Clean bathrooms hot food Clean restaurant Friendly staff Beautifully decorated Went above and beyond on decorating with balloons etc for Minecraft advertising read more

See all

They denied my breakfast order even though i ordered it before 10:30am through the app! Very rude and unprofessional of this location. I was in line and it passed 10:30am but my mobile order was placed at 10:24am. This is unacceptable and disgraceful. read more

I did an online order from the McDonald's on 407 & 35, my fries, nuggets and cheeseburger were cold. My medium fries was actually a small fry in the container it comes in. Just very disappointed after spending over $30 worth of food. read more

Food came fast, hot and with friendly service. Kids play area is fun and clean. Good place when it's so hot outside for kids to play read more

McDonald's - Play area - Fast Food Near Me - Lewisville, Texas

See all

How is the actual F&&k do you sell Someone THREE 20 piece chicken nuggets boxes and they ask for sauce, Buy yet and still ? You give them the bags with ABSOLUTELY ZERO SAUCE?!?! WYF?!?! And don't I DARE try to call.. BECAUSE YOU KEEP HANGING UP!!! Hey your together... y'all are forever screwing up Something !!! I ordered a chocolate shake .. you give me Vanilla.. I give is back ,. You give me a SMALL chocolate/Vanilla swill , when I Paid for large ... can you NOT understand "NO ONIONS"?! It's really always sometimes ..I need for whomever working the drive through to get my order right !!! EVERY TIME !! read more

McDonald's - No sauce for 60 nuggets - Fast Food Near Me - Lewisville, Texas

This place fkn sucks every time i order here it's wrong asked for no pickles add bacon they just added pickles to my whole order. Got the collectors meal today why the fuk did they put little cheeseburger patty's instead of the big mac patty's i'm beyond frustrated with the workers who can't get a damn order right for there life. We pay them more than we should pay them less if they are gonna b fukn up my orders after a long ass day at work in the sun shits not okay read more

Got dinner here for my family and I ordered our 3 meals plus 2 Kit Kat shakes. One of my meals was wrong but I didn't know until I got home. The two Kit Kat shakes didn't look right so I asked the guy at the counter about them and he told me they were the Kit Kat shakes. I get home and they are smoothies. It's absolutely ridiculous that I can't even order some simple meals and shakes and get what I ordered. The guy lied straight to my face about my shakes as if it didn't matter that I didn't get what I ordered. read more

Probably one of my worst experiences at this McDonald's was this evening. Went over there trying to place an order. They told me the card machine was down and then magically it was working. I get to the window they have my order all messed up and started getting somewhat argumentative about it. Didn't really seem to know what exactly I ordered even though I told him multiple times. Probably will not be ordering from McDonald's in the overnight hours at least at this location. As I was finishing up I told them to cancel the order and instead of trying to see if they could make it right they just closed the drive thru window in my face. Hope management reads this cause it was a terrible experience from the overnight team. read more

I payed for a steak egg and cheese bagel and they gave me bacon I'm already at the house I'm just gonna have to take my lick

I stopped going due to so many issues, I finally came back to find out nothing has changed. You think the McGriddle would be cooked instead of spot frozen in the middle.. read more

This location's inside is dirty and employees have a chip on their shoulder. I ordered online in the store to eat there with a marker set to deliver to the table. They finally called my order out ... no delivery to the table. I went to the counter and the food was on the counter missing all 3 beverages. A female employee taking food to another customer's table was walking by and I told her the order was missing half the contents. She immediately looked at another female employee standing on the other side of the room ... as in you pull this kind of thing all the time. The employee sullenly got 2 cups for fountain drinks....once I got back to the table I realized she shorted me a bottled water.... I didn't want to go through the counter gauntlet so let it go. This location is ghetto....desperately needs a good realignment of management and focus on hygiene read more

They are actually open when they say they are open, unlike Hickory Creek, who is stupid.

Yet another HORRIBLE experience. I ordered in the McDonald's app before I left work and arrived at 6:10 to pick up my family's dinner. I checked-in on my phone and waited at the space. After 20 minutes of waiting, I went to the drive-thru and asked what was going on but the employee said he didn't know. I asked if he could go find out or get a manager. He said ok and I sat there at the speaker for another 5 minutes with total silence. When a couple cars started lining up behind me, he asked me to drive to the next window. I could see him taking other orders from the other lane during this whole time rather than finding out about my order. My card had already been charged and my daughter was crying, so I could not give up or go inside. When I got to the payment window the employee still had no answers about where my food was. At that point my husband came to McDonald's in a separate car so I could take my crying toddler home. He went inside and told the manager what happened and she just walked away. Another employee finally filled the order at 6:40 p.m - 30 minutes after I had first arrived. Wasted 30 minutes of my time and gas with absolutely horrible customer service from the manager in particular. read more

