Fries were undercooked and served cold. They should leave the fries in the fryer for the full time McDonalds recommends but for some reason they insist on pulling them out early. Service was extremely slow for what I ordered. The fact that giving this location 2 stars actually increases their rating says something. read more

In the daytime when you go to this restaurant Services fast. Sometimes slow, but the associates are more professional. You go there at night. There's young teenagers, cursing Snapchat on their phone while they're working and using racial slurs and just cursing. It's given very ghetto and untamed energy. sometimes when I have to go, I just go all the way to Jackson Street at night because this store doesn't respect the community that they represent. read more

I am very unhappy with how this McDonald's treated my child . A woman in a white jacket with pink lettering wouldn't accept a gift card ( didn't try to manually enter AT ALL, and didn't offer a receipt) it was a McDonalds gift card. Another woman i would assume a manager working the window (told her the wrong order, asked for a receipt that she wasn't given, she was given the food after telling her the order and was told she was wrong and she (the manger)had "said it correctly" which is inappropriate to say to anyone. I assure you it's not hard to use your brain and speak to people politely. No reason to be rude Especially for an order that costs about $17 read more

After 4 PM, the service is horrible. You order a cheeseburger they send you home with two burnt buns and a meat patty that I've been sitting there all day horrible service after 4 PM. read more

McDonald's - This was supposed to be a cheeseburger, but this is what I got when I got home - Fast Food Near Me - Pineville, Louisiana

I placed an order for a specialty coffee this morning on the app and paid for it ($5.16). Waited 25 minutes in line, had to leave because I was now running late for work. Called the store and nicely explained what happened and the worker told me that I could drive back (15 miles) and get the coffee but they WOULD NOT refund my money. read more

i went through the drive through with a gift card and was told at the first window it couldn't be used due to its state. i understand if you can't see the code or scan the card and it's unable to be used manually but this was not the case. she didn't even try it manually, just handed it back. i used my card and was also not offered a receipt. i got to the second window after paying and had to tell the lady my order because she said it incorrectly. she asked for a receipt to check our order, again i wasn't not even offered one when i told her my order she said "that's what i said". overall the customer service was poor due to lack of common sense. read more

Ordered 2 filet o fish and a chocolate shake. Shake machine broken as usual. Filets mangled and tarter no even on sandwich. See my pictures. read more

McDonald's - What a sorry job. - Fast Food Near Me - Pineville, Louisiana

See all

The manager was yelling at one of the workers over a simple mistake. The worker charged someone in the drive-thru for the wrong item. The situation was handled poorly, and the lobby was full of people. The manager told the worker to clock out and that she didn't want to hear any complaints. She said she didn't need the worker's help and could handle it by herself. I definitely won't be going back, knowing they treat their employees like that. read more

They forgot my pickles. And my fries were unbearably salty. And usually I don't make a big deal about these things but I really love pickles so this was very sad for me. read more

This place is horrible first of all the workers are disrespectful they are not kind. I had the collectors meal and my cup was defected I went inside to ask for a replacement the guy said there is nothing he can do. First of all he was unprofessional he ask me what then I asked to speak to the manager he said I am the manager. No name tag . He was dressed like he was a road guard or something and he looked and acted like a complete thug. I will not be returning to that mcdonald's horrible place. These people do not know how to talk to customers at all. They all need training read more

the workers are always rude and act like they are miserable at their job. i called to ask if the ice cream machine is down because i wanted to try the new mcflurry they had. they said it was open , so i drove the 10 min there. i get there and they tell me it's down and they can't make any ice cream. why tell me on the phone ten min before that it's working and i get there ten min later for it to be broke down? i personally just think this mcdonald is lazy and overall disrespectful. do better. read more

Slow service, very disrespectful, food was thrown into bag, not good attitudes from workers. ​

This is the WORST service I've received at a McDonald's ever. I don't know if the ones we have in Lafayette are just exceptional or this one just bad but I do know that I'm not likely to come back. As I type this, a manager is literally yelling at customers and employees alike. It's not loud, so there's really no reason for it. Seeing this, I know why the employees are rude, they're following their example. When I walked in to order, the girl walked up, didn't say, "hi", "can I take your order" nothing. She just looked at me and blinked. I started to give her my order and the woman she had just given her order to asked for napkins. The girl walked away, gave the woman napkins, then walked back and said, "now, what you want?" I repeated my order. She told me the total. I gave her my money. I was so done with this whole transaction that I walked away without my change. Our order came out and it's cold. Cold fries, cold nuggets, cold food. The only reason I'm giving 2 stars instead of 1 is because our order came out at least with all of the food we ordered. I come to Pineville once a month and I know where I am NOT eating now. read more

I am a doordasher. I got an order pretty late last night for Pineville location on highway 28. Doors to the lobby are locked so can only proceed to drive thru..well I stated who I was there to pickup for and the McDonald's employee in a very rude tone there's no one on our screen by that name. And kept repeating himself like three times and I said he had an attitude and he said I cursed him out and up to that point I hadn't but we exchanged words and he threatened to call the police on me and started reading my license plate number out loud as I drove off. That dude was tripping big time. He even made the comment I know who you are? What's that supposed to mean anyway? I won't ever go back. Slow and rude af. read more

Got my order and half of it was completely missing and the other half was a completely different order. Went back to get it fixed and they still couldn't get it right. There was only one car in front of me both times and they couldn't take 3 minutes to make sure my order was right. Complete waste of time. read more

Slowest McDonald's in the area. Hit & Miss with food quality. Inside still closed due to COVID?? Makes no sense.

