I have been visiting this location for 22 years passing by to work at Yale U.
For the last 90 days I've been receiving mushy and limp has browns and fries. I've asked now 4 times in a row that they make them well done and they are still nearly raw inside.
They insist that's how they are suppised to be, but watched the mansger or assistant shake the fryolatir basket in an effort to cook them faster, even though the law of physics prevents this to happen if the time and temp aren't correct.
If we cant get a McDonalds product to be consistent and taste the way they should, then why should weeven go there to eat? I truly have better things to spend my hard earned money on, and its expensive to begin with.
Nobody in their right mind would like to settle for paying top dollar for their famous fries or hash browns that taste better elsewhere.
If this is a Trefz owned McDonald's, they need to step up their game and quality control to fix this problem. In my opinion, the products are rushed and they aren't being monitored for the quality controls McDonalds pays millions to do, as well Trefz Corp certainly has to complete or is supposed to complete before allowing this kind of action to take place.
McDonald's fries and hash browns are supposed to be crisp and strained properly so they don't become mushy when eating after they cool. It seems as if somebody there doesn't like the crisp they are supposed to have because the problem resides not only with fries and hasbrowns, their english muffins are also not toasted as they should be. I feel their toaster's conveyor is either running it's too fast , or the temp is too low. I feel this is done in an effort to speed production up, making the end product sub standard.
This store doesnt care if the customer receives the hash browns as they should be even if one asks for them well done they only care about selling as many as they could as quickly as possible, and the difference in time would be maybe 30 seconds for the correct result.
Im not sure if their fryers arent up to temp but somebody needs to take csre of this otherwise my review is going to remain a 2 star review filled with truth that may end up alterung their business.
I worked for Trefz Corp years ago and know exactly how these products are supposed to taste.... they arent even close to what they should be so they need to act quickly to stop whats happening not only in New Haven but also at the Campbell Ave., West Haven store, which in my opinion is even worse due to the choices made by the manager.
In West Haven, the Manager is an Oriental woman who I have literally watched her cut the fries short of their frying time shaking the basket in an effort to reduce serve time at the drive thru window. My fries were raw in the middle and I returned them immediately, giving her a mouthful for wasting an additional 15 minutes of my time. Her choices cost McDonalds their profits by tossing my fries and 6 other's because she rushed frying them to award her for serve times that the restaurant monitors closely, probably paying bonuses for those with fastest time averages for their turn around.
Some sacrifice loss to look good for serve times, but if it isnt out of their pocket, who cares, right? If it were my business, I'd fire them on the spot. That is as bad as stealing , however, that's my humble opinion.
Thank you,
Marc Belanger read more
