Friendly employees, speed of service is okay. Experiences are either hit or miss. Food not always ready for pickup upon arrival. Tends to come out cold 70% of the time. Ice cream machine down or broken often. read more

I had a blood draw so hadn't eaten so I decided to double down with two egg McMuffin and two hash browns. Ordered paid and was on the road when I learned no hash browns! No going back. How do you get such a simple order so wrong! Incompetence! read more

From the amount of drive through cars stacked up in all the reserve spots, there are ONLY Z gens "working" here now. There are 3 other cars parked next to me waiting on their drive thru order as well. This is getting worse with these kids are acting like they are waiting for something to do. Definition of No Fs read more

Very high-quality service and fast food delivery food taste delicious. Very clean and quiet.

My former beau and I took his best buddy's daughter with us to this McDonald's on the morning of August 10, 2024. I don't know why we went all the way here for breakfast when we could have stayed on the opposite end of town for a more homecooked meal, but at least Mickey D's was quick and cheap. While they surprisingly brought our food to our table, the service was robotic. No personalities. Some road construction was going on nearby at that time and knowing my former residential state of Colorado, it probably still is. Lol. read more

Wow, the food was messy put together, my double cheeseburger looked like it was slung against the wall and wrapped. Fries were like rubbery sticks. Come on now, this was a good store in the past but honestly it is not up to par with McDonald standards. read more

During my visit through your drive-through, your employees forgot my drink. I decided to go back through a second time to order a hot and spicy McChicken, not knowing that they forgot my drinks so I decided to head back home like any person would after getting their order which then I realized my two drinks were forgotten, so I decided to head back to get my drink drinks when I was confronted by a rude young man who decided to tell me not only did I come through the drive-through twice but both times I did in fact, forget my drink, and he didn't give them to me because I didn't ask for them.? I I didn't know I had to ask for food that I paid for. It would've been nice for him to accept or take accountability. For the fact you forgot my drinks but instead he decided to blame me and get really nasty when all we did was start to be cordial, but did end up getting quite confrontational to end this. He mocked me decided to act as though I was a little girl put his hands on his face and say oh you're right I'm so sorry. I forgot your drinks in the most condescending way humanly possible. This is a drive-through worker at your McDonald's not only is my food cold now, but I am very very upset about the fact I was treated this way when all I was doing was trying to receive the drinks that again. I was reminded that I forgot twice because it's not up to your employees to give me the drinks I ordered according to your employees it's up to me to ask for a said drinks. I hope you review those camera and see how rude your employee was. The four eye pimple faced young man working March 14 at 10:30 PM. if I could leave less then one star I would read more

Dirtiest McDonald's I've been to. Tables aren't wiped down. Floors are filthy, covered in soda and food. All trash cans completely full. If it's this dirty upfront, who knows what the back kitchen looks like. Overall experience - McGross. read more

Worst service. I waited 20 min in drive thru for. Single burger. I'm a local and wow this place sucks

Ordered a hot fudge sundae with peanut topping. It had three bites of fudge and the topping was some kind of candy. Disgusting! If you can't get this right, place has problems! read more

Was OK decent food, chicken nugget And fries are good so it was kind of bad cameras were good

Yes there's a McDonald's in Pagosa springs, the other closest one is in Durango, an hour away. McDonald's still has old fries here too. The place looks pretty old, just the menu signs look new. My hot & spicy tasted dry. The chicken nuggets were okay. The fries were dry and tasted like oil. read more

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Diego ruins my experience every damn time. He always asks how my days going. I always exchange being polite but every time without fail he goes on a long tangent about how his day is awful. Asks random questions, tells random stories, and takes up an obnoxious amount of time. I don't mean to be rude but I straight up don't give a f.. I just want my fries. I don't go to McDonalds for socialization.. read more

McDonald's fries are the best. If you're looking for a quick meal, this is a go to place. You already know the menu, right?

This is the single best McDonald's I've ever been to. Perfect service, personnel, literally everything. Perfect.

My husband put in an order using the app and went to drive thru to get our order. After being told to wait as they had to make fresh fries, he proceeded to wait for almost 45 minutes. He watched as other people were getting served while he was still waiting. Finally, the food was brought out and he brought it home. We live 5 minutes away. My Quarter Pounder was flat as a pancake and burned, very dry and tasted like cardboard. Both of our burgers and fries were cold, tasted old, and inedible. If I could give a minus 5 stars for this place, I would. Never eating here again read more

Worst service I got something simple. Was asked to pull up and then sat for 15 minutes. For four burgers?

