The chicken nuggets are not real chicken and are digusting with and without ketchup the lemonade id good but the overfill it and it spills and the fries are good but they give you like 8 fries in the happy meal and still like 8 if you get 2 small fries they didnt give me napkins or ketchup even though I asked for ketchup the photo doesnt have the chicken nuggets because I threw them out read more

McDonald's - Food - Coffee & Tea Near Me - Rensselaer, New York

Absolute joke of a management team. I waited 30 minutes, spent nearly $50, and my order was completely wrong with half the food missing. I was not able to go back to the store that night. After getting home, I called customer service and was told I'd receive a refund within 10 days once store management processed it. I was promised a follow-up call the next day which never happened. Instead, I received an email from Marlyn Voght saying their policy is to "go back if the order is incorrect." When I spoke with her directly, she was rude, dismissive, and refused to refund the order unless I physically brought the food back to the store. I explained the food had already been thrown away, and she repeatedly emphasized that refunding that amount of money was a big deal to which I responded, "Yes, I know. I paid it." So apparently, they expect customers to dig food out of the garbage just to prove their order was wrong. Completely unacceptable customer service. Franchise management should be embarrassed that this is how customer complaints are handled. read more

I don't know what the negative reviews are about. The staff here were very polite and the food was fresh. Nothing bad to say at all

This McDonald's is so disgusting and the people are very mean also why is it so expensive too? I don't recommend coming to this place and the food taste dry. read more

Employees picking food up off the floor serving it to customers manager on duty playing on his phone while putting food items in bags with no gloves Employees rude as ever very unsanitary read more

Our local McDonald's is at it again. Besides a one-star rating and a drive-thru that takes a half an hour to complete, they are falsely advertising that they have the Buffalo Bills Mafia boxes still for sale. I just ordered one to find out that there are no more boxes and no one said the boxes were no longer available. As a buffalo fan I just wanted a box. I feel like I should be reaching out for legal advice about a lawsuit against McDonald's Corporation for false advertising. If the lawmakers in our area want me to keep shopping local, something has to be done about this CD Behavior from our crappy McDonald's. read more

McDonald's - Once again our friendly neighborhood McDonald's is at it again. - Coffee & Tea Near Me - Rensselaer, New York

Waiting half an hr in drive thru and my biscuit on my sausage biscuit was so hard, I couldn't bite through it, had to kind of tear piece off ! read more

Long wait even after ordering on the app trash not taken care very stingy on ketchup.talkef with GrubHub driver what said they never have her orders ready which cost her in tips even though not her fault read more

Consistently bad! Over the last few years we have stopped in every few months hoping it's gotten better, it never has. Can take 10 minutes just to place your order in the drive-thru and then another 20 minutes just to get to the first pay window. Not during peak meal times but at 2 in the afternoon or 9:00 at night. Food quality is very inconsistent. That's if they have the items you want to order. When you finally get your food, it's cold because it's been sitting. Fast food shouldn't take 30 minutes and be cold. read more

The worst Mcdonalds... The staff shut the drive thru down so a couple of them could go outside and smoke a joint. There was like 3 people mopping the dining area while all this was happening. Sat here for like 20 minutes before it started moving. Finally got to the speaker to order, and once again was told "Ill be with you in a moment" so he could switch over to the other side and take 3 peoples order ahead of mine rather than alternating, these 3 people have not been here as long as me at this point. I miss the McDonalds on South Pearl St. They were always on point. This place is a circus, one so bad all the kids are crying. After waiting a half hour, i get told they only have chicken nuggets and fries because the grill was down. I'm pretty sure McDonalds doesn't have a grill. Maybe they were smoking more than a joint? read more

I went here on a Friday close to 5pm. Walked in the door, right up to the check out and placed my order. I noticed about three other individuals waiting around for their order. And about three tables taken with people already eating. It took me over 15 minutes to receive my two cheeseburger combo and four piece McNuggets When I say 15 minutes, I'm being generous. I think it was 20/25 minutes. When I shared this experience with another person, the response was "Oh. everyone knows that place prioritizes drive thru service. Oh... the two others that were waiting for their order when I arrived were still waiting for their order when I received mine. read more

HORRIBLE ON EVERY LEVEL!!!! Always out of food items. McFlurry machine is always broken or turned off. I guess turned off... just because. Restaurant doors are ALWAYS locked by 5:30 6:00. The employee who told me that tonight, said they had an "incident" in the restaurant. He also said he had permission from the franchisee to close inside dining early....every day!!! Lol Either this owner needs to be booted from the franchise or the owner needs to go and take care of his business himself!!!!! And fyi....this place is never clean!!! read more

The WORST SERVICE OF ANY McDonalds!!! 30 minutes waiting on drive thru line and they still get the order WRONG! AVOID THIS PLACE!!! read more

