This location has since updated the interior and exterior of the building! A very nice location now. The only draw back is the large number of homeless, but that will happen when a location is this close to downtown. read more

Worst mcdonalds ever staff dont care and theres homeless everywhere. Wait time takes forever and the staff argue amongst themselves while tthe customer wait and get angry. Always an angry line waiting fir they food. Never a cashier in sight read more

Service is ass I was in drive thru no one answered me I got to the window didn't wanna take my order there I saw the guy take 2 other cars orders and I had to come inside to order talking about pull around read more

First the lady at the drive thru had an attitude and they got my order completely wrong I order a plain spicy Mc chicken with large fries and a large orange hi-c they got it completely wrong they gave me Mc chicken with extra mayo small fries and small drink plus the lady looked mad when she gave me my food I do not recommend this Mc Donald's read more

McDonald's - I order large - Fast Food Near Me - Raleigh, North Carolina

This is a recently renovated McDonald's in Downtown Raleigh. It has a high sanitation score and is clean. Restrooms are for customers so I buy items here. They are just very slow with service. Taking orders and preparing. This is also a big homeless spot and they take up most of the seating. But it is nice having a cheaper option to stop downtown for a quick bite. read more

McDonald's - a fork on a table in a restaurant - Fast Food Near Me - Raleigh, North Carolina

See all

I honestly can not recall ever being in a more disorganized and chaotic restaurant in my entire life. I stopped by last week to get a mango-pineapple smoothie. That was all I wanted. I first tried ordering using the kiosks. They were all lit up, but none of them would take an order (the first one I tried rebooted as soon as I touched it), so I waited in line to order in person. After a few minutes, I placed my order and joined the large number of people ahead of me who were waiting for their orders. We all waited. And waited. And waited. Orders trickled out, and roughly half the people I saw pick up their food ended up coming back because the order was wrong or incomplete. The level of annoyance and frustration in the room was palpable and uncomfortable. One DoorDash driver said he had been waiting 15 minutes, then discovered the food he was supposed to pick up had been labled with the wrong receipt and had been sitting there the whole time. I waited over 20 minutes (no exaggeration) for my smoothie, and it finally popped up on the order monitor as completed, but it hadn't appeared yet. When I was finally able to flag someone down, I told her what I was waiting for, and she said, "Oh, we don't have mango-pineapple smoothies today. I can make a strawberry-banana if you want." I said yes, and within 3 minutes, she was back with it. I'm perplexed as to how an order for something they don't even have is processed, pops up on the "in progress" monitor, then progresses to the "completed" monitor. I went back a few days later because I knew I was going to post a review, and I wanted to see if my experience was a fluke. It was 2:30 p.m. on a Tuesday, and I approached the counter to order and waited. And waited. And waited. No one came to the register. Workers were buzzing back and forth in the kitchen, and I made eye contact with a couple of them, but no one acknowledged me or said, "Someone will be right with you." I glanced at my watch when I got to the counter, and I glanced at it when I finally called it a day and left, and a full five minutes had passed with no interaction at all with anyone, much less an order. There were two people behind me in line, and they had been there the whole time as well. When I left, I turned to them and wished them luck! My impression both times was that they seemed totally focused on the drive-thru, which seemed to be running smoothly, and the dine-in customers were an afterthought. And not to be totally negative, the restaurant appeared to be very clean, and the smoothie I eventually got the first visit was pretty good. read more

This is my almost favorite place to go for the food please go to McDonald's if you never tried it you will instantly fall in love with it. The service is great the people are nice and are sometimes gentle. read more

This review is for the McDonalds on Capitol Blvd. I ordered a Fish Sandwich and it WAS fried HARD! I see VARIOUS...DISGUSTING reviews...AND pictures...of McDonalds Food! If I wasn't...TOO TIRED, after ordering...after work, I WOULD HAVE... rec'd MY MONEY BACK, and THREW the SANDWICH AWAY... in "their" faces!!!! I ONLY ORDER... the Fish Sandwich! I could have INTENTIONALLY rec'd the sandwich...AS WELL, be cause I asked the STUPIDASS...at the Drive-thru..."How Much?!" These EvilASS women here, WOULDN'T be SURPRISED... if it was intentional! No MORE NASTY Fish Sandwiches for ME! From NASTY McD's! read more

Once again, I got a problem I did not receive my breakfast and they must've delivered to somebody else. I never received it. I'm done! I will not recommend y'all to no one. read more

Probably the worst McDonalds I've ever been to based on the customer service and wait times. Ordered a cheese burger, coke and 6 piece nuggets. The turnaround? Not 5 mins. Not 10 mins. Over 15 mins... I went up several times to check and despite being polite and cordial about the order was literally greeted with blank stares and not a single word. They literally just mumbled and walked. I'm not a avid reviewer or enjoy flaming places, so you should consider that. I'd post less than 1 star if it were humanly possible. Someone should seriously flag this location with corporate. It's a brand liability. And whoever Carla B - she's incompetent. Looking at the reviews this is not an isolated issue. But she writes a good boiler plate response.. Reported to corporate. read more

