I order here all the time and it's usually good but last night I got a burger meal, there was mold on my burger bun and they put pickles on the burger (I'm allergic). Then they half filled the fries and put ice in my drink...
I went back through the drive-thru and they said that because of COVID they could not remake my order and I would have to order and pay again, this is ridiculous!!!! How can you give me that burger with mold, an ingredient I'm allergic too and half full large fries and then expect me not to make a compliant- then tell me you can't remake it because you already handed it out the window!!!! I asked for the manager and this teenage girl told me to get lost because I was holding the line up! I left my order on the drive-thru window and drove away!!! This is horrible service and I will make the trip more up island (North or central nanaimo) next time I want a Big Mac!!! read more