This is a McDonald's nearby my house. It's been so convenient to order for pick up. They usually have some promos on the app to place. After placing the order, we can just put the stall number for receiving my order. Been ordering breakfast, so it's good to not having to use drive thru. read more

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1 Star I ordered a McSpicy Crispy Chicken sandwich, and the bun was completely burnt. Parts of it were literally black and charred. It was extremely bitter and basically inedible. This should never have been served to a customer in this condition. Beyond the terrible taste, serving food that is this severely burnt also raises obvious food safety and health concerns, including concerns associated with consuming heavily charred food. Very disappointing quality control. The staff should have noticed this immediately instead of putting it in the bag and serving it. read more

McDonald's - What would you call this? - Burgers Near Me - Laguna Niguel, California

STOP and look - customers matter! I asked if the sauces were in the bag. The young man handing me my order said, 'yes, the sauces are in the bag'. I got home and no sauces - not one! I ordered and paid for four (10 pieces) nuggets. The sauces were not received. It wouldn't be so bad if McDonald's didn't guard sauces like they are gold. Now I have 40 DRY nuggets. Why did he tell me they were in the bag if they weren't. There's no excuse for tell tales to customers. Very frustrating! I ordered through the app, paid through the app, and picked up my order (which I had to wait for...and, it was still wrong). McDonald's can do better! The rest of my order was correct. This was our order: Double Filet-O-Fish® Large Meal Qty 1 $14.79 Double Filet-O-Fish® Large French Fries Large Strawberry Watermelon Refresher $1.00 40 pc. Chicken McNuggets® Qty 1 $18.99 Creamy Chili McCrispy™ Strip Dip Creamy Chili McCrispy™ Strip Dip Hot Mustard Dipping Sauce Hot Mustard Dipping Sauce Honey Mustard Honey Mustard Double Cheeseburger Qty 2 $9.78 Hamburger Happy Meal® Qty 1 $5.39 Hamburger HM ADD American Cheese $1.10 Kids Fry Apple Slices FIFA x Squishmallows Toy Extra Small Diet Dr Pepper® Subtotal $51.05 read more

I don't drop many negative reviews but when you go through a drive thru and they take my order and my money in less than 1 minute and then are told to go wait in the parking for the food I have a problem...especially waiting for 12 minutes!! Come on, you guys make cheeseburgers all day with all your automated kitchens and technology? Meanwhile Taco Bell across the street is moving cars right along and handing out their orders through the drive thru window. read more

Fries are soggy, waits are long, burgers were dry. Unfortunately this location is quite troubled. Would not recommend Can't speak to ambiance only went to drive thru read more

I've lived by this McDonald's for years and the service now has to be the worst it has ever been. They consistently get the order wrong and seem to get annoyed when asking for extra condiments Even while offering to pay. just genuinely terrible service read more

I just came for a cup of coffee and an egg McMuffin. The drive-through is a half an hour with three cars go figure.

If I could give negative stars I would After everything I said, she asked if that completed my order, no it didn't I was so offended I said I guess so sure Then my orders wrong? I had to repeat my order five times and she still did it wrong. read more

McDonald's - If this was an allergy there could have been serious consequences. - Burgers Near Me - Laguna Niguel, California

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Easy visit to this location. I walked inside and used the kiosk to place an order which was easy. The kiosk doesn't have all the modifications that I would want so sometimes I have to go to the counter to place an order. I ordered the daily double special which comes with the daily double, chicken nuggets, fries, and a drink. It was prepared and give it to me in a reasonable amount of time. The location appeared to clean. There's plenty of parking. The cashier was friendly. She also handed me my order. read more

Ok so up and downs. It's fast food so you have to expect some things but very sad to learn from visiting that they cater more to drive through. You wait a long time for someone to take your order inside the store. They also help their employers and friends get food first. I went through drive through today and the little one after ordering asked for milkshake they refused to let m add it on even though there was no one behind me. They said id have to go inside or around the line again which made no sense. There play place inside is cute. Also one more thing about drive through no matter if there are no cars behind you they make you pull up over half the time to wait along time for your food then it comes out cold and wrong. read more