This place is kind of grim, but it's also a regular McDonald's that works mostly like any other one (except no self-serve drinks and dire warning signs about how many refills you can get). I hadn't eaten all day and arrived nearly late to an event at the nearby performance center. This was the only place nearby on a Sunday night that seemed likely to be quick enough. Some of the outside signage is burned out and there's more than a couple panhandlers nearby, but I guess you can get anything off the normal McDonald's menu (which is pretty bad, but same as anywhere). The floor was very dirty inside, but I did see someone slowly sweeping. It's not much worse than any McDonald's, and with a useful location! read more

Tell why my brother ordered a 4 piece chicken nuggets and he got the box filled with some sauce and NOT chicken nuggets. Do better McDonald's. read more

They have a parking attendant to make sure you don't leave your car here and go some place else. The restaurant was clean enough and it was just your typical McDonald's. I came here for breakfast and I almost always order their Sausage Egg McMuffin so that's what I got. Their coffee was nice and piping hot! After eating my meal, I drove over to park at a nearby parking structure before heading over to the convention center. read more

McDonald's - Sausage Egg McMuffin - Fast Food Near Me - Raleigh, North Carolina

Fast food. Ha Ha. Had to wait over twenty minutes on the drive through for my breakfast

They have no right calling this place "fast" food. Waited 45 minutes in the drive thru. The lady at the window decided to have a 30 minute conversation with the person in front of me. Looking through the window, it was pure chaos. People were yelling because they'd also been waiting almost an hour, workers were barely moving while the manager was the only one trying to get anything done. So many employees walked out deciding to take their breaks. I will absolutely never be back. read more

Did curbside pickup for breakfast and it took 18 minutes plus the items were wrong not the first time I've had issues with this location. Tried to call at minute 7 but No Answer and voicemail not set up. Super professional. Last time i asked for a refund and was told i would be sent meal vouchers but never received anything. Absolutely crazy read more

This McDonald's is terrible I went in literally for one coffee and other people were telling me they had to wait over 15 mins for their food they were extremely short staffed and not dismissing everyone else's order but I literally had one thing I asked a young man and he was very sweet and told me it was going to be made but when I asked this big husky biotch she said they had to go in order after I had been waiting ten mins she lucky I was running late for work and was in uniform or she would have got cussed tf out. Make no damn sense to be that slow read more

Let me go ahead and be the kind of trash that gives a McDonald's a bad rating, as if there's a McDonald's somewhere on the planet that deserves a good one. Seriously though - this one is horrible in ways that others I've been to aren't. Let's be clear - there is only one reason to ever go to any McDonald's: Your hunger is eating you alive and it's literally right in front of you. Okay, so that's two reasons, but you need both or you're just gross. Actually you're gross anyway. But allow me to continue... I stood at the counter for 5 minutes before my order was taken. There was nobody else in line with me, at dinner time at this McDonald's in the middle of downtown Raleigh and next door to a university. Once the moment finally did arrive, I got the distinct sensation that the person taking my order could barely be bothered. I can live with no please and thank you, and no smile... but don't then practically throw my receipt at me and walk away #jussayin. So there you go. At least this Big Mac, that I'm eating while I write this, doesn't taste any shittier than any other Big Mac I've ever had. Thanks for reading. Time for me to go take my blood pressure and cholesterol lowering medication now. Peace! read more

This is the THIRD DAY IN A ROW that I have been disrespected as a customer from this establishment/location. There was no need to SLAM the drive thru service window in my face. I wasn't sure which window to go to and instead of kindly telling me, she YELLS and orders me to pay attention next time. This location needs ENTIRELY new staff! read more

The food and service was great and it looked soo clean in there great experience I'll be going back

Said they were closed before closing hours. A disgrace. You just lost a loyal customer. I'm going to Burger King. If I could leave less than a one star... I WOULD read more

I went October 30th 2022 at around 6:50pm, ordered but from the start the lady at the drive thru had a bad attitude . I ordered a kid 4 piece I asked for no drink & she kept questioning my order with attitude when i get to the window she charged me for a drink. Yes it wasn't a huge charge but that isn't the point. I didn't care about the cents just horrible attitude. Does not have to ruin other peoples days like that. read more

I gave a star only bc I had to in order to give the review, I had a mobile order. I wait 15 minutes for it, the order was wrong. Went back and waited inside, and got ignored by the cashier. They took so long that the part of the food they got right ( the fries) were stone Cold. read more

This McDonald's called my beautiful family ugly and then when we walked away to a different place to get some quality ice cream from a machine that WORKED, they had our cars towed. Worst McDonald's I ever been to, 0/10 would not park or eat here anymore. Emphasis on park tho cuz srsly they'll tow ur shit don't do it read more

