Possibly the worst-run McDonald's in America. My family gets Happy Meals on Fridays and breakfast once a month - all for the kids. On a consistent basis this location either forgets items or takes 15-20 minutes for an order for a family of 4. Two weeks ago, I had to turnaround to get a 10 piece nuggs they forgot. That's $10, and in today's economy, I can't just toss $10 out. Whatever, this is America, and my kids like McDonald's, just like I did. I can suck it up, right? Today was the final straw. Ordered our breakfast on the app. Get to the drive-thru and these dummies already gave my order to someone else. Cool, not my problem - right? Wrong! They want to re-ring me up, have me pay again, and say I'll get a refund (can't tell me when). I ask why they can't just give me the food I ordered without me paying again. I have my children in the car with me, so I am remaining cool and calm. The manager gets on and basically tells me, too bad, so sad. I either have to pay double for breakfast today or I'm out of luck. Thankfully, I have the money. But what if I only had $25 in my account and wanted to use that to buy my kids a special breakfast? Now I have to overdraw my account and take those fees because McD's messed up. I told them they should be ashamed of themselves and drove across the street to Dunkin'. I'm done. The food is garbage and the place is run by the equivalent of a brain-damaged marmot. This issue could have been resolved so simply, but the manager decided to not use the spongy mass between her ears that medical professionals might generously refer to as her brain and do the right thing. read more

Somehow messed up our entire order and the workers were rude. Did not give napkins with the wrong phone they got for us. forgot our drinks and refused even though we were charged and we SAW them make them. do not come here. read more

Since when is a McDonald's drink double walled .... I ordered a large. The service is only good when you really don't need it. My lunch ended up being bad so I had to improvise. Not sure the ambiance but when you see a line be cautious. read more

McDonald's - Large coke please. Not medium coke inside of large cup. Where do we do this. - Burgers Near Me - Paulsboro, New Jersey

I really give zero stars but had to give one to post. Ordered on my phone and went through drive thru 6/27. Told me to pull up and they would bring out. The employee that told us to pull up brought our huge order to another car. So aggravating. Only if they paid attention more the service would be better. read more

This store is in desperate need of adult supervision. Ordered an egg McMuffin and a sausage burrito. There was one car in front of me. The driver is the care in front repeatedly had to show the person in the window a receipt. This went on for a total of 8 minutes. Finally, after 10 minutes the person received their food. I pulled up and was about to be handed a large coke. Told the female this was not what was ordered and clarified the order. I waited and then was told to pull over. After another 8 minutes I went in the store and was given an attitude by a guy working the window because I asked what the problem was. I was advised that after 10:30AM breakfast is made to order, and it takes a while. Twenty minutes for a simple order is too long to wait irrespective if it is made to order. This store is terrible and has been for a long time. I will be happy when another restaurant replaces this abject failure. The store# 6041 Paulsboro, NJ. read more

Slow, crowded, and flies everywhere! Food is not fresh and floors are dirty. If there is more than 5 flies in the main area can't imagine kitchen read more

Don't even bother coming here...... It is the worst customer experience. Went inside to order, and was told to use the Kiosk. (I hate those things... That's why I don't go to Wawa or Royal Farms; but RF I can somewhat tolerate). All I wanted was a side of scrambled eggs and an orange juice. It literally would've taken 10 seconds to take my order.... But "no, use the Kiosk". And she was also standing at the register, as I waited for "my turn". At least a few years ago they were kept somewhat honest because there was a Wendy's across the street. Now it's a Dunkin' Doughnut's. I'm waiting for the day when customers have to go in the back and actually cook their own food while the employees are just sitting there watching us like zoo animals. read more

I didn't know I had to specify that I wanted a large order of fries and not just a large fry box. read more

McDonald's - french fries in a red box - Burgers Near Me - Paulsboro, New Jersey

Went thru drive thru this morning and ordered a bacon egg and cheese McGriddle I had to pull up behind two other cars waiting for their food to be brought out and she finally hands me my food and I pull off and open the bag and take out the sandwich and it was COLD! The pancakes were barely warm but the egg and bacon were actually COLD!! Very disgusted!!! read more

Thought it Might be better. wROnG. Food sucked. Filthy staff and potty mouth continued. One scruff looked like he had been interrupted while getting a little head at 1100 am. Sorry that customers interrupt this lounge for the bored youth read more

Great customer service, got me my breakfast quickly and correctly. Food was fresh and tasty

This McDonalds is a hit or miss. I only use the drive thru service and either you breeze through (rare) or you are waiting what feels like forever (most often) and then when you approach the window to pick up your food most times it's not ready and you are asked to park and they will bring your food out to you. If that is what you are instructed it's no telling how long the wait will be...nothing about this is fast. Also don't get me started on their poor and angry assembly of Filet o Fish sandwiches. First they don't even give you an entire slice of cheese and most times it's barely on the sandwich. Better management needed. Btw: I wrote this entire review while waiting in line at the drive thru. read more