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My husband and I have been cooking at home lately to save money. However, we've also been playing the McDonald's Monopoly Go game and can't help but go and redeem some of the items we've gotten through the app. So, we redeemed some chicken nuggets and fries. We bought a fountain drink, sat inside, and had an essentially comped meal at the really nice McDonald's in Laguna Niguel. Mind you, I'd rather be getting my fast food at In-N-Out but we were in the area and we sat in the booth. I have not had McDonald's chicken nuggets since SuperSize Me came out and scarred me for life. I try not to eat as much ultra-processed foods these days due to health concerns but once in a blue moon, I make the exception. The restaurant is mostly clean. There were a few parties inside at the other tables. Shout-out to Michael who was on it with the ketchup packets. I had not realized that they were skimping on ketchup packets until we had to ask for more. I guess they charge for extra now. The Coca-Cola soda fountain was easy to use. If you redeem in the app, you can only redeem one item every 15 minutes. read more

McDonald's - 4-piece nuggets, small fry, small Coke - Burgers Near Me - Laguna Niguel, California

Dined in yesterday for the first time in years. Overall it was a good experience. The young lady that brought our food was very nice (no name tag). Food was good, nice modern interior of restaurant, and fresh fries made me very happy. read more

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I placed an order with the app for counter pickup. As soon as I got to the location I was informed that my order was not ready. The associate asked me for my order code and when I proved my order code the associate stated that my payment did not go through and I had to make a payment there. Once I got home the payment I made for my order through the app went through. So being charged twice is what McDonald's specializes in now and when I called to remove the extra charge I was informed that I had to come in person to get a refund for the second charge. Why do I have to show up in person when the associate can easily issue me a refund from their counter instead of inconveniencing me with another trip all the way to the McDonald's location? Stay away from McDonald's at all costs especially now that they like to double charge you for a meal and then refuse to refund you unless you show up in person. read more

Food was cold, disgusting and tasteless. The service was horrendous and the drive thru lady was rude, she didn't even give us our receipt. We will not be coming back to this establishment. DO BETTER MCDONALD'S. We spent over $45 on trash and bad service. We didn't go inside so we don't know about the ambience but with the bad food and worse staff I can just imagine. read more

I ordered My Breakfast @ 10: 10 am and was in the long line I received an order pick up code and Very slowly moved up to the speaker box. One car in front took exceedingly long to to order 1 item. Causing me to get up to the pickup window only to be told " I have to PICKUP before 10:30. I checked my clock , It was 10:31 so my ordered was canceled. "You Have to pickup B4 10:30. Regardless if you were in a very slow moving line, which isn't my fault. NO Wonder McDonald's is struggling. Think Very hard b4 choosing McDonald's read more

I only say yes cuz it's my local McDonald and I'd be sad if it were gone. I grew up with McDonald's so will also have random cravings. However..... love the brand and all but this location was a bit disappointing m. The gentleman in front in me was waiting for a Pepsi cuz the 2 machines behind us did not work. 15 min later another gentleman was upset because wife ordered online and food was not prepared because her phone that ordered the food was not near the perimeter. They really need to fix that bug. Add a I'm here button because even I had problems within the app. 20 min later I finally get my 6 piece chicken nuggets. I miss ordering from the counter like the old McDonalds. Ordering from the computer is frustrating sometimes, hard to find certain menu items and deals/ promotions. read more

This place seems to love to play games with their metrics. More often than not when I order a simple item such as cheeseburger or sausage McMuffin I'm sent to the waiting area and wait 5 to 8 minutes many times there is no one behind me or in front of me and it's during the busier period. Where they shouldn't be out of product. Every time I go staff is unfriendly not a good experience. read more

This place is really weird with the employees. Stopped by last night and there's a mixture of good staff that are friendly and staff that couldn't care less. read more