False advertising !!! Theft!!!! Manager is an idiot and rude!!! Food greasy cold!!!!! Sign stated the price for a meal was 4.89 to include a hashbrown and a small coffee or a soft drink! That is not the truth because they add an up charge if you order coffee!!!! read more

McDonald's - The sign at Macdonald which stated a breakfast meal include a hashbrown an small coffee or a soft drink. - Fast Food Near Me - Pineville, Louisiana

McDonald's is one of my favorite places to eat and they got free high speed WiFi. My food is always good hot and fast. Number 3 is the best

THIS IS MY FAVORITE PLACE TO EAT!!! They are usually fast. My favorite thing to get is a 2 cheeseburger meal. The service is usually pretty good but sometimes slow. The small chopped onions are my favorite part of the burgers! Overall this is a cheap and tasty place to bring the kids to eat! Make sure to get the fries though! They're amazing. My favorite drink is a Caramel frappe because I've gotten them since I was real young and they bring back amazing childhood memories. read more

When i pulled up to the second window a woman handed my 3 drinks on a broken drink tray, which broke as soon as i grabbed it and sent a drink on the ground. I asked for a replacement drink and they handed me food. The food in the bag was not a part of my order. After previously telling me that they couldn't take the broken drink tray back inside the building, they asked for the bags back and my receipt. After looking over my receipt, she handed it back and finally handed me a replacement drink. It was supposed to be a sweet tea, and they gave me an unsweet. Twice. After asking to see my receipt for a second time. The entire visit took around 30-40 minutes and the entire time the crew had horrible manners and bad attitudes. The highlight of the visit was the young man who got me BBQ sauce and napkins, which weren't in the bags.. he was very nice and helpful after everyone else had been so rude. read more

Food not a bad taste on the new grand extreme. But sauce was not spread out at all. No excuse would ha s taken 2 seconds to spread it out. read more

McDonald's - Sauce not spread out. - Fast Food Near Me - Pineville, Louisiana

As we go thru McDonald's for their non-existent Hot Fudge Sundae (due to continually broken ice cream machine) my wife says to me (as we head to DQ)..."They need to take ice cream off the menu & stop fooling people with their lies!!" read more

Good service, seem to keep consistent staff. Food is fresh and served quickly. The tables are kept clean and prepared for those that eat inside. Drive thru has been good. Though one should always check their food order. read more

The food sucks. They just gave me the same old food that I just brought back in the drive thru. Then when I call they gave me a nasty attitude. Customer service sucks. They literally put the same food in a different bag. This is the one on 28 east pineville LA. This is what I do not like. This happen July 15, 2019 at 8:50 read more

There is a lady that works there, I don't remember her name but she is almost always working when I go and she is a sweet heart. My only complaint is that the ice cream machine is almost always down but I always get good food. read more

It really pays 2 take the time if a person does have the time to find out what is going on with a place of business and here is why. I stopped at the McDonald's at Kings Xing in Pineville, la right off the freeway because the arches were fully lit however when I drove up I couldn't find anybody to wait on me as the doors were locked and they were supposed to open at 5:30 a.m. according to the website. I pulled off the freeway as I said and there was another vehicle that pulled off behind me obviously wanting to visit the McDonald's as well. So, I could not get anyone to respond to me and I went next door. I didn't like the food so I drove to McDonald's again, the one that appeared to be open. This time a bright bubbly young lady named Jesse was extremely genuine in her attempt to solve the issue but her computers were down and it's not the first time because it's happened to me recently when I came through here. Jesse was very bubbly very helpful and said very open and honest about what was really going on when I came back through, Tessa I think is the manager on duty and she was very helpful and polite. If I had the exact change she would be able to help. So, after a couple of drives to different stores at now 5:18 a.m. I was able to get change so that I could get my food. I must say my first review was going to be very poor because of all the issues and that would have been what most people would see and deal with coming through. The store usually stays lit up quite a bit and that pulls people from the freeway but when the store is not open they really should consider toning it down a little bit. One thing they might consider also is posting a phone number for customer service on the doors. there's no windows anywhere in the store that has any customer service phone numbers or anything. But, the team members that I mentioned Jesse and Tessa, I would definitely have on my team. To the owners, you have a very nice restaurant here at 28 in Pineville right off the freeway and I would definitely compliment the restaurant with a good systems issue overhaul. It makes it Troublesome for the team not to mention the loss of income not being generated by these issues. The reason I'm only giving the store at 3 is because of the systems issues and not being able to serve the guests because of it. Even though I drove around and gave the store the time and effort to prepare my food and not give up on them. I could have written a very poor review have I ever not gone back. I thought the store deserved an opportunity to earn my business. Thanks again to Jesse and Tessa as they saved another sale and saved the day. By the way I had stopped by the evening before for dinner and I must admit a morning shift friendly and outgoing as well as productive as it relates to customer service than the evening shift was. read more

Worst McD's I've ever been to! I've been there 3 times through the breakfast drive through now- they still have yet to get my order right! I only order a breakfast sandwich each time, and they always get it wrong. First time I ordered a sausage Mcmuffin with Egg, and they sent me out with a sausage cheesy biscuit. Second time I ordered the same thing, they gave me an egg mcmuffin. 3rd time I ordered a Southern-style chicken biscuit, they gave me 2 cheesy sausage muffins! I give up. I swear they must just blindfolded grab whatever is available off the warming lights and throw it in the bag- and by the way, all of the sausage biscuits have been overcooked, like they've been sitting under the warming lights for an hour. It's to the point where it's worth driving out of my way up to the Monroe Highway McD's in Pineville to get a simple breakfast sandwich, since I've had better experiences there. read more