people's order!! I haven't been to a McDonald's in a very long time and the fact that as soon as I drove up I was told to "hurry up" and place my order wasn't very good service. Constantly asking me if I was ready to order when all I was doing was just taking a quick glance at the menu to see what has changed in the time that I haven't been there (And I mentioned it twice!!) THEN telling me to hurry up because he had other things to do was appalling!! Then as I'm receiving my drinks I see him run over to see who I was, and I told him I knew it was him that was doing the order through the drive-thru while he was mumbling something while his coworkers were apologizing for him. He needs to be off of that switchboard and doing something where he's away from customers. And PS there was only ONE other car behind me that had pulled up seconds after me!!! I did include this on the McDVoice survey! I went "Karen" on that, because you just don't act like that with your customers. I'm all about people in fast food and retail getting paid more, but people like him does not deserve $15+ an hour!!! read more

I placed my online order through the app. I went to pick up my order inside, and immediately noticed that the employees were rather slow and the orders on the electronic board were piling up. I saw my order number on the board and waited very patiently for it to be prepared. When the employee finally called my number, she ended up not giving me my entire order. When I informed her my two drinks were missing, she appeared bewildered and had no idea what I was talking about. Another employee looked at the board and told her to give me two large cups. She confusingly complied. I surely will not be back to this McDonald's and will try the Burger King right across the street instead. read more

My husband went to this McDonalds to get us dinner and went through the drive through. He got back to our hotel after getting the food, and my daughter opened her burger and found they only put one bun on the burger (no top bun, only the bottom) and ketchup and mustard when she asked for only mayo and cheese. Simple request, really. I'm extremely disappointed in the quality of the food. Get it right McDonalds. read more

I stopped here to let my dogs out, get some food, and use the restroom on my way south. I went to the women's restroom and saw the most gross dirty bathroom (see pic). I decided not to eat here since they can't seem to keep anything clean. read more

McDonald's - Two trash cans (front and in the background) overflowing with trash. Trash all over the ground outside - Fast Food Near Me - Richmond, Virginia

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Clean store and very polite and customer service is on point! Nuggets were fresh and hot fries was hot and my burger was very tasty! Thank you for the great food experience on my sad trip to New York nothing makes me happier than having fresh food. read more

I visited here on an early Sunday afternoon. My babe wanted a burger and fries. The drive thru was fast from placing the order to picking it up. I thought check the order to make sure it's right that was entirely too fast. But the special ordered burger was on point and the fries...hot, fresh and pretty!! You know when you can tell the grease was changed recently. Yeah the golden fries they're known for. I tasted one and immediately circled around for my own large fry. Just as tasty as the first order. It's hit or miss when dealing with McDonald's, but this was my first time here and it definitely deserves 5 stars. From this visit alone, I'd recommend you stop by here. It's located right off the main highway. It's also next to a few gas stations in case you need snacks or gas before hitting the road. Enjoy | Have fun :) read more

This is probably the worst fast food restaurant I've ever been to. They can never keep an order straight and can't keep track of what item goes to which customer. Also, found a fly at the bottom of my iced coffee, how does that even happen? Disgusting. read more

I know the comments make it out to seem like some low income poverty disgusting place but the food hits, I mean come on its Mcdonalds, hard af to miss! I have had some slow ass service and ignorant workers but what do you people expect?! Its McDonalds! One that's open 24/7 at that! Any review that was written between the hours of 12AM to 7AM shouldn't count LOL!!! read more

Absolutely The Worst McDonalds Ive ever gone to! They will not take your order, they let you sit at the drive-thru order menu for hours even if they are open. Better management Needed ASAP! Its Unbelievable!. read more

Was ahead of schedule this morning for work and being a diabetic I have to eat. So I got off I95 and went to this McDonald's. After waiting 12 minutes in the drive thru line I had to leave because I was going to be late for work if I didn't. There were only 2 cars ahead of me. The parking lot was not full. No employee came out to let us know what the delay was. Me and many others just got out of line and left. I'm diabetic so it is imperative that I eat something. In the end I waited 12 minutes in line, did not get to place an order, or even get to the point of placing an order, left hungry and was almost late for work. Made it just-in-time. So very disappointed. I definitely will not ever stop there again in the morning, even if I have spare time because I cannot be sure to place an order. :( read more