Worst customer service ever. I was picking up a mobile order my mother placed. Everything had gone through and was said to be ready. I go to the drivethru to pick it up and they tell me that there are no mobile orders. I checked to make sure I was at the right McDonald's, and I was. After sitting in the drivethru for 10 mins, they told me to move up as I was "holding up the line" like it was MY fault that they misplaced my order. I went around the window and the women cashiers at both windows didn't know what was going on. At the second window, the cashier mumbled something about me under her breath and called for the manager. The manager came over and yelled at me that she did not have a mobile order come through for her location. I showed her the information that my mom has sent me on my phone that our order number and receipt. The manager looked at me and said and I quote "I don't know what you want me to do about that. Nothing came through." One of the other, lower on the chain staff members was standing there and yelled at me "oh my God, it didn't go the fuck through. You fucking moron." I pulled away. I will never ever eat at a McDonald's again. I used to work at Chick-fil-A and sometimes mobile orders didn't go through on our system. When that happened, we would ask the customer what they ordered and make the order then and there. Most of the time we would give them the order for free too. That is how you treat a customer. McDonald's is awful and the manager was terrible. If I could leave no stars I would. read more

Ordered a double quarter pounder and got s single. Ordered two 6 piece Happy Meals and got two 4 piece ones. With their increased prices, they cheated me by $5 and I did not get what I or my grandchildren wanted. read more

Listen go somewhere else! This is the worst, slowest most poorly managed McDonald's I've ever been to. The owner or management of this place just doesn't care and it shows.. just to get them to take your order is a huge effort to them. Trust me go up to the next exit read more

I ordered a large Iced coffee using McDonald's Mobile App. Paid using my bank debit card and payment was authorized at 1:00 PM. At the drive thru, it took 15 minutes just to get to the first window because orders were so backed up. Had to wait several minutes more to get to the second window to pick up my order. The employee didn't know what I ordered so I told her a large iced coffee. She asked me what my food was, told her I didn't order food. Normally they know from the drive-thru window where you place your order to the first window where you pick up your receipt and to the last window where you get your order what you ordered. There are already two cars waiting an extra spots to have them bring their food out. Now the lady at the second window tells me they don't have large cups can can she give me a medium iced coffee. I told her I paid for a large iced coffee, but I was willing for her to give me two iced coffees can I go for it. A man comes out and says he can't do that. So I asked for a refund. He wants me to handle my bank debit card, but won't tell me his name. So I suggest a cash refund since my bank already confirmed McDonald's was paid. He agreed. Next to woman comes out and starts yelling at me she can't do it and she I have to give her my bank debit card. Trying to explain that I don't just hand my card to people without seeing where it goes. I've been scammed before with several unauthorized uses by giving my bank card to waiters when I was on vacation. The woman starts screaming at me that she's calling the cops. At least five cops came out. One went into McDonald's, heard their side of the story and was told I was disorderly and a citation was ordered for me to appear in court for disorderly conduct. All because I was waiting for a refund and they didn't have what I ordered. The police ask why didn't I move my car and handle this inside the store. I wasn't asked by any McDonald's employees to move my car, but did so when the police asked me to. The police asked me if I would give him my bank debit card so he can get the refund and I could come with him. But when we got in the store, the employees said the floor was too greasy and dangerous for me to go back and watch my card being swiped for the refund. All this over $1.06. I've called McDonald's to complain and I'm expecting a call from the general manager tomorrow. But an hour after I moved my car, the drive-thru still was an open, even though I was charged with disorderly conduct for holding up the drive-thru line. The McDonald's lobby was crowded with people who pay ordered through the app and got the wrong orders. Too bad the manager or assistant manager wasn't on hand, because when they let an employee thinks they're in charge blow things out of proportion it's just disgraceful and poor customer service. All I wanted is what I paid for and was told they would refund me $1.06, but changed their mind and apparently lied to the police. read more

This location should be shut down!!! My daughter's quarter pounder was raw and my artisan chicken sandwich was a joke!! See the pictures for yourself!!! read more

See all

Worst Mc Donalds ever. Employee's are rude. Food was gross. Order was wrong. Not sure what we were charged for because the receipt was blank. Don't bother wasting your time. read more

I usually don't review fast food but This Is Not Fast Food My order took ages all I got was 10 nuggets with honey Mustard and fries seems Easy right wrong they gave 5 hot mustard and the nuggets were burnt and the fries Were Soggy and gross and the worst part is there service 1 out of 10. read more

Filet o Fish was stale and cold. Bun was so dry it fell apart when I picked up the sandwich. Fish was lukewarm cheese not melted. Super disappointed. Fries were hot tho. read more

The burgers and fries were very good today! I had the quarter pounder with cheese and my husband had the Big Mac. The current crew is doing a very good job! Keep up the good work! read more

When is something going to be done about this Mcdonald's? Do you people even read these reviews. My husband was once again a fool and went there. Cars were all backed up and when he got to window 5 workers were just standing there playing on their phones. Are you F-ing kidding me!!! Last time he went there he came home and his Big Mac didn't even have the top of his bun. This time the French fries were old. Get in there and clean house and get managers in there that give a Shit about their customers. If workers have time to play with their phone they have time to serve paying customers. read more

