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McDonald's

1.6 (57 reviews)
Open Open 24 hours

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Recommended Reviews - McDonald's

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Poor quality
B L T.

Haven't ate any McDonald's lately but decided last night to order a Big Mac attack combo meal thru delivery service. The food was cold, fries was soggy and taste old. The chicken McNuggets was overcooked and the Big Mac was tasteless. Skimpy on the sauce and overall it was a horrible experience. There's 13 other McDonald's in Fayetteville, NC. The best ones is in Raeford Rd right by Lowe's store. This place needs retraining, have quality control inspection done and be more mindful of what customers are complaining about.

The dining room was not clean. Tables and floor were not clean.

We ordered the Big Mac with chicken. It was terrible. Processed chicken with a bread crumb coating. The sandwich deserved a better quality. A grilled chicken would have been a better choice. The restaurant was in need of a good cleaning. Service was poor.

Qtr pounder with cheese

Mc Donald's needs to do better!!! ticket clearly says no pickles and I repeated the order several times because I'm allergic!!! I paid for something I could not eat and at 11 pm definitely was not going to drive back for a refund I will address the issue with cooperate.

a receipt on a table
Justin A.

To whom this may concern: Firstly, let me inform you what the meaning of customer service is to customers: Customer Service is the support you offer your customers -- both before and after they buy and use your products or services -- that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business! I went to McDonald's on my 30 mins lunch, to enjoy a meal; however, upon arriving home, I discovered my order was incorrect! I ordered a Double Quarter Pounder meal, with a 10 piece chicken nugget. The burger was missing the extra patty, and the bun was HARD! I called to McDonald's and requested to speak with a manager, I spoke with someone named Debuntae (female employee), I advised the issue and was quickly dismissed with the response of bring your receipt with all the items in the bag and it would be replaced, and this RUDE MCDONALDS employee hung-up, before I could finish what I was saying. I had to callback to advise, I was working, and I was hungry. She stated she would be there until 10pm. I proceeded back to McDonald's, I happened to see the manager/supervisor approaching the facility from outside, and I advised I previously called about my order. I advised that I was working and had to come back up here to have my order corrected. I advised I wanted my meal for free gor the inconvenience; she replied I can't give you the meal for free and offered me a APPLE PIE, as she was walking away!!!!! Rude!!!! I asked for the General Manager number, as well as the District Manager's number, the response was "I cant give you that, you can take a survey online", as she held the door open to enter the facility! I spoke fast, and requested a refund, as she walked through, she said Ill bring you a refund. There were so many things wrong with this situation! 1) My customer experience, was HORRIBLE! 2) My request for my meal to be compensated back to me was for the inconvenience of missing time away from work was blatantly dismissed 3) my request to obtain the General Manager and District Manager's contact information was dismissed 4) My order was not only incorrect, the bun was extremely hard, as if the buns were exposed to the open air for some time 5) The nonchalance of the " so called" manager/supervisor was unacceptable, disrespectful, and quite dismissive 6) I was not given my original receipt back, Luckily, I took a picture of it before I left, as McDonald's has the worst customer service out of all the fast food restaurants available, hence the 2.0 rating online. 7) I was hung-up on before I could finish what I was saying when I called to advise of the incompetence. My questions to McDonald's are: Is this McDonald's customer service standards? Does McDonald's allow its employee's to hangup on customers, as they're speaking? Does McDonald's allow nonchalant attitudes as if they hate their job? Does McDonald's have in place Customer Service standards and adequate training? Does McDonald's offer a PIE for the inconvenience of having to take time off of work to return to its establishment, to have to not only wait additional time for orders to be CORRECTED and/or request a refund? McDonald's, you should be ashamed for multiple levels, and the rating of 2.0 says to me, YOU'RE STANDARDS ARE VERY LOW AND TOTALLY ACCEPTABLE! I will be leaving HONEST FEEDBACK on every platform to include names and location, which was 2904 Traemoor Village Dr, Hope Mills, NC 28306 of the memorable, most unsatisfactory, unpleasant experience EVER!! I will find contact information for the President, CEO, COO of McDonald's to express my disgust, and demand change for acceptable customer service for the customers that wants to enjoy a meal!!! Please see attached images of the sandwich, receipt (that was not returned when I requested my refund), and lastly, the phone call history to McDonald's with a 2.0 customer experience ratings! Sincerely, unsatisfied customer, Justin K. Allen Sent from my iPhone

Drive Thru Reserved #2 @ Jack Britt McDonald's
Kathy S.