Oh my gosh. What a gross place this is. We stopped on our way back home from a Florida vacation. We walked in an were greeted with a smell that was a mix of rancid grease and some unknown odor. The floors were just disgustingly dirty. We headed for the bathroom and the situation was even worse than the lobby. The bathroom looked like it hadn't been cleaned in weeks. Even the sink area was just too dirty to want to use. There was plenty of staff behind the counter. Your typical teenagers. They seemed more interested in joking with one another and talking to their friends than doing any actual work. We decided NOT to eat here at all. Thinking about it now, I really should have called the health department on this place. Avoid at all costs. read more

This Mickey Dees is a precious one just because there is nothing else around here. But the coffee tasted fresh and strong enough for my taste and the hash brown was crisp and yummy! read more

We waited in line at the drive thru for quite a while with 5 cars behind us when we realized that 6 workers were standing outside smoking. Seriously, everything got put on hold because they all had to have a smoke break at the same time? read more

McDonald's - The reason we waited at the drive thru (with 5 cars behind us)forever. 6 workers had to have a smoke at the same time. - Fast Food Near Me - Richmond, Virginia

Eh I still like Mickey Ds occasionally. Egg mcmuffin is not a bad healthy option at 300 calories. And the cheeseburger has addictive properties. read more

I stop here a lot. It's on my way to work. I'm reading the reviews but honestly I've never had any issues. I guess it has low stars because people rarely post their good experiences, mostly just the bad. read more

Pathetic. Didn't get 2 of My burgers went to the door he looked at me and ignored me then the drive-through was too slow to wait. If y'all didn't lock the doors i would rocked both you bums. People like y'all don't deserve 10$ a hour lol read more

I come gere very morning for breakfast BUT my issue is always at lunch. I just wanna say when someone asked for a burger w ketchup only and absolutely no pickles bc of allergic reaction it does not mean pick the fucking pickle off the burger. It means make it fresh without it ever touching sandwich. I work hard for my money and damn if i wanna waste 6 dollars on something that cannot be eaten. I will no longer ever again go to mcds on willis rd. Plz send your employees to same trainning as chick fil-a crew goes to. I see a law suit from someone hitting that store bc of laziness.. read more

I went thru the drive thru just before 6:30 on 12/14 to use a code for a free item. I had to say part of my order three times as I was disturbing the order taker from whatever with my nsignicant order. I get to the pay window and have to tell the code to the cashier. Then, I had to put my card in the scanner sitting outside the window. I get to where I pick my good up and the worker has his back to me the whole time and can't be bothers to say hi, thank you, or kiss my ass. There was a Hardee's on Parham that had the same customer service or lack thereof. You know what happened to it? It got torn down brick by brick and is now a Chick-fil-A doing constant great business. Customers are the reason you people have jobs. I will take my business where it is appreciated. read more

If I could give less than a star I would, this place says it's 24 hours, 5 people inside the building with headsets on but no one answers, they chatting and turns lights off. Honestly ppl should really care about its customers and hire some people with compromise. read more

FUCK THIS MCDONALDS. always saying they're closed or out of something when I know they're not. Who tf is out of French fries ?!!! And never answer this phone. 0/10 stars fuck u ! read more

Slow and food had to much salt. I would not recommend them. Nasty place also. I wouldn't trust to eat that sick food. Make you fart and burp at the same time read more

Husband came for coffee.....got the coffee and left. We went through the drive thru so not much to say other than he liked the coffee....lol

After a long day decided to go here for a quick meal. Placed a large order and it did take a few extra minutes but it was worth it. Would go here again and recommend. read more

I don't expect much from a fast food place, but this one just pissed me off. I walk in, and first thing I see are employees behind the counter having loud personal conversations with their friends who were not at work. Not only is that unprofessional, but its also distracting. I tried placing my order, and the lady was engaging in mindless chitchat with her friends while taking my order. It was loud and inappropriate, and I had a hard time trying to convey my order. The manager didn't do anything to suppress the noise, and there was no customer acknowledgement whatsoever. I got the majority of the things I ordered but had to remind them of certain items on my receipt. I'm so glad that was just a stop over because that was just aweful customer service. read more

this is the most nasty place you can ever eat at the mangers are so rude and so is there staff the want to play around with each other and you will be seating in the drive thro for at least 20 mins and no one ealse in line there food is so nasty when ever you get your food its only luke warm and when you call and tell them that you will bring it back they say no and they want your name so they can replace it but when you go back to get it you have another manger telling you off in there own way my father order 2 apple pies from them and they was burnt yes burnt and the inside of the store is so nasty .....you would think that being right off the interstate they would be a good clean place ...but nope...........if you want the best mcdonalds food and a clean place where the employs do care and get your food right all the time go to short pump mc'ds they are the best place .....we will travel to short pump to eat at mc'ds from here on out and we live on willis rd so that should tell you something read more