If I could give this place a negative rating, I absolutely would. Visiting this location felt like gambling with my time and sanity, thanks to the horror stories I've read on Facebook groups. I'd only been here twice before today, and I regret giving it another chance.
This morning, I was on my way to drop my child off at school after a medical appointment and decided to stop by. I ordered a #2 meal, and despite the drive-thru attendant mumbling her way through the conversation, we somehow landed on a #2 with a Diet Coke. I didn't specify the exact sandwich because my son wanted it, and frankly, I couldn't tell you what it was now because of what happened next.
After paying (side note: the girl taking the order needs serious help enunciating and speaking up), I went to the pickup window only to be handed just a sandwich. I politely pointed out to the woman working the drive-thru that the Diet Coke and hash brown were missing. Instead of addressing the mistake professionally, she immediately went on the defensive. She checked with the girl who took my order, and together they decided to gaslight me by claiming I had only paid for a sandwich.
First of all, why would I mention a Diet Coke if I hadn't ordered the meal? Second, instead of apologizing or attempting to resolve the situation, the drive-thru worker--who was an ordinary-looking Hispanic woman with an attitude problem--decided to stare at me like I had just insulted her entire family. Then she started laughing. Laughing. At a customer calmly explaining an error.
At this point, I was floored. I reiterated that I had ordered the full meal, not just a sandwich. Her response? More smug laughter, like I was trying to scam Mickey D's out of a hash brown and a drink. Newsflash: I wasn't angry--until this woman decided to act like a deranged villain in a bad sitcom. The situation was beyond absurd.
It was clear she didn't care about customer service, professionalism, or even basic human decency. Her behavior suggested she's either deeply unhappy with her life or fresh out of a prison yard, where this type of combative, unhinged attitude might be acceptable. Either way, she's not fit to be the face of any business.
Ultimately, she turned a minor, easily fixable issue into a bizarre and humiliating spectacle. All I wanted was for my son to get what I ordered and paid for. Instead, I got disrespect, mockery, and the distinct impression that this place hires people who despise their jobs--and their customers.
Avoid this location at all costs. read more