For some reason this location for years has hired the worst employees possible. Terrible food, terrible service and quality. Make the drive to Heath or to the 21st street location. read more

Terrible! Just the service! I can't say enough about how terrible the service was. The restaurant was also destroyed. What a sad, sad mess. The employees are also very loud and rude read more

~Service My service today was absolutely awful. I was extremely upset with the McDonals employee who went crazy because i asked to speak to the manager. I went through the drive thru & I was using my points to get my grandson a Happy Meal. So I gave the code to them. When I pulled around the girl said my order was already charged out which I had told her I would pull around so she can look at the code and fix the issue. I was at a diff McDonald's the other day and they were having issues with the codes but the manager came and took care of it before it was charged out so there wouldn't be any problem and that employee told me to becareful whenever I use those codes if I have issues to talk to a manager and they would be able to fix the issue so needless to say, I asked to speak to the manager so the employee slammed the window in my face so hard that it came back open and then she was saying the F word and I had my three-year-old grandson in the car with me. That was totally uncalled for. I was so upset & shocked by her actions when the manager came to the window I handed her the receipt & I just left. It really upset me big time needless to say my grandson didn't understand why we didn't get our order. So I called the corporate number after I calmed down but when I was telling the customer service representative what had happened it upset me again. So I am waiting to hear back from the owners of the McDonald's. When checking my bank account I was charged twice at that McDonald's for nothing. I didn't get any thing there so why did they charge my card another time that really bothers me so I went on my account and shut that off so They can't charge my card for more stuff. Needless to say, I will never go to that McDonald's again over there on Union Street in Newark Ohio.k ii read more

When people need to grab a quick bite before work late at night or whatever the reason they either can serve at all or cash only. EVERY time I go there later at night it's always some thing. I could be wrong but they seem to never want to serve anyone later at night and make it easier on themselves. read more

I never use Yelp but this Mcdonald's really deserves a good review. The first mcdonald's to ACTUALLY put extra pickles on my mcchicken, gave us as many sauces as we asked for, and were super friendly. We just came from LOST LANDS so we appreciate the easy and good service. :) read more

First off, the service at the drive through was phenomenal! Also the happy meal I got was nice and hot when they gave it to me it was pretty much steaming! And I love how the McFlurry was packed to the brim with m'ms! The staff there was extremely friendly making me wanting to come back! If you see this review go to this McDonald's They did good! read more

Came at 2 am with no one in line, they took 30 minutes to get me a quarter pounder and chicken sandwich. The girl operating drive through is playing on her phone. Haven't got the food yet but im sure its mid. read more

If we didn't have to ask for the rest of our food, and than be treated disrespectful. And than have to ask again for the fries. Stay off your phone and dont clear oders before you complete them. ​ read more

Fucking sucked. If you plan on working in customer service learn how to treat customers. Just because your night sucked doesent mean you take it out on customers. read more

Some nights drive thru moves exceptionally slow- other nights they keep cars moving. Orders have always been correct. Dining area is clean-ish. Have only visited the bathrooms twice and they were clean on both occasions. Not much to complain about here read more

THE WORST McDonald in newark this place should be shut down how unsanitary they are I have friends that work there and they tell me conditions of the place and how staff (managers) treat them this place needs an inspection every week the workers are disgusting and if they get your order wrong and have to fix it they get an attitude, the main manager the female should be fired how she operated her work place she's yelled at multiple people I know and had very short temper. read more

I ordered a mcchicken and 2 large fries the fries were decent but the mcchicken tasted like cigarettes. Service seemed fine but every time I go to this McDonald's it's a bad experience. Everyone try to avoid this McDonald's read more

I get passed in the double drive through every time! My order is wrong or missing items a lot and the staff is less than professional. Terrible! read more

Lowsy services unprofessional at night need to be trained give you cold food minors are working there kids not serious about there work night management take up for them and they laughed at the customer read more

Waited in line for at least 30 minutes. My food was cold and dry with skimpy sauce on my Big Mac. Staff was nice though

Chicken nuggets weren't cooked all the way caused food poisoning and had to go to ER this McDonald's needs shut down.