Very nice,quiet and polite.. Great customer service and prompt service. Always have what I want.

2 McFlurries... apparently with "extra" Oreo.
Brandi V.

Every time I order from this location there's always an issue. Somethings always missing, made wrong, or absolutely sloppy. I ordered through Doordash, they forgot all the fries in my order, and both McFlurries I had ordered (both with extra Oreo) So upon getting a refund through doordash-because they weren't offering to send out the missing items- I had to RE-order the missing items, and wait an additional almost hour for the delivery on top of paying a new delivery fee and driver tip. I got the "McFlurries" if you could even call them that. It was basically just soft serve in a McFlurry cup. They had put the most sarcastic light sprinkle of Oreo on top knowing I had ordered EXTRA. (Picture included) This isn't the first time sh*t like this happens. I don't know who you had working on Feb 20 around 11:30..but a little bit of effort would have been great, especially when you got people paying their hard earned money to get the food the way they ordered.

McDonalds Dining Room
Charles G.

Quick bite today while in Hope Mills, with my mother for appointments. Restaurant was very clean and all the associates were professional and courteous. The food was fresh and hot.

Ordered a Mcdouble with just ketchup and chees. The two things I wanted are missing.
Lucas S.

Workers are nice for the most part, unless you tell them your order is wrong. Which for me has been every single time I come here. Its really close to my house, otherwise I would go to a different one. Everytime I order a Mcdouble I ask for just cheese and ketchup and everytime I get something different. Two times I have gotten with no cheese. Two times with just onion and pickle. Once I legit got a double hamburger. The managers are nice when you let them know your order is wrong also missing items. The workers give you bad looks when they find out. On a plus, the food tastes good when its right.

What is left of Fish and small fry from McDonald's, after I forced myself to eat as much as I could!

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1 year ago

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9 months ago

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4 months ago

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2 years ago

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11 months ago

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2 years ago

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2 years ago

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1 year ago

I came to the McDonald's to order my food and the customer service really do suck. The manager is very disrespectful

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1 year ago

Um the only good thing is the toy in the happy meal and the McFlurry that's literally it..........

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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2 years ago

the poor service I experienced with my recent order. The interactions were unprofessional and rude, which was quite disappointing.

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2 years ago

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2 years ago

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5 years ago

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4 years ago

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7 years ago

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4 years ago

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6 years ago

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7 years ago

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7 years ago

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2 years ago

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3 years ago

y'all fucked up my Oder gave me complete dif meal . but at least y'all lucky bc it's a Big Mac and I like them

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7 years ago

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9 years ago

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6 years ago

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4 years ago

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8 years ago

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8 years ago

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7 years ago

They have crappy workers and there isn't any training that takes place.

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8 years ago

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10 years ago

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6 years ago

Don't order DoorDash from this location because chances are you won't get what you paid for everytime

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Ask the Community - McDonald's

Review Highlights - McDonald's

Quick bite today while in Hope Mills, with my mother for appointments.

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Culver’s

Culver’s

4.4(19 reviews)
2.0 mi

Great food, great staff- pretty nice dining room as well…read more Manager is always walking around with a smile and is always helpful Ms. Viola and some of the other staff ladies always make you feel right at home and welcomed. Their burgers are top notch as well as their chicken and yummy custard Cheese curds, fries, and onions rings are awesome .

My family and I visited this location the other day. A situation escalated between an employee, a…read moremanager and my husband. The staff is rude and disrespectful and even called my husband a "child". My husband had a rough day moving along with some other things and even acknowledged and apologized. The manager stepped up on him trying to intimidate him and told him to come back at 10pm when he gets off and he'll have something for him. My husband called up to the restaurant to get corporates number. After he hung up, he started getting text messages from another manager from his personal phone trying to sell my husband weed and a prostitute. We got in contact with the owner and met with him this morning. To our surprise, we were met by the police. Why call the police if it was supposed to be a friendly meeting to gather information from all parties involved? He seemed racists, very prejudice and didn't want to hear anything my husband had to say. I even tried to ask questions about how he would handle it and he literally stood there looking dumb founded. He made all these accusations but couldn't back anything up with proof or videos. Even after showing him our proof, he didn't want to hear anything that we had to say. He does not value or respect his customer like his employees don't value and respect him. They even talked bad about him and again, we showed proof. Please do not visit this location in Hope Mills. We will be sharing our story to any and everyone. Edited: my husband pointed out that I omitted some important facts. When we got there, after placing our order my husband was leaning on the counter by where they make the desserts. He had been leaning there for a while but not continuously. We had moving so he would lean a few, walk around, go stand back over there and lean some more. The worker told him to move. He asked if there was a sign because usually establishments have a sign advising customers not to lean. There was no sign visible anywhere. A coworker said something in the background and the female who asked my husband to move said, "I don't have time to speak with kids". Then that's where the situation escalated with the manager approaching my husband. When we spoke with the owner, Adrian Madsen he said the worker reported that my husband standing there minding his own business was intimidating to her.

