They are fastand friendly and my hasbrown is almost always fresh outta the fryer, I dont mind waiting an extra 2 minutes if its nice and steamy. The also always make my coffee correctly which is appreciated. So i'm not a grumpy gus all day lol. Thanks a bunch keep up the good work, It's appreciated! read more

So I went to this location again and then I could give them a fifth chance but no waited at the drive-thru speaker kept saying hello hello follow me the girl gets on says how may I take your order so I ordered proceeded to pull forward there was a car in front of me to chatting with the person in the window you know they exchange the money did all that but just still sat there very frustrating people have things to do in this world but sitting there just chit-chatting and letting me sit there for another 5-10 minutes absolutely not pull forward called spoke with a manager said she didn't know nothing that was going on because she was up front that's poor management right there I will never ever come back to this McDonald's again read more

i mean come on what is this? so sloppy and so gross looking. If they can't make one burger right can they even do their jobs, very disappointing read more

McDonald's - chew - Fast Food Near Me - Howell, Michigan

If I could give this place a zero I would. There is zero customer service management is absolutely horrendous. They just ripped off my wife $20. She handed them $40 The total was 2065 they gave her $.35 back in change she complained they gave her back $20.65 didn't give her food but she lost the other $19.35. She called the police in McDonald's corporate and we are waiting on an answer. Please do not do business here. I have had similar incidents at this McDonald's with the staff. They are absolutely horrible and pathetic. read more

Lady come and brings my big Mac with no buns like what and they would not take it back

Horrible customer service. Managerial staff was rude, unprofessional and disrespectfully rude when the issue was on them. Ordered online to make a smoother experience and was told they closed for the night (7:30pm)and we would be refunded in 3 days. She then cut off communication. read more

I'm being a Karen here. I understand the employees are under paid and do not get paid enough to give a you know what. As compared to what the corporation takes. Hence, check your order before departing ! You can be charged different rates for the same order. How this happens on every visit, I have no idea. In the big picture, this is not important. Even an over reaction. Save yourself the aggravation and eat someplace else. read more

Terrible food. The order was wrong and the food tasted bad. The worse McDonald's I have ever went to!

Definitely the worst service and check out during my check-out. Anything and everything that could go wrong---did go wrong. Try to avoid this place if you're hungry! SG read more

Never again. If I were the people that owned this restaurant and made my employees tell everyone that before their order, I'd be embarrassed. Awful and slow. read more

Considering so many places are understaffed they are getting faster then a few months back. Always friendly service.

Service at this location is super slow! The workers are goofing off and are not attentive to customers.

Got wrong order and no staff helped me even after standing at the counter for 20 minutes, after they did help me it wasn't help they never got me the correct food. read more

These are the laziest McDonald employees I've ever seen. They always forget at least one thing from order. Usually fries. They can't manage to make a simplistic hamburger correctly, even though there are step by step directions posted right in front of them. And let's not get started on how pathetic the breakfast is. That shift is even worse. Bottom line is these idiots can't manage to get the easiest of orders right and it always seems to be cold as well. DONT GO TO THIS McDonald's. read more

They yelled at me when I complained abt my food being soggy and having 8 pieces in my 10 piece

This is the worst MD in the state. The prices are higher than other MD. They always seem to be slow and it is hard to order anything because the don't even know what is on the menu. It is only 1/2 mile from the house otherwise I would never stop there. I have drove up to 10 miles to go to another MD just so I don't have to go there. Not once, but over and over again just terrible service. read more

Took over 20 min for fries and chicken nuggets at 3 pm. Fries were not even hot. We got a "sorry" after the person turned her back on us walking away. read more

Oh my god how long do I have to stand at the front counter to get my order taken? No line, but there are some cars in the drive thru. I considered placing an order on the app. We were looked at so many times before someone finally asked if we've been helped yet. If you want to come here and die waiting, this is the place to be. read more

Always forgetting something, especially fries. Don't bother calling them because they won't answer their phone. When you get your food make sure it's not over "cooked" also. read more

This is the worst McDonalds I have ever been to. They always have the order wrong. The kids who work here screw around the whole time. No "hello" "thank you". Nothing. It's like they found the slowest, dumbest kids in the Howell area and lock them in there w no manager. read more

Do not use curbside pickup. Have tried it 4 times and my wait has been 30, 25, 40, and 15 minutes. Twice I had to call in to the store to see what the problem is. All during my wait you see the other cars coming and going through the drive thru. 3 times they used the excuse they were waiting for fresh fries Which of course is a total lie since all the cars were coming and going through the drive-thru. The fourth time they said the employee handling this gets confused between curbside and door dash pickups so my food was just sitting there. Shame on me for trying curb side this many times. Never again. read more

Don't go. Wait time is ridiculous. 25 min and I still have not gotten my 2 sausage mcmuffins with egg.