This happens twice. The first time , I let it go . Yesterday, I ordered kids meal again. I noticed that they fill up the cup -up to the rim with ice ! No wonder I have a difficult time inserting the straw into the cup because the cup is filled up with ice up to the rim and when I did after attempting numerous times I have to keep on poking poking the straw inside to get to the soda. What's up ?! read more

This McDonald's has no type of human respect. Other than how rude they are they manage to ruin my order almost every time I come in and order inside. I clearly put NO onion because I can't eat onion I can't stand onions. The manager Brenda was so rude and very unprofessional to be a 'manager'. She ROLLS HER EYES AT ME. SHE TELLS ME SHE DOESNT WANT TO TALK TO ME. I don't know what kind of manager this company is hiring but they aren't doing too well of a good job at it. It's tremendously disrespectful and disgusting to see how they treat a human for THEIR own mistakes. When a manger is needed by a guest they are needed there immediately. This is super important if it's their job they should do it right if they're gonna be there. They should absolutely not be attending that job if they're gonna have no respect. read more

I've been going to this location for a while now, as it is the closest to my home. However I Will be changing to a different location from now on! I had been giving them the benefit of the doubt, But that changes Now! The food has been, undercooked, overcooked, I've gotten the Wrong food and I've even Not gotten Any food, via an on-line order! This Billion Dollar business doesn't care too much about us normal, working class folks! On to new and Hopefully better locations! read more

McDonald's refused to apply my 20% off $20 coupon because an automatic deal was already on the order and they claimed it couldn't be removed, so I ended up paying more than planned, and being told that earning reward points made up for it didn't help since points aren't real savings, especially when the food wasn't that great either. read more

Cashier was great attitude but delivery person at the drive through wasn't smiled. Seems like in rush. read more

worst mcdonalds ever!!! they are all so rude and literally always forget something!!!!

Got food poisoning from this location, I'm very disappointed because I've been going here for a while, it's the closer location to my house. We ate some hamburgers and ended up getting food poisoning including my 1 year old son. Get better !! read more

Every. Single. Time. I come to this location. They always make me pull over to the side so they can prepare my meal in order to make the wait times look like they're much faster for corporate. always inconveniencing me. even if no one else is in the line behind me. read more

Everytime I have gone to this McDonald's there is always an issue with my order,the manager Brenda is heavily rude,she rolled her eyes at me and didn't want to fix my order. read more

Not sure what in the world is going on here but they do not even try to get the order right, I ordered a double Big Mac - large fry and - chicken nuggets. The nuggets were cold - the fry container was 3/4 empty and they packed a cheeseburger instead of the actual ordered product. Then they would not do a refund or return. The best they could do was pop up my name on some paper at the store for me to go in person next time. AND I USED CASH. Ugh. These businesses over charge... then bait and switch then throw all Kinds of drama if you call it out. Omg. read more

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SNOBS! Avoid coming to this place, they have the worst customer service! The scrawny girl at the drive thru with dark curly hair, and super pale skin should be in the kitchen or not work there at all! She shouldn't be dealing with people. She has a very nasty attitude. Liz is her name. Juana an older Hispanic lady is also very rude. Who do these people think they are?! They always mess up the orders and give attitude about it. Get other workers and train them right! Be respectful! If an issue arises the regular employee needs to let the manager know immediately and not be disrespectful and think they can handle it by being rude! read more

Everyone who works here is polite and respectful. Definitely working hard to give a good experience. BUT whoever decided to park every single car that comes through the drive thru is a total idiot I just ordered a cheeseburger and fries and I am asked to park my car (nobody in line behind me) because it wasn't ready when I got to the window. Happens every time I come. shi I be ordering a soda and they ask me to park and wait to get it. Tf going on. Like I said everyone who works here is hella chill, never had a bad experience with any workers. Morning and night. Love the people, dumb ahh idea to just park mfs. I be parking in handicap waiting for a soda because every other spot also has amother person parked waiting for their order. read more