Last night, I stopped at this McDonald's location. This by far is one of the worst McDonald's Restaurants ever! I had a survey coupon for a free pie that I attempted to use at this location. I was told by a rude employee that I couldn't use it here, because it didn't come from this McDonald's. I politely told her that I use survey coupons all the time at the different locations. She then talked to another employee about it and then came back a short time later and told me that it was unreadable. I then asked to speak with the manager about it. She told me the manager would not honor the coupon. Really???!!! You are going to lose a customer over a .99 cent pie??? So much for customer satisfaction!!! Is it any wonder why there is always a line at Chick Fila and not at most McDonald's? I will not be returning here! I should have gone Sheetz instead since Chick Fila is closed on Sundays! read more

Damn mcdonalds, pay your staff more... no wonder your running on a skeleton crew and it takes forever to get any food. Will not be coming back here in a hurry read more

Just wanted something quick late at night and we were better off going to a nice restaurant downtown. This location is slow and unfriendly. The inside closes at 12am and the drive thru closes at 1am. read more

I had to stop this morning to grab a Caramel Frappe and the normal McD I go to has been absolutely awful, so I thought I'd give this location a try. The McD in downtown Raleigh on E. South St (off Wilmington) is awesome! The drive thru was fast, efficient and when I got to the first window, the woman was so friendly and in such a good mood! Considering it's early in the morning, it's nice to have someone who makes your morning better by chit chatting and being genuinely happy. I've had such a bad experience at the McD on Western Blvd that I was nervous to even go to this one, but it was worth driving the extra miles to get better service! I highly recommend this location. read more

The worst service. You have to wait forever for your food. I saw a gentleman with his kids and say just give me what you have prepared because I have to go. Dang thats horrible. This place needs to step it up!!! read more

Stupid me for getting hungry in the morning. If you're not giving this place 1 star then how is this one better than a location in a decent area? 20 minutes after I ordered I was still waiting for my food. I was asked to park in a spot and wait but what I was really doing was being fooled. They're only used to serving nickel coffee. By the way if you're spending 50 cents in gas at the drive through and 75 cents for coffee you better be handing out a 5 star because you believe in something magical. read more

Terrible. Waited 15 mins and didn't even get to order. Worst McDonald's I've ever been to. Never again

Worst McDonald's in the city! If you ever decided to go there the only guarantee is that you will be disappointed. Save your money and time and go elsewhere . Service and product is just consistently horrible! read more

This is for the early morning of Thursday, June 1. The restaurant hours posted on their drive-through window show that they're supposed to be open until 1 AM. I showed up at 12:25 AM and they refused to serve me even though after I asked if they had any issues with their systems where they had to close down the store they said no. They blatantly just refused to serve me for no reason other than they felt like leaving early and going home. There would be no love lost on my part if the manager and employee working this shift were disciplined for this. I wasted my time and gas driving here because it's a location that supposed to be open late only to leave without any food and with less gas in my tank. read more

This location had the worst customer service I have ever received. We stood in line for 20 min and finally got to front of line to place our order. We ordered two mochas not a large order by any means. We moved to the side quietly to realize the customer behind us walked up placed order and got his food immediately. I let this slide then I received our drinks without straws and was told at counter that she had given them to us as if we were trying to steal them or something. Long story short I advise anyone planning to eat here to find another location unless you just enjoy bad customer service with an attitude. read more

After waiting for 20 minutes for a burger and a kids meal, the burger wasn't cooked, why wait so long for under cooked food? There was trash everywhere and several had to go back up because their order wasn't complete. If you really want McDonald's, I suggest going to a different one. read more

Just no... I would give 0 stars if I could. Unprofessional staff arguing and laughing in front of customers. Even the manager was involved in thr arguing.. Dining tables were dirty, the floor was dirty, and flies were EVERYWHERE!!! Flying around, even landing on the fries, on countertop. I wouldnt be surprised if flies werent landing on prepared food in the back. Needless to say we didnt eat here. read more

In the drive through i blew my horn to let her know the extra condiments for my meal to add salt to my bag and she yelled back in a aggressive tone saying "wait"! I only go for fries but they are rediculouse becouse the where cold after my "WAIT"!! and was still charged for extra sauce after the horrible service. read more

I needed to eat a late lunch downtown on a Saturday ... and there wasn't a whole lot to choose from. All the nicer places seemed to either not open for lunch at all on weekends or else they finish by 1:30 to 2:00. I stumbled on this McD's down near the Progress Center. As for the menu ... well, McFood is McFood, though the Asian chicken salad isn't bad as a quick, healthy-ish lunch. The place was clean (enough). What more can you ask of a McDonald's? At least it was open :-) read more

I normally have good experiences here. The drive thru girl this morning has no customer service. Her attitude is indicative of the product quality. I ordered a frappe. Every time I have come here and she is on the frappe machine, she never mixes it up enough. Try a little harder. read more

Worst freaking service ever... Manager is rude as can be.. Sanitation score is a low A.. Fly every where in here no clean tables.. They ignore customers.. I'll make sure next time I come to Raleigh to not come to this one again.. They need to hire a new manager or give her better training.. read more