Did the drive- thru for a quick lunch. My order was correct, hot and good. They were fairly busy so I expected it to be slower, but the line went fairly smoothly. They have Coke Zero Taking away a star because they put ice In hubby's drink when he asked for no ice read more

I work at a different McDonalds and this one's pretty bad. I ordered my refresher and large drink to my table, 10 minutes later they call out my number and don't bring it to me. also didn't apologize for the long wait but wtv. Also the drink station is nasty and the floor is also, tables dirty and so are the bathrooms. read more

Great food, fast service and the lady running the drive through made my day how friendly and the compliments she gave me. McDonald's food is what it is but I love the new Mc Arch‼ read more

McDonald's - Mc Arch...so so good and I gave up on McDonald's years back with tiny burgers, same boring menu and high prices. - Fast Food Near Me - Northville Township, Michigan

Ordered my first Arch burger from this McDonald's. Cost was about 7.50 and I got a shamrock shake for 4.00 . The sandwich was good but very sloppy. I don't know if I would order it again. The shake wasn't worth 4.00 a little underwhelmed read more

Recently came to this McDonald's since I was in the mood for a small bite to eat! I was amazed that they had McChickens here for $1.89 a piece! That's way cheaper than anything I've had in years. Bathrooms were clean and parking was plentiful. Wasn't too much of a line either. Modern amenities as well. Overall, good casual experience! read more

Over 90 stars and 1 for a reason. Based on one visit. My wife has been wanting McDonald's breakfast for some time so we stopped here as we gad down time waiting for someone. We used the auto ordering system, took a number to take to our table and waited. And Waited. And waited. On a whim I went to the counter and there was our food. We took a bite and the hash browns were cold. We asked if we could have hot and fresh hash browns and they did replace them = Good. But people working here seemed less happy and motivated. The dynamic was slow compared to fast food restaurants with fast turn around. Seemed like not enough people working. McDonald's has lost their way as a corporation and you can read about it online/, papers. Only based on one visit but this visit really missed the mark. read more

I honestly don't understand why this McDonald's does not have a much higher rating. I just started going here about a month or so ago and I've gone four times already and every single time has been superb. I take my daughter here after school sometimes and we have dined in every time. Our food is always brought out on a tray promptly, including condiments like ketchup and salt. They are very friendly and knowledgeable, and they all seem to take pride in their work, which is not a common occurrence at McDonald's or any fast food joint for that matter. They're always kind and serving people with a smile. It's just unheard of!! We've also gone with friends in the drive through and although I wasn't the one ordering they were very polite and everything was correct with our orders. I live 20 minutes away and would travel to this location for its great service all around. I mean, it's impressive enough for me to leave this review! This is located in Northville which might have something to do with the great as well as correct service! read more

I don't eat fast food often but man. Don't eat here. Over priced and drive thru moved as fast as sumo wrestler running a marathon

Every time I go through this drive-thru, I know I can leave without worrying if my order is correct. Maybe it is just during the time that I go but regardless, the employees are always fast, polite, and friendly, which is something that isn't expected but 100000% appreciated from a McDonalds. Every employee, especially the young Asian man and the African American man at the second window make an effort to be kind. These people make working and dining at fast food enjoyable. Please give these gentlemen the props they deserve! read more

I only ever visit this location for breakfast, between 6am-8am. I'm usually in and out super quick and ordering through the app is painless.

