I want to give credit to a person in this location that makes going there an awesome experience. Her name is Tiny and I believe she is one of the managers. Tiny is always nice. No small work is beneath her. Always happy and wonderful with customers. I enjoy this restaurant. Clean. Quick. Always well organized. read more

On 3/14/26 I stopped at the McDonalds in Palos Heights on 127th st. I was driving with my three grandchildren and decided to treat them to happy meals. The service was very good and staff pleasant and the happy meals were good as usual. I had ordered the new limited Arch burger. It was absolutely nasty. The two meat patties seemed to be somewhat uncooked. The special sauce did not taste like the usual Big Mac sauce. After a few bites I threw that sandwich away cause I didn't want the risk of getting sick. That particular McDonald restaurant is off my list to visit. read more

Went drive through and was discussing my order with a worker. Manager cut her off and gave attitude and had a disrespectful demeanor. Was trying to understand what my options were for getting my Down Syndrome sister a happy meal. No need for emotional response and escalation by manager. read more

Three disappointing experiences. First one was a mobile order- ordered apple pies and was told it would be 20 minutes. Couldn't get a refund so got cookies with a 5 minute wait. Second one dined in. Went to the rest room and some one had taken a dump in the urinal. There was a mop and bucket in front of it, like someone had tried then just quit. Third mobile order - picked up in drive thru. Large sprite - there was easily an inch between the lid and the actual liquid. Go ahead and drive the extra 20 minutes to another McDonald's, this is the worst in the area. read more

Tonight I ordered two cones and two ice creams in a cup instead, I needed gluten free (no cone). Pulled up to the window to be given two tiny cones and two cones smashed in to cups. I explained I just asked for ice cream in the cup, meaning no cone. Because the kids can't eat the cone. The manager told me I had to pay sundae pricing to get a cup of ice cream. I explained I didn't want a sundae, just put the ice cream directly into the cup. She told me should only put it in to the CONE then smash it upside down into a cup. Explain this logic to me? It's not even a cost issue considering you were wasting a cone. I had to take this from them, pull the cone off the top and make them take it and throw it away. Worst McDs experience ever. So dumb even the cashier thought it was stupid read more

I stood there for a whole ass hour and I never received my order their food sucks and they always do this. this place is dirty and has horrible music playing has no ambiance. The people are awful and scream bad words. shitty and awful, close your business. read more

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Consistently messing up orders. I was waiting in the drive thru and watched 3cars make their orders before they took my order. Once I received my order I just got my coffee and not the meal I ordered. So not only did I have to pay twice, I also had to wait till I received my order. read more

I ordered some food for my kids and had a few special requests. I ordered a cheeseburger with just ketchup for my son and nope...I got it with mustard and onions. My daughter wanted chicken nuggets and when asked what type of sauce I said BBQ and asked for an extra BBQ sauce. I got home and noticed they didn't give me ANY sauce at all. Terrible!! I'll never go to this McDonald's again. read more

didn't give me my rewards free spicy McChicken or the rest of my meal from the exclusive Minecraft bundle.

I hate this location. You come up to order thru the drive thru, you're waiting for someone to answer you, someone next to you pulls up and their order is taken. The crew member at window #1 is taking orders and cash. I give them a code and no points. The worst McDonald's. Very unfriendly crew members. Hate this place read more

Granddaughter and I stopped here for lunch. I have used the drive through before, but this was my first inside visit. I was pleasantly surprised! They have self service kiosks that instructed us to order at the counter. Our orders were promptly taken, and delivered to our table in a very short period of time. A very helpful and friendly staff person assisted us after a soft drink spill. There was a fellow cleaning up and sweeping under tables, and I must admit that it was very clean in there-including the rest room! The experience exceeded my expectations! read more

McDonald's - Ronald is here! - Burgers Near Me - Palos Heights, Illinois

Ice cream machines are always not working!!! I was there on a Saturday night 7p. 90 degrees. We wanted sundaes. Not working !!! Go Sunday afternoon 2p the next day. Same story. I complained and suddenly "oh wait we can make one" WHAT!!! Oh now it's working ?? Wendy's same story and service in Palos heights. I ordered a Big Mac and is was so sloppy and DISGUSTING !!! read more

Excellent service and very clean facility. Enjoy coming back. Very easy to park and arrive at.