Absolutely the nastiest person taking my order. I wasn't even finished ordering before she told me to pull around. When I told her to add something on my order she put the wrong thing in. I gave her the correct item and she still didn't change it, but told me she knew what I wanted. When I got my food, it was still wrong. read more

Employees were extremely unprofessional, screaming and laughing with each other and absolutely not paying attention to any of the customers. When I finally got through the drive-through I had ordered just a basic double mushroom and Swiss burger and they completely screwed it up. The burger I got was chicken with cheese that was not even melted, maybe three mushrooms, and inexplicably some curly fries. It's not even that they messed up my specific order it's the fact that that's not even what the menu item is, or even remotely close. read more

McDonald's - My "mushroom and Swiss" - Burgers Near Me - Paulsboro, New Jersey

I would give this place A zero star if they let me I ordered my breakfast in the drive-through at 10:05 11 o'clock they were still making my food after messing up the order I asked for my money back the lady there at the front gave me such a bad attitude they have nothing but teenagers they are high out of their minds on marijuana and they had about 12 people's orders messed up this morning this McDonald's should be permanently closed read more

I come to this McDonald's occasionally and they mess up my order 4 out of 5 times. I always get happy meals for my kids and they're always either forgetting the sauces or giving me a wrong side. It's really not that complicated! During my last visit I decided to walk in and order instead so I can check everything before I leave, and I was treated with very rude customer service! I think during the whole encounter the lady only said 4 words to me, which was telling me how much the order was!No hi, no thank you, but after reading all these other reviews I guess I should be glad at least I wasn't cursed at. read more

This has to be the worst McDonald's on the planet. The employees are miserable, your order has at least one mistake about 95% of the time, and the food is awful. Everything is dried out and reheated; the buns are hard as a rock. We actually drive out of the way to another McDonald's because this one is so awful. The company itself should be ashamed to let this franchise use their name, and the owner should be ashamed of this business read more

The worse possible experience 3 time in a row. Whoever is the franchise owner need to visit the store or someone from McOpCo should pay a surprise visit. Workers in this store are not managed. - Bad service - Bad attitude - Bad system or process It is very demeaning to be standing in line and watch the horror show Sad. Very sad for McDonalds! read more

This McDonald's sucks! EVERYTIME I GO HERE THEY GET MY ORDER WRONG. I live right down the street from this McDonald's and I'm ashamed that I have to drive out of the way to a different one.. I said EXTRA BUTTER... they didn't give me ONE butter. This place sucks don't waste your time read more

Here is the secret to getting a great McDonalds cheeseburger. Ask them to nuke it for a few seconds to melt the cheese... this also warms and softens the bun and warms the meat too... it's like night vs. day. I went to this McDonalds's for lunch on 7/1/20 and they refused to do it. First time that's happened to me... ridiculous!!!! read more

they literally gave me a cup with icecream some oreos and green goo and called it a shamrock shake mcflurry read more

McDonald's - sad mcflurry - Burgers Near Me - Paulsboro, New Jersey

Can the drive thru at this place go any slower! It's fast food guys not rocket science! I shouldn't have to sit not moving for 15 minutes! Someone needs to do much better or they need new management here. read more

First time I came here was back in June 2015. I came here on lunch break from work. It was lightweight crowded but service is usually not bad. The staff is friendly and nice. They got TVs inside with CNN and Fox News. read more

When they were told that my sweet tea wasn't sweet they just threw sugar packets at me.

Absolutely the worse location. Food is constantly missing from orders that has been paid for. You have absolute morons working in this location. No concept of what light ice mean in a soda, then when you correct them and tell them to fix it, they blame it on the machine. It's really not that hard fill the cup up with ice then empty some out. Complete idiots running the show there. Corporate should clean house and rehire all new people. read more

Milkshake machine is down. Why is it always down? I don't understand. Why is on the menu if you don't offer it?

The food was the usual McDonald's food. It was fine. The woman taking the money was very friendly. The drive thru was extremely slow. There were only 3 cars there including mine read more

I hate this McDonald's the only reason I'd come to it is because it's closest to my house. Today I went and I ordered a quarter pounder with cheese and the new bacon Smokehouse Quarter Pounder and when I got home we took a bite of each and they were literally red inside like they were hardly cooked at all it was so disgusting I literally almost threw up. I always have trouble at this McDonald's but this this was the by far the worst experience I have ever had at this McDonald's when it comes to the food. Now the manager that was working on the line making the food it wasn't her fault because I heard her specifically tell the man on the right hand side to leave the Quarter Pounders down for longer and he didn't and this was even after I took the stuff back when they are making the new stuff she told him to leave the meat down for a little bit longer because last time it was too raw and what did he do he did not listen he pick me up and put it right in the Center Bar for her to use it. It's just ridiculous it's time consuming. The only reason that I'm giving them to Stars is only because of the manager that was working on the left side and the manager that was working on the front. They give me at least a little bit of Hope that y'all will get your s*** together. You're lucky that I'm not going to call Glenda about this read more

The girl who works there is so disrespectful and gives dirty looks constantly. She gave everyone their order before me and knew we were waiting for 25 minutes. read more