Okay... Been there before and service was a bit scratchy, but latest visit was an abomination of incompetence.
One of the gals I was with ordered a Create your Own chicken burger and had to wait well past 15-20 minutes.
The other lass got hers pretty normalish time.
But mine... Phew...
Big Mac and a boys Cheeseburger Happy Meal. Yep you read that right, a Happy Meal!!!
Well, my Happy Meal was more of an Unhappy Meal... I'm pretty sure one of the prerequisites for a cheeseburger is the patty, but no, not mine. Maybe they thought, 'hey, he's got a Big Mac too, he's being greedy with his beef intake today so we'll punish him'
When I politely (yes I can be polite) asked for a new one with meat she went to slap it a cold set of buns. Jeez girl, don't ya know ya gotta warm buns up before ya get the meat in. Get your mind out of the gutter please people, this is a Family Restaurant!!!
So, waiting and watching more service disasters produced a circus performance worthy of Barnum and Bailey, so it was kinda fun watching every single frozen Coke sit for ages melting in the heat of customer frustration till people's food arrived late as, but it's a dumb move to serve those before the food arrives. And it was Sunday night and I can understand Matamata is pretty busy because of the tourist vibe, but wow, it was one inept move after another.
I seriously hope they were trainees because the manager sure spoke to them like newbies.
Poor showing, but hey, they have plenty of room to improve till the next time I head down and risk it. read more