I ordered 6 McDoubles and 3 French Fries, no Musturd or Ketchup on the burgers the meat was way over cooked, i had to go back to Mcdonalds to get my Fries that they forgot to put in the Bag, and they gave me burnt Fries. I always hear bad reviews about this McDonalds, and now i know why. (Sloppy Service) ( lazy employees) read more

McDonald's - Burnt French Fries - Fast Food Near Me - Jackson, Michigan

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Staff was polite, but as we were ordering on the kiosk they started spraying bleach on the floor to clean it...an hour before closing. One person was even wearing a backpack to get ready to leave, and another wasn't even wearing proper clothing. Ice cream was soft, a worker had to put it in a cup. Chicken nuggets were old. Outside soda machine out. Clearly not maintained. And bathrooms were filthy and disgusting. This place was so bad it made me create my first ever review, and I'm not usually a complainer! read more

Don't eat at this McDonald's!!' This place is just beyond disgusting. I saw employees picking there nose behind the grill and whipped it on there shirt and then touching the food with out washing hands. Employees sneezing in their hands, touching their faces, hair and other parts of their body. It's just beyond gross!!! I would not even give it one star!!! read more

Food service is crappy slow. Good was cold. Ordered on the kiosk and I have never gotten a receipt from it. Anytime I've ever used it and of course there's no ice again. The pop is flat and warm. In the lobby is cold sitting down to eat. read more

this mcdonald's rushed us out! they didn't fill our fries to the full potential they were very unprofessional and a mess inside! missed half our order AND was just standing there when i went into ask for the rest of the order! terrible! everyone else's orders were all messed up too! less than a one star ‼ and they refused to give us the rest of our order read more

McDonald's - proof! - Fast Food Near Me - Jackson, Michigan

They need to replace all their chairs, as they are ripped and poorly/crudely repaired, also many of ceilings tiles are stained form seepage. No ketchup in the dispensers, which is compounded because the fact that they don't automatically provide any with an order of fries. The lobby is superficially wiped down as they don't provide the employees squirt cleaning bottles. Employees are responsive, but the lobby needs attention, possibly a renovation is due. With inflated pricing MCD needs to pour money into aesthetics read more

Polite staff. I was sad because they were out of tea. But they were really nice. Good food.

I ordered a quarter pounder meal at the drive through on Page Ave in Jackson Mi. When I got up to the pay window ( after 10. TEN minutes) the order was wrong!! The employee reordered it and I paid for it. When I finally got to the pickup window there was NO order on the computer for me. I ordered AGAIN!! I had to pull out of line and wait another 10 minutes! A kid brought a bag out to my car. ONCE AGAIN THE ORDER WAS WRONG!!!!!!! I WAITED A TOTAL OF 30 minutes before I got the order I paid for. This is SERVICE?????? Burger King is looking better all the time!!Mcdonalds needs to go out of business and when it does I will celebrate!!!!!! read more

The food was cold and tasted like it had been sitting out for a while. The workers were fighting in the back. They were yelling at each other and telling each other to "F off." The tables were dirty. No one seemed to care about their jobs. I won't be back. It was gross and annoying ! read more

McDonald's worse yet in this area! My husband had a McDouble and yet he sees in both of his McDouble with just 1 patty and looks like one of them co workers punch the hell out of the burger, the fries was old as hell and the coke he order was not regular coke but gave him a diet! Y'all need to get your employee together shut this dam McDonald's down! Service sucks! I suggest no one go to this one no matter what drive extra couple minutes for the other locations! read more

The fries were warm, fresh and crispy, they were so good and I loved eating them so you might be wondering why I left a two star review, well the cheeseburgers that we got were not very good, they were cold and I could tell they have been sitting out for awhile, When I ate a fry I expected so much but was extremely disappointed. Also the bag was a mess when we got it. Do better next time! read more

McDonald's - Photo of the bag after we ate. - Fast Food Near Me - Jackson, Michigan

This location keeps messing up the orders in the drive through, forgetting the sauce, and when we ordered double cheeseburgers, these guys think they are so smart by giving us mcdoubles instead (double cheese means 2 pieces of cheese dumbasses, not 1). If you want McDonald's, go to a different location instead, you will be wasting your time here. They also burned the fries apparently. read more

2 minutes ago My girlfriend came to the McDonald's with her two grandkids and ordered a meal. While waiting she took a couple of selfies with the grandkids that's when the manager and employee surrounded her and proceeded to interrogate her as to why she was taking pictures. She told the manager that she only took pictures of herself and grandkids. The manager kept on accusing her of causing problems. She finally showed the photos to the manager and he looked at them and just walked away. No apologies and he was about to kick her out of the store. Sad! The manager was in pajamas and not professional. Please owner find a better clown to run your store. 9-11-2020 4pm 3536 page ave jackson mi 49203 read more

McDonald's - Bad McDonald's! - Fast Food Near Me - Jackson, Michigan

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They just suck my burger was raw and the can't make anything I wanted I don't recommend them at all they have bad service

Didn't get what I paid for. 3 items and couldn't get it right. No receipt either. Rude cashier too.

Worst fast food around Idk how hard it is to do a job you signed up for I don't understand when I spend my money on something I want it right not wait 30 mins in mobile 1 to get it wrong needs new management fast quick I would not shop here nor will I ever again read more

It's like they purposely try to mess up your order SO bad. Every single time. Always old food... Used to work at a McDonald's as a kid, not that hard to read a ticket and throw away expired food. Nasty. Update: My friend just went and she came home with half her order so she went back to get it and they came out with a happy meal???? What the hell! ‍ read more

It's really sad to see that McDonald's is paying more these days yet the employees and food quality continue to decline.