I've gotta say that this was the best experience I have ever had at a McDonalds. My deluxe crispy chicken sandwich was delightful. The chicken was absolutely hot (just cooked) and my tomato slices were still cold. I've eaten at a McDonald's once in Seoul, South Korea where it was almost as good...almost. I don't know why this location has such bad reviews but our experience was outstanding. I would say that if you're local and were avoiding this one, they clearly have things figured out now. read more

Waited for ten minutes and cars not moving but three left so again we are headed to eat somewhere else. You can see them through the window just standing there. I don't know why we stop there. read more

I always liked this food until i took of my drink and there was piece of a broken plastic spoon in my drink read more

McDonald's - a paper airplane on the floor - Fast Food Near Me - Lewisville, Texas

McRib is nasty. 1 bite and it didn't go down. Yack. Save yourself. Texture and flavor is awful.

This place neat up my food real bad I ask for 2 plain hamburger they gave me a cheeseburger with everything and a chicken sandwich instead what type of stuff is that. I'm 28 weeks pregnant and ohh I wanted to go back there and start a seen but I decided not to Cuzz why the hell would I wait in that long ass drive thru for them to mess up my order again. I didn't get a recipe either so they ain't much I can do bout it. read more

I've tried so many times here trying to make sure they've heard our order right but they're always in a rush to cut you off or act as if they're in a rush at 2am. I'm assuming that's why our order comes wrong every single time. We can tell they lack a lot of communication between staff. I know it's a freaking McDonald's but sheesh every single time man? just listen. read more

During these Covid times, McDonald's has chosen to raise burger pricing on a daily basis. Pricing for the 2 cheeseburger meal went up in 3 days from 7.13 on Tuesday, 7.35 Wednesday and 8.43 on Thursday. I guess that's why pricing is no longer on menu board at drive thru. Pay attention! Stay away from McDonald's read more

Well I have no complaints about the food quality but more so the price increases over the past year. Every morning when I'm on day shift I stop here to get a sausage McMuffin and an apple pie. I used to get the blueberry muffin but they discontinued that. So an apple pie and a sausage McMuffin would cost me 2.94 last week and is now 3.98 this week. What? A dollar increase from one week to the next? I'm done!!! The only way to get prices under control America is to stop buying! I will no longer visit McDonald's. The whole country is going this way. So America...we the people are really in control...make a morning breakfast for yourself...make your coffee before you leave for work. Save your money and stop feeding the money pigs in America. If we slow down our buying then the prices will decrease...it may take a couple of weeks but it will happen. Just cut back where you can and see the results. Fast food is out for me and my family. At least until the cost of a happy meal stops making me unhappy. read more

Jordan in the drive thru was so friendly and helpful! He had a great attitude andseemed happy to be there, which is rare but you can tell he genuinely enjoys his job. Made the experience enjoyable. Not my usual mcdonalds but it just might be from now on. read more

Check your order before you leave drive thru window. Ordered double quarter pounder and received singe. They need to retrain their employees on how to fulfill customer orders. read more

The workers here suck. The customer service is horrible and even tho I answered with the upmost of respect they still answered horribly. I ordered some coffee and they even managed to mess that up. read more

May seem petty to give a Yelp review for a McDonalds but this location has repeatedly handed me the wrong order or an incomplete order causing multiple returns. I get it, I worked at McDonalds when I was 16 and know how breakfast rush can be, but take just a little more effort to make sure everything ordered is in the bag. read more

This is probably the nicest mcdonalds I've been to in a long time. It's new and clean. The kid's Area has computers and play equipment to keep them busy while I read or whatever. Two television sets. I love this place! read more

McDonald's - Kid's play area - Fast Food Near Me - Lewisville, Texas

See all

Got a mcnugget meal and a McFlurry in the drive thru. The person taking the order kept mumbling and it sounded like he was talking to someone else while taking my order. After a good 10 or so minutes of just sitting in line, another employee takes my payment and apologizes for the wait. Finally at the last window I try to ask for sauce and get ignored. When I got my McFlurry I saw it was only filled 2/3 from the rim of the cup. I asked about it and was bluntly told "that's how it's made." I didn't have time to argue with the kid who just wanted me gone and kept looking down (at his phone maybe) and drove home. Every other McDonald's I go to, they fill the cup all the way. read more

Will not honor McDonald app coupons. The manager knows he will make enough money without working with individual customers. App don't work? Tough. read more

Cashier at night over charged me for two 20 piece chicken nuggets, I ended up paying almost 15 bucks for the total, asked for regular honey guy gave me many different sauces read more