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Culver’s
Culver’s

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Taco Bell

Taco Bell

2.8(5 reviews)
0.1 mi

Daniel Y was the manager when I returned to this store # 040614 to inform him that my food was not…read moremade as I had ordered it. Daniel informed me that these were the standards, so I asked for a refund and he came back to me with a partial refund. Daniel informed me that I would have to keep the single taco that was part of my meal that was not correct. I was asking for a full refund for a meal and Daniel Y insisted that I would have to pay for and keep the single taco from that meal because I verbalized that the Chalupas were not made as I ordered. I did not order these items separately, it was a meal combo. Upon opening my bag the taco was unwrapped and had taco sauce packets thrown on top of the taco. Initially, I did not care about the taco because I was not planning to eat the taco anyway. I only returned the meal because the 2 Chalupas were not made as I ordered and the lettuce was brown. Daniel was adamant that he would not refund me the full amount that I paid, although I returned the entire meal to him as it was handed to me. I spend a lot of money at this Taco Bell and I even give tips to the kids at the drive thru. My review is of no reflection to the teenagers, but it is a direct reflection of Daniel Y asserting unnecessary force by stealing my money and not providing me with product that I purchased. This was the worst customer service that I have ever received in Traemoor Village. 2 other driver thru customers came back in while I was there with errors to their orders and receiving the wrong food. So, I can only guess that Daniel had other unhappy customers before me. Do BETTER Daniel Y of store 040714!

The store manager Kayla is amazing! She's fast quick friendly, and the perfect person for the job!…read moreShe keeps her store clean, customers happy & a friendly environment! Every time I have been there, my food is always correct. Made fresh, hot, always have all my condiments. Thanks Kayla for all you do for everyone

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Taco Bell
Taco Bell
Taco Bell

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Zaxbys

Zaxbys

2.7(45 reviews)
2.8 mi
$

Staff was friendly, they made sure my order was input correctly. Confirmed again at the window…read morebefore charging me. I read the reviews so I expected a wait time and I definitely had to wait much longer than the average fast food but I was prepared for that so it didn't bother me. Once I finally received my food I felt obligated to leave quickly because I knew all the people behind me waited as well. I did a quick look in the bag and saw one big container, 1 small container, and a bag for a kids meal which at first glance appeared correct but after the 15 minute drive to the hotel I'm staying at with my 5 year old and my severely autistic 8 year old I opened the containers to find that the 6 piece meal I ordered only came with 3 pieces. I confirmed at the drive thru, I pulled up to the window and they said "the six piece meal, kids meal and cheddar bites?" I said yes. I paid for a six piece meal, and they failed to provide me with the correct amount of food. So do I spend the 45 minutes it would take me to get the kids shoes back on and get them ready collect the food, go down to the lobby, get out to the car and drive 30 minutes round trip not including the time it takes for them to correct their mistake? Or do I feed my children and have a couple cheese bites for dinner? The latter. I feel robbed. How hard is it to count chicken strips? How hard is it to check to make sure the right food is going out? Just trust the reviews. Expect to wait in line for 20 minutes, and check your order because they clearly can't count.

Came in at about 9:10 they close at 10!! i did not get my order until 9:54 , they made other…read morepeoples order that came after me that had twice as much as i did all i ordered was a salad and a chicken tender plate. They didn't have any more eggs for my Cobb salad and they even put my salad inside of an actual chicken finger plate because they claim they didn't have anymore salad bowls but I seen them give another customer a salad bowl. Also, they didnt give me ranch dressing but instead they gave me ranch dipping sauces for my SALAD! i woke up the next morning with diarrhea and passed out from the dehydration that it led . thanks to say i will never eat here again .

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Zaxbys - Multiple females not doing their job; lots of laughing and playing around.

Multiple females not doing their job; lots of laughing and playing around.

Zaxbys
Zaxbys

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McDonald's - burgers - Updated May 2026

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