This is without doubt the worst McDonald's in the country. The standard of service is consistently abysmal. It is painfully slow and orders are regularly botched. Today's example - I arrived at 10.15ten people in front of me, no proper queuing system, some waiting for orders, some just like me, wondering what was going on! Three staff 'serving', (one of whom stopped to sort herself an ice smoothie as the customers were ignored), and at least five in kitchen, including the duty manager, who all looked somewhere between hostile and disinterested. After ten minutes I was served by the only member of staff with anything resembling a decent attitude and I at last placed my order, a bacon and egg mc muffin and a double sausage and egg mc muffin meal, both with black coffee.
I stood for a further 11 minutes, getting in everybody's way, etc.. The kitchen staff were terrible, mooching around and occasionally tossing an order onto the shelf as they yawned their way through the shift.
My order was called out and I approached to pick it up with the coffee that had been stood there going cold for more than 5 minutes. The girl apologised for my wait, (stock interaction), and much to her surprise I asked her why such a long wait?. Not happy with the stock reply about the changeover I asked to speak with the manager and he sauntered from the back and gave me the 'very busy', (not true), and the 'changeover' rhetoric. I told him I was not happy and he gave me that 'I'm sorry about that' line in combination with the 'what you gonna do about it' look.
I walked home, 3 minutes and started to re-heat my meals and drinks, only to find that my sausage and egg mc muffin, no cheese, was a sausage and egg mc muffin no cheese and no egg. I checked the wrapper and it clearly said S + E.
Oh well, at least they're consistent. read more