The Men's restroom was a mess. No toilet paper - I had to ask for it ... and was handed the entire roll to install myself. read more

McDonald's - Men's room ... - Fast Food Near Me - Northville Township, Michigan

Their online orders are not going through. I ordered 20 minutes ago and my bf ordered 10 minutes ago. We went through the drive through and he got his food but my order wasn't popping up but they had said my name. We are now waiting for 30 minutes or more at this point for them to make my order. They almost made me re order my food and pay again which is ridiculous. They already saw my order 3 different times on my phone as proof. read more

All that needs to said, it should be zero stars. Terrible service, more so, no service, no hellos, no care whatsoever. But, if you can live through that, once you get the food: a Giant light-colored hair within your sandwich. Very very gross! This place should be investigated! The hygiene of the workers are also questionable. I would not know if any standards are being upheld. Just because it is fast food, it shouldn't mean sickening food with contaminants and awful service! read more

McDonald's - a car parked in front of a brick building - Fast Food Near Me - Northville Township, Michigan

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Service was extremely slow. Food is undercooked and they forgot half of my order. I am very disappointed

Ordered a two cheeseburger meal with extra onion. I received the meal after a please pull up and wait. Neither cheeseburger had any onion on it. They had the slip of paper that had extra onion but not one piece of onion. I tried calling more than a few times, but they won't even answer the phone read more

I hate you McDonald you forgot my frozen coke you then didn't give it to me and the denied if I ordered it even tho it was on my receipt and you didn't add creamer to my coffee even tho I asked for is read more

McDonald's - Fries - Fast Food Near Me - Northville Township, Michigan

Given a drink and asked to pull up. Went to ask for a straw so I could enjoy my drink and he shut the window. I know reviews do not matter when it comes to fast food because it is an awful necessity but if I was an owner I would review yelp and make appropriate changes. I wish I was a secret shopper because I would nail this place. After I "pull ahead" and wait for my food the lady walks out and hands it to me and walks away. No straws and no BBQ sauce. I tried again a month later (because it was on the way and my kids were starving after hockey) and I seriously waited 30 minutes for 2 kids meals. The lady who took my order was very sweet but I am not sure what the malfunction was but just no buddy around. It's like the only had 2 people working which clearly was not enough. I have to do better at remembering there is one right down the street on 5 mile. read more

This location is a major joke. I understand it's tough to get good help these days. Your help deserves a minus 20 on a scale of 1 to 10. Perhaps you should invest in training and listening skills. There are signs at the drive through ordering station instructing customers to provide their drive through code BEFORE ordering. Your clueless employee kept saying I had to present the code at the window to get the discount on my order. No!! I'm clued in to pay automatically and he needed to take my order code. I tried to explain I was waiting for my order code and he just kept insisting he couldn't take a code until I got to the window. Wrong oh buddy. Never coming to this location again. read more

Zero stars for this place would be far too generous. If I could, I'd give it about minus 2 stars. I don't know just what the hell is going on in that place, but after avoiding it in the days before COVID, now I remember exactly why I quit going to this location. Silly me.... I was out and about and the thought of a quick double-cheeseburger with some Chicken McNuggets was quite appealing, so I decided to pull in here. I was in line 20 minutes. When it finally came, it was wrong, so I parked and went to go inside to have it corrected. When I entered the building, there was this older black employee with graying hair who was standing there berating a few other customers who were inside. He was yelling all sorts of nasty things at them. All the other employees in the place were just ignoring this. Then the guy turned to me and started mouthing off. This was unbelievable, all I could do in the moment was just wonder if this guy was for real. I decided to leave, because there was no point anymore. Now I seem to remember going into this McDonald's in the not-too-distant past, this SAME GUY being there and it felt like he was trying to pick a fight with me. Back then, I did call to complain, and the woman who answered the phone said that she would "take care of it". Well, apparently, nothing ever did happen because this guy is still there. Going forward, I would rather starve to death than give this location any business. Eff 'em. read more

One of the worst McDonald's you could go to in every capacity possible. Workers are about as unhelpful as you can get. Simple orders somehow get messed up. If you go through the drive thru you can spend 10 at the speaker before they someone comes on. There must a one person doing the ordering, making the food and giving it to everyone. Franchise owner should probably be required to forfeit this place read more

Rude crew through the entire drive thru experience , but food was relatively quick. My wife found long strands of hair in her filet-o-fish. Please stop asking for $15/hr read more