I stopped my to get 2 sandwiches at the drive thru early Friday afternoon. It was about a 5 minute wait to to get to the outer line order area. I noticed the car in front of me abruptly pulled away from the order area. I pulled up next. I told the lady I wanted a filet of fish sandwich only and a cheeseburger. I was yelled at twice asking if wanted the meal. I replied "No" twice. I tried to move on the cheeseburger with no onions and that was a disaster. I understood immediately why the car in front of me left. I politely told the lady who was yelling at me, over the speaker, that I would have to go somewhere else to get lunch and I left as well! read more

If you want your order screwed up come to this McDonald's. Everytime without fail the screw up the order

For the third time in a row going thru, our order was wrong. Severely wrong. I ordered a McGriddle and got two pieces of bread with cheese. Shame on me for giving them the benefit of the doubt. Never again. I have given them and I mean given them all of the business I intend to. Such a convenient location but my business will be down the street from now on. Chick fil A and Whataburger is accurate 100% of the time. read more

We rarely eat fast food anymore but when we do get Mc Donald's, they always mess up our order. I specifically asked the guy at the window if both drinks were diet dp and he said yes-- one was Diet Coke, other diet dp. I have worked in fast food before and your job isn't hard!!! Also Mc Donald's says full breakfast all day, but they only have certain items available. Just expect the food/drinks to be wrong and sub par so you won't be upset. read more

The cashier was sweet. The playground smelled bad and was icky. Apparently my review isn't long enough so I need to add more. I don't really know what else to add. read more

This location is closed at least 2 hours before their closing time .... it is Sunday a little after 9pm and they've shut out customers door says they close at 11... I point to the sign and the guy inside shrugs his shoulders .... btw other customers are pulling up .... great to get in your car and drive somewhere for no reason .... thanks read more

Always clean, very polite counter personnel, a great place to have lunch, or wait between appointments.

I stopped in today and ordered a double cheese burger, a medium fry and a large unsweetened iced tea. The burger was fine. The fries were Luke warm and were not fresh. The worst thing of all- the iced tea tasted rancid! If I had to guess, it had not been made fresh in several days! Either that or the container had not been washed. As I drove off on my way back to work, I decided to call them manager and just explain that they need to check this out because I'd hate to think that they are serving this to people. The manager answered the phone, I explained myself, then I hear her yelling in Spanish in the background and all of a sudden a young gentleman comes on the phone and said "The meat wasn't fresh? Sorry- do you want to come back" I politely declined because I had to get back to work and explained that it wasn't the meat, but the tea rather, but it was alarming and concerning that the manager who initially took then call and said she was the manager didn't listen to my concerns and offer a solution herself. Not a great experience in my opinion and it made me concerned for everything else I purchased- I hope it was ok... read more

Terrible mismanaged. You'll get sick. Denton County Health Department has been notified.

Used to be great, but now every time I go, the service is horrible. I will be standing at the counter for literally 10 minutes before someone comes and takes my order, even though I'm the only person waiting. read more

It's unfortunate that I'm having to rate any location with 1 star. I have been a consumer at the 1201 W FM 407/Justin Road location for many years. It's hard to find a TRUE fast food restaurant who gets your order correct, every time. This location once did. It was a beautiful thing to order & be understood, pull around and pay at the 1st window and by the time you were at the 2nd window, you had FRESH food being handed to you and every item ordered, was provided. In the last 6 months or so, the service of this location took a terrible turn. The food you order is never complete, the customer service is atrocious (especially when you have to drive 20 min back for missing items multiple times), and they do not answer the phone either, so you have to call repeatedly...only to not be given the food you drove back for. The location has 4 waiting stalls and they guide you to them on every visit, unless it's just drinks. When I returned the last time to obtain 3 missing main entree pieces, I recorded the "manager" and her very rude behavior, which I still have if anyone is interested. I then reached out to the area supervisor, whom guided me to the GM, Martin. I was able to briefly speak with him regarding the matter. He advised I'd not have to deal with the atrociously ugly manager, whom I've still got on record, and he'd take care of our meals, just let him know. The GM is not there in the evenings. So, I was forced to re-contact the area supervisor, whom promises to rectify the problem by sending me a gift card? This was NEVER about the money. It's service. And I'm truly saddened that this locations higher management is allowing toxicity to destroy what was once an EPIC location! UPDATE: The promises of cleaning up rudeness towards people was pacification. The very rude, snaring "manager" is still mgmt apparently!! UPDATE 2: The toxin is no longer there and the staff is back to polite & courteous again. I'll be there more often!! Thank you. 3/15/18 read more