I took my grandkids in on July 1st at 3:15pm. The kitchen floor was a disaster, food all over the floor. Dirty tables in the dining room. I started to put my order in at the kiosk, couldn't find the combo's, asked an employee, she didn't know where the combo's were located on kiosk, so she took my order at the counter, she rang it in wrong. I noticed on the receipt it was wrong, so she rerang the order. I ordered 4 plain hamburgers, they were made wrong, I brought the food back and had it remade. The buns were hard. Kids picked at the food. I should have just returned it and got my money back but at this point, I was just done. I called the restaurant 3 times, no answer so I called the phone number on the door that is listed as the owner's phone number. I spoke to a woman and told her about my experience. I asked her to have the store manager call me, it is a day later, no call as of yet. I will never go back there again. read more

Dont eat here they pretend to be closed and put hair in your food also has super sick potholes in the drive thru my car almost gets sunk trying to order read more

McDonald's - Dont eat hear they pretend to be closed and put hair in your food - Coffee & Tea Near Me - Rensselaer, New York

If you use the drive thru, DO NOT let them tell you to park in a spot while your food is getting ready. They FORGOT me. Went inside to see what was up after 15 mins of watching every other drive thru car get their food with no issues. No one even knew I was out there. Was a mistake giving this place a second chance to begin with. Definitely won't be back now. read more

Been here twice in the past week. This place is a dump. It's filthy around the entire restaurant. Literally, every table we wanted to sit down at was dirty. The bathrooms are even worse. Urine all over the mens room. When you walk out, there's some sort of grease on the floor that makes your shoes slippery. I would never come back here. Whoever owns this place should be ashamed and whoever "manages" it should be fired. read more

McDonald's - seating and tables in front of a window - Coffee & Tea Near Me - Rensselaer, New York

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Drive thru is painfully painfully slow. Waited 20 plus minutes for a Diet Coke multiple times.

I went there hoping to get a big, fat, moist, lucious, delectable, yummy, delicious, huge, thick, meaty, greasy burger, but instead they gave be french fries and a piece of bread with a LITTLE bit of meat. ONLY A LITTLE. Mac Donald's: I hope you lose your keys so you're locked out of your house. I HATED MY MEAL. Worst food I've ever eaten, but a man I saw there changed that. If you see Joe at the MacDonald's in Northern Seattle, make sure to say hi. He personally escorted me to my car and gave me a kiss. Best man I've ever met. Love you Joe! XOXOXO read more

Absolutely the worst manager I have ever seen. The most unprofessional environment I have ever encountered. The way they were are arguing with each other in the kitchen and the way the manager the one guy that needs to hold it all together left to go sit in a booth because his workers weren't doing their job fast enough or correctly. I didn't even bother paying for my order. I just left. Absolutely the worst McDonald's I have ever been in. That manager and most of the employees should be replaced. Absolutely no I excuse to act that way. So unprofessional. So disrespectful. So discussing. I want the manager that was working on April 24th to read this comment and know who exactly I am. David Repko. The tall white kid that he was looking at for a good 15 minutes without even asking if I was being helped. read more

This is the worst McDonald's I've ever been to. I've tried it a few times and ordered different things. It is always terrible. The buns are stale, the burgers are never hot, yet they are over cooked. It's just absolutely terrible. Fast food isn't great to begin with, so when it's really bad fast food I've actually had to spit it out. Horrendous. read more

Went through drive through were they were only accepting mobile orders I put one in. Pull up to the second window girls nasty doesn't even speak I open my bag of food my burgers solid cold like rock hard so I pull back around explain that to her she has me pull around again where I get this other rock hard sandwich I gave up at that point. Fries were soggy and cold I asked her to make it fresh or give me my money back and she would not help in any sort of way. Now I'm not the type to leave a review but if I could give this place 0 stars I would. read more

McDonald's - a hand holding a cheeseburger - Coffee & Tea Near Me - Rensselaer, New York

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Slowest fast food ever. I've been standing here for 30 minutes. My number came up 10 minutes ago but the bag is still behind the counter. And everyone else's orders are taking forever. This is ridiculous. They're waiting for apple pie, the woman says. They should warn you on the menu if something takes half an hour to prepare, at the fast food place. read more

McDonald's - A bunch of BS - Coffee & Tea Near Me - Rensselaer, New York

Guy that works there got upset when I asked for no mustard on my burger and came to the window multiple times to tell me I was a bad person and need to grow up. Was yelling at me through the window and to his employees saying it was my fault there was a line when there wasn't a line until I was waiting for my food. Asked me how old I was which is 17 telling me I shouldn't act how I do when I calmly apologize after he yelled at me multiple times. (Food came out cold and he didn't let me finish my order because I was "rude") read more

I called and asked to speak to a manager and a guy named Sam said he was the manager (not so sure about that one?). I called to let him know all my food was stale and I had to throw half of it away. The issue was lunch just started so it should be fresh but whatever... my main concern was the guy at the register was pocketing everybody's debit card receipts, he had a wrinkly shirt, and his face and his hair was all dirty. I watched him wait on people after me and pocket their credit card receipts. Terrible McDonalds! I had no choice but to rate them "1" star. read more

i went there with my daughter i paid with $100 bill and only got $50 back. i ordered 2 cheesburger meals one medium and one large i know for a fact its not $50 for 2 meals so i go in and because drive thru didnt give me a recipt they had to count the drawer and it will take a while i was told. i waited and they come out and tell me it was over $10 and say thats all they can give me without a receipt. ok so 2 meals is $40 yea ok anyway i go well ive been here a hour my food is in the car cold can you remake it if i go grab it they say yes but then still give me the wrong stuff. last time im going here. read more