Unbelievable. People have jobs to get to in the am, we stop at McDonald's bc it's "quick". If you're short staffed, please don't even open your business. Also getting unnecessary attitude while being patient is unreal. There's no need. I also got nothing I actually ordered. So wrong & my Dr Pepper tasted like water. Thanks for making me late for work, and a shitty breakfast And a side of ATTITUDE, as I go to my job to save lives. I appreciate it! read more

They're apparently closed at 11pm on a Tuesday so I wouldn't venture out if you're looking for a fourth meal.

amazing customer service,food was great and kevin is the best he was so nice to us and we loved him

I dislike coffee, so in the mornings I have been going through the drivethru to get a soda pop and cheap burrito/biscuit for breakfast before work. Many times they are crazy slow for no good reason that you can see. I finally went inside this week when they were very slow with the outside service to see why. The management had an employee slowly cleaning the shake machine, blocking everyone. At the same time, a cloud of old people were slowly moving up to the counter, ordering senior coffees, then slowly moving up to get them and disputing the amount of coffee/cream/sugar, taking the attention of two employees. So half dumb managers, half selfish Michigan union retirees. read more

They always mess up my order when I go it's not that difficult. Food is always wrong.

Dining room not open on a weekday at 7pm. Sign clearly says open until 11 PM. This is totally ridiculous, if you can't find workers either pay more or close the place for good and do the world a favor. read more

July 2019. I have written to McD's corp mgmt a number of times re this location. They forward i to the franchisee. To her credit she called today (which is why I doubled my star count to two). But here is the explanation I received for why it took ~16-17 minutes to get a cup of coffee and an iced tea. This is a quote from the email they sent me: "I received your complaint regarding your visit to the 6 Mile and Haggerty McDonald's location yesterday afternoon. It looks like you walked into the store at 3:02:09 and went to the kiosk, you left the kiosk at 3:04:19. You then had to wait it line to pay because you didn't use a credit card, you waited from 3:04 until you got up to the counter to pay at 3:10:30. The gentleman in front of you was being waited on from 3:06 - 3:10. From the time you paid until the time you received your drinks was 4 minutes." So evidently they only count from the time your reach the counter to the time you cash out with your receipt - which was 4 minutes. (I'm sure they blind .cc'd the corporate folks I'd written to). Seriously! That logic is like if i took my car to the dealer and waited 3 hours but the actual oil change only took 20 minutes....so I my complaint about the 3 hour wait is invalid because the oil change only "took 20 minutes". ...you can't make this stuff up! Oh, and by using the kiosk (which I thought they wanted us to do), it set my behind several more people who walked in while I was at the kiosk. And the fact that I paid CASH evidently also slowed down the process (per the franchise owner) ...my bad. Unbelievable. read more

TERRIBLE! I went to the drive thru with my granddaughter. They have two lanes, there was one person in front of me and two people in the other lane. They waited on the person in front of me, and then the two people in the other lane. I sat and sat and sat, probably at least 10 minutes. By then I was the only person in either lane. Then a truck pulled into the lane next to me, and yep - they waited on him. UNBELIEVABLE. The WORST customer service ever, apparently everyone who works there is developmentally delayed. read more

I've been in the drive thru line at this McDonald's for 25 minutes and there were only 2 cars in front of me. If I wasn't trapped I would totally bail on this chocolate shake run. can't even begin to imagine why it's taking so long. Just got to the order microphone and the ice cream isn't working. NEVER go to this business. read more

Their unhappy, impassionate, and disengaged work force have made this my all time worst McDonald's experience of all time. I have gone here numerous times and always experience extended wait times and screwed up orders. The employees want to share their unsolicited opinion on how they don't like their job, their pay, their hours, or company policies. I am surprised that corporate has allowed such a low performing franchise to continue to exist without some type of intervention. After an extended drive thru wait that was coupled with more employee complaining and a screwed up order I will NEVER return. To the disgruntled employees - go find a job somewhere else where you don't feel the need to bitch to every customer. To the uninvolved owner - show up to your store once in a while and listen to your employees so I don't have to. To McDonald's Corp. - earn your franchise fees and turn this place around. read more

