Service...there are no managers running this store. They will have you pull forward and then no one brings your food. I refuse to pull forward anymore, I'm done, people don't want to do a good job then companies don't need my money. read more

Idk if I'm just having a good day but the food was hot burgers were good fries were salted and hot enough to stay warm until I got home. Customer service was on point, there was zero hastle nor ever has been this is a great location read more

Just left there without ordering..no one came on to take my order and when I pulled ahead they told me I had to go around and place the order at the drive up because there's only 4 people working..they could care less about satisfaction so I pulled away and went elsewhere. Won't be back again! read more

Food sucks and always come out cold. Shitty service. Save your money and go to Wendy's.

Worst customer service ever! Wouldn't recommend managers sat around talking after i ask them where my order is and then when I got the order they didn't even give me all my stuff. read more

Swear this is the worst McDonald's ever. They can never get the order right, they're not friendly at all, it's like they hired the worst people in the world you can find. Don't go here's the ice cream machine never works, what a joke McDonald's needs to shut these guys down. read more

I don't know why I come back to this location other than it is close to me. The service is always subpar. Workers are very rude. When you ask for condiments such as sauce for nuggets yiu are told yes they are in the bag. If you check and say it is not they get snotty and argue that it is there. Have contacted managers, owners and corporate and nobody cares. This location is the worst. I would give it ZERO stars but Yelp won't let me. read more

terrible the person that takes your order had to be some sort of idiot. it's like talking to a brick wall she is actually so stupid and thinks she is right. needs to go back to school because clearly she has stuff wrong with her. terrible service food was bad read more

I did not want to even give this place 1 star.....get off your phones and work!! Stip mistreating other employee,I watched it happen,while they laughed at her and made her do the work!!! She needs to quit and I told her that!!!! read more

I definitely would not recommend this location versus other locations. Not once but twice they have messed up my orders via DoorDash due to the Corona pandemic. The first time we ordered from here, we were ordering lunch. We got two Big Macs and I believe five Hot n Spicy McChickens for my boyfriend's lunches. None of the sandwiches had any lettuce and the McChickens were made with the middle piece of bread of a Big Mac. My Big Macs were made with very little ingredients at all. It was practically a dry burger with nothing on it. The next time we ordered from them, we ordered breakfast. We ordered a McGriddle. You know what I got? I only got the buns and that's it. I wanted sausage and egg but I only got the buns. Something REALLY needs to be changed here read more

McDonald's - two hamburgers in a box - Coffee & Tea Near Me - Jackson, Michigan

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This McDonald's is poppin'. It might seem like it's in the middle of nowhere but it's actually in a really great spot if you live on the South side. I used to work here so I know these people work hard! read more

the staff are ridiculous. there are people constantly screaming and swearing, staff on phone call conversations when there are customers waiting. reeks like weed through the building, and the employees say very rude comments about the customers coming through. do not go here. read more

Evidently staff doesn't know what a hot cup of coffee is! this morning I turned around to report this with hopes of getting a normal hot cup - the window person (who had just 'helped' me argued with me about how this was freshly brewed - and said it was hot (oh, really!) .... Another employee then gave me another cup from the medium I paid for to a small (thanks) and it wasn't warm either. I buy coffee all the time at McDonalds. This particular location is like a vocational home. Never again! read more

The workers are rude as hell! They don't allow kids in there, it smells like a public restroom in there, they only allow 2 orders in the drive thru. I had ordered slushees with my meal after I paid they told me that they don't make slushees and that I would have to order something else, after I ordered something else I payed thinking she canceled the last order. When I checked my Apple Pay it showed that the lady had charged me $20 I do not recommend going to this McDonald's. read more

This is the worst McDonalds ever! Went for breakfast two days in a row and both times my order was was wrong!! They consistently screw up orders either with the wrong food, don't give you condiments you requested, or having to wait forever for your order. You think they'd get tired of saying "sorry". Seriously, this place sucks!!! read more

Only allows 2 orders through the drive through. Complete bullshit. Shouldn't care how many in one car as long as they pay.

This has to be one of the worst McDonalds in Jackson, I went on the 4th of July weekend at 6:10 P.M, when I ordered I ordered shakes with my meals this is the second time in the P.M.that they tell me their shake machine isn't working, it's too hot, come on, you don't have air conditioning? I go to pay the girl snatches my card and doesn't even say thank- you. Two cars ahead of me and I waited almost ten minutes, then the food was cold, there was only 1 car in the parking lot. Haven't been back since and I probably won't. read more

Do not take these shallow reviews from people who have only went there once and decided to run to yelp complaining about their not up-to-par experience with a fast food restaurant. Talking about "they couldnt put guacamole in my sandwich!!!" "i had to wait in line for 5 minutes" "the workers didnt seem to appreciate or enjoy their job!!!" "the ice cream machine was broken!" The employee's mood does not affect your food, and so what if you had to wait in line 5 minutes, its not the restaurant's fault that they're getting business and the workers inside who are being paid about 7-8 dollars an hour are working as fast as they can, have to deal with jerks and snobs all day, yet you still want them to be smiling and cheerful for you. get over yourself. I actually go to this mcdonalds, im a regular customer so take my word over these people. The food always comes hot. The fries are always hot, contrary to West ave's nasty cold food and fries. The workers are fine, the drive thru is fine, the waiting time is almost always fine, and even if not its only about a 5 min wait. Def pick this one over west ave! read more