This place fucking sucks. They get my order wrong all the time and i finally said something about it so i told them very nicely i asked for no onions. They give me it back after being snobby as hell and it's like im holding a damn pool in my hands, this burger was DRENCHED in grease, you can tell they slapped it together with some quick ketchup, mustard, pickles, and a spatula full of grease. i dont know if this was protest because they were annoyed but this shit is unacceptable. Makes sense why they have 2 star rating read more

I've been going here for years. I just can't take it anymore. They NEVER get the order right. Even when it's simple. The employee who takes the order gets it correctly. It's the people in the back making the order. I don't know what's going on with them. I'll be going to a McDonalds in a different location from now on. I don't mind driving an extra two miles. This McDonalds is a nightmare. Every time I go inside- the customers look miserable or I'm standing behind one in line with a grievance. It's gotten too ridiculous. lol read more

Terrible, I had to wait 20 minutes for one soft serve ice cream thats it when I got it, it fell off and broke apart then I had to wait another 10 mins to finally get it I shouldn't have to wait 30 minutes for a vanilla ice cream read more

Love ordering on the App and always enjoy my sausage and egg McMuffin deal! I've noticed how quickly the food comes out when ordering on the app which is also appreciated. read more

There is definitely something wrong with this particular McDonald's branch. I've been to McDonald's locations across the U.S., Europe, the Middle East, and the Far East, and I've never had any issues. They were always known for their excellent customer service and kid-friendly atmosphere. However, I've now had problems at this location on two separate occasions. The first time, two police officers happened to be in the restaurant ordering food at the same time. They witnessed how my family and I were mistreated by the manager, who discriminated against us. The second incident happened today when they refused to give us our mobile order, claiming there was a two-order limit per car. My wife and I each had points to redeem, and we wanted to add fries to the order, but both the staff and the manager refused, telling us we had to drive back through the line--despite placing all our orders at the same time. There was only one car behind us, so it wasn't as if the line was backed up. I even asked them to cancel the fries if it meant avoiding another wait. When I got to the second window for the rest of my order, they told me they were out of chocolate milk. I asked if I could add another item, and a staff member said yes--until the manager stepped in and told her no. She then told me she couldn't take my order because she was instructed not to. The manager's behavior was unprofessional and showed terrible customer service. My kids love McDonald's, and we order from them regularly, but after witnessing this, they told me they don't want to eat there anymore. We'll likely start ordering from other restaurants or a different McDonald's location. It's disappointing to see how much their service has declined--McDonald's used to be a place that would go above and beyond for customers, even replacing food if someone accidentally spilled it. Now, it feels like they don't care at all. read more

Every single time I go through the drive-through they ask you to pull over and wait by the Number and you wait and you wait and you wait until you have to get out of the car and go inside and your order is sitting right there and we're sorry read more

i went through the drive thru and Dani gives the best customer service , she's always so nice with a smile on her face ! :) thank you!

Horrible Customer Service and their quality of food was horrible! I wouldn't recommend it.

A McDonald's fan, but not this location. I just rolled through the drive-thru about 6:30 pm ordering a medium fry, chicken nuggets, and a couple burgers. As I left the burger joint I started to chow down my burger and nuggets. I reached into the crispy golden fries and started to enjoy them one by one. I grabbed a couple more and put them in my mouth, but as the fries laid in my mouth I felt a strange texture that was definitely not part of the french fry. I immediately took the 2 fries out of my mouth and saw the culprit. There was a piece of black curly hair wrapped around a fry and I was DISGUSTED. It does not appear that this franchise does any QUALITY CHECKS. read more

McDonald's - Curly black hair wrapped around a fry - Burgers Near Me - Laguna Niguel, California

This place is horrible. The staff is always unfriendly and always gets my order wrong or missing something. Last time half of my fries were missing and they look like they were just leftovers. The burgers are always burnt. Do not waste your time here. read more