Never has anything out of soda juice and the ice cream machine hasn't been up in months

Literally. The worst run establishment I have ever been in. This has been going on for months now. Owner name and number on door. She has to be getting calls. I sent a few warnings to McDonald's headquarters. They just refer you to the location. They don't seem to care much either. read more

This place had very slow service and most people had missing food in their orders. Most of the time there wasn't even a cashier at the register. 1.5 out of 5 stars. read more

I stopped on my way home at night, 9:35 pm to grab a meal for my daughter. I pull to the drive through bc looks like the lobby is already closed (9 pm close time), no problem Ill order in drive thru. they come on the speaker and tell us that they are only able to do door dash orders. WHAT?? If you have to make them for door dash why can you not make them for the drive thru, this makes no sense. I am not going to pay extra for door dash. There is an issue every time I come to this store. A couple months back, we ordered a cheese burger and when we got home we had a bun with a slice of cheese and no burger. How is that even possible. Very disappointing place. read more

was asked "do you neeed something?" yes i need my food tf i been standing in the drive thru for 20 mins

I just wanted a nice ice cream on a hot summer night. So I opted for the closest McDonald's I just wanted ice cream really fast but guess what it's a 20 minutes to go to the driveway thru. The only thing I ordered was a hot fudge sundae and it took 20 minutes to receive it. there was also a skunk on the property which was scary. I understand it is a pandemic but every other fast food restaurant seems to have their shit together beside this one. Do you not recommend this place. read more

McDonald's - Hot Fudge Sundae - Coffee & Tea Near Me - Rensselaer, New York

25min wait for two sandwiches with rude staff. Very unclean as well. The staff manager and store manager do not seem to take pride in their establishment and providing good customer experience which is unfortunate. read more

By far the ghettoest and rudest damn place ever. Say for 8 minutes at the window and then finally drove to the window to hear the manager say we don't take orders at the window. Yll can kiss my ass. The food was literally soggy and disgusting. And I will not be ever ever coming back to this McDonald's. So disappointed and dissatisfied. read more

Writing the review in the checkout line. sat in same place after paying for 15 minutes, and still waiting. Not the first time this has happened, but it will be the last time. read more

Very sad to say how bad it was today. It's my closest McDonald's by far but I'll drive far and wide to not go back. My big Mac had a bottom bun that was rock hard, that's never happened to me before at any location. There was no ketchup out, so I had to wait again and ask for some. They did not include the sauce for the nuggets I ordered. The self order kiosks were down. The place itself wasn't clean. The staff did not seem like they wanted to be there. Serious changes are needed. read more

CLOSE THIS LOCATION OR FIRE STAFF ! Personally, I have not been to this location in months considering it's close to my place of employment. Wait time has always been super long, you place mobile orders when you might as well have waited to place your order in person. But this trip today, August 17th has solidified I will not waste my time or money giving this location " another chance ". Place a mobile order to get to the location and see they've cleared out all the orders meanwhile they're not ready so stop trying to cheat your systems as if you guys don't have slow service. Their Team Members don't ever acknowledge guests waiting so you're pretty much just waiting and guessing which order may be yours. Today, I order a Big Mac and Fries, I get back to work on my meal and I'm a few bites into this Big Mac and wonder what I'm chewing that just won't break down so I go to grab and I'll be! A piece of plastic that must've been cut from a dressing or sauce bag that somehow ends up in my burger. HOW ?!? So piss pour this location is still open and has some of the same staff members considering I know stuff like this has been reoccurring for MONTHS! GET BETTER !!! read more

McDonald's - Piece of plastic found within my Big Mac. - Coffee & Tea Near Me - Rensselaer, New York

Sat in the drive thru for 5 minutes waiting for someone to take my order meanwhile cars are lining up behind me and the other drive thru lane. After 5 minutes drove up to the first window and a young employee tells me that aren't currently taking orders because of an issue in the kitchen. I asked him if they were going to tell all the cars lined up out there and his response was you can come in and order. So in I go and there are 4 girls waiting to order being completely ignored, turned around and left, went yo Wendy's and was in and out of the drive thru line in less than 10 minutes. Needless to say I will not be visiting this McDonald's again. Management should seriously train their employees better or have an adult on site! read more

Slowest McDonald's I have ever been to. I have been to many McDonald's, even in Europe, and every morning that I go to this one, it is still the slowest! Staff seem uninterested in what they are doing, and to make it worse, they seem like unsure of what they are doing. I keep going back if there is no line, in hopes things have improved. Sadly it usually ends up in a 15 minute wait and a line of cars back to the drive up menu when I finally get my food. read more

Slow service, 10min wait at drive up before pulling around to walk in. No Shake because machine breaks every two days I was told. Disorderly kitchen. Etc etc. read more