Don't even kn what to say other then what's expected for fast food I guess poor service always mess up orders

ordered 2 small frappes and waited for 20 minutes, they came out fully melted and while waiting my food got cold. called up once to see about the frappes and they said they would check, called back 10 minutes later and they wouldn't pick up to my number and picked up to my boyfriends. don't get anything that's not simple because they are not competent on how to do their job properly. and they think minimum wage should be $15... read more

The few times we have stopped at this particular location has always been the worst experience you could possibly have. they'll be completely empty drive though and wait until they stack up 6 cars pulled to the side before they bring anyone food. after waiting 10 minutes for the wrong food he tossed the bag into the car. no uniform or name tag and wouldn't give us a name. you're going to have an incident at this location eventually when someone isn't going to take their attitude and service if corporate doesn't figure out their employees. because it's obvious by your reviews here corporate doesn't care. read more

The drive-thru has gotten bad here. It took 40 minutes from order to pull forward to get our food. I spoke with three different employees, each of them asking what our order was. read more

This is the worst McDonalds in the history of McDonald's we pulled up to the drive thru we had some cousins with us they all wanted a happy meal, there was a white car just sitting there for a good 10 minutes. They finally pulled up to the window we went and they pretty much said we will be right with you, and we sat there for a good 15 minutes no response to the lady it is a awful McDonald's do not go here it's a waste read more

Love,love,love there new coffee exspresso drinks I go outta my way and leave early for work to get one

Always screw up the orders, very slow, and not very nice & friendly at all.

Friendly people and good service also great food.I usually go in there every morning for breakfast and the food is always hot and fresh

Terrible customer service. Why should I have to pull over and park and wait for my food. Maybe you should foresee the fact that you have lots if customers at lunch time. The management of this establishment is a disgrace. Just what I want to do is sit in a parking spot on my lunch half hour and wait for my food. As I can see around me there are 6 other vehicles waiting for their lunch. Do yourself a favor and drive down the street to BURGER KING. They know how to anticipate al lunch rush. Not a good place if your on schedule read more

Worst experience at a McDonalds. Kiosks should be removed and go back to face to face customer service...they are so slow and clunky! More questions than the cashier would have asked. By the time I completed my order there were 3 new customers that placed their order at the counter. I was ushered to the kiosk when I walked in the door. My coupon on my app wouldn't work, the kiosk offered diet Dr Pepper only to find out they don't have it (after I ordered) and their automated ketchup thing was broken and then you had to stand in line to ask for packets. Very slow today and not a great experience. read more

I would give zero stars if possible. I just went there and got food for my family. I was supposed to get a double filet-o- fish and It was a single and I was supposed to get a double quarter pounder with cheese, no onion and well done and I didnt get that, so I went it. I stood there for 10 minutes just waiting because it wasn't a big deal. This lady came up behind me (I think the manager, but I'm not 100% sure. She wasn't in mcdonalds uniform or nothing thats why I just assumed she was the manager.) She said "I can help you" so, I told her what I needed and she said "well the receipt says you only had a double" & I said okay well can I get a double and she walked in the back I didn't even get a chance to say I would pay the difference. She goes back and says I need a quarter pounder. ( it was supposed to be no onion and well done. & I said its supposed to be no onion on that and I said if you looked at the receipt and she proceeded to say "watch what you say, please." I was just stating a fact. I ended up getting my double fish & it was right. Then the manager lady says "just give her this quarter pounder to get her out of here." They gave me the quarter pounder and it had onions I said there's onions on this. So they took it back and fixed it again. All around bad experience. It could've been all avoided is she was kind and courteous. My receipt says Amy Thomason. I'm not sure if thats her or not, but if it was, very rude person! read more

I stopped in here a lot when going back and forth to JC north campus... orders were always done incorrectly, staff was always rude I could never seem to get anyone without an attitude. To this day it's the same way. I stopped going after this last round when all I ordered was a large cafe mocha and I had to pull forward and wait 10 minutes... and then after it was brought to me and I got to my destination I realized they gave me just a plain black coffee read more

i went into this restaurant at 0734 walked out at 0755. i waited 20 minutes for someone to bring me unsweetened tea out to the lobby so i could fill my own cups. they bought out sweet tea right away. i told the young man that i needed unsweetened tea. that was the last i saw him til he clocked out 10 minutes later for break. he passed in front of me waiting at the drink counter to fill his cup. never said a word to me. i waited another 5 minutes, yelling out to the "so called" manager, i have to be to work!! well about 5 minutes later here he comes with filled cups of iced tea, from the drive through area. now i went inside today because the drive through line was totally filled, and nobody was waiting inside. the car that i would have been behind in drive through, drove off with food and drink as i was waiting for my tea. i did not get a receipt but i seen i was customer 324 this morning. i used to go to this restaurant all the time. my business will be going to taco bell or burger king from now on....i just heard that a manager and employee were involved in a fight/argument last week and one threw a hot pie in the other's face...causing that person to go to the e.r. with possible burns to his face....wtf is going on with mcdonalds????!!!!! i would love to hear back from mcdonalds, but i guess they have their own problems and don't really care about what i have going on in my life.....hope this helps someone when they have the same problem i had............ read more