I gave it 1 star for my food which was fine. BUT I was the only one in the drive thru and waited at the 1st window to pay. Someone was there but never opened the window. I pulled up to the 2nd window only to be met by an employee with an attitude "you were supposed to pay at the 1st window" me: "no one was opening the window". Her: "well maybe they stepped away". Me: "there was someone there but they didn't open the window". Her " snatching my card out of my hand". They need to work on their customer service and check the attitude at the door. I only stopped there because it was convenient. Will never make that mistake again. read more

The McDonald family must be from a royal line because this menu is fit for kings! Burgers, fries, shakes, nuggets of chicken, squares of fried fish, fountains made from soda... I do not have words! Where else can you get bags of food for the change at the bottom of your carriage? Huzzah I say! The workers don caps of visor with no top, allowing the hair and brain to breath. This, as it is known, works to allow for maximum customer service. A number is bestowed upon you as you wait for sustenance: a number the King of McDonald has found you worthy of getting. I plan on getting the digits tattooed as a prized remembrance of the evening! My fries were cold... read more

Here's an update. This is what my cheeseburgers looked like at this McDonalds. The manager told me they clean the grill everyday. DAY???? I guess they don't scrape it down between burgers. GROSS. @healthdepartment shut this place down already!!!!! read more

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Waited in the drive-through for 20 minutes with only two cars ahead of me. Still couldn't get a decent order of fries. Do they just let old one sit and then drop them back in the oil again because that's what it taste like read more

Worst McDonald's I've had the displeasure of visiting. Waited roughly 7 minutes for a 10 piece chicken nugget, 2 Big Macs, and 3 large fries. The fries were lukewarm and soggy at best so we requested new fries. Both Big Macs were assembled incorrectly (bun, bun, burger, burger, condiments, bun) so those were sent back as well. The manager gave us a coupon for a free Big Mac at that particular store, but I fear the coupon won't be utilized as we won't be returning. The store was disgusting and I will post pictures as proof. Though the store was certainly not busy (for obvious reasons), tables were sticky and littered with trash. The ketchup dispenser had hair stuck on it and the women's bathroom had no toilet paper and a broken hand drier. The soda dispenser was out of Coke Zero, and instead of replacing the syrup, they put an out of order sign on the machine. Finally, the ice cream machine was broken, so nobody could order ice cream. We plan on calling the Palos Health Department on Monday to report this place. read more

McDonald's - Dirty table. - Burgers Near Me - Palos Heights, Illinois

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This place is really bad. You may sit in the drive thru for 20 minutes if they're busy. Last night nobody was in the drive thru and I still sat there for 5-10 minutes before getting my order. What's up with this nonsense? It's also the only McDonalds in the area so I guess they have no incentive to improve. read more

I haven't been to McDonald's in awhile, but went yesterday. I was so happy with everything. Short wait in the drive thru. Paid quickly and moved right along to get my food. Great service and everything was hot and tasty. Great job to this McDonald's Donald's. read more

Horrible service!! They gave us burnt buns. Thats not acceptable at all. First of all they should toss burnt buns instead of still using it!! Bite my chicken sandwich and taste it was bitter and i check the buns are burnt!! Poor management! Anyway Mcdonalds is not worth your money anymore! read more

McDonald's - This mcdonalds is not very good, they burned the bun instead of just toasting it. - Burgers Near Me - Palos Heights, Illinois

It's a shame the quality of this McDonald's is so poor. My parents warned me of the disappointing service, but I needed to see for myself. My five out of five experiences the food was either cold or the order was incomplete. In fact, I've not had a hot meal there yet. I'd love for a food inspector to visit this location, so we could get some new management in place. Id be over the moon if we could finally have a good McDonald's in Palos Heights. read more

This McDonald's claims they are open 24 hours . I've tried to order multiple times after 12:00am and could not place an order. Lights are on and I can see employees walking around but they do not respond. There must be a lot of lost revenue due to the lack of response from employees. I'm not sure why they pay staff to do nothing read more

I love the breakfast and I like their fish filets sandwich fries used to be good not as good anymore coffee is still good most the time we only eat here when we're traveling read more

I guess I've finally learned my lesson. This mcedee's is the one by my house, so in a rush I always stop there. The food is usually cold and the service is horrible. I recently got such a bad meal that I had to write a review. In response I got a call from the new store supervisor who promised me that they would clean up their act and improve the food and service. After several visits after, the place is the same, food is cold and the service is super slow. My advice to you is try the mcedee's on 13600 and Cicero, Crestwood. Hot food and great service!!! read more

This is the worst McDonald's I've ever been to. The food is always cold and the fries are always stale. There was only a handful of times I actually got a fresh meal that was made correctly when I went here. They need to get better management at this location. If you go to McDonald's you want to enjoy it not have it taste like it's been sitting out for 20 minutes. Also the dinning area is usually messy. Go to another McDonald's. There's a 24 hr McDonald's off of Harlem and 159th that is better quality. read more