We ate in tonight, a Tuesday evening. There were two adults, a teenager and two 5 year old children. We ordered 2 Happy Meals and three value meals with fries and drinks from the Kiosk. It took nearly 10 minutes to get our food. When it came, we were shorted one medium fry from a value meal. They demanded to see a receipt before providing the missing fries. My spouse ate her fries first then opened her Big Mac and took two bites. She put it down upside down and said look at this. The top half of the sandwich was made correctly. There was nothing on the bottom half. It was the center bun right against the bottom bun. When she went up and complained at the counter, the worker she first spoke to showed it to a manager within my wife's line of vision and earshot. The manager did not see the problem until the worker pointed it out. They told my wife they would make it right. She came back to the table. The manager appeared moments later with a Big Mac box. She put a patty and a piece of cold cheese on the original sandwich and that was all. We'll never go back. read more

Honestly worst McDonald's every time I go there food is cold or not made properly very messy my order is almost always wrong then have to go back just don't understand how hard it is to do a job. read more

So Chloe happened to post a review about how her oreo was not mixed into her mcflurry and the same thing just happened to me. They didn't even fill up my mcflurry all the way and the sweet tea we asked for with NO ICE came with ice and was watered down. Then the drive through lady gave me attitude when I asked for straws that she forgot. I came back today and guess what the fuck happened. I ordered two double hamburgers which should come with no cheese! But they put cheese on my burger and I tried to call in multiple times and they never answered. This is extremely harmful as a person who has a severe dairy allergy. If I would have taken a bite of this HORRIBLE burger, I could've died. read more

Worst service inside and drive thru never waiting so long on my food in my life at any other McDonald's just for them to get it wrong and just slap sandwiches together like they ain't got no sense. read more

This place sucks, it takes you forever to get food, it's always dry and cold, or wrong, employees have attitudes, they never wanna fix a problem with your order, they need to all be replaced or just shut this one DOWN!!!, Because no one here cares about there job, read more

I love this place for a quick bite or some iced tea on the go. Restaurant is always clean and the staff has always been friendly.

Slowest service ever waited in the drive through for 25mins and there was a total of 5 cars thats it

By far, the worst run McDonalds, period. I actually drive out of my way in the mornings, even for coffee, in order to avoid this place. In the last 30 days, I have stopped at McDonald's on Union street 12 times. 9 times the order was incorrect, 5 of those times I had to "pull forward" to wait. I actually just stopped there today (9/19/13) and aksed (3 times) for a Quarter punder with cheese NO ONIONS. Guess what? Onions all over the burger. That entire crew (supervisors included) need to be fired. It is as if the Managers do not care that customers are always getting their orders wrong, long waits, and dirty team members. I walked out one morning when I ordered a coffee and saw the girl who served me the coffe touch the fryer. then pick a napkin off the floor, then without washing or sanitiing her hands, she just picked up my coffee cup (by the rim) with her fingers that were all over the fryer, floor, and money. This is disgusting and this store needs to be shut down. This is what happens when 16 year olds are in charge. read more

Everytime I go there always waiting a long time when I go though the drive-thru . Most of the time my order is wrong. I try to give them a chance because I love McDonald's lol. I probably will go back but hopefully for better services. They always fix my order sometimes give me extra because of the mix up. Some people are in a hurry and would like if they get their orders right the first time! read more

I never have any other trouble with any other Mcdonalds but this one. I only go to this one because it is close to my house. I will not be going after the horrible food I had last few time I visited. When I was pregnant with my daughter last year I received a uncooked quarter pounder I spoke to a manager and showed her the picture I had taken of the burger she was supposed to reimburse me and never did. A couple days ago I went and had a McChicken with Cheese. I was about finished it with it when there was something crunchy in it. I originally thought it was a piece of fat until I pulled it out of my mouth it was an uncooked piece of chicken with what looked like a blood clot. I have not been back since and I will never go back. read more

Worst. McDonald's. Ever. Always have eggshells in their eggs. NEVER get the orders right. Food is always old. Today my mom who is 63 and disabled went through the drive thru for a coffee. They didnt put the lid on right so the EXTREMELY HOT coffee spilled all over her legs and car. When she went to tell them about it, they didn't apologize, didn't offer her another coffee, didn't ask if she was okay. Nothing. The manager asked if she wanted to fill out an incident report and she said no, just put the lids on right. Then she had to ASK THEM if they were going to replace her coffee, which they did but only 3/4 of the way full. Absolutely ridiculous. I will be contacting the corporate office. read more

fast service. i ordered an oreo McFlurry and there seemed to only be oreo on the top and none mixed into the ice cream.

Went thru the drive thru between 7-8u am. Ordered a Carmel mocha and was given a regular coffee. Now that was an expensive and not very good coffee. read more