I understand most McDonald's are extremely busy - especially in the mornings - so I won't rip hard on them. My only complaints are that the place is usually trashed and the morning shift is always very grumpy. I go out of my way (since I work fast food and understand the pain of gross customers) to throw away straw wrappers or to bring trays up to the counter for them. I just wish they weren't so stressed. I get the feeling only some of the staff work hard and the others slack, making the hard working staff angry. Otherwise, everything else is fine! :) read more

I stop here every morning and the staff is always friendly. I had Bridget on Friday morning and she was great. Thanks for the great service! read more

And this is why I stopped going to this particular McDs...I placed my order...had to wait out front for 8 min after paying for my food...get to work and getting ready to eat..NO BURGER on my BIG MACtried to call the phone is off the hook and goes to the fax machine...drive back up there was told the inside is closed... ok no problem...ran into the GM outside he says he will fix it up for me...I made sure to address him by name and stress NO PICKLES.. got my food and fresh ff as mine got cold waiting...I get back to work...now mind you it says on the ticket no pickles....yep you guess it...pickles...this is why I dont go to this one...wasnt even that busy read more

I've never had an unpleasant interaction with the staff--they've always been very friendly. unfortunately, they always seem woefully understaffed in the morning and service can be painfully slow. Definitely do not go there for breakfast unless you have 15 minutes to spare--fast food? Not so much. read more

They have well-water, so their fountain pops taste bad. Very poor customer service usually. They don't know how to say "Hi" or "Thank you". Also, there's some older lady who was working the drive thru who dropped my money/credit card on 3 occasions! I did not appreciate having to finagle my way out of my car to pick my money/credit card up (I hit my head one of the times). My coworkers and I refer to this as "the janky McDonald's" and go out of our way to go to the one on Burkhart Rd, just for the better tasting soda. read more

forgot one of my fries and didnt get me as many ketchups i wanted, not a big deal but ive just been disappointed by this same mcdonalds so many times its honestly just time to take it down read more

Don't go here, they sold me 2 rotten salads yesterday 12-24-18 salads that had expired the day before and there were even stickers that had sell by date of 12-23-18. They were brown. Also when I did order them I pulled into the left drive-thru and nobody ever said anything on the speaker and I even said hello several times. Anyway I backed out and went thru the right drive-thru because another customer had just pulled away. I gave my order and was told to pull up to the second window and then nobody came to take my money, so after waiting about four minutes and seeing several people walking by I honked the horn, paid for my order, drove home and they salads were rotten. Service has been bad here for awhile now, but this was the straw that broke the camels back. I will not be going back here. read more

I went there to get food and I ordered a happy meal for my niece and I asked for apple juice with it and when I got back to my car I realized I didn't have it so I go back in and nobody was there anymore. I did check and they did charge me for it, but I never got it. Also I asked a meal for the mushroom and Swiss and i only got the sandwich and only got charged for the sandwich, so I had to order fries and a drink separate. Also the girl was completely distracted and was talking to someone through the headset and I could tell it wasn't a customer. read more

I went to McDonalds about 8:30ish at night and there were no cars. I ordered my food despite the fact that the guy taking the order was very rude and seems more than unhappy that I pulled up, Yet my order was simple, #3, No ketchup but heavy onion and pickles. I waited in the drive through for over 10 minutes while cars behind me backed up. The guy was attending all dine in before me (as it looked like) and when I finally got my food there was no apology for how long I was waiting but he just handed my food. I got my food with no onions, no mustard, no ketchup (only thing right on it) and some pickles. It was HIGHLY disappointing and they gave me no receipt so I had to look up the number online but behold, They don't even answer their phone. read more

You know, I was real excited to get me some Mickey Ds on a Friday morning. Ordered some pancakes, couple mcgriddles, and a frappe. I was in a great mood heading to school knowing I'm gonna have a tasty breakfast. But then I get to school and open my bag and see no syrup. They gave me 4 butters and no syrup. I couldn't even enjoy my pancakes, they tasted like dry wheat bread and nobody likes dry wheat bread. I will be ordering extra syrup from now on read more

This is the worst poorly managed to McDonald's I have ever been to. Every time I order a sandwich and I repeat one sandwich through the drive through, it takes me 25 minutes. And here I sit.. The pop taste horrible due to the water. Avoid this McDonald's read more

They remodeled this store some time ago and it is much larger now. It is always clean, we have speedy, polite service and the food is always hot and tasty. read more

Very rude owner. I was literrally kicked out when I was about to order for my children because I had a drink on my hands and I was told that drinks from outside are not allowed into their establishment. Sarcastically the owner said it was his restaurant and he made the rule for his place and by my bringing my drink into the store he was not making any money. Loosen up a little please! I was buying two meals with drinks...better put up a sigh with you ridiculous rules that way people would know what to expect. read more

The food was very greesy and old. The fries seemed to have been in the fryer twice and tasted horrible. The playland is always disgusting and unsanitary. I will not be back to this location. read more