The absolute tomf@ckery at this store today was amazing. They messed up 13 out of the 13 orders that were placed either before or after me while I was on the premises. I ordered an iced coffee and it took them 12 minutes to produce said coffee, albeit still wrong but produced nonetheless, with one reminder to the staff about my order. I would give it less than 1 star but the laughter and absolute shit show they produced was almost worth five stars alone, it was absolutely amazing how they kept messing up orders and how incompetent the entire staff was. I realize most of the kids are new but holy cow, this was top notch. read more

After 4 attempts to get the actual order correct the employees threaten to fight us. After going in to fix the order the manager was the only one to treat us with equal respect. read more

Disgusting. Avoid this place. They can't keep their dining area clean, their floors are sticky, the fountain drink area is gross. We asked to have our table wiped down because there was no clean table available in the lobby. It was the only place open at a late hour, I will avoid eating here ever again. read more

McDonald's - a hand holding a half eaten sandwich - Coffee & Tea Near Me - Pagosa Springs, Colorado

Stopped to get a quick meal on our way through Pagosa. The service was very fast and extremely friendly - exactly what I was looking for. I got the chicken bacon ranch salad, which was fresh, including the warm grilled chicken. read more

This McDonalds is well managed and for the most part we've had no issues but today I ordered a fish sandwich. It cost $4.17 and what I got was pathetic. About a 50 cent piece of fish, 1/2 a slice of cheese substance, on a stale bun. Come on guys. If you're going to charge $4 for a sandwich at least take some pride in making it. read more

McDonald's - This is what $4.17 + tax buys you - Coffee & Tea Near Me - Pagosa Springs, Colorado

Glad they brought breakfast back, traveling hours then get there & they closed at 8:40am is the worst thing to hear. But now all day breakfast! Yeah! The new bigger everything sweet! Glad it stepping up! Need that next level good! read more

When we pulled in there was a massive line and I was worried, but the guy behind the drive thru register was ON TOP OF IT and the line moved pretty quickly! Props to him! Overall though Mickey Dees is asi asi. I'm partial to the Egg McMuffin, but it's MORE expensive than the sausage McMuffin with Egg!! Since the Egg McMuffin has less meat I'm confused about this... My dad was super happy the McRib was back. We'll see how long it sticks around ;) read more

The drive through service we had tonight was incredible! Darren was so nice and the most patient and calm person ever. Got our food quick too!! read more

What a disappointment, my four year old needed to use the restroom... bad... we were on a road trip. The manger wouldn't allow him to use the restroom. I realize there are policies. The manger should have used better judgement for the situation. read more

I have traveled all over the United States and visited several McDonald's that were under construction this one is terrible- all I wanted was to have my thermos filled with coffee which anyone with any common sense would know that's about 2 large coffees at McDonald's- the young man says we can't fill your thermos. Ok I guess you all are FIRED read more

All it takes is one rude employee to ruin an experience. There were many people in here, and it is never busy, so they ACTUALLY SAID we are not giving out trays, there are too many people. Wow... They've messed up many of mine and my mother's orders, but this gave me a case of the chills. Rude. Also, upset the manager, get the local police called on you. Coffee just isn't that important an issue to argue over, so, y'know... Do you suppose the owner knows? read more

McDonald's SUCKS! They were under construction and only the drive through was open. Traveling with a trailer, we could not fit through the drive through, so they would not serve us. The employees were extremely rude and need to work on their customer service. read more

We stopped in a few days ago on a Saturday morning. We were traveling and wanted a bite to eat and a cup of coffee. The place was clean, organized, and the staff was friendly and attentive. We got our food and coffee in short order, and back on the road we went. All was as I had hoped and expected it to be. I'm not a fast food guy, but when traveling, sometimes for a quick breakfast, this works well for us. read more

I live nearby, and visit many times a week for my half cut iced tea, sometimes a little more. Most of the workers are very friendly, especially the lady with the sparkly nails. Service is pretty quick , yes, they need to put the cheese on straight, and sometimes they don't fix sandwich the way I wanted it, usually it's fine. The restaurant is clean, and they keep the exterior clean and groomed in the summer. This is a pretty well run McD's. read more

This was my first time ordering here besides the ones in Dallas, Texas I order from and it was a bit of a step up compared to the ones back in the city I listed. The egg mcmuffins looked like they came from their posters and tasted as good as it looked to, but the speed was a few seconds faster even with people there ordering. I couldn't be any more satisfied. read more

This was a TERRIBLE experience. I already have extremely low expectations for McDonald's but wow!! After they already messed up the order and even the sauces we asked for (come on people) I sent my sister in to grab the sauces we wanted and they tried to charge her $4.00 for 8 sauces. 8 sauces that we should have gotten in the first place. I then went in and had to tell them that we wanted the sauces we were supposed to get and fix the size of our fries since they also messed that up. The two ladies at the front tried to argue with us about our fries AND only gave us 4 sauces for 30 chicken nuggets and 3 large fries. I was so disappointed and I should of read the reviews. If I were you I'd just head to the KFC or Sonic down the street. read more

Least to say about Pagosa is it's a small town with a lot of tourism. Normally in the day they're really busy and when they mess up an order it's not a huge deal but, when I went there at 9:00pm and there's 4 customers total and they mess up my order twice. It's fucking bullshit. The lady at the window kept insisting me to pay after I already paid then hands me the wrong order and when I notify her she brings another one out and sure as shit it's half my order. All the other fast food seems to keep up pretty nicely and have half the employees. There's some really good workers there and I'm not dissing on all of them but when my order gets fucked up when it's slow it's pretty pathetic read more