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    Biggby Coffee

    2.3 (4 reviews)
    Open 6:00 am - 7:00 pm

    Order Biggby Coffee Takeout or Delivery

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    2 months ago

    Do not come to this location if you're in a rush. Every time I come to this location it takes forever and they usually forget something.

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    3 years ago

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    BIGGBY COFFEE - Smoothie and coffee

    BIGGBY COFFEE

    (9 reviews)

    Great service, people were very nice. The place was very…read moreclean! Coffee was served to my taste.

    Their customer service is trash. Let's start with I was polite. I let the girl on the speaker I was…read morefar away when she greeted me. She said she would get back to me. I was okay with that. Then she takes my first drink order. She waits about 30 seconds says they don't have oat milk (that's okay substitutions aren't the end of the world as you'll see this was not the problem) replaced it with almond milk. She asks if I want anything else, yes hun I have 3 more drinks. Give the second order. She says no salted Carmel. Okay. A plain Carmel mocha sweet foam cold brew would work, she ignores the mocha. Repeatedly. So I keep saying caramel mocha about three times. She is getting frustrated with me (???!!!!) at this point. And asks me what size, I have told her this three times as well and say yes LARGE. She asks me if I want anything else. (Now I'm annoyed) Yes, as I said, I have two more drinks to order. I order that, she puts it in and doesn't ask a size, and just says "anything else!?" Yes I do but I need a size on that last drink unless we are just guessing today (again, I'm annoyed now) with attitude ask what size then, I'll take a medium. And asks again if I have any more drinks. Now I'm livid. I said "yes I've told you this but never mind that's it for me". I am not being nice now. I'm angry. Get to the window and the girl cashing me out says I was rude from the start to a 16 year old blah blah blah. I said maybe you should have been a better team mate when you heard her struggling and helped her. "She's only been training 2 weeks", scusssseeeeee meeeeee. I have worked in restaurants. My training never lasted longer than a week. What are they doing that she isn't fully trained? Then the manager who looks like she is 21 at most tells me she wants me banned and there are other biggby down the road. I said "you're right, I came here because I thought it was the best biggby in Jackson. Obviously I was wrong and I won't be back." I won't. The last time I was treated like this was at a McDonald's during Covid, and I don't go to that location. When management is poor so is the store. Period. I won't be back and I home no one else goes there. The one in spring arbor will get my money from now on. To the owners: fire your manager she obviously doesn't know how to train or talk to her customers.

    Biggby Coffee - coffee - Updated May 2026

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