Worst mcdonalds I've ever been to! Employees & managers have terrible attitudes. They have never gotten my drive thru order correct. Last time 2 of the big macs had only 1 patty & the other sandwich was not customized as ordered. When I called i was told they would replace it but when I tried to do so they refused & were quite rude about it. read more

This is the worst McDonald's I have ever been to. It took 35 minutes to get my order. They were able to give ten other cars there food while I was waiting. When I asked why it was taking so long they were all very rude and extremely unprofessional. I would never recommend anyone go here. If I could it wouldn't even get a star. read more

This McDonald's is very beneath your average McDonald's. The customer service is not on par with most McDonald's and the workers do not seem to appreciate or enjoy their job. The drive-through always takes a lot longer than most McDonald's. And usually the staff at the windows do not even greet you or say much to you they just collect your money or hand you your food. The drive-through itself is not very clean the windows are dirty I don't even believe the presenting window actually works. The inside of this restaurant is OK it's actually pretty clean however the pop station is usually not clean. The bathrooms are OK they're usually pretty clean. The staff on the front counter is usually OK they don't seem to be as underappreciated as the drive-through staff. O'Reillys McDonald's has a lot of customer service work the food itself is OK generally it's hot and it's what you expect from McDonald's. read more

McDonald's - Drive Thru Menu - Coffee & Tea Near Me - Jackson, Michigan

Gross just gross! This is the worst MC'ds I have ever been in. Staff rude dirty the restaurant is the same dirty, the food is gross. The drive thru is slow and the cashiers are rude and just day pull up. Not safe for dog's to eat it is that gross! read more

Don't go here. Slow. Everyone wearing a chin or neck mask. Very slow and unprofessional. Never again.

The Drive Thru is so slow we had time to run inside and let our kids go to the bathroom. Add to that a rude Drive Thru Manager and then failing to put guacamole on our guacamole sandwiches and you have the worst McDonalds we've ever been to. Drive the extra two miles and visit the McDs on W Michigan because this branch isn't worth your time or money. read more

This just happened at approximately 1340 hours, 10 August 2020. I was at the 407 West Prospect Street McDonald's location in Jackson, Mi 49203. I ordered two Double Quarter Pounder w/Cheese sandwiches. Nothing else. Like the individual in front of me, I was made to pull up and wait. Keep in mind that there were only THREE vehicles, total, including myself. Now the individual in front of me is on a very limited (15 minute) break, as it turns out. Both his order and my order keep getting messed up. After about 10 minutes, we finally get our correct orders. Understandably, the guy on break is upset. That's where things took a turn just for the sheer insolent factor. I'm still sitting in the lot, double-checking my order. The guy is turning out of the parking lot. At that very moment, a white girl with long, straight dark hair and approximately 5'5 in height, comes charging out of the building, SCREAMING at him to never come back. I just sat where I was, completely dumbfounded. I have already informed corporate and the manager of that McDonald's concerning that little cur's behavior. Somehow, I highly doubt anything will be done. Regardless, I'm going back to Rally Burger and Steak-N-Shake. Their food is infinitely better and the staff are professional, clean, courteous, and COMPETENT. read more

I was made to pull ahead and wait with no one behind me in line. It was pouring rain and the employee had to walk out my food in the rain. I asked how could this make sense. It's due to a scoring system about waiting in line at the window. Wow. I got my food and wrote this and still not a car in line. read more

If i could give zero stars i would. Just ordered the 2 cheeseburger meal and BOTH burgers had rock hard buns. The fries had no salt and the coke tasted weird. Last time I'm going there. One of the worst fast food places in Jackson and thats saying a lot. Even found a piece of rubber glove, in a burger here once. Don't know why i ever went back. read more

I went to McDonalds on prospect st in Jackson mi and I order a Mocha, I got up to the window to pay and had to listen to the girl at window arguing with someone I couldn't see on how she could do what was being asked of her because she had new tattoo and it would get infected. When she got done arguing she look at me and said our machine isn't working! WTH!!!! And these kids think they should be paid 15.00 an hour!!! For what??? read more

Embarrassing service. Poor quality food. Never order breakfast and expect your order to be exactly what you pay for.

If they ever get an order right, i might just die of shock. Always check your food before leaving the drive thru.