Shakes tasted like mold, so I assume they just don't clean their machine (definitely the dirtiest McDonald's I've been in in a while, which is kind of impressive). Fries had no salt and were extremely over cooked, burger was cold. McDonald's next to a funeral home, seems like they're trying to send their customers next door. read more

would not sell me grimace shake. i've never been so upset in my life. how can u say u have something and then not. Also how is ur ice cream machine always "broken" ABSOLUTELY UNACCEPTABLE. read more

Service is absolutely awful. For whatever reason they close one drive thru window after 7:00 pm which makes for longer wait times. I will drive to the crestwood location which is out of my way vs coming to this one. I don't know why the owner doesn't do anything to fix the number of issues. Lazy is what I say. read more

This is the absolute worst McDonald's on earth. I've been to faster funeral processions. Absolutely no acknowledgement at the window, they leave you waiting, I mean there is 8 cars ahead of me, and they all look mad, I asked what was going on and she just cut me off... this is unacceptable. Get more staff or get better service, 4 cars just drive off... seriously this is disgusting service and the managerial staff needs to go. read more

Worst overnight staff ever. You pull up and wait for about 5 minutes until someone takes your order. Tonight I had 2 of the coworkers talk shit because I wasn't able to roll my window down due to something that got done to my car. I had asked for my drink due to medical problems and both workers walked away from the window and did not hand me my drink. Will never come to this McDonald's again. On another visit I had ordered a salad and went on my lunch break for work, I do not have the tiMe to go bsck to the restaurant, I get back to work to realiZe that they dId NOT put any silverware or dressing in with my SALAD. There are young kids who are working there and I feel need to be trained a lot more then what it seems they got. This is ridiculous and I really don't know how this McDonald's is still up and running. read more

Went to get a coke while waiting for kids..drive thru line didn't move for 5 minutes! When the guy at the actual speaker pulled away without ordering I knew I was doomed. I left too. Never coming back. Wish there was a way to give negative star review. read more

This is my favorite McDonald's to go to after work & ive never had any issues with the customer service or the meal. Mad respect for the employees & managers here. read more

Worst shamrock shake ever! Stopped by to get my annual shake and received a watery half full "shake." The child working the drive thru simply said, "That's how they're coming out man." PS I'm a woman! The shake looked like water with green food coloring with a pathetic amount of whipped cream on top. Despite expressing my concern about the quality of my order, the worker seemed unphased by my dissatisfaction and walked away as I stayed parked outside the window. I then parked my car and went inside to return my "shake" and the manager seemed shocked! No one apologized and they acted as though I was troubling them. In conclusion .. Worst shamrock shake ever! Not to mention horrible costumer service! read more

McDonald's - Where's the rest of my shake Ronald ??????!!!!! - Burgers Near Me - Palos Heights, Illinois

This place was the best around, but ever since it was sold. Its beyond disgusting. Filthy bathroom, you stick to the floors and the line are always horrendous. The employees are rude. I will never go back. Pops just made a life customer of me. read more

Ridiculously terrible service. We pulled into the drive through at 8 PM and no one took our order! We went inside and had to interrupt an argument between staff about ice cream. When our order came up they handed it to another customer. Worst staff ever! read more

I thought the McDonald's where I work at was the worst location that I have eaten at, but this one wins the award. The place is super slow and the employees looks like its there first day on the job. I had a two for coupon, which I also mentioned to the cashier when placing my order. He turns around and gives me one sandwich, what don't you get? The food is horrible even for McDonald's standards and is just slopped together. And I really enjoyed the bugs crawling around the floor. read more

Recently purchased two $3 combo of a double cheese burger and small fry. I got two burgers but only one fry. I should have examined the bag before I pulled away from the drive up window. i was a little apprehensive when I drove up and saw a Black women at the pick up and pay window. The store was not busy so the only excuse was having a low IQ inattentive Black drive up window clerk. read more

I came to this McDonald's at around 10:30 today 7/16/2019 and I ordered 1 happy meal, 1 mchicken, 1 cheeseburger. I get home happy meals everything's okay I open up my mchicken and THERES NO CHICKEN PATTY!!! Only the mayo and lettuce so I'm I'm lowkey I don't know how this happened but ok. I then go to open my cheeseburger and SAME THING NO PATTY only cheese and ketchup and pickles!!! This is crazy!! Literally the worst McDonald's I know of!!! NEW MANAGEMENT AND EMPLOYEES NEEDED!!! I have pictures as proof!! read more

McDonald's - three burgers on a green wrapper - Burgers Near Me - Palos Heights, Illinois

Terrible service, rude employees, incorrect orders and long waits. Not sure what more you could ask for at a fast food restaurant! This page has gone downhill and won't be getting my service anyone. No one knows good customer service in third establishment! read more