I am a business consultant, and a computer tech,I am also training as a cyber security specialist and I had a computer store in North Vancouveras well .My wife is also a professional, worked in Mental Health, ran two community policing centres for VPD, started her own Non-Profit for pepeole with effective mood disorders, was the excustive director for one of the highest security second stage woman's shelters in Canada, we are respected professional and educated people.
My wife and I have been frequenting the McDonald's at 157 Chadwick Court, and other locations in North Vancouver since we moved here in 2012 from Calgary, since that time, we have spent a small fortune at these locations owned and operated by Jim,Pike Ltd. It is fair to say we have seen,observed and witnessed many things at the 157 Chadwick Court Location (Lonsdale Quay- North Vancouver) location over the years.
More recently, I was in this location one morning on my way to work, and the manager serving me, got my order wrong. The receipt was correct, and the sticker was correct,but what her employee gave me was wrong, the manager argued with me and was speaking to her subordinate about me in her native tonge and not english, very unprofessional. I filed the complaint using McDonald's survey on the receipt. I was in the same McDonald's another morning(Wednesday) with my wife and a colleague and friend, I went to use the men's bathroom( stall) and |I lifted the seat, and discovered feces all over the back of the toilet, I reported the situation to staff and they acknowedged that someoneone would look into it, I also filed that complaint using the surevey on the receipt . I was in the McDonald's on Friday, buying lunch, I went into bathroom, went into the stall, lifted the toilet seat and the feces was still there two days later.. I spoke to staff, and I told them that it had not been dealt with and that if Health Canada saw this they could be shut down..
I was in McDonald's today with my wife and and a colleague, about to order dinner when one of the staff members came up to our table and tole me the owner banned me from his restaurant..
Since when, does an owner get to abuse his franchisee licence agreement and ban someone who is exercisng their right to complaing about poor customer service and uncleanliness in their retaurant? This is unjustifiedand unwarranted blatant unprofessionalism and absuse of their franchise license and operator agreement.. I have photos, and Jim,Pike Ltd hsd both offended myself, my wife and my colleague, and I've informed my friends and colleagues of the situation and they plant to boycott Jim pIke's McDonald's give him as much bad PR as possible... read more