Drive the extra 10 minutes into town to go to a different establishment. On November 22, around 6:55 PM I went through the drive thru. I had to repeat my order 4 times until it is was correct...1 meal plus a 10 piece nugget (not a meal) and a large Dr. Pepper. The board finally displayed the correct order and I was told the total. Drove to the first window and the girl was friendly. Paid, and went to the second window. Received one drink (the one for the meal) and then the window shut. After a few minutes I was asked to park and they would bring my order out. Fine, but I am still needing the large Dr. Pepper. The girl told me it was not on my order. The manager came over and was very rude. Demanded $2.12 if I wanted a Dr. Pepper. I said I already paid for it and she became snotty and said I did not. Of course I was never given a receipt..nothing new at this location, as well as usually never receiving straws, napkins, nugget sauce, or "thank you, please come again". Finally out of frustration I told her to forget the pop I just want the food. Get home, open the bag and the fries are only half full, the chicken on the sandwich is so dark I know the oil in the vat it was fried in is several days old, and the chocolate shake is chocolate on the bottom half and plain ice milk on the top half. I guess replacing the chocolate syrup would have been too much trouble. All in all I give 0 stars for customer service and 0 stars for food quality, but yelp insists on at least 1 star to leave a comment. Take the time and spend the extra few dollars; skip Prospect Road McDonald's and go to any other place in Jackson. read more

Went there and ordered 4 lattes and the response from the person on the other end was "You know we aren't a coffee shop right?" Took them almost 20 minutes to make them I'm not expecting four star service from a McDonald's but they need to do better than this. read more

Due to a lack of employees, the Prospect McDonalds is continuously slow in its service. This morning was no exception. However one of the employee's attitude was exceptionally bad. She was talking to another employee and said loud enough to be heard by everyone in the dining room waiting for their orders, "If she doesn't like it, tell her to cook it at home." The customer in front of me repeated the phrase questioningly to the employee who promptly told the customer she should not be listening into private conversations. read more

I won't even given them 1 star, but to submit I have to. They are the worst McDonald's I have ever been to. I went through the drive thru and ordered. I got up to the 2nd window and they gave me half my food. I asked where the rest was and they said I didn't order it. Of course they never give you a receipt to prove it. They told me if I want it I have to drive back through and order again. I was the only one in line so I asked if I can pay at the window to get the food I ordered in the first place. The girl said I am done with you and shut the window on me. It took me a year to go back. This time I order and the girl takes my card, swipes it and gives it back. I go to the 2nd window and they tell me to pull up while they prepare my food. This girl walks up to my car and tells me I owe money for my food. I questioned it, because I don't want my card charged twice. She says yup it isn't your card, it must be the machine's fault. My card had plenty of money so that wasn't it. These workers are rude and the food was gross after all that and when they open up the window it smells like throw up. If you reach out to management they will never respond. read more

WORST FOOD PLACE EVER ! horrible how they get a simple order completely wrong . Like what , my food was colddd. thrown in my bad sloppy and everything like it's not that busy to where you couldn't get the order right read more

Guy at pay window blasting music. We specifically ask if the hamburgers were ketchup only, they assured us that they were, only to find that they weren't. French fries were burnt, old, and had no salt. Burgers had no ketchup. Tried to go inside to get salt and ketchup, only to find that the door was locked. Staff so clueless that the manager couldn't even exit the store. VERY DISAPPOINTED, do not go there!!!!!!! Waste of money and time!!! read more

The worst McDonald's I've been to, I received my food in a happy meal box and I got charged for a glass of water

Absolute retards work here I had awful service. Worst McDonald's I've ever been to workers are assholes. I asked for lunch items at 11am which is when lunch is available and the said they weren't ready yet. So I order a breakfast item (let's just say it was fucking awful) and as soon as I get my stuff they tell the person behind me that lunch I ready, like are they stupid or what read more

Like ***90*** + % of the time , I didn't receive what I ordered. Either its wrong or not fresh or maybe has things missing ; it is due to FAST TRAINING, BECAUSE OF FAST TURNOVER OF CREWMEMBERS !!! IF McDonald's would just put an emphisis on planning ahead with availability schedules and future plan schedules (done at interview/ hire) , ALL these problems would disappear slowly but surely !!! (The time could be spent wisely, so as to reduce mi$takes on food, Mi$takes in service, etc, etc) THEN Spend a little more time training and educating ! This will give the managers a break and they will produce more efficiently, and handle stress in a comfortable way. $ Spent wisely is $$$ in RETURN !!! read more

Let me just make this simple for you guys. There's a reason the people who work at McDonald's do. I pull up to the second drive thru speaker to place my order. While I'm rolling my window down, I can hear the women over the intercom asking the other car for their order. No big deal, they must have beat me to it. Then two cars proceed to place their orders before me, who had pulled up after I did. Whatever. I pull up and go in. Place my order, and wait for my receipt. The cashier awkwardly stares at me, and asks the next person for their next order. I guess receipts don't apply for the customers at this McDonald's. Who needs one anyway? The place is not busy at all, so I'm not worried about them messing up my order just for me to bring it back to clarify with a receipt. 20 minutes later, I get my food. Terrible management, slow and incoherent staff. $15/hour minimum wage is 2x too much at the rate these people function. read more