I ordered a double quarter pounder and it was only a quarter pounder but in a double quarter pound box. And you can't call because it's the wrong phone number on google. read more

You would get faster service at a diner. Usually takes about 15-20 minutes to get an order and it is correct only half the time. I also got a hamburger from here that was pink in the middle. read more

McDonald's - a hand holding a hamburger - Fast Food Near Me - Northville Township, Michigan

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This location is just awful. I was told last week when I went that I had to use the kiosk. So I did, and there were items it would not let me order like fries. So I asked for help and they told me they cannot help me. I got upset and said, how do I order fries then? They said it's our owner that wont let us help you. Then they compared the restaurant to Walmart, and said-you don't get help there either. So they gave me some free items since I could not order and pay for it. Great way to save money with using kiosks instead of people-with having to give away food. On top of that, they gave us hamburgers instead of cheeseburgers, which was ordered on the kiosk. Then we went to go sit down and eat and the place was filthy. Food all over the floor, sticky floors, tables not wiped down, no ice in the machine, no straws, ect. I decided to go eat outside-I figured that was cleaner. I would give this place zero stars if I could. read more

Have you had the Mighty Wings yet? If not, it is definitely worth the trip for these delicious hand-held treats. The five large wings (flats and drums) feature a crunchy, spicy coating and tender, juicy meat. Did I mention that they are large - so large, in fact, that they are the perfect portion for dinner. They are served with a variety of sauces - similar to what you would get with McNuggets. Of all the items offered seasonally, these 5-star wings should find a permanent home on the menu. read more

I went thru the drive thru 11/13/21. I ordered a med. Fry with NO SALT and a water. I didn't check the fries, until after I left. The fries were so salty, even if I didn't have a heart condition it would put my daily allowance over the limit, like for a week. Last week I woke up with swollen eyes, tasted salt for 3 days, had salt coming out of my tear ducts, and upper chest, monitored for week. I ate a ton of bananas, water, calcium. Here is googles statement for adult females. The recommended daily sodium intake for healthy adults is no more than 1,500 to 2,300 milligrams (mg)--about the amount in two-thirds of a teaspoon to one teaspoon of table salt. PLEASE TEACH THE YOUNG ADULTS SOME NUTRITION FACTS, SO THERE NO OVERDOSING THEIRSELVES AND THE COMMUNITY ON SALT. read more

Terrible service. No one working the counter. You had to order they the kiosk but no one was telling people that. Wait ended up being horrendous. I left the drive thru line because I only wanted a soft drink. Once inside I was finally told you could only order thru the kiosk. I did that and then just left my money on the counter because no one was cashing anyone out. I will never return to this McDonalds. If this is the business model they plan to go with for all locations then McDonals will be in big trouble. read more

I went in and placed an order at the kiosk. I received my order 42 min later. After 30 min I finally got the attention of Steve who told me I would have to wait. After calling to speak with the manager Carol she told me it wasn't her fault because she just got there. I called the corporate office who took my complaint and offered no apologies. I'm not looking for compensation but some sympathy or a simply apology would have went a long way. I will never go to this location again and after the treatment from corporate I don't expect to visit any McDonald's locations again. I'm sure one less customer won't effect them in any way but change has to start somewhere. read more

Save your money! There is no worse operated McDonald's anywhere. Worst service anywhere, cold and wrong orders always out of items and just crap. Should close this location! read more

All the problems of this McDonald's boil down to one thing: poor managment. They are slow, they get orders wrong at least 50% of the time, and the people working there are clearly miserable. Now, travel a mile south down Haggerty to the McDonald's on Five Mile and you'll find yourself having a halfway decent experience. Some of the folks who work there will even tell you horror stories of their time working at this McD's. In short, if it's McDonald's you want, drive down to 5 and Haggerty instead. read more